PRE-SALES CONSULTATION

TWM takes the time to analyze and understand about the issues at your organization before recommending a solution like ERP or CRM that fits your needs. We provide professional advice during the initial discussion to ensure successful implementation.

TWM thrives to provide high level of pre-sales support to all our customers. Our sales forces are experienced and qualified. Our office is equipped with 1 big seminar room and 1 meeting room for product demonstration. On-site demo at your office can also be arranged. The business process and data requirement analysis starts in the pre-sales stage.

The initial requirements definition is written in our pre-sales consultant’s document which will be used as a basis for discussion during the implementation and training. During this phase, our pre-sales consultant will work with you and your team to ask questions and listen to your concerns and requirements. Examples of some issues addressed include:

  • Understanding the company’s nature of business
  • User requirements
  • Company requirements
  • Report requirements
  • Issues encountered in current system Customization
  • Approval requirements
  • Workflow rules Security and user rights
  • Maintenance Data conversion
  • Data migration
  • Training
  • Implementation
  • Hardware requirements

Strategising Your Operations in the Global Game begins with First Contact.

TWM takes the time to analyze and understand about the issues at your organization before recommending a solution that fits. We provide professional advice during the initial discussion to ensure successful implementation. Or Call us for a Chat at +65-67419198.

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Dear Customers, We are closely monitoring the spread of the COVID-19 virus with the safety of our colleagues, customers, and their families as our top priority.We would like to inform you that we have implemented a set of safety precautions - from teams’ rotation and work-from-home capability. Our staff are enabled with the necessary tools to work from home and we remain contactable. Do contact the consultants via their mobile phone.
We are confident in delivering quality support even during this period. We will do all we can to minimise service disruption. We are depending on you, our valued customers during these challenging times. Keeping our mutual business moving forward is vital for everyone. Please contact us should you require any assistance.
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Sage 300 support issues:
support@twm.com.sg
Mobile: 9785 7804 , 8182 7789 and 9637 5181
SAP support issues:
sapsupport@twm.com.sg
Mobile: 9171 6864 , 8518 5832 and 9112 4172
Sales enquiries:
sales@twm.com.sg
Mobile: 9671 0849 , 9644 3460 and 8218 8546

Thank you for your support. Stay safe !
Regards,
TWM