FAQ

A change in home currency involves lots of work. Usually the financial software will not allow a change in home currency. A company has to create a new database and import all the master files like debtor profile, creditor profile, Chart of Accounts and Item code. User will have to enter all the opening balances.

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User has to enter daily or monthly exchange rate. The sales will usually be a fixed rate for the entire company. When customer pays, the bank will determine the exchange rate. The difference between the invoice rate and the bank exchange rate will be the exchange rate differences. This is the matching principal concept. Most software like SAP B1 and Sage 300 handles the exchange rate differences automatically.

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Dear Customers, We are closely monitoring the spread of the COVID-19 virus with the safety of our colleagues, customers, and their families as our top priority.We would like to inform you that we have implemented a set of safety precautions - from teams’ rotation and work-from-home capability. Our staff are enabled with the necessary tools to work from home and we remain contactable. Do contact the consultants via their mobile phone.
We are confident in delivering quality support even during this period. We will do all we can to minimise service disruption. We are depending on you, our valued customers during these challenging times. Keeping our mutual business moving forward is vital for everyone. Please contact us should you require any assistance.
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Sage 300 support issues:
support@twm.com.sg
Mobile: 9785 7804 , 8182 7789 and 9637 5181
SAP support issues:
sapsupport@twm.com.sg
Mobile: 9171 6864 , 8518 5832 and 9112 4172
Sales enquiries:
sales@twm.com.sg
Mobile: 9671 0849 , 9644 3460 and 8218 8546

Thank you for your support. Stay safe !
Regards,
TWM