Customer Service That Builds Loyalty (Not Frustration) | Scott Nelson

Great service isn’t just faster — it’s smarter and more human.

SAP’s Scott Nelson explains how AI can help teams resolve issues and earn loyalty.

Learn how to accelerate service growth: https://sap.to/6053CrB4F

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6055CrB4N
Listen on Spotify: https://sap.to/6056CrB44
Listen on Apple Podcasts: https://sap.to/6058CrB4A

#TrendingChats #CX #CustomerService

Business AI vs “AI” — What’s the Difference? | Shonali Kellogg

Business AI isn’t “just AI.” It’s AI grounded in trusted business data and real processes.

SAP AI Specialist Shonali Kellogg breaks down what makes Business AI practical (and why it matters).

Learn more about SAP Business AI: https://sap.to/6051Cr6WT

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6052Cr6Wp
Listen on Spotify: https://sap.to/6054Cr6Wn
Listen on Apple Podcasts: https://sap.to/6056Cr6Wk

#TrendingChats #SAPBusinessAI

CX with Care: AGIG’s Transformation with DXC | Monther Alnababeth

CX isn’t only efficiency — it’s empathy at scale.

Hear how AGIG is transforming customer experience to better support vulnerable communities with smarter processes.

See more of AGIG’s CX transformation with DXC: https://sap.to/6050Cr8PA

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6052Cr8PC
Listen on Spotify: https://sap.to/6053Cr8Ph
Listen on Apple Podcasts: https://sap.to/6054Cr8u6

#TrendingChats #CX #CustomerExperience

Low-Code/No-Code: Build Faster, Scale Innovation | Rekha Patadiya

Low-code/no-code isn’t a trend — it’s how teams ship faster.

Rekha Patadiya shares how LCNC tools help solve real problems and scale innovation across the business.

Getting started with SAP Build Code: https://sap.to/6059Cr8iT
See SAP Build Code in action: https://sap.to/6053Cr8iX

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6055Cr8iZ
Listen on Spotify: https://sap.to/6056Cr8iw
Listen on Apple Podcasts: https://sap.to/6057Cr8ib

#TrendingChats #SAPBTP #LCNC

3 Keys to Business Transformation That Sticks | Matt Wilkinson

Transformation doesn’t have to feel chaotic.

Matt Wilkinson shares three practical steps — focused on process, leadership, and ownership — to lead change with clarity.

Learn more about SAP Signavio: https://sap.to/6058Cr8QE
Get the Business Transformation Playbook: https://sap.to/6050Cr8QG

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6051Cr8QH
Listen on Spotify: https://sap.to/6052Cr8Qy
Listen on Apple Podcasts: https://sap.to/6054Cr8QK

#TrendingChats #SAPSignavio #BusinessTransformationManagement

With Joule or Without Joule? 🧐

It’s no question. Joule is the copilot that understands your job and your business. https://sap.to/6058CW2Z6

Rose+Krieger shares their PLM digital transformation journey

Find out why Rose+Krieger chose SAP to scale their PLM landscape. Discover more: https://sap.to/6050CmskM

SAP Datasphere: Top New Features | Highlights from 2025

See the top capabilities from SAP Datasphere’s 2025 updates, explained clearly by Klaus-Peter Sauer, in minutes.

From SAP Business Data Cloud to object store (GA), object versioning, and a broad set of efficiency enhancements across modeling, flows, task chains, and catalog, this video breaks down what shipped in 2025 and why it matters. Klaus-Peter also covers SAP Cloud ALM integration for centralized tenant monitoring and a small but powerful update: data access controls based on IdP user attributes, helping teams scale permissions with more consistency and control.

Chapters:
00:19 – SAP Business Data Cloud
01:56 – Object Store (GA)
02:47 – Object Versioning Support
03:41 – Efficiency Features Across SAP Datasphere
05:53 – SAP Cloud ALM Integration
07:05 – Data Access Controls (IdP User Attributes)

Explore SAP Datasphere. 👉 https://sap.to/6054CmSMO

What’s new in SAP Mobile Start Version 2.5

See what’s new in SAP Mobile Start 2.5, from Apple’s Liquid Glass design refresh to smarter ways to stay on top of work on the go.

In this “What’s New” walkthrough, we highlight how Liquid Glass changes the look and feel of SAP Mobile Start (including a more dynamic, translucent navigation experience in iOS 26) and what that means for custom theming.

We also cover key productivity updates to To-Dos, including new filtering aligned to semantic groups from SAP Task Center, plus a refreshed list view that makes it easier to scan and manage a busy workload. Finally, we show how empty pages are now hidden so users can stay focused on mobile-relevant content.

00:00 – Welcome + what’s new in 2.5
00:12 – Release overview
00:25 – Liquid Glass design updates (iOS 26)
01:53 – Theming changes (UI Theme Designer)
02:34 – To-Dos improvements (Group filter + list view)
03:12 – Empty pages removed (mobile-only content)
03:34 – Learn more + roadmap
03:47 – Closing

Explore SAP Mobile Start and SAP’s mobile apps here: https://www.sap.com/products/mobile/applications.html

SAP BTP: Harnessing AI with Innovation and Efficiency with Murali Shanmugam | Trending Chats

In this episode of Trending Chats, Murali Shanmugam explores how SAP Business AI and SAP Business Technology Platform (SAP BTP) are revolutionizing how developers and business users work.

You will also learn more about how SAP BTP is the core of SAP’s AI strategy, integrating and automating processes while empowering both developers and business users.

00:04 – Welcome + Business AI for developers on SAP BTP
00:19 – Build faster with Joule: generate app components from plain English
00:52 – Joule across BTP: help for integration, admin, and business users
01:23 – “Just Ask” in SAP Analytics Cloud: instant insights from natural language
01:40 – 3 developer takeaways: avoid overreliance, test for bias, balance oversight

Learn more about Joule: https://sap.to/6058Cr8n0
Watch Joule inside SAP Build Code: https://sap.to/6050Cr8n2
Explore Just Ask inside SAP Analytics Cloud: https://sap.to/6052Cr8n4

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6054Cr8nA
Listen on Spotify: https://sap.to/6055Cr8n7
Listen on Apple Podcasts: https://sap.to/6056Cr8nC

#TrendingChats #SAPBTP #Analytics

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