ANNUAL HARDWARE MAINTENANCE CONTRACT

We provide annual hardware maintenance contract which covers unlimited phone, email and onsite support. This contract covers the reinstallation of operating system, maintaining application, hardware fault-finding, scanning and removing of viruses. We will safeguard your system by checking your server disk space, performance and partitioning. We will identify issues that might lead to problem in the coming months.

On-site Help

TWM On-site Help provides assistance with day to day technical matters relating to your business software and system and ensures you that your business is operating smoothly. Our consultants provide quality and efficient on-site services.

Help Desk Call Center

TWM Help Desk provides assistance with day to day technical matters relating to your business software and system and enables you that your business is operating smoothly. Our consultants provide friendly and prompt help desk services. They have the experience to provide you with quality level of support to ensure your business running smoothly. TWM uses CRM software to log all help desk calls. That will allows us to provide better customer service as all issues are recorded and tracked.

Help Desk Web Based Support

At TWM, we know the importance of receiving prompt support when you have a technical issue, that is why TWM not only offer onsite and phone support help but also remote dial-in support. This remote dial-in support system ensures that problem can be solve without delay in waiting time and our in-house consultants can view the actual problems through the web.

Call us now at 67419198.

CONTACT US TO FIND OUT MORE

Strategising Your Operations in the Global Game begins with First Contact.

TWM takes the time to analyze and understand about the issues at your organization before recommending a solution that fits. We provide professional advice during the initial discussion to ensure successful implementation. Or Call us for a Chat at +65-67419198.

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Dear Customers, We are closely monitoring the spread of the COVID-19 virus with the safety of our colleagues, customers, and their families as our top priority.We would like to inform you that we have implemented a set of safety precautions - from teams’ rotation and work-from-home capability. Our staff are enabled with the necessary tools to work from home and we remain contactable. Do contact the consultants via their mobile phone.
We are confident in delivering quality support even during this period. We will do all we can to minimise service disruption. We are depending on you, our valued customers during these challenging times. Keeping our mutual business moving forward is vital for everyone. Please contact us should you require any assistance.
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Sage 300 support issues:
support@twm.com.sg
Mobile: 9785 7804 , 8182 7789 and 9637 5181
SAP support issues:
sapsupport@twm.com.sg
Mobile: 9171 6864 , 8518 5832 and 9112 4172
Sales enquiries:
sales@twm.com.sg
Mobile: 9671 0849 , 9644 3460 and 8218 8546

Thank you for your support. Stay safe !
Regards,
TWM