Constellation Research’s Liz K. Miller and SAP CX’s Nitin Badjatia tackle Intelligent CX!
• 00:00 – Intro and welcome to Nitin Badjatia and setting up the big question of is SAP serious about CX?
• 03:22 – “What is CX at SAP today?
WHAT IS CX at SAP today? WHO is SAP CX and WHO does SAP CX serve?
• 08:04 – “What does SAP mean by “Intelligent CX” and why is it different now?”
Why is “Intelligent CX” the right approach for the business of 2024?
• 16:50 – “What’s behind the rebuild of CX Sales and Service Cloud – cloud native and microservices?”
Why did SAP CX take the rebuild it path?
• 20:38 – “Microservices, what is it and why does it matter?
How do YOU address the concerns about the microservices approach pitfalls?
• 27:06 – “Lightening round questions”
AI Hype or Happening?
Metaverse Hype or Happening?
Worse recent CX experience you’ve had?
What’s your book recommendation?
For more about SAP Customer Experience and CRM technologies from SAP please visit: https://sap.to/6054u9jby
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