TrustRadius has announced its Top Rated awards for 2026, and SAP Customer Experience (SAP CX) is proud to share that SAP Sales Cloud, SAP Service Cloud, and SAP Commerce Cloud have each been recognized as Top Rated products in their respective categories. In a landscape crowded with vendor-sponsored rankings and paid analyst reports, TrustRadius stands apart. These awards are driven entirely by verified customer reviews: no paid placement, no analyst opinion.
To earn a TrustRadius Top Rated badge, a product must meet three stringent criteria:
- At least 10 verified reviews submitted within the past year
- A trScore of 7.5 or higher
- A meaningful presence in its category
Every submission passes through TrustRadius’ fraud-protection verification process. That means these three wins are a direct reflection of what SAP customers experience every day, and they said it loudly and clearly.
What customers are saying
Across sales, service, and commerce, SAP customers consistently highlighted the depth of integration, reliability at enterprise scale, and the tangible business impact of AI-powered workflows. These aren’t features on a road map; they’re capabilities customers are using today, and the reviews prove it.
SAP Sales Cloud
“We had a comparison between SAP Sales Cloud, Microsoft Dynamics, and Sales Force Optimization. We selected SAP Sales Cloud for three main reasons: SAP Sales Cloud meets our requirements the best, especially in comparison with Sales Force; pricing is more attractive; and as we use multiple SAP products, the integration between different SAP products works well.” – Verified Reviewer
Read the full review here.
“SAP Sales Cloud is well suited for predictive analysis and strong integration with ERP, SAP S/4HANA. AI-driven recommendations for next best actions.”
Read the full review here.
SAP Service Cloud
“The enhanced service efficiency has unified agents’ workspace by consolidating emails, phone, and chats into a single control panel, eliminating the need for our agents to switch between systems. Also, AI-powered automation has reduced agents’ workload and increased efficiency by initiating automated ticket categorization and “next best action” recommendations.” – Chris Kithinji, Business Systems Analyst
Read the full review here.
“We can add an AI-based model for resolving customer queries without any human effort or intervention. It streamlines the customer support process by simply adding the automation.” – Kanika Rajpal, Technical Architect
Read the full review here.
SAP Commerce Cloud
“It is actually a cloud-based commerce platform, which is a package with lots of features, and we are using that for our Business to Business, Business to Customer, and even for Business to Business to Customer (kind of selling your product to another business and they are going to connect with the end customer) model. As it is very good to customize the features as per your need, and also we can integrate with other SAP products like SAP ERP, which is very beneficial to support the described model operation from anywhere.” – Ajay Thakkar, Software Engineer
Read the full review here.
“We switched to SAP Commerce Cloud four years ago. The software has simplified our e-commerce processes, particularly inventory management, payment processing, marketing, and general order management. Use of the software has enabled us to ensure a good customer experience across various channels. It has also enabled unlimited interaction between the customer service team and our clients, as well as third-party integration.” – Denis Bacarella, Digital Marketing Assistant
Read the full review here.
What’s next: agentic AI across the customer experience portfolio
Winning today’s recognition motivates us to keep pushing forward. SAP’s approach to AI goes beyond chatbots and dashboards.
As Balaji Balasubramanian, president and CPO of SAP Customer Experience, put it: “AI alone is no longer a differentiator. What matters is where intelligence operates inside of a business.”
That philosophy is driving a new wave of agentic AI innovation across all three award-winning products.
SAP Sales Cloud now features an email-to-quote capability through a Microsoft Outlook add-in that can automatically populate SKUs from deal and email context, helping to turn a seller’s inbox into a quoting engine. A new deep research feature can synthesize SAP Sales Cloud and SAP Service Cloud data with external market intelligence to help supercharge account planning.
SAP Service Cloud is rolling out an Agent Inbox that can consolidate cases, tasks, and service orders into a unified command center with live workload insights. A new Digital Service Agent handoff can intelligently summarize customer intent before ticket creation, helping to reduce friction and improve resolution speed.
SAP Commerce Cloud is embedding AI directly into catalog management, extracting product details from uploaded documents to help auto-enrich descriptions and improve product discoverability at scale.
Trust as a foundation for innovation
These TrustRadius Top Rated awards confirm what SAP has always believed: that great software earns trust through outcomes, not marketing. As we continue to evolve SAP Sales Cloud, SAP Service Cloud, and SAP Commerce Cloud with agentic AI capabilities, the voice of our customers remains our most important compass.
Learn more about SAP Customer Experience innovations here. Explore the TrustRadius Top Rated methodology at trustradius.com.
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