PRE-SALES CONSULTATION
OUR SERVICES

TWM takes the time to analyze and understand about the issues at your organization before recommending a solution like ERP or CRM that fits your needs. We provide professional adviceduring the initial discussion to ensure successful implementation.

TWM thrives to provide high level of pre-sales support to all our customers. Our sales forces are experienced and qualified. Our office is equipped with 1 big seminar room and 1 meeting room for product demonstration. On-site demo at your office can also be arranged. The business process and data requirement analysis starts in the pre-sales stage.

The initial requirements definition is written in our pre-sales consultant’s document which will be used as a basis for discussion during the implementation and training. During this phase, our pre-sales consultant will work with you and your team to ask questions and listen to your concerns and requirements. Examples of some issues addressed include:

Call us now at 67419198.

Pre-Sales Consultation
We provide professional advice during the initial discussion to ensure successful implementation.
Post-Sales Consultation
We will constant update our customer on new products, version and upgrades. We constantly striving to improve.
Training
TWM wants to ensure that all our customers receive the full value from the business solution purchased.
Implementation & Consulting Services
TWM will concentrate on meeting your business requirements and ensuring that you get the most value from the software.
Customization/Interfacing
If the standard software is not able to fulfil your requirements, we can work with you to customise your application to ensure smooth operations to business needs.
Custom Report Writing
TWM is will be happy to customise your company reports and/or forms in order to ensure a smooth operation in your business needs.
Computer/ Server Network Services
System integration, network maintenance, cabling & server configuration.
Annual Software Maintenance Contract
We provide annual software maintenance contract which covers unlimited support.
Annual Hardware Maintenance Contract
We safeguard your system by checking your server disk space & performance.
Annual Networking Maintenance Contract
Contract covers things like network-related issues, user authentication, and network printing problems.
Our strategy
POST-SALES CONSULTATION

TWM understand the important of keeping our customer happy and are constantly striving to improve customer satisfaction.

We will constant update our customer on new products, version and upgrades.

Call us now at 67419198.

IMPLEMENTATION

& CONSULTING SERVICES

Our Implementation and Consulting services are designed to help our clients achieve successful live operation of the software as quickly and efficiently as possible while maximizing the benefits from the usage of the software.

In today’s challenging environment, you will need software that is easy-to-use, reliable and have support that you can depend on. Having software that is unstable or lack of knowledgeable support personal can be a very unpleasant and frustrating experience. Our highly skilled support team is here to help resolve any technical problem, giving you a clear and simple solution.

Strong support allows you to focus on your core business while leaving software issues to TWM, the experts who have more than 16 years of experience.

TWM provides a cost-efficient service that streamlines implementation process. With best practice, your solution will be up and running within the time of projection. Our solutions are implemented by qualified consultants with a vast experience, and based on a methodology that ensures the best business practices.

With years of experience in project management, our consultants will work with you closely, and control and monitor the progress of implementation project on behalf of you to ensure the project can be completed on time and within budget with quality assurance.

Project management is a key and fundamental aspect of implementing a solution. Successful project management ensures that the critical elements of the project’s success, i.e. presentation, acceptance and user interaction, will be effectively implemented.

Pre-implementation meetings are held between our project leader and your key personnel to identify and allocate resources. Meetings are held to determine goals and objectives of the project with respect to a schedule. Responsibilities are assigned and a schedule lay out with milestones and critical dates.

Call us now at 67419198.

CONTACT US TO FIND OUT MORE

SOFTWARE | HARDWARE | NETWORKING
ANNUAL SOFTWARE CONTRACT

We provide annual software maintenance contract which covers unlimited phone, email and onsite support. This contract will cover things like application problems, software bug update and installation.

On-site Help

TWM On-site Help provides assistance with day to day technical matters relating to your business software and system and ensures you that your business is operating smoothly. Our consultants provide quality and efficient on-site services.

Help Desk Call Center

TWM Help Desk provides assistance with day to day technical matters relating to your business software and system and enables you that your business is operating smoothly. Our consultants provide friendly and prompt help desk services. They have the experience to provide you with quality level of support to ensure your business running smoothly. TWM uses CRM software to log all help desk calls. That will allows us to provide better customer service as all issues are recorded and tracked.

Help Desk Web Based Support

At TWM, we know the importance of receiving prompt support when you have a technical issue, that is why TWM not only offer onsite and phone support help but also remote dial-in support. This remote dial-in support system ensures that problem can be solve without delay in waiting time and our in-house consultants can view the actual problems through the web.

Call us now at 67419198.