Link to download the PDF: https://d.dam.sap.com/a/rsRYH26/20230324%20Cloud%20Support%20Collaboration%20SPU%20%28Customer%29%20V1%20%281%29.pdf?rc=10
Many SAP cloud customers rely on SAP partners for implementation and/or operations services where partners often leverage SAP support services on request and on behalf of customers. A close collaboration between SAP and partners is instrumental for customer success in such scenarios, for example, by enabling partners for a faster direct resolution of consultative customer inquiries as well as accelerated troubleshooting by support-qualified partner consultants.
By joining this session, you will learn about:
• the role of partners in context of SAP cloud solutions,
• how SAP and partners collaborate around SAP support services,
• how customers can promote a more targeted and effective collaboration by authorizing partners with the service partner user management application.
To learn more about SAP User Groups go here: https://www.sap.com/about/customer-involvement/user-groups.html
Visit the SAP Knowledge Transfer for User Groups page for the all topics, expert content and more:
https://webinars.sap.com/sap-user-groups-k4u/en/home
Check the schedule of all SAP User Group upcoming sessions and events:
https://webinars.sap.com/sap-user-groups-k4u/en/upcoming
