Successful AI adoption does not happen through executive mandates alone. It scales when leaders create the conditions for teams to learn, experiment, and build value independently.
Hear SONAE MC’s Helder Ribeiro explain why the goal of any AI strategy is workforce independence, so AI-literate teams can identify opportunities and create measurable business impact on their own.
Watch the full episode of AI Voices.
#SAP #BusinessAI #AI
Enterprise AI can unlock measurable impact, but only when adoption, governance, and trust scale together.
In this episode of AI Voices, Jesper Schleimann, SAP’s Head of Business AI for EMEA, speaks with Helder Ribeiro from SONAE MC about what it takes to move enterprise AI from experimentation to everyday business value.
SONAE MC is no stranger to AI. With a large-scale loyalty program and a strong data foundation, the company has used AI for personalization and operational improvement for years. But the rise of generative AI created a new opportunity: accelerate adoption across the organization while building the guardrails needed to use AI responsibly.
Helder shares how SONAE MC combined targeted use cases with enterprise-wide AI literacy, training more than 3,000 people across central office teams and increasing daily AI adoption to more than 90%. He also discusses the business impact behind that shift, including more than €5 million in bottom-line savings, more than €30 million in incremental sales, and more than 200,000 hours of manual work saved.
The conversation also explores why trust is essential to scaling AI. From centralized control planes to internal governance bodies and explicit guardrails, Helder explains why organizations need to “platformize” AI to manage compliance, cybersecurity, data access, cost, and responsible use at scale.
For business and technology leaders, this episode offers a practical look at how to build AI adoption from the ground up, while keeping trust, governance, and measurable outcomes at the center.
Explore SAP Business AI: https://sap.to/6052BH18d8
Chapters
00:00 – The enterprise AI transformation
00:25 – Meet Jesper Schleimann and Helder Ribeiro
01:15 – How AI is changing SONAE MC
03:13 – Scaling AI adoption across teams
09:44 – Putting enterprise data to work
18:57 – The leadership role in AI transformation
22:49 – Platformizing AI with governance and control
26:05 – Final thoughts on trust and transformation
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6058BH18dy
#SAP #BusinessAI #EnterpriseAI
AI is moving beyond chatbots.
The next frontier is the Autonomous Supply Chain: systems that continuously optimise planning, manufacturing, logistics, assets, and business networks with minimal human intervention.
Find out more on https://sap.to/6050BHEC5M
#SAP #SupplyChain #BusinessAI
Discover how Joule Work brings business context, AI, and work into one dynamic workspace.
Joule Work helps reimagine how work gets done across the enterprise. Instead of switching between many applications to find the right information, teams can start with their intent, what they want to achieve, and use Joule Work to access the insights, tools, and workflows they need more easily.
In this video, see how Conversations, Spaces, and Develop each support a different way of working. Conversations lets users ask questions in natural language and receive actionable answers. Spaces creates dynamic workspaces with the right context for a specific task. Develop connects to Joule Studio, giving builders an intent-based environment to create agents and workflows tailored to their business.
Joule Work is designed to support work across web, mobile, and desktop experiences, helping teams stay focused whether they are managing complex workflows, continuing tasks on the go, or working directly with local files and applications. The result is less friction, more intelligence, and more time for the problem-solving that moves the business forward.
Explore Joule Work: https://sap.to/6051BHE77z
Chapters
00:00 – Business Context in One Place
00:12 – A New Entrance to Work
00:31 – Conversations, Spaces, and Develop
00:59 – Building with Joule Studio
01:23 – Web, Mobile, and Desktop Access
01:46 – Less Friction, More Intelligence
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6051BHE77V
#SAP #BusinessAI #Joule
Joule Work is the new UI for AI, providing a unified workspace for people to direct the business while enabling teams to do their best work by deploying agentic workflows at scale.
It connects insights, apps, and agents across every business function, enabling organizations to move faster and work smarter.
See what’s possible with Joule Work: https://sap.to/6051BHB2jv
#SAPConnect #JouleWork #BusinessAI
Celebrate 30 years of SAP Certification and see how trusted SAP skills validation has evolved for today’s digital careers.
Since 1996, SAP Certification has helped professionals prove they have the skills to deliver quality SAP implementations and keep pace with changing business needs. What began in SAP training centers in Germany has grown into a global certification program supporting learners, consultants, and organizations around the world.
This video looks back at the evolution of SAP Certification, from SAP R/3 to SAP S/4HANA and SAP Cloud ERP, and highlights how certification continues to support practical, career-ready expertise. With global access, digital badges, continuous validation, and modern assessments that are practical, AI-powered, and open book, SAP Certification helps professionals demonstrate skills that reflect real-world work.
Whether you’re building your SAP career, expanding your cloud ERP knowledge, or helping your organization stay ready for transformation, SAP Certification helps validate what you know, and prepare for what’s next.
Ready to validate your SAP skills and prepare for what’s next? Explore SAP Certification: https://sap.to/6054BHBqQn
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6059BHBqQb
#SAP #SAPCertification #DigitalSkills
SAP S/4HANA Cloud Public Edition 2608 introduces new Finance innovations to help organizations improve transparency, streamline asset transfers, and accelerate reconciliation.
In this release highlights video, an AI avatar representing Ahsan Syed walks through three selected Finance updates delivered with SAP S/4HANA Cloud Public Edition 2608. See how new capabilities for contract and lease management, asset accounting, and contract accounting can help finance teams improve efficiency, auditability, compliance, and period-end close activities.
You’ll see how cost settlement in contract and lease management supports a complete end-to-end settlement process for real estate customers. With integration to Planon, participating objects, proportional settlement calculations, and contract-level breakdowns, finance teams can standardize calculations across periods and gain clearer visibility into settlement results.
The video also introduces the new Post Asset Transfer app, which helps users post full or partial asset transfers for single assets. Transfers can be handled by percentage or amount, with support for asset transfers across company codes and regions, helping finance teams manage asset accounting processes more seamlessly.
Finally, Ahsan highlights the new Display of General Ledger Items in Contract Accounting app. With posting date filters, detailed line-item breakdowns, currency-based totals, drill-down options, follow-on actions, and customizable layouts, teams can analyze GL items more easily and support faster reconciliation and period-end closing.
Highlights include:
🏢 Cost settlement for contract and lease management — Support end-to-end settlement processes for real estate customers.
🔎 Clear settlement breakdowns — Improve transparency, auditability, and compliance at the rentable-object and contract level.
🔁 Post Asset Transfer app — Post full or partial asset transfers for single assets across company codes and regions.
📘 Display of General Ledger Items in Contract Accounting — Analyze GL items with a modern, intuitive user experience.
✅ Faster reconciliation and close — Use filters, drill-downs, follow-on actions, and flexible layouts to support period-end activities.
Chapters:
00:00 – Introduction to Finance highlights for release 2608
00:29 – Cost settlement in contract and lease management
01:15 – Six-step settlement process and posting details
02:03 – Asset transfers across company codes and regions
02:50 – Display of General Ledger Items in Contract Accounting
03:20 – Drill-downs, flexible layouts, and reconciliation
03:35 – Release recap and additional resources
• Read Ahsan’s blog on Finance release highlights in SAP S/4HANA Cloud Public Edition 2608:
https://sap.to/6057BHBqUN
• Explore SAP Community:
https://sap.to/6055CIrvT
• Learn more about SAP Cloud ERP:
https://sap.to/6056CIrvp
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6056BHBqq8
#SAP #SAPCloudERP #SAPS4HANACloud
Watch the SAP Connect 2026 Customer Experience keynote, Running Autonomous CX: How ambitious customer-facing teams drive growth, live from Las Vegas. SAP leaders, Ericsson, and digital transformation expert Tom Goodwin show how Autonomous CX unifies marketing, commerce, sales, and service into one connected system, helping customer-facing teams close the gap between what customers expect and what their systems can deliver.
What you’ll see:
➡️ Autonomous CX — how SAP is helping customer-facing teams drive growth with connected processes across marketing, commerce, sales, and service
➡️ AI grounded in business truth — why AI needs real-time context from orders, inventory, pricing, subscriptions, financials, service, and fulfillment to deliver reliable outcomes
➡️ Agents running the work — how SAP assistants and agents help teams move from manual coordination to connected execution across the customer journey
➡️ Trusted AI for customer-facing teams — how agents operate with identity, permissions, compliance guardrails, brand guidelines, and traceable audit trails
➡️ New SAP CX innovations — including content coordination, campaign configuration, B2B support in SAP Engagement Cloud, Commerce Cloud ERP edition, Order Management service for B2B, Quoting Assistant, and Incentive Compensation Assistant
➡️ Live Autonomous CX demo — a retail scenario showing how SAP agents turn supplier data into a campaign, campaign engagement into a quote, and a service issue into protected revenue
➡️ Customer proof point — Ericsson shares how it is transforming quoting with SAP by connecting commerce, pricing, quoting, ordering, fulfillment, and ERP data
➡️ People doing their most valuable work — why ambitious teams can focus more on judgment, creativity, relationships, and growth when AI handles the operational work
Customers featured: Ericsson
Speakers: Tom Goodwin, AI & Digital Transformation Expert, All We Have Is Now
Speakers: Balaji Balasubramanian, President and Chief Product Officer, Customer Experience, SAP; Mark Niemiec, CRO, SAP; Brian Kyser, Solution Advisor, SAP; Jessica Keehn, Chief Marketing Officer, Customer Experience, SAP; Kendra Schumann, Senior Solution Advisor Customer Experience, SAP; Robert Laurella, Director of Product Marketing, SAP; Aaron Thomas, Global Product Owner – Commerce, Ericsson; Tom Goodwin, AI & Digital Transformation Expert, All We Have Is Now
Explore SAP Customer Experience solutions:
https://sap.to/6054BG4K76
Chapters:
0:00 — Opening: Customer expectations and system limitations
1:45 — How AI is changing buyer behavior
3:45 — CX readiness for the agentic customer journey
5:45 — Introducing Autonomous CX
7:30 — Business truth, end-to-end autonomy, and trusted AI
11:45 — Tom Goodwin on customer outcomes and responsible AI
19:00 — New SAP CX innovations and assistant strategy
21:45 — Marketing and engagement innovations
24:30 — Commerce Cloud ERP edition and Order Management
26:30 — Sales and revenue assistants for quoting and compensation
29:15 — Live demo: Autonomous CX in action
39:45 — Ericsson proof point: Transforming lead to cash
43:30 — Demo: Quote Creation Agent for Ericsson
48:00 — Ericsson customer conversation
55:45 — Closing: Three questions for CX leaders
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6055BG0v3R
#SAPCX #AutonomousCX #BusinessAI
At SAP Connect, we announced new agents and assistants for CX, from content coordination and campaign configuration to quoting.
Plus: SAP Commerce Cloud, ERP edition is now generally available. ✅
Get the full CX announcement details: https://sap.to/6056BG40Nq
#SAPConnect #CX #AutonomousCX
See how Novartis is piloting SAP’s Joule Sourcing Assistant to help procurement teams work faster, improve consistency, and make better-informed sourcing decisions.
At SAP Connect 2026, Christoph from Novartis shares how procurement teams in highly regulated industries can use AI agents to reduce manual effort while maintaining control, traceability, and auditability. With hundreds of categories and a large supplier base, procurement teams need to create RFPs, analyze bids, and prepare for negotiations quickly and confidently.
Novartis is co-developing and piloting SAP’s Joule Sourcing Assistant on SAP Business AI Platform, with a focus on bid analysis and negotiation support. The vision is for autonomous sourcing agents to handle the analytical heavy lifting, from comparing offers to identifying negotiation levers, while sourcing professionals stay focused on strategy, supplier relationships, and final decisions.
The discussion also highlights the outcomes Novartis is working toward, including faster cycle times, stronger analytical foundations, improved compliance, and a better experience for procurement teams. Christoph closes with practical advice for organizations starting with autonomous agents: get your data in order, begin with a recoverable process, involve the people doing the work, and plan for change management from the start.
Watch the full keynote. 👉 https://sap.to/6058BG4VS8
Watch all SAP Connect replays on demand. 👉https://sap.to/6059BG4VSD
Chapters:
00:00 – Procurement challenges in a regulated industry
00:18 – Manual work across RFPs, bids, and negotiations
00:51 – Why context, controls, and traceability matter
01:13 – Piloting SAP’s Joule Sourcing Assistant
01:24 – Bid analysis and negotiation support
01:36 – Agents handling the analytical heavy lifting
01:57 – Expected cycle time and productivity improvements
02:18 – Measuring sourcing success
02:41 – Advice for starting with autonomous agents
03:01 – Getting data ready first
03:15 – Starting with recoverable processes
03:24 – Involving users and managing change
Explore SAP Business AI:
https://sap.to/6050BG4VSE us on social:
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6055BG0v3R
#BusinessAI #Joule #SAPConnect2026