SAP Sapphire 2024 - Orlando, Florida

SAP SuccessFactors Accelerates AI Capabilities in HR to Make Every Employee a Success Story

SAP is delivering AI capabilities that transform everyday tasks in HR – saving time, improving outputs, and helping organizations lead with an employee-first mindset to make every employee a success story.

That was the message at this year’s SAP Sapphire Orlando conference, where the spotlight was on the SAP SuccessFactors HCM suite, now supercharged with more than 25 additional AI-enabled capabilities to help organizations improve employee experience and drive organization agility at scale.

Taking Business to the Next Level in the Era of AI

The acceleration of AI is changing how organizations attract, hire, retain, and skill their employees. In fact, research conducted by a team of SAP SuccessFactors organizational psychologists, published in Top HR Trends for 2024, identifies AI and skills as the top two meta-trends that every HR professional is talking about today. Also, among CEOs and CIOs, these two trends are topping the list of business priorities that require action.

“We are in the midst of a transformative era,” said Aaron Green, chief marketing and solutions officer for SAP SuccessFactors, while speaking to an audience of SAP customers and HR leaders at SAP Sapphire (watch on demand). 

“This is a pivotal moment for HR, because it’s not just about keeping up. Now it’s about leapfrogging; it’s about how we stay ahead,” he said. “It requires investing in your people and investing in their skills in a fundamentally different way. The only way to do this is by investing in technology to help your people work smarter, faster, and to help them make data-driven decisions – because the future is undeniably people-led.”

Making AI Available to Customers Here and Now

More than 10,000 customers and 290 million people use the SAP SuccessFactors HCM suite for HR processes spanning the employee experience from hire to retire. A thriving partnership with the global customer community helps SAP understand the challenges and opportunities faced by organizations of all sizes, geographies, and industries.

Throughout the community are individual success stories showing how using the AI-led power of SAP SuccessFactors is helping organizations drive agile change at scale while simultaneously delivering more personalized experiences to the workforce. That’s because SAP’s AI-led capabilities are available right now – not in the far-off future, as Green underscored. 

Döhler Puts People at the Heart of Digital Transformation

Döhler Group, a global producer of natural ingredients for the food and beverage industry, is among those customers using the AI solutions in SAP SuccessFactors HCM to achieve real business outcomes. Based in Germany, Döhler takes an SAP-first approach to its use of technology in support of its company values of innovation, trust, quality, and sustainability.

With SAP SuccessFactors solutions, Döhler puts people at the heart of its digital transformation by putting AI directly in the hands of its HR professionals and its entire workforce. Strategically, Döhler delivers change to the workforce by introducing AI-led capabilities and then layers additional functionality on top, so that employees get used to the new technology and start to work with it more efficiently and effectively.   

Pierre Wiese, head of Business Applications, Döhler Group, articulated the company’s approach to AI: “We expect SAP to deliver business AI innovations with empowering built-in functionalities,” said Wiese. “With our AI consumption, we move forward as quick as possible because we plan to have massive impact on the daily work of our people at Döhler.”

SAP Business AI in HR: Relevant, Reliable, and Responsible

In the first half of 2024, SAP SuccessFactors delivered new AI-enabled capabilities across SAP SuccessFactors HCM that are now being used by organizations to help free HR teams of time-consuming tasks, enhance organizational efficiency, and drive future growth. “We’ve reimagined the HCM suite, and we’ve made huge investments across the board in our user experience [to help] employees, managers, power users have a truly delightful experience with SAP SuccessFactors,” said Daniel Beck, president and Chief Product Officer, SAP SuccessFactors.

SAP’s Daniel Beck and Nadja Ericsson on stage at SAP Sapphire Orlando.

Beck highlighted how SAP is delivering customers world-class AI technology and large language models (LLMs). With SAP Business AI in human resources, SAP is committed to delivering AI that is relevant, reliable, and responsible within use cases for HR professionals.

For example, SAP has put controls in place through the SAP AI Global Ethics organization and legal experts to evaluate AI use cases – ensuring that they will be used safely, responsibly, and without bias – before they are made available to customers. Beck said, “When you’re deciding, whose business AI can I trust? I think you will be well served with the data, security, the legal frameworks, the ethical frameworks that SAP is delivering. It gives you that peace of mind.” 

In a software demonstration on stage, HR leaders saw the power of the expanded AI capabilities of SAP SuccessFactors HCM. New technologies like retrieval augmented generation (RAG) enable SAP solutions to combine the strengths of LLMs and personal or business information to quickly deliver contextualized insights and answers for HR teams.

Some of the new new AI-led capabilities include: a generative AI writing assistant to help SAP SuccessFactors users complete tasks, such as writing learning course descriptions; the ability to help employees draft performance and development goals; candidate skill matching to help recruiters quickly screen and filter job candidates; and generative AI to summarize an employee’s compensation and job history, based on data in SAP SuccessFactors, so managers can have more informed compensation discussions.

For the foreseeable future, rapid advancements in AI technology will continue to bring new use cases to customers. “This is a super exciting time. I think the next two years in HR technology will be the most innovative – even better than the prior 20 years,” Beck said. “We want to be your trusted partner in that journey.”

Watch the SAP SuccessFactors Strategy Talk from this year’s SAP Sapphire on demand. 


Photos courtesy of José Rodrigues.

Read all the news and coverage out of SAP Sapphire in 2024

SAP Introduces a New Validation Recognition for Service Partners

Customers Can More Easily Identify Partners with Deep Expertise and Experience in Large and Complex RISE with SAP Implementations


The RISE with SAP Migration and Modernization program helps bring renewed focus on the cloud transformation journey by enabling smooth, secure migration of on-premise SAP ERP Central Component (SAP ECC) and SAP S/4HANA customers to the cloud.

SAP Sapphire: Taking Business to the Next Level in the Era of AI

One of the key pillars of the program is RISE with SAP Methodology. The methodology is designed to provide a consistent approach — from planning to go-live to ongoing operations and evolution — that can meet customers’ business transformation goals leveraging specific implementation stages and success KPIs.

To support customers’ RISE with SAP transformations, SAP is training and validating partners to use RISE with SAP Methodology and collaborating closely with these partners on quality and consistency. By following the methodology, customers can drive predictable timelines for implementations and provide progress transparency with key milestone assessments.

SAP customers with complex SAP ERP landscapes starting their journey to RISE with SAP can now identify their ideal cloud transformation partner through the new RISE with SAP Validated Partner recognition.

These select partners meet elevated capability and experience criteria for the RISE with SAP offering, have proven experience in large enterprise engagements, and demonstrate their implementation approach is aligned with RISE with SAP Methodology. Using this methodology, the validated partners can ensure customers are cloud compliant and innovation ready, with an accelerated time to value.

Partners that have been validated as part of this program include Accenture, Capgemini, Deloitte, EY, IBM, Infosys, NTT DATA, and PwC.

In addition to adhering to the principles of RISE with SAP Methodology, these validated partners complement it in several ways, such as by leveraging specialized tools, templates, architecture patterns, and pre-configured solutions that speed up transformation of our enterprise customers. Additional eligible partners will be validated in the second half of 2024. 

“Empowering our partners with RISE with SAP Methodology isn’t just about alignment; it’s about forging a standardized path to success,” said SAP Chief Partner Officer Karl Fahrbach. “By formalizing our engagement model, we reinforce a commitment to excellence, ensuring every project delivers with precision and consistency, driving unparalleled results for our most valued customers. Our partners can lead the way with our support, igniting a paradigm shift in how we approach innovation and collaboration.”

Companies also have the option to leverage SAP Partner Finder and the Competency Framework to find the expertise they need, no matter their business challenges, company size, industry, or location. Partners that have attained the essential level have met the minimum training and delivery requirements for delivering RISE with SAP implementations. This gives customers confidence that the partner has the necessary level of maturity and has demonstrated customer success through effective project delivery.

RISE with SAP Validated partners are required to attain the expert level of multiple competencies, including RISE with SAP S/4HANA Cloud Private Edition, SAP Business Technology Platform, and SAP Business Process Transformation. These designated partners must also maintain bi-annual performance requirements and eligibility checks with a focus on clean core quality gates.

For additional information regarding the RISE with SAP Migration and Modernization program and the importance of partners, read “Partners Are Vital to Your Company’s Success When Transitioning to Cloud ERP.”


Eric van Rossum is chief marketing officer for Cloud ERP at SAP.

Get the latest news and coverage from SAP Sapphire in 2024

SAP Sapphire Opening Keynote Highlights | Bring Out the Best in Your Business

Step into the future with SAP’s groundbreaking technologies showcased at Sapphire 2024. Explore how SAP infuses AI directly into business processes and workflows, Learn how RISE with SAP and GROW with SAP premium redefine ERP solutions for businesses of all sizes. Delve into the role-based benefits for CIOs, COOs, CFOs, and CHROs, underlining SAP’s commitment to empowering every facet of enterprise management. With SAP’s integrated portfolio, witness how millions of users across 400,000 customers are leveraging technology to reshape industries and enhance lives worldwide.
Watch the full keynote: https://sap.to/6050ehPS4
Find more replays from SAP Sapphire: https://sap.to/6051ehPSf
#sapsapphire

SAP’s Partnership with Mistral AI, One of the Leading LLM Makers

At SAP, we’re always looking to the next wave of technological innovation, especially when it comes to enhancing the capabilities of SAP applications and enterprise software through AI. To further the value we bring to customers, we’re excited to announce the news of our latest partnership with Mistral AI, a trailblazer in the field of large language models (LLMs).

SAP Sapphire: Taking Business to the Next Level in the Era of AI

This collaboration is more than just a meeting of minds; it’s a symbiotic combination of AI expertise and technology that opens a world of possibilities for SAP customers.

Mistral AI’s success in developing advanced LLMs, including its renowned open-weight models Mixtral 8x7B and Mixtral 8x22B, and more expansive enterprise-grade “Large” model, is set to complement the SAP suite of AI-enabled solutions. The collaboration will enable direct accessibility to Mistral AI’s models through SAP or through SAP Business Technology Platform (SAP BTP) applications with generative AI capabilities.

What does this mean for SAP customers? Simply put, it’s about empowerment and access to AI from a European LLM provider. Access to Mistral AI’s latest models through the generative AI hub in SAP AI Core will enable SAP customers to enhance productivity, streamline their operations, and accelerate their digital transformation journey.

Whether through integrating AI with SAP BTP or developing bespoke solutions through direct access to Mistral AI LLMs, the potential for innovation is limitless. 

“We are excited about entering a partnership with Mistral AI and making the company’s LLM accessible to both our developers and our customers through the generative AI hub in SAP AI Core on SAP BTP,” said Philipp Herzig, chief AI officer of SAP SE. “Together, we can truly make a difference by building AI-enabled solutions that create immediate value for users, organizations, and entire industries. We are particularly proud that two European technology companies are collaborating on bringing AI forward.”

“We are pleased to embark on this partnership with SAP,” said Arthur Mensch, CEO of Mistral AI. “We foresee the new horizons this collaboration will open up, enabling us to further our mission of making AI accessible to all. We are looking forward to witnessing the potential of our AI models to support innovation and streamline operations for SAP’s customers.”

The ambitions don’t stop there: SAP and Mistral AI are committed to exploring new applications of AI across various industries. By leveraging the combined strengths, this is not just about driving innovation, but about creating new business opportunities and delivering tangible value to SAP customers. 

Stay tuned as we begin this exciting journey together. The future of enterprise software is bright, and with partners like Mistral AI, we are ready to illuminate the path forward. 


Walter Sun is senior vice president and global head of AI at SAP SE.

Get the latest news and coverage from SAP Sapphire in 2024

AWS and SAP Unlock New Innovation with Generative AI

Generative AI hub in SAP AI Core integrates with foundation models in Amazon Bedrock to deliver generative AI-driven insights and streamline manual processes for enterprise customers


SEATTLE and WALLDORF — Amazon Web Services (AWS), an Amazon.com company (NASDAQ: AMZN), and SAP SE (NYSE: SAP) today announced an expanded, strategic collaboration to transform modern cloud enterprise resource planning (ERP) experiences and help enterprises drive new capabilities and efficiencies with generative artificial intelligence (AI).

Together, AWS and SAP are striving to make it easier for customers to adopt the RISE with SAP solution on AWS, to improve the performance and efficiency of SAP workloads running in the cloud and to embed generative AI into an enterprise’s entire portfolio of business-critical applications.

“AWS was the first cloud provider certified to support the SAP portfolio and today, thousands of enterprise companies run SAP solutions on AWS to get the most out of their mission-critical applications,” said Matt Garman incoming CEO at AWS. “Now, AWS and SAP are making it faster and easier for companies to apply generative AI to their core business data to become more efficient, responsive and sustainable.”

“Partnerships like this collaboration with AWS are critical as we embed generative AI solutions across our ERP applications so that customers can drive innovation at an accelerated pace,” said Christian Klein, Chief Executive Officer of SAP SE. “In addition to delivering modern cloud ERP to our joint customers, we are excited to support Amazon on their own transformation journey as they adopt RISE with SAP for pioneering areas such as Project Kuiper, Amazon’s satellite initiative intended to increase global broadband access.”

Generative AI Models from Amazon Bedrock Available on the Generative AI Hub in SAP AI Core

The generative AI hub in SAP AI Core infrastructure provides customers with secure access to a broad range of large language models (LLMs) that can easily be integrated into SAP business applications. With the integration of generative AI models from Amazon Bedrock such as the Anthropic Claude 3 model family and Amazon Titan, SAP customers will be able to access high-performing LLMs and other foundation models (FMs) to build applications customized with their own data. Tens of thousands of customers use Amazon Bedrock to easily, quickly and securely build and scale generative AI applications using FMs from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI and Amazon.

With this integration, SAP customers may accelerate the adoption of generative AI and modernize key business processes built on SAP solutions. These innovations can be used in embedded use cases within RISE with SAP and the intelligent scenario lifecycle management functionality as an integration component or side-by-side directly on SAP Business Technology Platform (SAP BTP). SAP and AWS plan to expand the use of Bedrock capabilities in the generative AI hub to further enable embedded AI functionality within SAP’s portfolio of cloud solutions and applications. This includes additional use cases across finance and product lifecycle management.

SAP to Use AWS Chips to Train and Deploy Future SAP Business AI Offerings

SAP’s use of AWS Graviton3 chips to support SAP HANA Cloud helps to deliver performance gains, cost savings and energy efficiency to SAP. By using Graviton3-based Amazon Elastic Compute Cloud (EC2) instances, SAP has realized up to 30% better compute for analytical workloads and an estimated 45% reduction in carbon footprint for SAP HANA Cloud. Now SAP and AWS are collaborating on the next generation of Graviton4 for SAP HANA Cloud and additional SAP applications to continue to improve performance and efficiency. Based on the success of running SAP HANA Cloud on AWS Graviton, SAP plans to use AWS Graviton to support SAP solutions and applications such as SAP BTP, SAP Datasphere, SAP Analytics Cloud and the SAP Cloud ALM solution.

SAP plans to use AWS Trainium and AWS Inferentia chips, purpose built for AI and machine learning (ML) workloads, for training and deploying future SAP Business AI offerings. Using Trainium and Inferentia2-based instances in a proof of concept, SAP engineers trained and fine-tuned generative AI LLMs in two days versus 23 days with comparable Amazon EC2 instances. By leveraging Trainium’s specialized architecture designed for efficient ML model training, SAP can accelerate the development process while maintaining high levels of accuracy and reliability.

Increased Performance for RISE with SAP on AWS

Thousands of customers have selected RISE with SAP on AWS to run their largest, most complex, global SAP solution implementations. Now generally available, the next-generation Amazon EC2 High Memory U7i instances offer up to 32TiB of memory in a single instance and provide customers the memory and flexibility they need to support expanding SAP HANA database requirements. Amazon EC2 High Memory U7i instances are the first DDR5 memory-based 8-socket offering by a leading cloud provider to improve the performance of memory-intensive applications such as SAP S/4HANA Cloud as part of RISE with SAP.

Amazon’s Project Kuiper Selects RISE with SAP

Amazon companies, including Twitch, Zappos.com and Zoox Inc., already use SAP software on AWS to support their operations. And now Project Kuiper—Amazon’s satellite broadband network—is deploying RISE with SAP to support its complex supply chain and manufacturing operations and get the best performance and most value out of its mission-critical SAP software. Running SAP solutions on AWS allows Kuiper to take advantage of the latest SAP capabilities embedded in RISE with SAP to help drive impactful transformation, accelerating company decisions and enhancing overall performance and productivity.

Hundreds of millions of people lack adequate internet access and Project Kuiper’s goal is to help close the digital divide by delivering fast, affordable broadband to a wide variety of customers operating in places without reliable internet connections. Delivering on that vision requires Kuiper to build satellites at an unprecedented rate. RISE with SAP allows the Project Kuiper team to leverage the most reliable and scalable infrastructure to run a modern, cloud ERP as a managed service, so they can focus on innovation instead of IT management.

To learn more about the SAP and AWS partnership, tune in to the SAP Sapphire conference, June 3-5, in Orlando.

Join experts, speakers and peers at SAP Sapphire in 2024

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About Amazon Web Services

Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 105 Availability Zones within 33 geographic regions, with announced plans for 18 more Availability Zones and six more AWS Regions in Malaysia, Mexico, New Zealand, the Kingdom of Saudi Arabia, Thailand, and the AWS European Sovereign Cloud. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.

About SAP

As a global leader in enterprise applications and business AI, SAP (NYSE: SAP) stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit www.sap.com.

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SAP Business AI: Revolutionary technology, real-world results

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https://sap.to/6058whRmK

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