The Gap That No LLM Can Close

Generative AI helps people to write, research, program, or evaluate content faster. A huge benefit, but one that also comes with a serious problem: according to a McKinsey study, while 80% of AI users report increased personal productivity, only six percent of companies say that AI significantly increased their operating profit.

Turn structured data into accurate, explainable predictions that your team and AI agents can act on
  • How can this gap be closed? The answer lies in helping companies detect risks, defaults, losses, and liquidity pressures sooner—and manage them more effectively.

For Germany and Europe, it is not an abstract challenge, but the key to future prosperity. Our economic strength lies in industry: in mechanical engineering, in the automotive supply chain, in complex manufacturing and logistics processes. According to German Economic Institute estimates, AI can generate around €440 billion of additional gross value in Germany by 2034.

Good, but not in every case

To get the economy moving again, we need a different kind of AI. Because it is not enough to process and generate language; AI must also be able to deal with data that companies work with the most. And this is where common large language models (LLMs) reach their limits. Structured data—for example, numbers in tables—help companies understand what is happening right now and what may come next.

This requires AI models that understand the relationships among rows, columns, entities, and numbers. This is exactly what current research results show: several independent benchmarks from the year 2026 prove that even high-performance LLMs perform significantly weaker in table reasoning tasks—for example, in the ability to draw conclusions from tables and to recognize relationships—than in language tasks.

When data anticipates what’s next

Tables follow their own logic. Values do not stand next to each other in isolation, but in relationships between columns, rows, timeframes, and business transactions. Accordingly, tabular AI is designed to recognize patterns across columns as well as in the associated tables that make up a company system. The real added value lies in this networked context. Looking at a customer ID in isolation is one thing. Seeing which orders this customer places and predicting warehouse requirements from these data is a completely different thing.

A practical example: a manufacturer wants to identify early which customers are most likely to pay late. For this, a single piece of information is not enough. Among other things, relevant factors include payment history, order history, delivery data, and external industry information. Only the interaction of these data makes reliable predictions possible. That’s precisely what tabular AI models are built for.

What this means for AI investments

Classic machine learning methods are still used in many companies today for predictions based on structured data. They often deliver good results, but typically have to be developed, trained, and operated separately for each individual application: one model for demand forecasting, another for payment default risks or for prioritizing sales contacts, each with data preparation, training, monitoring, and ongoing maintenance.

Tabular foundation models change this equation. They do not have to be redeveloped for every business question but are universally applicable. This creates an immense scaling effect. In the future, instead of hundreds of specialized models, a single one—such as SAP-RPT-1.6, which we have just made available to customers—will suffice. With this, companies can build on historic examples and existing patterns from their business data in order to identify new risks and opportunities at an early stage.

For companies, this means a concrete shift: AI predictions will no longer have to be developed as complex individual projects in the future. In other words, the path from a specific question to the universal use of a model for any questions becomes shorter and cheaper.

In addition, since tabular foundation models are not pre-trained on individual use cases, but on large amounts of data, they can also recognize patterns across different use cases that specialized individual models, especially in limited data layers, often overlook. Therefore, in addition to the scaling effect, there is also a gain in knowledge, which previously did not exist in the analytical processing of tabular data.

New category for enterprise AI

At SAP, we are working on the next level of enterprise AI. With the acquisition of Prior Labs in July, we are further accelerating this path: combining Prior Labs’ basic research with the corporate reality of our customers, and the experience of SAP in the application of AI in business-critical business processes.

With TabPFN-3, Prior Labs has developed one of the most powerful open-source models for tabular predictions. Together with the tabular foundation models of the SAP-RPT family and SAP Knowledge Graph, this creates an infrastructure that securely generates structured predictions directly from the company-specific data with the individual business context.

In general, now we are seeing a trend toward various types of foundation models. In addition to tabular foundation models, models that have been trained on the basis of time series—for example, a large number of measurements—are being created. You can evaluate the measurements, recognize patterns, and thus also predict numerical values over time.

Conclusion

The first wave of generative AI is making employees more productive. The next one can make companies more forward-looking. The decisive factor here is not whether companies use LLMs or tabular foundation models. It is crucial to combine the two where they provide the greatest benefit: LLMs for interaction with language and knowledge, tabular models for forecasts based on structured business data.

Done right, AI becomes more than a productivity tool. It becomes a driver of better business decisions—and a foundation for a stronger economy.

To learn more, read this recent interview with SAP CTO Philipp Herzig (in German).

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PwC: AI Built for Industry Context | SAP Connect 2026

See how PwC and SAP are exploring Industry AI to help professional services teams make better connected decisions, reduce manual work, and deliver stronger client outcomes.

At SAP Connect 2026, Jill from PwC explains why industry-specific context is essential for enterprise AI. Every industry has its own language, risk profile, workflows, and definition of what “done right” looks like. For AI to be trusted in complex business environments, it needs to understand not only the task, but the context, consequences, and next steps within that specific process.

The conversation explores why generic AI can execute tasks, but Industry AI can understand why those tasks exist and what they connect to. In professional services, where clients trust firms with sensitive decisions, AI must operate on connected systems, accurate context, and built-in governance.

PwC also discusses how SAP’s Billing Assistant can help professional services teams catch billing issues earlier in the process, before they affect client relationships. The discussion closes with how PwC and SAP are exploring Industry AI to support autonomous project delivery, helping teams spend less time on engagement administration and more time delivering expertise, judgment, and better client outcomes.

Watch the full keynote. 👉 https://sap.to/6052BG4VFu
Watch all SAP Connect replays on demand. 👉https://sap.to/6053BG4VFR

Chapters:
00:00 – Why industry context matters for AI
00:17 – Moving from generic AI to Industry AI
00:31 – Different industries need different AI logic
00:47 – Building trust with industry-specific context
01:04 – Why Industry AI understands connected processes
01:12 – AI in professional services
01:37 – Trust, governance, and connected systems
02:02 – SAP Billing Assistant for professional services
02:22 – Catching billing issues earlier
02:35 – Exploring autonomous project delivery
02:45 – Less administration, better client outcomes

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As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6055BG0v3R

#SAPBusinessAI #IndustryAI #SAPConnect2026

What Is the Autonomous Enterprise? A Look at SAP’s Flywheel Architecture

SAP has spent the last few years reorganizing its portfolio around an idea it calls the Autonomous Enterprise, where AI agents work inside core business processes and act on live operational data instead of waiting for someone to pull a report.

How SCT Software Accelerates Sales with SAP Store Private Offers | SAP Partner

See how SCT Software uses SAP Store Private Offers to simplify procurement, shorten the sales process, and expand its reach to customers globally.

Supply Chain Technologies (SCT Software) develops solutions that extend SAP supply chain capabilities using SAP technology, including SAP Business Technology Platform (SAP BTP). As cloud offerings create new opportunities with shorter time to value and different transaction models, SCT Software saw a need for a procurement experience designed to support these types of solutions.

With SAP Store Private Offers, SCT Software can manage transactions through SAP Store, where customers can accept an offer that falls under their SAP contract. SAP then invoices the customer directly and manages the partner payout on the back end. For SCT Software, this approach has dramatically reduced the time from initial customer contact through final execution — including the time between quote and closed deal and the vendor onboarding that accompanies the process. That means the team can move more quickly from completing the transaction to kicking off the customer project.

SCT Software also sees SAP Store Private Offers as an opportunity for partners to extend their reach. By enabling transactions through SAP Store, partners can engage customers globally with limited involvement from direct sales while significantly shortening the overall sales process.

Learn more about SAP Store Private Offers: https://sap.to/6058BGvjPq

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As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6058BGvjP0

#SAP #SAPStore #SAPPartner

How DataXStream Accelerates Sales and Customer Engagement with SAP Store | SAP Partner

See how DataXStream uses SAP Store to connect with SAP customers, increase visibility for its order management solution, and help accelerate sales opportunities.

As an SAP endorsed partner, DataXStream offers OMS+, an order management solution built on SAP Business Technology Platform (SAP BTP) that helps SAP customers simplify complex order management processes. Because the solution is native to the SAP environment, customers can access customer information, inventory, and pricing in real time without maintaining a separate database or replicating products and promotions.

For DataXStream, SAP Store provides a trusted destination where SAP customers can discover solutions for specific business needs. That visibility helps prospective customers find and evaluate DataXStream when looking for order management capabilities — and, according to DataXStream, has helped accelerate its sales process across opportunities ranging from six to seven figures. The company is also embedding AI into the environments where customer service employees already work, helping bring intelligent capabilities closer to their day-to-day processes.

DataXStream’s advice for other partners? Focus on customer outcomes. Rather than simply listing product features on SAP Store, communicate the benefits customers are already realizing so they can quickly understand how your solution can address their needs.

Explore DataXStream solutions on SAP Store: https://sap.to/6052BGvjTr

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SAP Brings SAP SuccessFactors and Joule to NTT DATA’s Global People and Culture Transformation

WALLDORF — SAP SE (NYSE: SAP) today announced that NTT DATA has selected SAP SuccessFactors solutions and SAP Business Data Cloud, integrated with Joule, SAP’s AI orchestrator, to power the next phase of its global People and Culture transformation.

Turn HR into a strategic growth engine with AI 

NTT DATA is a $30+ billion global leader in AI, digital business and technology services, serving 75% of the Fortune Global 100.

The SAP solutions will help NTT DATA replace multiple legacy HR systems with one unified platform for people data and processes, strengthening decision-making, employee experience and workforce planning. SAP SuccessFactors solutions will serve as the system of record for people and talent data, working alongside NTT DATA’s existing employee service platform and specialist workforce planning tools. SAP Business Data Cloud will connect this data with insights across other business functions.

“The initiative reflects NTT DATA’s view of talent as a strategic differentiator and AI as a capability that should be embedded across enterprise organizations,” said Stijn Nauwelaerts, Chief People Officer, NTT DATA, Inc. “Ultimately, this is about creating an environment where our people feel empowered to do their best work, wherever they are in the world.”

The deployment builds on a strategic partnership between SAP and NTT DATA spanning more than 36 years, during which NTT DATA has collaborated as an SAP platinum partner, global service partner and global reseller for SAP. In 2025, NTT DATA adopted SAP Cloud ERP Private solutions to modernize its core systems.

SAP SuccessFactors solutions will now be deployed internally at NTT DATA over a 12-month period, with the company applying its own SAP expertise to design and roll out the platform. This will create a single, authoritative source of HR data and processes, laying the foundation for faster, more consistent HR services across the organization. Leading its own implementation will also strengthen NTT DATA’s ability to guide clients through AI-driven HR transformation, with firsthand experience of the solutions it delivers.

“NTT DATA is demonstrating how AI and cloud technology can redefine the employee experience,” said Thomas Saueressig, Chief Customer Officer and Member of the Executive Board of SAP SE. “With a unified, intelligent HR platform, the company will unlock new levels of productivity and scale a people strategy that supports a connected workforce worldwide.”

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Media Contacts:
Lawrie Benfield, lawrie.benfield@sap.com, +44 7776 515259, GMT
Sonya Domanski, sonya.domanski@sap.com, +44 734 546 5928, GMT
SAP Press Room; press@sap.com

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP’s 2024 Annual Report on Form 20-F.
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SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices.

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Less time searching and more time working 💎 Joule Work uses AI grounded in your business context

We spend too much time searching for information and not enough time acting on it. 💎

The new Joule Work is designed to change that.

With AI-powered conversations grounded in your business context, Joule understands your intent, asks relevant follow-up questions, and helps you get to the right answer faster.

Salt River Project’s 5 Benefits of WalkMe for SAP Business Suite

Salt River Project (SRP) is a community-based, non-for-profit public power utility in Arizona. As the largest electricity provider in the Phoenix metropolitan area, it serves roughly 1.2 million electric customers, covering 2,800 square miles of electric service territory, and manages a 13,000 square-mile watershed that supports central Arizona’s water supply.

“We operate primarily to serve the needs of our customers and communities, so reliability is critical to SRP,” Drake Winfrey, ERP solution architect at Salt River Project, said. “We must ensure that anything we implement within our technology ecosystem doesn’t impact that reliability in any way—and, ultimately, enables our team members to deliver the best possible service.”

WalkMe’s superpower to work seamlessly on top of SAP and non-SAP systems helps ensure technology enables reliability without disruption. SRP’s first encounter with WalkMe was part of its SAP SuccessFactors implementation. At the time, Winfrey was the IT administrator for SAP Concur solutions at SRP and, based on the success of the SAP SuccessFactors implementation, saw an opportunity to add WalkMe in its travel and expense processes.

“Our employees only travel maybe once or twice a year, so no matter how user-friendly the system may be, there’s always going to be some pain points and friction,” Winfrey said. And, for those who travel frequently, the SRP team knew they could benefit from in-app guidance to ensure processes were completed quickly and accurately.

It was a perfect use case for WalkMe’s digital adoption solutions. At SAP Sapphire Orlando, Winfrey shared five wins that Salt River Project experienced by applying WalkMe to its processes.

1 Greater process efficiency

At SRP, there are several standard expense reports that employees can submit in Concur Expense, such as personal mileage, safety gear, and telework.

Accelerate SAP adoption and AI transformation using learning, guidance, and AI assistance in the flow of work

To improve process efficiency, Winfrey built WalkMe “Smart Walk-Thrus”—step-by-step solutions that guide users through a series of actions to help complete a task—that direct SRP employees through the report completion and submission process. “With WalkMe, we automate some of the fields and fill in critical information for the user, taking away some of those hidden dependencies,” he said.

This proactive, in-flow guidance not only creates a simplified user experience for SRP employees when submitting expenses, but it has domino effects on IT support overhead. Since employees get the in-app guidance they need as they’re completing key steps, they submit reports accurately the first time, reducing support tickets or time spent correcting inaccurate submissions. “We’ve eliminated a lot of the support tickets and hand-holding we saw previously,” Winfrey said.

2 Risk mitigation and improved compliance

Winfrey applied WalkMe solutions in SRP’s payroll system to help with policy reinforcement. By adding in-app reminders, especially during important times of the year like holidays, SRP ensures employees are following procedures, boosting data and process accuracy.

When users log in to the system, they see in-app pop-up messages to remind them about key dates, such as time card due dates and approval timelines, and can opt to take action immediately or receive a reminder. If the user opts to act, they’re automatically redirected to the company’s time and attendance system via another WalkMe solution. “WalkMe solutions are very simple to build and deploy—and very effective compared to e-mails or chasing down people at the end of the pay period,” Winfrey said. He knows this for a fact because he can use WalkMe analytics to see how many users have viewed the in-app reminder and how many have clicked through to the time card. “It’s all reportable,” he said. “There are a lot of metrics behind the scenes that you can use to understand trends and find ways to improve the experience.”

3 Faster cycle times

Making changes to enterprise-wide systems can take time, as organizations are often constrained to the development cycles set by the IT department. “At SRP, we have monthly releases, so unless it’s a critical update or fix, getting a change is usually going to take a few weeks,” Winfrey said. “But with WalkMe, I can build and deploy content in 15 to 30 minutes.”

This agility is especially powerful for real-time communication and keeping the employee experience seamless. For example, Winfrey explained how SRP can instantly support users during routine system updates or maintenance windows. When a specific tile requires temporary maintenance, Winfrey’s team can immediately place a real-time message directly over the feature. This keeps employees informed and guides them to alternative workflows, ensuring business continuity and a smooth user experience while IT completes its work behind the scenes.

4 Boosted cost efficiency

Empowering employees with self-service support “frees up their time for more value-added activities. By achieving this impact, my team can deliver enterprise-wide value without increasing headcount,” Winfrey said.

“We use WalkMe and the analytics it provides to look at different pages and see where the friction is and what processes are causing issues,” he explained. “Then we look at the support tickets and say ‘Okay, these are the same questions we get on this screen every time, so we’ll build a self-support solution.’” A user can then see those top support questions in the flow of work and get guided assistance. As a result, they’re able to complete the task themselves. No help ticket required.

5 Enhanced digital user experience

Optimizing the digital employee experience means empowering employees with the digital tools and support needed to perform at their best. SRP uses WalkMe to anticipate user needs and ensure seamless change during major UI transitions. Using highly visual, contextual callouts like targeted Launchers that connect users to resources, eye-catching ShoutOuts for feature adoption, and Banner Reminders for critical updates, the team delivers personalized support that provides a unified, consistent user experience across multiple enterprise applications. “There’s just a lot of flexibility and, honestly, a lot of creativity” about the solutions they can deploy, Winfrey said.

What’s more, WalkMe solutions exist on top of current system landscapes. “As we continue to see everything moving to the cloud, it’s all about clean core,” he added. “I think we’re going to be limited on what we can customize going forward.”

What’s next for WalkMe at SRP

Salt River Project is building on its success with WalkMe solutions and establishing a center of excellence to better balance central governance and cross-departmental collaboration. “In order to scale it, we really have to start building department-level WalkMe experts who know how to develop impactful content,” Winfrey said.

It’s clear: with WalkMe, Salt River Project can improve process efficiency, strengthen compliance, accelerate change, reduce support burden, and create a better digital experience for employees. As SRP expands its internal WalkMe expertise, it is positioning itself to scale those gains across the business while maintaining the high operational standards the organization is known for.


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