Google Cloud – an SAP BTP Story

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Alan Joyce’s early exit from Qantas dumps mess on incoming CEO Hudson

September 06, 2023 7:50 AM

SYDNEY – Mr Alan Joyce’s early departure from Qantas Airways removes the primary lightning rod for public anger over fake-ticket allegations, sky-high fares and flight cancellations and delays as the airline struggled to cope with a post-pandemic travel boom. 

Early Grab backer raises South-east Asia fund amid tech rout

September 06, 2023 7:26 AM

500 Global, one of the most active early-stage venture investors in South-east Asia, raised US$143 million (S$195 million) to ramp up investments in the region and take advantage of a market rout that has pummelled tech company valuations.

Singapore is top Asean destination for companies looking to expand footprint in next 2 years: HSBC survey

September 06, 2023 7:16 AM

More than a third of international firms with an in-market presence say they will prioritise their growth in Singapore over the next two years, according to the findings of a new survey by HSBC released on Wednesday.

US stocks dip as oil prices hit multi-month peaks

September 06, 2023 6:06 AM

Dow Jones Industrial Average finishes 0.6 per cent lower at 34,641.97.

Foreign firms speeding up growth plans in Singapore and Asean: HSBC survey

September 06, 2023 5:00 AM

A skilled workforce and developed infrastructure were among the top reasons cited for S’pore’s attractiveness.

SAP Names Monika Schaller Chief Communications Officer

At SAP, we’ve always known that communication plays a fundamental and strategic role in all aspects of business. And getting it right has never been more important.

A strong strategic communications team has never been more critical to modern business. When a company is good at telling its story to customers, partners, investors and employees, it helps ease the way for other functions to succeed.

So, I’m thrilled to announce a wonderful new leader of SAP’s communications team: Monika Schaller, SAP Chief Communications Officer.

SAP Chief Communications Officer Monika Schaller
Monika Schaller

Monika brings more than 20 years of extensive experience in all aspects of communications to SAP. She is a seasoned communications leader with deep experience in global communications, political strategy and crisis communications management. She is a highly regarded and proven people leader and is passionate about compelling storytelling, which lies at the heart of great communications. She also has strong relationships, having led communications around the world for two decades. She’s known for her drive, energy and positivity, all of which become apparent within minutes of meeting her.

Monika joins SAP from Deutsche Post DHL Group, where she led Corporate Communications, Sustainability & Brand. In this role she was instrumental in enhancing the reputation and positioning of the company. Prior to this, Monika led Corporate Communications at companies including Goldman Sachs, Citigroup and Deutsche Bank. Beyond driving corporate communications in these roles, she also led the Executive Board’s strategic communications and helped navigate the companies through various crises. Monika started her career working for Bloomberg News, reporting from various locations, including New York and Tokyo, after a period as a sales trader at CA Investment Bank in Vienna.

Monika was born and raised in Vienna, Austria. She holds a degree in Business Administration from the Wirtschaftsuniversität of Vienna. She lives in Frankfurt, Germany, with her husband Jens. 

Julia White is chief marketing and solutions officer and a member of the Executive Board of SAP SE.

SAP for Me Now Successor of SAP ONE Support Launchpad

For many years SAP ONE Support Launchpad has been one of the main locations for customers to access SAP support, alerts, and its vast knowledge base. The SAP for Me portal is now the full successor of the launchpad.

“As part of the evolution in providing customers an even better SAP experience, SAP ONE Support Launchpad is now fully part of the SAP for Me portal,” says Peter Kappelmann, SAP for Me product manager. “We’re excited that customers can get even better insights into their SAP product portfolio from within SAP for Me,” adds Anna Withum, SAP for Me customer collaboration manager.

In this interview, Kappelmann and Withum give more details on what the replacement of SAP ONE Support Launchpad means for customers.

Q: What’s the major difference between the old and new portal?

Kappelmann: SAP ONE Support Launchpad was the single entry-point for the services and support world. Its main target audience was system administrators with a technical focus. With more and more applications being offered in the cloud, we’re also serving new target groups: the end users.

Explore SAP for Me

For some years now, SAP for Me has been reaching the end users. Thus, now was the right time to enhance the scope of SAP for Me to also cover what’s been known in SAP ONE Support Launchpad. SAP for Me is designed to provide a holistic view of the customer’s SAP landscape, from products, orders, and licenses to provisioning, maintenance, and optimization. It made perfect sense to now include the support-related tools. Everything that was offered in the launchpad continues to be available in SAP for Me. We have expanded the coverage for the needs of the end users. In SAP for Me, we offer so-called dashboards that can give both technical and non-technical users the details they need. One dashboard is labeled “Services & Support.”

The newly developed tools on SAP for Me make use of artificial intelligence (AI) features, which can simplify the user’s interaction with SAP. Examples include the support knowledge search or the channel recommender in the “Get Support” application.

How were customers involved along this journey?

Withum: We already had a good relationship with our pilot group that was established on SAP ONE Support Launchpad. From the very beginning we involved customers in the move to SAP for Me. They received early prototypes and beta features to give us direct feedback on usability.

We had SAP ONE Support Launchpad and SAP for Me running at the same time. This gave us the opportunity to gather early insights and get feedback from the beginning. It also enabled us to tweak a few details and further improve the overall experience. Customers were at our side during the development, so we could build out the SAP for Me portal together. They felt involved and heard.

Program participants helped define important aspects of SAP for Me, such as the first-visit experience, navigation search, integration of applications, and more. Their insights helped us identify any shortcomings and design the final product. They also revealed potential deficits in the early stages, when they could be easily corrected. This type of collaboration will be extended and built upon in future projects.

What was key to the success of this large-scale migration?

Kappelmann: As mentioned, customer involvement was our key component in the migration. Not only were we building something new for our support customers, this was also new for SAP. We combined the service and support world, which included a lot of tools, Web sites, and services to offer our customers.

SAP for Me as the New, Personalized Central Entry Point for SAP Support

The key ingredient to success was considering the needs of the great number of users who would be touched by the move. For many customers, SAP ONE Support Launchpad was their daily work environment. Having the launchpad and SAP for Me run in parallel helped them get used to the new environment at their own pace. This also helped ensure the necessary acceptance.

What can customers look forward to in the future?

Withum: We will transition more and more SAP line-of-business customer portals to SAP for Me. The portal reduction will help simplify operation complexity and associated costs. More importantly, it will improve our customers’ user experience by replacing fragmented Web site landscapes with a central entry point across all SAP solutions.

As it could get a bit overwhelming when a lot of services and tools are offered in one place, these will be enriched with new self-services and artificial intelligence. Add on top of that the diverse focus of users, and personalization and intuitive customization features will help the users see what’s really important for them. The addition of new self-service scenarios will help make transactions and the interaction with SAP for Me more efficient and less time-consuming.

How can one get started with SAP for Me?

Kappelmann: Explore and try out SAP for Me. Join our regular SAP for Me webcasts or quarterly rollout sessions where we share the latest news, features, and upcoming releases. SAP for Me also has a vast knowledge library of information that fits each user’s level of need.

Regina Postman is part of Customer Support and Innovation Communications at SAP.

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