Success can take many forms. It’s achieving AI-driven results faster and smarter. It’s unlocking more meaningful and aspirational career development experiences. It’s empowering employees and managers through simple HR-related tasks in the flow of work, freeing up more productive time across the organization.

And for you and your business, you can tell all those success stories – and more – with the SAP SuccessFactors HCM suite and our first half 2024 release.

As your organization and employees begin to embrace AI, HR has the opportunity to drive new levels of employee productivity, engagement, and growth. SAP SuccessFactors HCM can give you everything you need – the global foundation, skills framework, people-first experiences, and purpose-built AI capabilities – to help take HR to the next level. With the SAP SuccessFactors first half 2024 release, we are delivering more than 250 innovative features and enhancements.

SAP Business AI

In 1H 2024, we are thrilled to introduce more than 25 new AI capabilities to enable better employee experiences and new levels of productivity.

Among these capabilities include the ability for applicants to provide skills during the application process. This can enable recruiters to see a skills compatibility for each applicant based on matching the applicant’s skills and the job requisition, helping improve applicant screening and time to hire. Furthermore, personalization in SAP SuccessFactors Opportunity Marketplace is enhanced with new AI-driven recommendation categories, “Ignite Your Role” and “Reach Your Aspirations.” These guided experiences can enable employees to proactively take steps to reach their development goals.

Generative AI continues to be embedded across the SAP SuccessFactors HCM suite, including new capabilities to help employees create ready-made performance and development goals and AI-assisted writing to help improve the quality, clarity, and conciseness of writing across a variety of areas within SAP SuccessFactors solutions.

Further, with this release, insights based on an employee’s compensation and job history are available to help support managers in having effective and well-informed compensation discussions. 

We have also added more than 15 new Joule capabilities in this release to help both managers and employees get work done in a conversational way, such as creating or changing a position, creating spot awards, clocking in and out, and viewing pay statements as well as time capabilities like requesting time off, checking leave balances, and syncing holidays to Outlook calendars while managers can review and approve time off. Further, employees can now clock in and out using Joule, Microsoft Teams, or the SAP SuccessFactors Mobile app.

SAP SuccessFactors Employee Central

We are excited to unveil two new people profile experiences – the profile preview and the spotlight view. The profile preview can provide a snapshot of key areas of the employee profile, including job, manager, location, and contact details, to quickly view and connect with others. Additionally, the spotlight view can showcase employee skills and competencies, mentoring and target roles, and other relevant personal and organizational information.

We are also introducing a new org chart experience with a refreshed look and feel. Available on desktop and mobile, users can explore their organizational structure with improved expand and collapse capabilities, which helps provide full accessibility to an employee’s profile preview, with an option to open the new spotlight view.

Customers can now automatically process new hires from SAP SuccessFactors Recruiting and SAP SuccessFactors Onboarding into SAP SuccessFactors Employee Central. This capability helps further reduce the time to hire, which is especially important with mass, seasonal, and high-volume hiring.

SAP SuccessFactors Employee Central Global Benefits

With this release, we are pleased to introduce a new benefits enrollment experience for insurance, savings, and pension benefit types. Available on both desktop and mobile, the guided experience for benefits elections can give employees increased convenience with improved navigation and increased confidence with side-by-side plan comparisons and embedded instructional text. Additionally, employees can update dependent information and manage beneficiaries directly from the benefits enrollment process, which helps further streamline the enrollment experience.  

SAP SuccessFactors Time Tracking

We are thrilled to share the launch of a new time sheet experience that integrates the latest version of My Timesheet in SAP S/4HANA with SAP SuccessFactors. Employees can now record time for payroll, as well as against activities and cost objects, from a single time sheet across applications. This helps organizations leverage real-time connectivity between HR and finance operations to keep track of employee activity and labor costs and to pay employees accurately and on time.

Additionally, a new monthly calendar view for time sheets can give employees and managers a complete picture of recorded time over a month. Users can drill down into specific days and submit or approve time for pay periods beyond a week, such as biweekly or monthly.

For managers, a new time approval center helps simplify approvals with a centralized dashboard highlighting anomalies for swift resolution. Managers can monitor team working hours effectively, helping to ensure accurate and timely payroll processing.

SAP SuccessFactors Onboarding

With enhancements to the onboarding journey experience, new hires can now use the new Your Onboarding Checklist page to reference and complete all tasks – onboarding data collection, compliance tasks, additional onboarding tasks, and exploring the onboarding guide – from one place with a single view. Available for new hires, rehires, internal hires, and employees with global assignments, this improved experience can save time for onboarding participants while helping to ensure productivity from the start.

And that’s only a fraction of all the innovations we’re bringing to customers in 1H 2024. There’s much more in the release, including new and exciting updates in:

• Generative AI and Joule capabilities
• SAP SuccessFactors Opportunity Marketplace
• SAP SuccessFactors Compensation
• SAP SuccessFactors Succession & Development
• SAP SuccessFactors Incentive Management
• SAP SuccessFactors Work Zone

Read the SAP SuccessFactors first half 2024 release highlights brochure and watch the 1H 2024 release highlights video to find out more.

Bianka Woelke is group vice president of Application Product Management at SAP.

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Over the past few years, HR has steadily evolved into one of the most critical functions for any organization. HR not only has a seat at the table, but the ability to become a driving force behind organizational change and growth. Most customers I speak with recognize this opportunity, but many have the same question: how can HR make the most impact?

Each year, the SAP SuccessFactors Growth & Insights team conducts in-depth research on the latest trends and predictions impacting the HR function. Our PhD-level organizational psychologists and market intelligence experts aggregate and analyze a mountain of HR trends and predictions data to deliver a list of actionable “meta-trends.” For 2024, a list of 611 individual trends were broken down into nine key themes.

Above all, there is no question that 2024 is the year of artificial intelligence (AI). No longer just hype or speculation, AI is officially here. Exciting possibilities have become realities and organizations must embrace AI or risk being left behind. And while our number one HR trend is AI, you can also see its effects across every trend.

Below is a snapshot of the 2024 HR meta-trends, with examples of how SAP SuccessFactors solutions can help organizations stay ahead of the curve.

1. AI Upends the World of Work as We Know It

I don’t go a day – or maybe 10 minutes – without a customer asking for all the latest and greatest on AI innovation. That makes sense, as AI has dominated the 2024 trends discourse and it’s increasingly become seen as a way to augment human work.

Trends indicate that using all forms of AI to improve day-to-day productivity will be top of mind for organizations in 2024. In particular, self-serve AI tools like copilots are poised to increase employee productivity on various day-to-day tasks. As employee sentiment about using AI tools at work has improved, so has the ability of these tools to make employees more efficient and effective.

HR use cases abound, particularly within talent acquisition, but concerns continue about data privacy, ethics, and regulatory compliance. There’s a lot of noise and movement in the space, and regulators and enforcement agencies are acting quickly to keep up.

With the tech landscape and market realities in mind, the HR leaders who head AI implementation programs, maintain a strong policy posture, and avoid overhyped or underbaked propositions to take advantage of the most valuable capabilities will steer their organizations down the right AI path.

Embedding an AI copilot in HR solutions, like Joule in SAP SuccessFactors solutions, can help employees and managers work faster and smarter by making it easier to find information and complete common HR tasks, such as updating personal data, giving feedback, and initiating a promotion.

2. Skills Become the Center of HR Practices

As AI needs rise within organizations, many organizations will need to immediately respond to determine what AI skills are needed, who possesses those skills, and how to fill skill gaps – whether build, borrow, buy, or bot. On the other hand, AI capabilities will also drive the ability for organizations to more effectively engage in strategic workforce planning.

Furthermore, in today’s increasingly complex business environment, traditional top-down human resources approaches fail to address employees’ increasing expectations for flexible and personalized career development. In 2024, HR will need to meet employees’ growing expectations for bespoke career paths while also solving the broader organization’s growing skills gaps and talent shortages, which present a major concern for leaders.

Looking forward, it will be interesting to see whether the average organization fully engages in long-term, strategic, skills-based workforce planning, which has long been a strategic objective for many but often remains out of reach as they react to immediate priorities. AI skills could work as a forcing function here – and contribute to other trend areas like learning and employee potential.

SAP SuccessFactors solutions for talent management can drive better employee experiences and business outcomes by using a common skills framework across recruiting, learning, performance management, internal mobility, and development.

3. Hybrid Work Returns to the Office

Looking back at our yearly analyses of HR meta-trends, we saw the hybrid work topic shift from a focus on remote work as a reactive tactic to protect employees’ health and safety in 2020, to a focus on flexibility in 2021, to maintaining productivity and collaboration while working flexibly in 2022, and finally to an emphasis on underlying flexibility and the need for and benefit of malleable guidelines and principles in 2023. With the recent increase in partial and full return-to-office (RTO) policies, 2024 trends data suggests that the pendulum has swung back to hybrid, referring specifically to work location versus a broader perspective centered on flexibility.

Companies in 2024 will continue to experiment with motivating employees to return to the office in ways that promote productivity, collaboration, and cost savings but don’t alienate their top talent. But some organizations are focusing more on redesigning the nature of work rather than just mandating where or when work gets done.

SAP SuccessFactors solutions for core HR, time, and payroll help employees adopt a hybrid working model by providing options for common HR tasks regardless of when and where they are working, such as clocking in and out via desktop, mobile, or Microsoft Teams.

There are plenty more strategic takeaways in the full report – the entire paper is a must-read for HR leaders to learn more from our research team on the latest trends in:

• Diversity, equity, inclusion, and belonging (DEI&B)
• Employee mental health
• Leadership trust
• HR skills and agility
• Compensation
• Sustainability

For additional insights, read the full report.

Dan Beck is president and chief product officer for SAP SuccessFactors.

See how AI can help you improve the employee experience and guide every people decision, from talent recruitment and internal mobility, to learning and performance management. Recruit the best talent and support your employees to identify and acquire the skills needed for career growth. Enable a future-ready workforce with an AI copilot that truly elevates every employee experience.
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