Digital Excellence Accelerates Growth for SAP Partner Inetum

SAP’s extensive partner ecosystem empowers thousands of customers around the world to consistently improve and grow their businesses with cloud solutions from SAP. To continue supporting the growth of this vibrant and dynamic partner community, SAP is equipping partners with digital practices, tools, and methodologies to help serve more customers faster and more responsively while enhancing their own efficiencies.

Inetum has been an SAP partner since 1998. With over 28,000 professionals, 2,700 are SAP consultants across the EMEA, MEE, and LATAM regions. As a European leader in digital services, it specializes in SAP solutions across 19 countries, with a focus on the GROW with SAP offering.

“In some countries, such as Spain, Inetum has traditionally served public sector and large enterprises, but, as part of our cloud growth strategy, our aim was to also expand into midmarket and new territories,” said David Bayon, global SAP go-to-market director at Inetum. “The traditional sales approach we relied on couldn’t meet the demands of engaging midmarket customers at scale, and our collaboration with the SAP EMEA digital hub, then subsequently with the MEE hub as well, was critical in helping us make this transition.”

Step into the future with SAP digital hubs

Located on six continents and 15 locations, SAP digital hubs are home to more than 1,000 digitally native, highly skilled, multidisciplinary teams. These teams innovate with artificial intelligence (AI) and the latest intelligent technologies, like digital modalities, to virtually serve large numbers of SAP customers at exceptional velocity while delivering high-quality, immersive, and personalized customer experiences and expert advice, whenever and wherever customers need it.

“Thanks to the digital approach and replicable digital assets and practices, we’ve reduced the time it takes to enter new markets – from six weeks to kick off our midmarket outreach in Spain to three weeks to do the same in Portugal and two in Morocco! This has led to an increase of 400% in the efficiency of our SAP sales specialist team, helping us exceed our first-half 2024 targets by 192%,” Bayon explained.

Inetum’s work with SAP digital hubs enables the company to quickly validate which customers it can bring the most value to at any given time, in a given territory, while addressing local languages and cultural specifics. The partner also has access to the SAP digital hub modalities, which are based on AI and immersive technologies, to help support the creation of compelling customer value propositions at scale and speed while also making them available to customers via tailored microsites in a self-service mode for elevated agility. Digital modalities can further provide continuous feedback and data on what works and what doesn’t, as well as how the process needs to be tweaked for maximum impact.

“The partnership with Inetum is a prime example of how SAP digital hubs synergistically collaborate with SAP partners to add value to customers’ value journeys with SAP. We share our digital methodologies – digital modalities for high-quality customer engagements at scale and speed – and we support our joint customers with digital adoption tools and practices, ensuring faster time-to-value from SAP solutions. We’re also learning from Inetum’s experience on new industry best practices, and we test innovative and award-winning digital practices together,” said Sam Masri, global head of SAP Digital Hubs.

By the end of 2024, Inetum will also be serving customers in Mexico, Poland, Romania, Switzerland, and the UK and Ireland while also releasing its own intellectual property for the strong digital support of the retail, wholesale distribution, and engineering and construction industries. The company also plans to launch capabilities to help SAP Business One customers migrate to SAP S/4HANA Cloud Public Edition within the same period.


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Getting Started with SAP Build: A Beginner’s Guide to Low-Code Application Development

Low-code platforms like SAP Build are transforming the way organizations approach application development by allowing users with little to no coding experience to create robust apps.

SAP Datasphere Top Features in October 2024

Learn about the feature highlights in October 2024 with SAP Datasphere!
We delivered two great releases this month, so let’s check out my top features:
1. Logical Space Deletion
2. Cross-Space Analysis in View Analyzer
3. Validation for Apache Kafka and Confluent Connections
4. SAP HANA Cloud patch level upgrade

Key Moments:
00:18 Logical Space Deletion
00:59 Cross-Space Analysis in View Analyzer
01:23 Validation for Apache Kafka and Confluent Connections
01:43 SAP HANA Cloud patch level upgrade

To learn more about SAP Datasphere, visit: https://sap.to/6052SH908
Join our SAP Datasphere community to always stay up to date: https://sap.to/6053SH90D
Check out our product roadmap for SAP Datasphere: https://sap.to/6054SH90k

SAP Build Process Automation Expands with UiPath Integration

SAP Build Process Automation now integrates the UiPath Platform as an SAP Solution Extension, forming a unified tool for automation across complex IT landscapes. UiPath, an enterprise automation and AI provider, announced the integration of its platform with SAP Build Process Automation as part of SAP Solution Extensions. This collaboration aims to offer companies a […]

The post SAP Build Process Automation Expands with UiPath Integration appeared first on InsideSAP.

IBP for MRO: AI-Powered Supply Chain for Maintenance

🔍 Why is this important? Discover how IBP MRO helps extend the lifecycle of assets, optimize costs, and identify unplanned bottlenecks. Business AI and SAP Joule are crucial for enabling a resilient MRO supply chain powered by AI!

📈 Watch the video to explore:
Latest innovations in SAP IBP MRO space, and strategies for improving your maintenance and operations processes

Key Topics:
* The challenges of spare parts and resource availability and their impact on business continuity.
* Insights into the end-to-end business planning process from demand analysis to financial review
* Innovative features such as Business AI and Joule for MRO, maintenance cost budgeting, and inventory optimization
* Introducing Maintenance & Operations Planning processes

Find more information:
* SAP IBP MRO, Whitepaper: https://sap.to/6054SHze4
* Maintenance, Repair, and Operations process in IBP Help page: https://sap.to/6055SHzef
* Release Highlight Blog: https://sap.to/6056SHzeA

Chapters:
00:00 – Introduction to SAP IBP for MRO
00:25 – The Importance of Spare Parts and Resources
01:00 – Benefits of IBP for Maintenance and Operations
02:00 – Key Features and Innovations in MRO
03:00 – Demo: Identifying and Solving Maintenance Bottlenecks

Don’t forget to subscribe to our channel for more exciting updates and insights from SAP!
#sap #ibp #mro #ai #supplychain

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Enhancing Access and Compliance: How Built-In Support Transforms Life Sciences Supply Chain

Access to essential pharmaceutical products – like medicines, vaccines, and diagnostics – can be hindered by unreliable health and supply systems. This is where modern technology plays a critical role, enabling better tracking and management of these commodities.

The U.S. Drug Supply Chain Security Act has mandated manufacturers to improve traceability, which is essential for ensuring that medicines reach patients safely. SAP Information Collaboration Hub for Life Sciences is designed to help meet these demands by streamlining the tracking process. However, as the network of users has grown, support challenges have surfaced. To address these issues, SAP introduced Built-In Support into the hub to help provide direct, seamless assistance to life sciences companies and their partners.

I had the opportunity to interview Tarun Luthra, head of Support – Industries & CX, and Andreas Krummlauf, vice president and head of Product Management Life Sciences, Health and Ecosystem, about the project’s impact. Here’s how Built-In Support is helping to enhance operational efficiency for network users in the life sciences industry.

Get support whenever you need it, tailored to your SAP solution

Q: How did this project come about?

Krummlauf: With the rise of global regulations, manufacturers of medicine needed to develop the ability to uniquely identify every pack of medicine they sell in those countries. This is to avoid counterfeiting in the legitimate supply chain. To support this requirement, SAP’s serialization portfolio was initiated in 2015 with the SAP Advanced Track and Trace for Pharmaceuticals application, a corporate serialization repository.

SAP Information Collaboration Hub for Life Sciences started in 2016 with a focused goal: to manage traceability and serialization data exchange for our customers and a couple of hundred of their business partners. In 2021, the hub won the Hasso Plattner Founders’ Award.

As the network expanded to tens of thousands of partners, a key limitation emerged: we did not have a simple way for business partners, acting as network end users, to directly interact with SAP support in case of critical issues, even without having a support contract with SAP in place.

Q: What support challenges were network end users facing?

Luthra: The challenge arose from supporting an increasing number of network end users that were not direct SAP customers. Without access to SAP’s support system, the network end users had to rely on their customers to resolve issues, adding unnecessary steps and risked communication gaps. This presented an opportunity to implement Built-In Support to support our customers’ business partners as network end users when they use SAP Information Collaboration Hub for Life Sciences.

Q: How does Built-In Support make a difference for network end users?

Luthra: We are now providing network end users with a direct entry point from within SAP Information Collaboration Hub for Life Sciences, enabling them to easily contact the support team. Built-In Support is seamlessly integrated into the hub. The network end user can find help by searching SAP Knowledge Base Articles or submitting a case.

Krummlauf: This streamlined process can enhance the support experience and helps ensure users can quickly find the help they need. Network end users can now resolve issues independently or submit a case without involving customers in the resolution process. This improvement leads to faster response times. Users can efficiently search for relevant product information and potentially resolve issues on their own. This autonomy helps enhance the overall support experience and empowers users to find solutions quickly and effectively.

Built-In Support Enhances User Experience and Support Efficiency

In conclusion, the integration of Built-In Support within SAP Information Collaboration Hub for Life Sciences marks a significant advancement in enhancing user experience and support efficiency. When network end users are empowered to directly access support resources and resolve issues independently, we not only help to streamline the support process but also reinforce SAP’s commitment to improving lives through better life sciences solutions. As regulatory demands evolve, our innovative approaches will continue to drive progress and collaboration in the life sciences sector. For more insights, stay connected with SAP’s ongoing developments.


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SAP Recognized as a Visionary in 2024 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms

We are proud to announce that Gartner has recognized  SAP as a Visionary in its 2024 Magic Quadrant for Enterprise Low-Code Application Platform.

Extend, create, and automate with SAP Build

In today’s dynamic market, agile organizations require seamless collaboration among business users, IT professionals, and software developers. Low-code application platforms empower both professional and citizen developers to rapidly create and deploy digital solutions through guided development, automation, and robust governance, fostering innovation and agility.

SAP Build has been developed with the bold vision that business users and developers alike should be able to augment enterprise applications and build new functionality, automate business processes, and design digital workspaces using the tools of their choice. It is an AI-powered cloud service that combines application development, workflow management, task automation, and workspace creation into one comprehensive, cloud-based solution running on SAP Business Technology Platform (SAP BTP).

Strategic Challenges in Modern Software Development

Developers today face several significant challenges.

First, it is difficult for many organizations to leverage the deep insights from non-technical business experts across functions like finance and supply chain. While AI is a powerful new tool, its efficacy hinges on its integration with business-specific data and processes; without this, its broader benefits are diminished. Building or extending business applications is often time-consuming and expensive, prompting a shift toward customizable pre-built solutions for greater agility. Finally, developers grapple with fragmented systems requiring extensive integration, hindering efficient workflows and resource utilization.

These challenges collectively underscore the need for a more robust development platform.

The SAP Build Advantage

SAP is recognized in the 2024 Gartner Magic Quadrant for Low-Code Application Platforms for its Ability to Execute and Completeness of Vision. SAP Build offers unique benefits that streamline the development process and ensure innovative and efficient solutions.

Read the full report.

  • Build together: SAP Build supports a fusion development approach, accommodating different skill levels and project needs across diverse technologies. This environment fosters team collaboration with business experts and increases productivity by allowing developers to select the most appropriate tools, whether they prefer low-code visual tools or programming with Java, JavaScript, or ABAP.
  • Develop faster with business AI: Generative AI in SAP Build, using the AI copilot Joule, automates coding, workflow, and workspace creation customized to a company’s needs. Joule uses large language models (LLMs) and data specific to the company’s finance, supply chain, and other processes, ensuring relevant and reliable solutions for each customer.
  • Start ahead with pre-built, industry-specific solutions: SAP Build provides more than 500 industry-specific, pre-built solutions that developers can utilize to jump-start application development. These solutions are complemented by generative AI capabilities that simplify and automate complex workflows across various business domains.
  • Extend business applications with confidence: SAP Build ensures seamless integration with both SAP and non-SAP applications, facilitating the extension of core business systems. The integration capabilities are bolstered by a new extensibility wizard in SAP S/4HANA Cloud, enabling developers to smoothly incorporate custom fields, customer business logic, and automation, and to create bespoke applications while remaining aligned with fundamental business operations and maintaining robust security and connectivity.

Extend ERP and Other Business Applications with Ease

Typically, most business applications need to be adapted to meet customer specific requirements. SAP Build empowers organizations to accelerate automation, tailor business processes, and extend the functionality of SAP S/4HANA Cloud and other business applications.

SAP Build follows a clean core paradigm, which future-proofs an ERP system, ensuring upgrades become seamless and moving to the cloud is simplified. This translates to lower costs, faster innovation, and the agility to adapt to changing business needs, all while ensuring custom extensions continue to work flawlessly.

Gain a Competitive Edge with SAP Build

Since launching SAP Build, we have seen tremendous growth in customers embracing future-proof extension building in impactful ways. Trumpf, for example, streamlined operations by reducing time spent with administrative tasks by 60% and doubling the efficiency of assembly instruction generation. BMW enhanced data quality and reduced collection time, ensuring reliable reporting of sustainability KPIs for better informed decision-making. And Piller has delivered 80% faster system access, a tailored user experience, and reduced search time for optimized employee efficiency and productivity.

Next Steps

To learn how SAP Build adds value to cloud ERP, explore use cases that address specific challenges in business processes. To unlock the full potential of application development, automation, and AI, take the next step with the following resources:


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Bharat Sandhu is senior vice president of Application Development, Automation, Integration, and AI at SAP.

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

SAP Integration Suite: AI-Driven Script Enhancements +Demo

Michael Ameling show you how SAP Integration Suite is leveraging the power of AI to optimize your integration scripts and boost performance. Discover how SAP Integration Suite, Premium Edition, uses AI to optimize custom scripts effortlessly. Learn how to improve memory consumption in your integration flows without writing a single line of code. Watch now to see AI in action and enhance your SAP integrations with ease.
Watch on Demand: https://sap.to/6050UQOum
In this demo, you’ll discover:
00:00 – Introduction to AI-Generated Recommendations
00:10 – Optimizing Custom Scripts
00:30 – Integration Flow Inspection
00:50 – Generating Optimization Proposals
01:20 – Applying and Deploying Optimized Scripts
#sapintegration #sapteched #ai

Achieving Success Together: The New SAP Services and Support eBook

The new SAP Services and Support eBook explains SAP’s offerings in a clear, comprehensible way and addresses differences between the requirements of new customers and experienced users.

It is not a marketing brochure, as evidenced by the participation of SAP user groups like ASUG and DSAG, whose feedback has been reflected in the eBook. For instance, Geoff Scott, the CEO of ASUG, provided significant input.

Focusing on ongoing development and support, it provides a great deal of relevant information about the right SAP offerings for the different phases of the customer journey – summarized in a single document that refers to a wide variety of sources.

SAP Services and Support in Action

What’s more, the eBook not only states the highlights of the SAP Services and Support portfolio, but also provides a clear overview of applications in actual customer scenarios. Through six exemplary customer scenarios, the eBook illustrates how customers can use SAP solutions and services as efficiently as possible to help achieve optimal results and drive innovation forward more quickly.

The most important customer scenarios on the way to the cloud with SAP S/4HANA include transformation strategies, RISE with SAP, SAP Business AI, SAP Business Technology Platform (SAP BTP), SaaS and integration scenarios, and hybrid operations.

Screenshot of the six customer scenarios included in the eBook
The SAP Services and Support eBook provides full transparency for SAP’s portfolio and support services, together with useful information about specific scenarios. Click to enlarge.

Support for Differing Customer Needs

The “Power Your Support” chapter shows customers which tools and services are already part of their software licenses and therefore available free of charge, and invites them to explore the diverse range of SAP offerings to help further optimize their software landscapes.

“Accelerate Your Path” demonstrates how to enhance the value of SAP solutions with personalized plans and project-based services, working to ensure SAP solutions are used in the best possible way to support strategy and business goals.

“Drive Company-Wide Transformation” provides insights into premium engagements, strategic long-term partnerships that offer a holistic approach and support companies in implementing transformation in functions, processes, and business areas. Find out how SAP can support you on your individual transformation journey.


This article also appeared on the German SAP News Center.

SAP Services and Support: Your success is our priority

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SAP to Release Third Quarter 2024 Results on October 21

WALLDORF — SAP SE (NYSE: SAP) will release its full results for the third quarter of 2024 on Monday, October 21.

SAP CEO Christian Klein and CFO Dominik Asam will host a virtual analyst conference to present Q3 financial figures, as well as an outlook on the current financial year. Media representatives may listen in on the virtual analyst conference via Webcast at 11:00 p.m. CEST/ 5:00 p.m. ET.

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