What is the biggest issue with how brands engage online today? Sometimes, it is a simple lack of empathy.

In this episode of SAP Spotlight on ANZ Tech, Jess asks shoppers about their biggest frustration with online brand engagement. One theme comes through clearly: brands can be brilliant at selling, then fall apart after checkout. Missing tracking updates, unclear return steps, slow responses, and “free returns” that suddenly are not free can turn a great first impression into a lasting trust issue.

Our customer experience experts, Scott and Scott, break down why after-sales experience is a loyalty maker or breaker. Organizations spend heavily to win a customer, but the data and information needed to support customers already exists. The difference is whether teams use it to keep customers informed through email, SMS, or notifications so people know what is happening and what to do next.

You will also hear the “Mirror Test”: are you providing the experience you would want to receive? When brands treat customers like people rather than transactions, they resonate more. That means setting clear expectations, communicating proactively, and making returns and support feel simple, fair, and human.

👉 Download our Omnichannel Loyalty Guide to start putting empathy at the centre of your strategy: https://sap.to/6055B6meCW

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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6053B6meCv

#CustomerExperience #CustomerLoyalty #SAP

Discover how SAP Logistics Management helps organizations run smaller and mid sized logistics sites with more agility, faster rollout, and lower total cost of ownership, while complementing high end operations managed with SAP Extended Warehouse Management and SAP Transportation Management.

Join host Olena, with SAP experts Jörg Michaelis (Head of Product Management for SAP Logistics Management) and Carsten Abel (Head of Strategy and Customer Engagement), as they explain why SAP introduced this solution, how it supports hybrid landscapes, and what is coming next across user experience, scalability, extensibility, and AI.

In this video, you’ll:
✔️ Learn why SAP built SAP Logistics Management and the market gap it addresses
✔️ See how customers can start in weeks and expand with a “grow as you go” approach
✔️ Understand the hybrid model, including how SAP Logistics Management can work alongside existing EWM or third party WMS
✔️ Explore what is planned for 2026, including regional scalability, languages, APIs, modular adoption, and selective use of agentic AI
✔️ Hear how mobile first execution supports warehouse operators with native iOS and Android apps

Whether you manage local distribution sites, technical warehouses, spare parts operations, pop up warehouses, or a network of smaller facilities alongside major distribution centers, this deep dive will clarify how SAP Logistics Management can help you standardize operations, reduce rollout friction, and keep pace with change.

Chapters
00:12 – Welcome and introduction
01:20 – Why a new solution? What market gap does SAP Logistics Management address?
03:40 – How does SAP Logistics Management ensure business agility?
06:08 – The strategic vision for 2026: UX, scalability, AI, and modularization
09:26 – The future of stockroom management, LE WM, and LE TRA
10:25 – The hybrid approach: Combining SAP Logistics Management with existing EWM solutions
10:37 – Agentic AI in logistics: Beyond simple automation
12:44 – Mobile first strategy: Empowering the warehouse operator on the floor
14:20 – The critical role of the partner ecosystem
15:26 – Wrap up and thank you

💬 Join deeper conversations in the SAP Community: https://community.sap.com
📧 Contact us anytime at insides4@sap.com

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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://www.sap.com/index.html

#SAP #SupplyChain #Logistics

Want more from AI than one-size-fits-all results? SAP AI Foundation helps you build, run, and integrate custom AI solutions at scale, so your business can stand out with AI that’s tailored to your needs.

In this video, you’ll see how AI Foundation acts as the operating system at the heart of SAP Business AI, giving you a unified environment to take AI from idea to impact, fast. Prepackaged AI can be a great start, but when your requirements are unique, you need the flexibility to create AI that fits your processes, your data, and your standards for security and compliance.

In this video, you’ll learn how to:
✨ Build and extend Joule experiences with custom skills and agents
✨ Create and orchestrate AI workflows in one unified environment
✨ Scale with security, compliance, and governance built in
✨ Ground AI in business context by connecting SAP and non-SAP data

Because context matters, AI Foundation helps you embed your custom AI solutions directly into business applications and connect them to the data that drives decisions. The result is trusted AI outcomes across the entire AI lifecycle, from building and running to integrating and scaling.

Chapters:
00:00 – Why prepackaged AI isn’t always enough
00:15 – Build, run, and integrate custom AI
00:22 – What AI Foundation is
00:34 – Extend Joule with custom skills and agents
00:43 – Create workflows with generative AI hub
00:54 – Govern AI operations securely
01:02 – Use SAP Document AI and SAP HANA Cloud
01:12 – Connect AI to apps and data
01:29 – Create value across the AI lifecycle

Learn how to build, run, and integrate AI agents and custom AI solutions at scale with AI Foundation: https://www.sap.com/products/artificial-intelligence/ai-foundation-os.html

Explore SAP Business AI: sap.com/products/artificial-intelligence.html

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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://www.sap.com/index.html

#SAPBusinessAI #AIFoundation #Joule

AI is the future, but it only works when it’s built on a single, trusted data foundation. In this customer story, IBM shares how modernizing to SAP Cloud ERP Private helped standardize global processes, retire legacy complexity, and accelerate productivity at scale.

IBM set out to tackle three major challenges: a large legacy portfolio, geographically fragmented processes, and the need for the latest technology to run a truly global business. The goal was clear: standardize onto a single global quote-to-cash and finance process, built to support long-term innovation, including AI.

IBM made the move from ECC to SAP Cloud ERP Private with a “big bang” deployment across 175+ countries and 150,000+ users, completed in just 18 months. By running SAP Cloud ERP Private on IBM Cloud via IBM Power Virtual Server, and implementing with IBM Consulting, IBM describes the program as a win-win that delivered measurable results from day one.

Post go-live, IBM reports major operational improvements:
✅ 30% reduction in operational costs to support the function
✅ 80%+ faster invoicing cycle time
✅ 70%+ reduction in accounts receivable payment matching cycle time leveraging AI
✅ 40%+ improvement in contract registration cycle time through automation

Beyond efficiencies, IBM highlights the strategic importance of SAP Business Technology Platform (SAP BTP) as a foundation for the next phase, supporting both clean core progress and integrations. IBM used the transition to jumpstart its clean core journey, including a 25% reduction in custom code.

This story is just the beginning of IBM’s transformation journey with SAP, and a strong example of how standardization, clean core, and modern cloud ERP can create the data foundation needed to scale AI-driven productivity.

Explore SAP Cloud ERP solutions 👉 https://sap.to/6052B6K14r

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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6050B6K14w

#SAPCloudERP #ERP #AI

Understand how the Q&A Agent instantly retrieves relevant answers from manuals, policies, and past cases to help service teams resolve issues quickly and confidently.

Through reasoning and automatic knowledge retrieval, the Q&A Agent improves accuracy and consistency across every response.

Discover how handling time can be reduced from minutes to seconds, increasing service staff productivity by up to 50%, helping teams focus on higher-value customer interactions and enabling greater operational efficiency.

Discover Joule Agents: https://sap.to/6054hbRG0

#Joule #AIAgents #BusinessAI

In this video, Pavithra G K, Head of SAP Knowledge Graph, explains how SAP Knowledge Graph works like a brilliant librarian for enterprise AI. It connects domain knowledge across SAP landscapes and translates it into a common, machine-understandable language, making your business information connected, understandable, and ready for intelligent applications, including SAP’s AI copilot, Joule.

Chapters:
00:00 – SAP as the world’s “business library”
00:27 – What SAP Knowledge Graph does (connects + translates)
00:55 – Example: procurement question for Joule
01:26 – From confident guesses to deterministic answers
02:01 – What customers need to do (SAP manages the graph)
02:17 – Where to learn more (blog + course)

Learn more about SAP Knowledge Graph. 👉 https://sap.to/6055hDzfR

#SAP #BusinessAI #KnowledgeGraph

Join Andrea Miranda and our team of SAP HANA Cloud experts as they explore the latest innovations released in SAP HANA Cloud for Q4 2025. Gain valuable insights and discover new features. Use the timestamps below to navigate through the video easily.

Chapters:
00:00 – Introduction
01:56 – General update
06:57 – SQL Tools for Administration in SAP HANA Cloud Central
12:26 – Multi-model and Machine Learning updates
25:00 – Calculation View Modeling Updates
35:13 – Multi-Region Disaster Recovery
38:15 – Active/Active Read-Enabled
42:25 – Automatic Up-scaling Storage
46:37 – Consuming data products from SAP Business Data Cloud
51:13 – SQL on Files: Delta Table Replication into SAP HANA Cloud
01:01:07 – Further contents

Learn more about SAP HANA Cloud 👉https://sap.to/60574iQZP

Modern manufacturing needs speed, precision, and agility. With SAP Manufacturing, you can align manufacturing and supply chain across fabrication, batch, and continuous production using AI.

In this video, learn how SAP helps you improve quality, support inventory and production accuracy, and scale with demand. See where AI can help in operations, including AI-assisted production engineering, conversational AI for better IT and OT alignment, and visual inspection to catch issues early. You will also see how connecting design, planning, logistics, and manufacturing supports real-time visibility and faster decisions.

Chapters:
00:00 – Manufacturing and supply chain alignment
00:23 – SAP Manufacturing with AI
00:40 – Engineering and conversational AI
00:52 – Visual inspection for quality
01:00 – Connect design to manufacturing
01:25 – Improve processes with SAP Signavio content
01:56 – Cloud path with Customer Evolution Kit

Learn more. 👉 https://sap.to/6056CO6pE

Backnang, November 18, 2020

A food retail start-up relies on the SAP Business One solution in the cloud.

The rapidly growing food retailer LCGK has implemented SAP Business One as a cloud-based solution. SAP Business One was specifically developed for small and medium-sized enterprises and offers its customers a turnkey system that maps all business-relevant processes and is intuitive to use.

Within just a few months, LCGK built a customer base of over 400 EDEKA supermarkets. Since then, LCGK has supplied these stores with private-label and third-party food products. This growth quickly presented the company with challenges. While emails, phone calls, and lists sufficed initially, company founder Mert Karpuz soon realized that a unified software platform was needed to ensure continued transparency across the business.

Karpuz chose SAP Business One in the cloud after thoroughly researching potential ERP systems. It was important to him that the solution be transparent and readily available everywhere – without requiring the purchase of new hardware or software installation. A transparent and affordable pricing structure for medium-sized businesses was also a prerequisite.

Karpuz chose conesprit GmbH as his implementation partner because he felt that founder and managing director Roman Douverne understood not only the technical aspects but also his company’s strategy – a crucial factor for providing comprehensive consulting services. Douverne and his team operate according to the motto “Think BIG – Start Small,” initially reducing complex business processes to their essential workflows to efficiently implement SAP Business One and create added value for the company. Based on this foundation, all processes are then gradually mapped within the system.

Thanks to the cloud-based approach, the workshop system for training was available just a few days after the contract was signed. Four weeks later, the first invoices were already being processed in the SAP Business One production system. Founder Karpuz considers the implementation of SAP Business One in the cloud one of his best business decisions: „We see in real time where we stand, where there are difficulties, where we can add more sales, and what the orders for the coming week will look like. We can react immediately, plan and control much more effectively. Thanks to intuitive dashboards, I have my individual key performance indicators at a glance – it couldn’t be better.“ This paves the way for further growth at LCGK. The conesprit team continues to provide support.

About LCGK
LCGK is a young, food retail company from southern Germany. LCGK identifies new or adapts existing products with potential for the current market and tests these products in various segments by analyzing empirical data at the point of sale (POS). LCGK guarantees product sales within a defined timeframe, thus demonstrating its holistic approach as a customer-focused retail start-up with high growth potential.

About conesprit GmbH
Conesprit GmbH is an SAP consulting and software company near Stuttgart that has been successfully operating in the market for approximately 15 years. The company’s focus is on the implementation of SAP Business One, particularly for small and medium-sized enterprises (SMEs) and startups. Conesprit’s range of services includes the design, planning, and implementation of SAP Business One, as well as the creation of reports and dashboards, training, support, and maintenance.

Customer reference
Do you think …? Find here Further information about our customer LCGK: Videos created as part of the „Morning Coffee SAP on Azure“ event, initiated by Microsoft in spring 2021, or the complete customer reference in collaboration with SAP.

The post Pressemitteilung der conesprit GmbH – LCGK appeared first on SAP Business One Consulting.

SAP Design Talks: Whether it’s bottled water, baby food, confectionery, or coffee, the global brand Nestlé is firmly fixed in our consumer consciousness. With more than 2,000 brands in its portfolio, Nestlé is committed to better understanding the online buying behavior of its end consumers and tailoring the online experience – but how does it achieve this? Ana Ochoa, Vice President, Global Digital Product Manager CIAM at Nestlé shares some insights.

0:00 – Turning Anonymity into Loyalty – Ana Ochoa, Nestlé
1:21 – The Natural Flow
1:33 – Anonymity to Loyalty
2:14 – The New Way for Nestlé
2:54 – About Good Design

Watch world-class design leaders from some of the most iconic brands share their stories and insights: https://sap.to/605477Lh8

Originally published on February 26, 2020