Customer Relationship Management
A CRM solution that gives you easy access to centralized customer and prospect information so you can nurture those relationships, close sales, inspire customer loyalty, and streamline all your customer-facing activities.
SageCRM for Sage 300 ERP (Accpac)
SageCRM is an easy to use, fast to deploy, feature-rich CRM system providing enterprise-wide access to vital customer information—anytime, anywhere. With SageCRM, you can better manage your business by integrating field sales, internal sales, customer care, and marketing information.
SageCRM is an integrated sales, marketing, customer support and call center automation solution. SageCRM is completely Internet and WAP enabled, providing users access anytime, anywhere via a Web browser or wireless device, such as a PocketPC or WAP enabled mobile phone. SageCRM integrates with SAGE ACCPAC ERP “out-of-the-box” providing authorized SAGE ACCPAC CRM users efficient access to vital customer, partner and related transactional data.
Full integration to other business-critical solutions you use every date, such as Microsoft Outlook and Lotus Notes, as well as proprietary systems ensure that CRM is a complete portal to all the data and applications you count on to help you manage your business.
CRM and The Customer Experience
In today’s highly competitive global marketplace, customer loyalty is a key element of business success. Businesses looking to increase profitability must focus on increasing customer satisfaction and retention while reducing unnecessary expenses.
The challenge lies in building and retaining customer loyalty in the modern economy, where shopping around has never been so fast and easy. The Internet allows companies to keep customers more informed, resulting in increased expectation levels, making it far more difficult to keep them loyal. Previously, companies with deep pockets held a decisive business advantage with the ability to reach more people at greater distances, and at reduced costs. The Internet, and other dramatic technological breakthroughs have created opportunities for small and mid-market businesses to reach out to those same prospects. Companies today must find creative ways to increase customer satisfaction, and the value of the relationship they provide to the client without increasing costs.
Truly customer-centric organizations attempt to ensure that customers have a consistent, satisfying, and personalized experience when interacting with the organization. Regardless of whether they are dealing with representatives from sales, customer care, support, or how they choose to interact with you- face-to-face, by phone, or online through the web or email. Further complicating this business practice is that the tremendous information gathered by modern organizations is scattered across multiple databases in different internal functional organizations such as marketing, customer support, sales, accounting and operations. As a result, most organizations have large quantities of information gathered, but its value is only minimally realized because employees don’t have access to all the information needed to provide superior service. SageCRM, part of the ACCPAC suite of end-to-end e-business management solutions, provides small and medium sized businesses a single portal to all customer information in a single place, while making the information easily accessible to everyone who requires access from the desktop, the Internet, or wireless device. SageCRM ensures that customers will have a personalized, consistent, and satisfying experience in every contact they have with the company-regardless of where they touch the company or what means of communication they use.
The result is increased customer satisfaction, loyalty and dramatic increases in organizational efficiency, resulting in higher revenues and lower costs
Explore the following pages for more information about SageCRM or attend a live product demo to understand how this powerful CRM system can benefit your business.
- Sales Automation
Take complete control of your sales pipeline by empowering sales teams to effectively manage, forecast and report on all phases of the sales cycle.
- Marketing Automation
Track the ROI of your marketing programs by automating, tracking and analyzing every marketing campaign, from one-time e-mail communications to multi-faceted marketing programs.
- Customer Care
Make the most of every customer interaction by ensuring customer satisfaction and even allowing your customers to help themselves.
Access and Synchronization Options
- Microsoft Outlook Integration
Why ever leave Outlook? SageCRM for Sage 300 ERP (Accpac) runs within the framework of your Microsoft Outlook and has complete, two-way synchronization with Outlook contacts, calendar (appointments) and tasks, in addition to enhanced e-mail integration.
- Wireless PDA Access
The benefits of real-time access to your CRM system are numerous and can have a positive impact on your business performance and profits.
- Offline Synchronization
A comprehensive CRM solution enables organizations to guarantee their sales and customer care professionals have access to critical data – regardless of whether or not they have an internet connection.
- Advanced Features
SageCRM has sophisticated Automated Process Workflow and Customization capabilities as well as Computer Telephony Integration, Web Self Service and more.
Read more about SageCRM System Requirement.
Call us now at 67419198.