SAP S/4HANA Cloud Public Edition 2608 brings new Service innovations to help organizations improve pricing accuracy, streamline in-house repair processes, and respond faster when service quotations are rejected.
In this release highlights video, Dequan’s digital twin explores the latest Service enhancements delivered with SAP S/4HANA Cloud Public Edition 2608. See how customer and product hierarchy-based pricing can now be applied directly within In-house Repair transactions, helping service teams automate pricing based on configured hierarchy data and pre-negotiated contracts.
You’ll see how customer hierarchy-based pricing helps tailor repair prices according to a customer’s tier or structural level, while product hierarchy-based pricing makes it easier to apply discounts across broader product categories. This helps reduce the effort of maintaining prices for many individual repair materials, while supporting more consistent, contract-compliant pricing from the initial repair order through confirmation and final billing.
The video also highlights the new requote capability for rejected Service Quotations. When a quote is partially or fully rejected, users can create a revised quotation directly from the original document, carry forward accepted and rejected items, and re-propose selected items with adjusted pricing or terms. Once the customer accepts the requote, newly approved items are automatically copied to the follow-up service order, helping teams move faster without recreating quotes from scratch.
Highlights include:
🎯 Customer hierarchy-based pricing — Apply specialized pricing or discounts based on customer hierarchy levels in In-house Repair transactions.
🧩 Product hierarchy-based pricing — Determine repair prices at a broader product category level to reduce manual maintenance effort.
✅ Contract-compliant service pricing — Help align service charges with pre-negotiated contracts across the repair process.
🧾 Consistent billing flow — Carry hierarchy assignments and price conditions from repair order and confirmation through to final billing.
🔄 Requote from rejected Service Quotations — Create revised quotations directly from rejected service quotes without starting over.
💬 Faster counter-offers — Re-propose rejected items with adjusted pricing or terms to help improve sales efficiency and customer satisfaction.
Chapters:
00:00 – Introduction and welcome
00:18 – Service innovations in SAP S/4HANA Cloud Public Edition 2608
00:26 – Hierarchy-based pricing for In-house Repair
00:40 – Automated pricing based on customer hierarchies
00:55 – Product hierarchy discounts and pricing simplification
01:13 – Contract-compliant and consistent service pricing
01:28 – Business benefits and reduced billing disputes
01:41 – Requote from a rejected Service Quotation
01:53 – Creating revised quotations from rejected quotes
02:03 – Selecting and re-proposing rejected items
02:11 – Automatic transfer to follow-up service orders
02:21 – Faster counter-offers and improved sales efficiency
02:28 – Additional resources and SAP Community
• Read Dequan’s blog on Service release highlights in SAP S/4HANA Cloud Public Edition 2608:
https://sap.to/6055BGReO3
• Explore SAP Community:
https://sap.to/6055CIrvT
• Learn more about SAP Cloud ERP:
https://sap.to/6056CIrvp
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