Fast-Growth Companies Have the Biggest AI Opportunity, Few Are Capturing It

Artificial intelligence has become one of the fastest-adopted technologies in business history. As a result, AI has become ubiquitous. AI value, however, hasn’t.

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SAP’s latest global research with Oxford Economics reveals that organizations are already using AI across approximately 25% of business tasks, yet despite this momentum, only nine percent of organizations have fundamentally adapted their business around AI.

That gap matters. It suggests that while AI adoption is accelerating, most companies are not embedding it into how the business actually operates.

This is precisely the challenge the Autonomous Enterprise is designed to solve: moving AI beyond individual productivity gains to orchestrating end-to-end business processes and delivering value across the enterprise.

“Conversations with clients have fundamentally shifted. Customers are no longer asking about how to deploy AI, they’re demanding ways to harness it rapidly and to scale it to unlock maximum business value while minimizing risk,” explained DK Sinha, CEO of Accenture Edge. “Programs like ADVANCE are built exactly for that: combining standardized delivery, unrivaled industry expertise, and AI-enabled accelerators to help organizations capture the full potential of their transformation. The result is greater speed, predictability, and confidence as they build their digital core and reinvent with AI.”

SAP often describes the Autonomous Enterprise as AI built on data, processes, and governance.  That sequence is important. Research consistently shows that poor data quality remains one of the biggest obstacles to enterprise AI, and mission-critical business processes cannot be “almost right.” AI needs the same controls, auditability, and compliance that organizations already expect from their ERP systems.

Why do so many AI initiatives stall?

The Oxford Economics findings point to an important conclusion: the biggest obstacle is no longer AI technology, it is business readiness.

Many organizations have added AI to individual applications. Far fewer have transformed their businesses to connect AI to the information, processes, and governance needed to create enterprise-wide value and move from piecemeal to enterprise-wide AI:

That distinction explains why so many pilots struggle to scale.

“AI can only support intelligent business decisions when it is grounded in how the business operates, including who the customer is, which contract applies, what inventory is available, which approval policies are in place, and which regulatory requirements must be met,” said Javier Navarro, SAP global head at SEIDOR. “As a trusted SAP partner, our role is to help clients connect AI to the data, processes, and governance that enable real business value.”

Most AI knows natural language. Enterprise AI must know the language of your business. This is the difference between using AI and running an AI-powered business, one where humans and AI work together across the enterprise, with AI grounded in trusted business data, governed processes, and enterprise-grade controls to deliver accurate, secure, and compliant outcomes for better and faster decision-making.

Medium-sized fast-growth companies have the greatest opportunity

Fast-growth companies are in a unique position: they have the agility to move faster than large enterprises, yet they still have the scale to generate meaningful value from AI. These businesses have unique competitive advantages, including fewer systems to integrate, shorter decision-making chains, less technical debt, and typically more willingness to adopt modern, cloud-native platforms. Autonomous enterprise capabilities represent a unique opportunity for these businesses to punch above their size.

This means they can deploy autonomous capabilities in weeks, not years, and see ROI far more quickly, turning agility into a genuine growth advantage against slower competitors.

 SAP’s Autonomous Enterprise strategy is designed precisely for this reality. It provides AI agents with a structured understanding of business entities, relationships, and processes—giving them the context needed to support real business execution.

Realizing that value, however, also requires rethinking how business transformation itself is delivered to fast-growth companies that are focused on fast outcomes.

The most challenging part is not implementing AI technology, but redesigning the operating model to eliminate dependency on consultants and put more power in the hands of the customer. Traditionally, transformation was designed around consultant-driven delivery, resulting in high costs, long timelines, and knowledge dependence. We challenged this model based on three principles: customer enablement-first, customer ownership, and AI-driven continuous learning.

“AI allows us to build knowledge directly into the organization through each stage of the transformation journey,” said Jiro Furuya, CEO, Freedom Consulting. “At the customer level, AI provides real-time guidance and support for day-to-day operations; at the consultant level, tools such as SAP Joule for Consultants enhance problem-solving and accelerate deliver; and underneath, a centralized data foundation continuously learns from every project, ensuring that knowledge compounds over time. This model and SAP GROW Fast methodology allow us to deliver go-lives in six-week waves, significantly accelerating time-to-value while ensuring that capability stays within the customer organization.”

The power of ecosystem

Clearly, no company becomes an Autonomous Enterprise alone. Technology alone doesn’t create an Autonomous Enterprise—business transformation does. And while SAP provides the trusted platform, our rich ecosystem of partners translates the capabilities into measurable business outcomes.

Partners bring the industry expertise, business process knowledge, and change management capabilities to help customers identify the highest-value use cases, integrate SAP with the broader IT landscape, develop industry-specific AI agents, and accelerate adoption—turning the promise of AI into enterprise-wide value much faster than companies could achieve on their own.

As a result, SAP has launched a €100 million partner fund to accelerate customer adoption of AI assistants and agents, recognizing that innovation at scale requires a vibrant ecosystem. For fast-growing companies, this dramatically lowers the barrier to adoption.

The first chapter of AI was about helping people work faster. The next chapter is about helping businesses think, decide, and operate more intelligently. That is the promise of the Autonomous Enterprise.

Becoming an Autonomous Enterprise is not just about AI itself, but about bringing together SAP, partners, and transformation expertise to accelerate outcomes. For fast-growth companies, this is an opportunity to compete differently, scale more intelligently, and define the next generation of market leaders.


Santina Franchi is president of the SAP Corporate Segment.

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SAP Certification: 30 Years of Validating Skills for What’s Next

Celebrate 30 years of SAP Certification and see how trusted SAP skills validation has evolved for today’s digital careers.

Since 1996, SAP Certification has helped professionals prove they have the skills to deliver quality SAP implementations and keep pace with changing business needs. What began in SAP training centers in Germany has grown into a global certification program supporting learners, consultants, and organizations around the world.

This video looks back at the evolution of SAP Certification, from SAP R/3 to SAP S/4HANA and SAP Cloud ERP, and highlights how certification continues to support practical, career-ready expertise. With global access, digital badges, continuous validation, and modern assessments that are practical, AI-powered, and open book, SAP Certification helps professionals demonstrate skills that reflect real-world work.

Whether you’re building your SAP career, expanding your cloud ERP knowledge, or helping your organization stay ready for transformation, SAP Certification helps validate what you know, and prepare for what’s next.

Ready to validate your SAP skills and prepare for what’s next? Explore SAP Certification: https://sap.to/6054BHBqQn

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Keynote: SAP SuccessFactors: A New Era for HR with Autonomous HCM | Success Connect at SAP Connect

Watch the full Success Connect 2026 keynote, live from Las Vegas. SAP leaders and customers reveal how Autonomous HCM is helping HR move from AI promise to measurable business outcomes, with live demos, customer perspectives, and new innovations across SAP SuccessFactors.

What you’ll see:
➡️ Autonomous HCM — the future of human capital management, where AI automates end-to-end processes, supports context-aware decisions, and helps optimize the workforce at scale
➡️ Joule for HR — AI-powered experiences that help resolve payroll issues, analyze skills gaps, update job architecture, and personalize learning journeys
➡️ SAP SuccessFactors innovations — new assistants and agents designed to automate operational work, redesign how work gets done, and reinvent workforce development
➡️ Workforce intelligence — how SAP’s intent to acquire TechWolf can strengthen skills intelligence with real-time insight into what people can do and what the business needs next
➡️ Customer proof points — IBM and SAP leaders discuss AI-first HR transformation, skills readiness, clean core, governance, and the future of work

Customers featured: IBM and SAP

Speakers: Lara Albert, Chief Marketing Officer, SAP SuccessFactors; Siva Sundaresan, GM and Chief Product Officer, SAP SuccessFactors; Rebecca Carr, President, HCM Products and CEO, SmartRecruiters, SAP; Nadja Ericsson, Customer Advisor, SAP Sweden; Gina Vargiu-Breuer, Chief People Officer and Labor Director, SAP SE; Jon Lester, VP HR Technology, IBM

Chapters:
0:00 — Opening: A new era for HR
1:35 — Business change becomes a workforce challenge
4:47 — SAP research on AI, work redesign, and HR capacity
7:41 — Automate, redesign, reinvent: Three priorities for HR
9:18 — Autonomous Enterprise and the role of business context
11:03 — SAP announces intent to acquire TechWolf
13:05 — What Autonomous HCM means for HR
15:07 — Live demo: Automating payroll issue resolution with Joule
18:37 — Live demo: Redesigning skills and job architecture
22:51 — Live demo: Reinventing learning and development
28:39 — Connecting HR outcomes across SAP SuccessFactors
33:06 — Vision demo: Workforce strategy to execution
39:23 — Why TechWolf matters to SAP SuccessFactors
42:38 — SAP SuccessFactors customer strategy for Autonomous HCM
45:16 — Customer panel with IBM and SAP
58:38 — Closing: Building the future of HR

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How to Choose SAP Training: 7 Things to Look For

A free learning journey, a two-hour tutorial, a four-hour live class, and a 700-page book can all claim to teach you SAP.

How Al Hatab Foods Scales Production with SAP Business AI Platform

See how Al Hatab Foods uses SAP Business AI Platform to improve production, increase capacity utilization, and reduce waste.

Al Hatab Foods, a leading food company in Saudi Arabia, has grown from a bakery business into fresh meal production, with a goal of producing 1 million fresh meals per month while maintaining consistent taste, quality, and customer experience.

To support this new line of business, Al Hatab Foods needed better visibility into shop floor operations, faster decision-making, and a flexible technology foundation to connect data across SAP and non-SAP systems. Working with Körber Stellium, the company used SAP Business AI Platform, SAP HANA Cloud, and SAP Integration Suite to collect data from IoT devices, support digital manufacturing, and enable the customization needed for its greenfield factory.

The results: 85% capacity utilization, 35% waste reduction, and 25% production improvement. Hear how Al Hatab Foods is using SAP technology to improve operations, scale production, and build a more connected manufacturing environment.

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SAP and NVIDIA OpenShell: Working Toward Governance and Security for Auditable AI Agents in Enterprise Systems

Together with NVIDIA, SAP is helping shape and strengthen the execution layer for enterprise agentic AI.

The new AI-first experience for building agents, apps, and workflows

Today, alongside the announcement of NVIDIA Open Agent Safety Platform and the broad availability of NVIDIA OpenShell, we’re deepening our collaboration with NVIDIA to help make enterprise AI agents safer, more governable, and easier to audit by design.

As announced this year at SAP Sapphire, SAP and NVIDIA have a deep technical collaboration, with plans to bring SAP Business AI Platform together with OpenShell, an open-source secure runtime for autonomous AI agents. This is more than a planned integration, it reflects a shared effort to help define what “enterprise-grade” means for autonomous AI systems.

As part of our ongoing co-development activities, SAP engineers are contributing directly to the OpenShell codebase and embedding OpenShell within SAP Business AI Platform. Joule Studio, an AI-first development environment, provides a complete execution and governance stack for enterprise AI agents, while OpenShell supports deploying agents with a focus on safety and security.

SAP and NVIDIA are also working to:

  • Help harden the OpenShell runtime for enterprise-scale deployment, including in regulated industries with strict security and compliance requirements
  • Connect OpenShell’s runtime isolation with the business governance layer of Joule Studio runtime, linking technical execution boundaries to enterprise authorization models, IAM frameworks, and audit trails
  • Work toward FedRAMP, FIPS, and regulated-industry enablement on a committed road map
  • Advance open research and AI safety through the Open Secure AI Alliance, of which SAP and NVIDIA are both founding members alongside other industry leaders

Joule Studio runtime: Governance above the execution layer

Joule Studio runtime helps determine whether an action should execute at all—applying business authorization, role-based policy, and process context before a request in action reaches the runtime. OpenShell provides an open-source runtime boundary designed to help build and deploy autonomous, self-evolving agents more safely. It governs how the agent executes, what it can see and do, and where inference goes. Together, the two aim to give enterprise customers execution containment and business accountability in a single integrated stack.

SAP engineering contributions to NVIDIA OpenShell

SAP engineers are contributing to four areas of the OpenShell project. On platform architecture, SAP has helped drive decomposition of the runtime into independently deployable components, separating the supervisor and agent execution layers so they can scale independently. For Kubernetes-native operations, contributions include operator support, image pull secret management for private container registries, custom volume claim templates, and foreground deletion of sandbox resources. SAP has also worked to minimize the gateway image footprint and extend compute driver support for heterogeneous enterprise infrastructure. Contributions to supervisor health monitoring and structured log-level configuration bring the runtime to enterprise observability standards.

Joule Studio runtime is available free for SAP customers and partners through October 2026—start building today


Andre Lamego is senior vice president and chief product officer for SAP Business AI Platform Fabric at SAP.

SAP Connect: Discover how to maximize SAP solutions across every line of business

From Cloud to Court: Wilson Runs Smarter and Faster with SAP

When Alex de Minaur steps onto the court in Flushing Meadows-Corona Park this month, with his Wilson Ultra v5 tennis racket, it represents much more than years of athletic preparation and training. From its origins at the Wilson Innovation Center in Chicago to the court at the US Open, the racket is the outcome of a concise and connected journey.

SAP empowers athletes, performers, teams, leagues, and venues worldwide

The hand-crafted stringing on the face of the racket, the customized design, the packaging and distribution, and the systems that enable each touchpoint are all part of a global supply chain that ensures the racket gets from the warehouse into the gear bag of the world No. 5 exactly when he needs it.

That journey—from raw materials and global suppliers through manufacturing, warehousing, customs, and last-mile delivery—is a supply chain story. And SAP helps power it.

The carefully curated racket, along with Wilson’s shoes, shirt, cap, and shorts de Minaur chooses to wear as he competes at the highest level, are just a few of the thousands of products Wilson manufactures and delivers to athletes and customers around the world.

Behind each product is an interconnected global operation spanning manufacturing, warehousing, retail, e-commerce, and B2B channels and a digital foundation that helps Wilson keep it all moving seamlessly.

Powering a global sporting goods business

Wilson is a global leader in sports equipment and apparel, with a legacy of more than a century of innovation across tennis, basketball, baseball, golf, and other sports. From developing high-performance equipment for the world’s best athletes to creating products for players at every level, Wilson combines deep sporting expertise, innovation, and craftsmanship to help athletes perform at their best.

For almost two decades, Wilson has trusted SAP to run its global operations, connecting hundreds of employees across finance, sales, logistics, warehousing, and other critical retail functions.

Wilson’s SAP landscape spans core enterprise resource planning (ERP), supply chain management, data and analytics, procurement, travel, global trade, integration and enterprise architecture. Its current environment includes SAP ERP Central Component (SAP ECC), SAP Analytics Cloud, SAP Datasphere, SAP Business Data Cloud, and SAP Business Technology Platform, as well as SAP Ariba, SAP Concur, and SAP LeanIX solutions, among others.

And Wilson’s SAP digital transformation is continuing. The company is preparing for a major SAP S/4HANA transformation beginning in 2027, which will unlock new capabilities across areas such as extended warehouse management (EWM), transportation, quality, and omnichannel operations. As part of its SAP S/4HANA journey, Wilson uses Joule to assist with code conversion marking the beginning of introducing AI-powered capabilities into its business operations

One connected foundation for a connected customer experience

Beyond professional athletes such as de Minaur that choose to utilize Wilson to perform on and off the court, Wilson’s global customers interact with the company in many ways—through retail stores, e-commerce, and B2B channels. Behind those experiences is a complex network of products, inventory, orders, warehouses, and business processes that need to work together.

Built for the pace of sport

The world of professional sports moves quickly. A tennis match can turn in a matter of seconds. Consumer goods organizations like Wilson run an equally dynamic and demanding global operation: designing, manufacturing, moving, and selling products to customers and athletes around the world.

A major event, such as a Grand Slam or a Wilson ambassador winning a tournament, can bring heightened demand for the products athletes use and fans want to buy. This requires Wilson to coordinate inventory, production, warehouses, retailers, and e-commerce across markets and respond quickly as demand changes. SAP solutions such as SAP Extended Warehouse Management, SAP Global Trade Services, SAP Concur and SAP Ariba provide Wilson with the digital foundation to run smarter, operate faster, and respond to the ever-changing demands running a global retail business

This September in New York fans will see Alex de Minaur compete with his trusted Wilson racket and adorn his new customized Wilson kit. What they won’t see is the integrated ecosystem and the multifaceted journey behind every single racket, every pair of shoes, every piece of apparel—and the SAP technology powering it.

Tennis is a game of preparation. When I walk onto the court, every detail matters—from how the racket feels in my hand to the kit I’m wearing. Knowing that Wilson and the technology behind their business makes sure everything is ready exactly when I need it, that’s the kind of confidence that lets me focus on competing at my best.

Alex de Minaur

Whether it’s a game of tennis or the demands of a global business, success depends on having everything working in harmony. With SAP, Wilson can perform at its best.

And on the court, Alex de Minaur knows he can trust that everything is in place when the moment matters most.

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AI in SAP S/4HANA Finance: 3 Practical Use Cases for Measurable Business Value

Artificial intelligence has become one of the most frequently discussed topics in enterprise finance.

How McCarthy Builds a Future-Ready Workforce with SAP SuccessFactors

See how McCarthy Building Companies uses SAP SuccessFactors HCM to build an employee data foundation for growth, retention, and faster workforce decisions.

McCarthy Building Companies is a 100% employee-owned construction leader with 160 years of history and 8,000 employees across the United States. As the company continues growing, it needs to manage the complexity of a mobile workforce, 300 different unions, and employees moving from project to project across changing job sites.

With SAP SuccessFactors HCM, McCarthy has created a core source of truth for employee data. By going live with Employee Central, Onboarding, and Learning at the same time, the company built a foundation that helps leaders better understand employees, support growth, and make more informed workforce decisions.

That visibility matters in an industry where people are the product. McCarthy now has a more holistic view of its workforce, helping managers make better, faster decisions and support employee retention. While industry turnover is typically around 17% to 18%, McCarthy’s turnover is closer to 10%, a difference the company attributes to managers having better information about employees. For McCarthy, this is about more than improving HR today. It’s about building a platform for the future.

Learn how McCarthy Building Companies is building a future-ready workforce on an employee data foundation: https://sap.to/6057B1IvT7

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Digital Transformation Is Complex, But We Often Make It Harder Than It Needs to Be

Large transformation programs are complex by nature. But after years of working with difficult transformation programs, we have found that organizations often make that complexity much harder to manage than it needs to be.

Complexity is not always the problem. Unmanaged, and often self-created, complexity is.

A practitioner’s perspective

Some years ago, after helping turn around a large global SAP Customer Experience program, I was contacted by several customers asking a surprisingly simple question: what did you do differently?

My answer was a set of practical keys to success, which I refined through discussions and workshops with customers over the years. The pattern was remarkably consistent. Weak governance and pragmatic change management were recurring problems. But an even more fundamental issue appeared again and again: many organizations had invested in a solution without a sufficiently clear and shared understanding of what they wanted to achieve with it.

Once that first question is unclear, everything downstream becomes harder.

Start with the outcome, not the transformation

Transformation programs tend to generate activity very quickly.

Workstreams are created. Governance boards appear. Solution workshops are scheduled. Backlogs grow. Training plans are developed. New roles and responsibilities are defined.

All of that may be necessary. But before asking how to transform, organizations need to be able to answer a much simpler question: what are we actually trying to improve?

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Is the ambition profitable growth? A fundamentally different customer experience? A new service or business model? Greater operational resilience? Better use of data across the enterprise? The ability to scale into new markets?

Without that shared value intent, different teams start optimizing different things. Business stakeholders describe desired outcomes, implementation teams focus on solution scope, and users are eventually trained on functionality without always understanding what should change in their daily work. The result can be a very busy transformation program with surprisingly little transformation.

Keep the business, solution, and people connected

Over time, I started using a simple model to explain this: the transformation triangle.

A transformation needs three perspectives to stay connected:

  • Business: Why are we changing? What outcomes, value drivers, processes, and measures matter?
  • Solution: What capabilities, technology, integrations, data, and implementation choices are needed?
  • People: Who needs to work differently, what support do they need, and how will adoption be sustained?

None of these works well in isolation. A technically excellent solution with weak business alignment becomes an expensive implementation. A strong strategy without a workable solution remains a presentation. And a well-designed process that people do not understand or adopt remains, at best, another PowerPoint slide.

This thinking later became part of the Cloud Mindset Workshop, available to order in the Advanced Success Plan version for SAP Customer Experience solutions. The workshop helps translate the business, solution, and people perspectives into practical topics covering business outcomes, governance, processes, rollout, change management, enablement, and adoption.

A skills gap is not always a training gap

This also changes how we should think about skills gaps.

The immediate reaction is often to provide more training or bring in more technical specialists. Sometimes that is exactly what is needed, but many transformation gaps are broader capability gaps.

A project may have excellent product experts but still struggle because nobody can translate business objectives into process priorities. A strong implementation team may still fail if decision rights are unclear. End users may know how to navigate a solution but not understand why their role has changed.

Skills therefore span all three sides of the triangle: business judgement, process knowledge, product expertise, data and integration capability, governance, change leadership, and adoption.

The objective should not be to create experts in everything. It should be to make sure the organization has the right capabilities at the right moment, and that those capabilities work together.

Governance should reduce complexity, not add to it

Governance is another area where organizations can accidentally create more complexity than they remove.

Good governance does not mean more meetings, more steering committees, or larger RACI matrices. It should make a few things very clear: Who decides? What needs to be decided? Based on which outcomes and measures? How are dependencies and risks escalated? And when should the plan change?

Governance needs to come early because execution becomes difficult when ownership, priorities, and decision-making remain ambiguous. The purpose of transformation governance is not to manage complexity for its own sake. The purpose is to make complexity manageable.

Autonomous CX raises the stakes

AI and autonomous capabilities add another dimension.

Autonomous CX can increasingly use AI agents across SAP Sales Cloud, SAP Service Cloud, SAP Commerce Cloud, and SAP Engagement Cloud to help interpret context, recommend actions, and execute parts of customer-facing processes.

That can remove effort and accelerate execution. But, increasing autonomy does not remove the need for business clarity, governance, process alignment, or people enablement. It increases it. This is also why AI initiatives need to stay connected to business outcomes, process design, governance, and adoption. The more autonomous the technology becomes, the less ambiguity the organization can afford. An AI agent can execute a process faster. It cannot decide what the organization should value, resolve unclear ownership, repair a broken operating model, or create trust by itself.

Most transformation challenges can be traced to a few recurring themes.

Organizations struggle to maintain alignment on outcomes, connect strategy with execution, close the right capability and adoption gaps, and establish governance that supports decisions rather than slowing them down.

The Advanced Success Plan for SAP Customer Experience solutions can help address these challenges in a structured way. The Cloud Mindset Workshop can provide a holistic overview of the key dimensions of transformation across business, solution, and people, using practical concepts and customer examples to help teams reflect on their own approach. From there, more focused expert-led services can go deeper where needed.

Clarify the value intent

Use value management, for example through the value management expert session, to align business stakeholders on outcomes, value drivers, and meaningful measures.

Understand the operating reality

Examine end-to-end processes, ownership, dependencies, and the capabilities required to deliver the intended outcomes. Services such as business process best practices can help teams assess and improve the way processes are designed and executed.

Close the relevant capability and adoption gaps

Bring in targeted expertise where it is needed. This can include services such as the time to value accelerator, technical expert services, AI-focused guidance to identify and apply relevant use cases, and focused support for organizational change and adoption to close both capability and adoption gaps.

Govern and adapt

Use the engagement plan and recurring checkpoints to review progress, make decisions, and adjust priorities as the transformation evolves.

Transformation will never become simple. But it can become understandable, governable, and executable. And in our experience, that is usually where success starts.


Raf Dille is product manager for the Advanced Success Plan for SAP Customer Experience.
Tara Tracey is global product owner for the Advanced Success Plan for SAP Customer Experience.

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