Global Keynote: Your Best. Made Real. No Matter What Lies Ahead. | SAP Sapphire 2025

Change isn’t going anywhere, but the right strategy can help you bring out your best. Watch the SAP Sapphire 2025 Global keynote replay and discover how we’re bringing together AI, data, and applications to help you work smarter, scale faster, and build resilience.

In the replay, we announce the Business AI innovations set to revolutionize how your enterprise runs. See firsthand how our enhanced generative AI copilot, Joule, is becoming virtually omnipresent, delivering personalized answers and streamlining workflows across your business. We’re democratizing access to Business AI, aiming for productivity gains of up to 30 percent.

👉 Joule Everywhere: Experience the expanded capabilities of Joule, including an action bar powered by WalkMe that studies user behavior across applications. Joule is enhanced by our new partnership with Perplexity, enabling it to solve complex business problems with structured, visual answers grounded in real-time data.

👉 Joule Agents: Explore an expanded library of AI agents, fueled by the world’s most powerful real-time business data and orchestrated by Joule. These agents work across systems and lines of business to reimagine and automate end-to-end processes in areas like customer experience, supply chain management, spend management, finance, and human capital management, helping your organization anticipate, adapt, and act autonomously.

👉 AI Foundation: We’re introducing an operating system for AI development, AI Foundation. This gives developers a single entry point for building, extending, and running custom AI solutions at scale, featuring a new prompt optimizer co-designed with Not Diamond to create more effective AI prompts quickly.

👉 Smarter Data Decisions: Learn about new intelligent applications in SAP Business Data Cloud, such as the People Intelligence application, which transforms people and skills data into workforce insights and AI-driven recommendations. Our partnership with Palantir will also facilitate customers’ cloud migration and modernization by enabling seamless connectivity with SAP Business Data Cloud for a harmonized data foundation.

👉 Accelerated Cloud Adoption: Discover SAP Business Suite packages designed to simplify the adoption of SAP cloud solutions. A new solution, with Joule as the entry point, leverages insights from SAP Signavio and SAP LeanIX to deliver personalized guidance for your transformation objectives, potentially delivering up to 35% faster time to value.

Hear how leaders are turning today’s challenges into tomorrow’s opportunities with capabilities only SAP can deliver.

• Christian Klein, Chief Executive Officer, SAP
• Muhammad Alam, SAP Product Engineering, SAP Executive Board, SAP
• Philipp Herzig, Chief Technology Officer and Member of the SAP Extended Board, SAP
• Sebastian Steinhaeuser, Chief Operating Officer, Strategy & Operations, SAP Executive Board, SAP
• Janet Truncale, Global Chair and CEO, EY
• Melinda McKinley, COO, Strategy & Talent, Standard Chartered
• Thomas Pfaff, Chief Operating Officer, Group CFO, Standard Chartered
• Anand Radhakrishnan, CIO, KIND
• Aravind Srinivas, Co-Founder & CEO, Perplexity

Watch all SAP Sapphire replays: https://sap.to/6058NQ488

#SAPSapphire #BusinessAI #Joule

SAP Business Data Cloud Picks Up Steam with Customer and Partner Updates

Despite years of technological investments, companies continue to struggle to get the most from their data. In a global survey of 1,200 business and technology leaders, 55 percent cited poor data quality as their biggest challenge. Nearly half struggle to harmonize data across multiple ecosystems.

Amplify the value of AI with your most powerful data on the world’s leading data platform

With even more investments being made in AI, it’s more important than ever for customers to have a solid data foundation.

That’s why in February of this year, SAP introduced SAP Business Data Cloud. This fully managed SaaS solution unifies and governs SAP and third-party data, enhancing decision-making and AI value. Databricks is natively available in SAP Business Data Cloud, which provides data and AI professionals access to industry-leading data engineering, AI, and machine learning capabilities within a single solution.

SAP Business Data Cloud momentum

Since the initial launch, we’ve made progress to support customers and advance their business data fabric journey.

Several have already adopted SAP Business Data Cloud and expect significant benefits. For example, Swedish steel distributor Tibnor is the first live SAP Business Data Cloud customer and plans to integrate SAP data with non-SAP sources so it can respond more quickly to changing market conditions.

Dag Åselius, senior IT advisor and longtime former CIO at Tibnor, said: “We’ve always tried to stay ahead of the curve in our industry. SAP Business Data Cloud opens new opportunities for integrating external data quickly — something we couldn’t even imagine just a few years ago.”

This customer momentum builds on a successful pre-launch beta program. SAP received positive feedback from those customers that saw benefits across the board, including a 20 to 50 percent improvement in data models. Moreover, the beta community agreed that SAP Business Data Cloud will allow them to get greater value out of existing investments in SAP Datasphere and Databricks.

SAP Business Data Cloud and Databricks momentum

SAP is bringing the power of Databricks into SAP Business Data Cloud with SAP Databricks, now generally available on Amazon Web Services. The allows us to serve the needs of a broader community of data and AI professionals and provides customers benefits:

  • Simpler access to all data: Easily connect to contextual SAP data using zero-copy Delta Sharing and blend with third-party data
  • End-to-end AI and machine learning: Develop AI and machine learning models with end-to-end lifecycle management from data prep and experimentation to deployment
  • Pro-code environment: Write Spark scripts, run SQL analysis, or create machine learning models in any notebook
  • Trusted data foundation: Build intelligent insights on a unified and trusted data foundation that governs and protects data and AI assets

Together, SAP Business AI and SAP Databricks offer powerful, complementary AI and machine learning capabilities.

For example, SAP Business AI allows customers to embed AI directly within their business processes. It also helps customers develop and expand AI models trained on their SAP data and deploy them directly into business processes for closed-loop decision-making.

Additionally, SAP Databricks provides a comprehensive workbench for data preparation and machine learning experimentation, as well as predictive, AI, and machine learning modeling. Customers can use SAP Databricks to develop customized AI and machine learning models on harmonized SAP and non-SAP data, tailored to their unique requirements.

Get started with SAP Business Data Cloud

Today, SAP is introducing a promotional offer to help customers get started. We will offer SAP Databricks services at a discounted consumption rate for a limited time through April 30, 2026. This will accelerate SAP Databricks workloads by allowing customers to consume more capacity at no additional cost.

Don’t miss SAP Sapphire, to be held May 19-21, 2025, in Orlando, Florida. Register for SAP Business Data Cloud sessions here.

For more about the latest SAP Databricks news, read more from Databricks here.


Irfan Khan is president and chief product officer of Data and Analytics at SAP.

Join us at SAP Sapphire, the premier flagship event series to learn about our strategic vision, new innovations, and industry-leading solutions in action

Beyond the Omnibus Headlines: How Businesses Should Respond

The recent EU Omnibus package may propose to ease the reporting burden for companies in the EU, but many headlines have in fact triggered uncertainty and alarm.

If we can cut through the noise, proactive business leaders can not only prepare for these changes but seize the opportunity to drive strategic business value and even transformation.

My key takeaways for business:

  • Large companies still have to report, while SMEs can gain an advantage through voluntary reporting
  • Streamlined and integrated data management remains key for compliance and business value creation
  • Get ahead by starting today

Sustainability regulations have been on a rollercoaster ride lately. To address concerns about the administrative burden, harmonization, and competitiveness, EU lawmakers have undertaken critical reviews of key policies, most notably the Corporate Sustainability Reporting Directive (CSRD).

Put sustainability at the core of your business with AI-driven solutions from SAP

Initial reactions to the Omnibus package ranged from celebratory to cautionary, with some media outlets pointing out “costly confusion” and even “catastrophic changes.” The slightest changes to any regulatory framework can spark confusion, but there is no need to panic. While still subject to final approval, the Omnibus package should provide companies extra time to prepare and reduced metrics to track.

Despite these proposed changes, business leaders should ensure their data management systems are equipped to handle the required sustainability metrics. Systems and processes for data management need to be instituted, KPIs identified, stakeholders managed — all of which takes time. As a rule of thumb, auditors recommend two years of preparation time before a reporting deadline hits. From automated collection and reporting to insights that drive measurable business value, an integrated data system has the potential to make sustainability data so much more than a mere component of compliance.

What are the changes in the Omnibus?

The Omnibus adjusts compliance thresholds, shifts reporting timelines, and removes the burden of CSRD reporting for small and midsize enterprises. Proposed changes include:

  • Companies not yet required to report on FY 2024 will have a two-year delay (until 2028) before they must report with the CSRD
  • Companies must have 1,000 employees and €50 million net turnover, or €25 million balance sheet to meet CSRD reporting threshold
  • Limited assurance requirements are implemented in place of reasonable assurance
  • Sector-specific reporting mandates have been eliminated
  • Value chain data is only required from suppliers that also meet the reporting threshold
  • Corporate Sustainability Due Diligence Directive (CSDDD) due diligence intervals increased from each year to every five years

All proposed changes are still subject to final approval.

What remains untouched in the Omnibus proposals?

Large European companies — those that were required to report with the Non-Financial Reporting Directive (NFRD) — are still required to report with the CSRD this year for FY 2024, and are required to continue reporting despite the proposal. The pool of companies required to report will still expand, but now with a two-year delay and the timeline for non-EU parent companies has not changed. Companies with a two-year delay will still need to start preparing at least 12 months ahead of their new reporting deadlines.

Supply chain emissions, double materiality assessments, KPI identifying and tracking, and transition planning are all still fundamental to the CSRD. Supply chain data insights are still requirements of the CSDDD and the Carbon Border Adjustment Mechanism (CBAM).

The metrics on which companies are required to report are likely to be reduced and simplified, but regulatory compliance still remains a data challenge that requires integrated solutions. For companies that are no longer required to report, voluntary reporting can prove beneficial if data insights are deployed strategically. With the right solutions, sustainability data can unlock valuable insights to improve business performance.

How can sustainability data improve business performance?

With all the new compliance measures businesses have to navigate, it can be easy to get reporting tunnel vision and lose sight of the wider goal: sustainable business outcomes and value creation for the business.

Rigorous sustainability reporting should drive operational efficiency. Combined with a wealth of sustainability data, supply chain scrutiny and systems analysis lay the groundwork for deriving strategic business value. For example, sustainability data supports effective risk management through visibility into risks and their strategic and financial impacts, lowers costs by creating efficiency gains, and provides the insights needed to take action.

Collecting and managing data to comply with sustainability regulations requires data management software. The bare bones solution is the helpful, yet error-prone, Excel spreadsheet, while at the opposite end of the data management spectrum is the ERP-centric system.

The spreadsheet might manage to painstakingly serve the compliance function, but it lacks the ability to provide real-time insights that align sustainability goals with financial goals. What’s worse is that after data is collected and reported, it lives — and dies — on the spreadsheet, offering no added value, and certainly driving no business transformation.

In contrast, by using an ERP-centric system, data needed to comply with sustainability regulations can be pulled, aggregated, and integrated into business systems like finance, procurement, and HR. In fact, an ERP-centric system can provide access to as much as 85 percent of the quantitative data required for CSRD compliance.

ERP systems are the catalyst for strategic business transformation and streamlined regulatory compliance. ERP combined with SAP Sustainability solutions can provide access to sustainability data that permeates all business functions. Business leaders obtain the necessary insights to reduce carbon and material usage, accelerate CSRD compliance, and accurately measure the financial and sustainability impact of their decisions.

Get ahead by starting today

To stay ahead of current and upcoming regulations, streamlined and integrated management of data from operations and supply chain is essential. An ERP-centric approach can drive both sustainability and financial performance, with compliance being just the tip of the iceberg for ERP-centric sustainability data benefits.

Even with CSRD timelines extended for some companies, forward-thinking businesses have much to gain by continuing CSRD-aligned sustainability reporting now. This delay offers an opportunity to develop a strategic, technology-enabled approach to sustainability reporting that drives long-term business value.

Take action now and leverage SAP Sustainability solutions to transform your data management and sustainability reporting, ensuring your business not only complies but thrives in the evolving regulatory landscape. To learn even more about the Omnibus changes and how an ERP-centric system can benefit your business, read SAP’s latest white paper on mastering CSRD.

How to master the EU CSRD with SAP Sustainability solutions: New insights from the Omnibus proposal

Sophia Mendelsohn is chief sustainability and commercial officer at SAP.

5 SAP Facts You Probably Didn’t Know 💡

Today, 53 years ago, SAP was founded by 5 former IBMers. We’ve come a long way since then, and some facts could surprise you!

Did you know SAP had an AI department in 1987, long before AI was a buzzword? *gasp*

https://sap.to/6058FpCmE

Entrepreneur explaining to colleague while sitting in office

The Transformative Power of SAP Business Network


New research from IDC shows how SAP Business Network can speed up product and order delivery, accelerate go-to-market speed, and deliver significant ROI to drive procurement success.


In today’s interconnected business landscape, procurement and supply chain management have evolved from back-office functions to strategic drivers of success. As organizations seek to build resilient, efficient, customer-centric supply chains, the adoption of innovative technologies becomes crucial. Enter SAP Business Network—a game-changing platform that’s revolutionizing how companies procure products and services and manage their end-to-end supply chains.

A recent IDC white paper, sponsored by SAP, titled “The Business Value of SAP Business Network—for Buyer Organizations,” reveals the remarkable impact of SAP Business Network on buyer organizations. The findings, based on in-depth interviews with existing customers across various industries, showcase the impressive improvements in efficiency, cost savings, and revenue growth. Let’s delve into the transformative power of this technology and how it’s reshaping the procurement landscape.

Accelerating revenue growth through agility and transparency

When organizations can better monitor and share global trend data across teams, they can respond to market demands quicker and accelerate their go-to-market strategy. According to the research, SAP Business Network empowered these organizations to:

  • Launch products and services 30% faster than before
  • Monitor global trends and redirect stock to high-demand areas with agility
  • Share real-time data and analytics across teams for quicker market responses

The result? An average annual revenue gain of $66 million, or $1.2 million per 100 trading partners. This impressive growth contributes to an average three-year ROI of 404% for organizations using SAP Business Network, with a payback period of just 14 months.

Maximizing efficiency from partner onboarding to order processing

Global supply chain success relies on making repetitive, but essential, tasks as efficient as possible. The respondents indicated that SAP Business Network delivered substantial improvements in this area:

  • Partner onboarding time reduced by 70% (from 54 days to 16 days)
  • Invoice processing time cut by 59% (from 16.3 days to 6.7 days)
  • Percentage of invoices processed without exception increased from 64% to 89%
  • 60% reduction in full-time equivalents (FTEs) responsible for invoice-related processes
No business does business alone: Connect across companies to build stronger supply chains

These efficiency gains were particularly significant given that procurement team sizes have remained steady despite increased focus on business strategy and execution. By automating repetitive tasks and providing real-time data for informed decision-making, SAP Business Network freed up team members to focus on strategic initiatives.

Similar effects were felt in procurement and supply chain planning, where respondents reported the number of FTEs necessary for these activities decreased by 19% and 47%, respectively.

Realizing millions in total cost savings

SAP Business Network provides capabilities to help streamline operations, reduce manual interventions, and optimize resource allocation across various functions. The result, as found through the research, was significant cost savings across departments for interviewed companies.

  • IT maintenance: Average annual savings of $6.59 million
  • Warehouse and logistics: Cost reductions totaling approximately $6.5 million annually
  • Inventory management: Optimized stock levels, with one pharmaceutical respondent reducing on-hand safety stock by 50%

In total, respondents experienced average annual cost savings of $13.58 million through reduced operational costs and improved efficiency.

Streamlining operations for enhanced performance

The impact of SAP Business Network on operational efficiency was truly impressive:

  • Unified IT infrastructure: Elimination of multiple systems, leading to streamlined operations
  • Enhanced supplier collaboration: Freeing up team members for strategic tasks
  • Improved order tracking and shipment utilization
  • Better demand forecasting and stock management

Real-world success

The transformative power of SAP Business Network is best illustrated through the experiences of its users. One pharmaceutical company reduced its on-hand safety stock by half, while others reported significant improvements in transportation processes and demand forecasting.

These success stories underscore the network’s ability to deliver tangible benefits across various industries and business functions. Real-time data and analytics helped companies respond to shifting market demands and capitalize on new opportunities, allowing organizations to launch products and services and get to market on average 30% faster than they did previously.

The findings from the IDC white paper paint a compelling picture of the potential of SAP Business Network to revolutionize procurement and supply chain management. By enabling faster go-to-market strategies, improving operational efficiency, and delivering substantial cost savings, the network is helping organizations thrive in an increasingly complex business environment.

As we look to the future, it’s clear that platforms like SAP Business Network will play a crucial role in shaping the next generation of procurement and supply chain excellence. Organizations that embrace this technology stand to gain a significant competitive advantage, driving growth and innovation in ways previously unimaginable.

Next steps

Ready to explore the potential impact of SAP Business Network on your organization? Here are some resources to help you get started:

Stay tuned for upcoming insights that will highlight the benefits of SAP Business Network specifically for suppliers, complementing the buyer-focused insights presented here. The future of procurement is bright, and SAP Business Network is leading the way in unlocking procurement and supply chain management potential and driving business success.


Tony Harris is SVP and head of Marketing & Solutions for SAP Business Network.

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How Midsize Companies Plan to Grow and Simplify | SAP Insights

Nearly all midsize businesses want to grow and simplify. But to reach these goals, their strategies differ. New research from SAP Insights examines companies’ growth journeys in detail and offers benchmarks for your own business.

Read the full report: https://sap.to/6053F1cCP

Summary: The video discusses how midsize companies are planning to grow and simplify their operations. It highlights insights from a global survey of senior business leaders in companies with 250–1,500 employees. The video explores two main strategies: expansion-minded companies focus on growing their distribution channels and market presence, while improvement-minded companies aim to streamline processes through integration, automation, and new technologies like AI. The video also emphasizes the importance of data security and privacy as companies adopt these new technologies.

#MidsizeCompanies #BusinessGrowth #Integration #Automation #AI #DataSecurity #Privacy

Despre oameni și tehnologie. Episodul 3: Povestea Policolor, cu Liviu Petre

Episodul 3 al seriei „Despre oameni și tehnologie”, ce îl are ca invitat pe Liviu Petre, Chief Financial Officer al Policolor-Orgachim Group, se concentrează asupra călătoriei de digitalizare a Policolor, brand care aniversează anul acesta 60 de ani în industria românească, producător de lacuri și vopsele, adresate către diferite piețe: pentru casă, pentru construcţii, pentru industria auto sau pentru uz industrial.

Înregistrarea episodului a avut loc în luna ianuarie, 2025.

URL: https://sap.to/60520Qyha

SAP and the NHL Unveil Front Office App to Transform Hockey Operations

NHL front offices operate in a fast-paced, high-stakes environment where every decision—from roster moves to contract negotiations—can shape a team’s future. To support these critical decisions, SAP and the NHL are introducing the SAP-NHL Front Office App for iPad.

This powerful tool can streamline and centralize access to key data, helping general managers and hockey operations departments manage roster planning, salary cap considerations, and player contracts more efficiently.

Enhancing and advancing the game of hockey

Driving innovation in hockey

For over a decade, SAP and the NHL have worked together to advance and enhance the game through cutting-edge technologies. From bringing real-time data and insights onto NHL benches with the SAP-NHL Coaching Insights App for iPad to supporting the League’s sustainability efforts with NHL Venue Metrics and reimagining the NHL EDGE advanced stats section on NHL.com, each innovation has put data at the center of decision-making for League stakeholders, players, coaches, and fans alike. Now, SAP and the NHL are extending this approach with the SAP-NHL Front Office App for iPad, bringing the same level of informed decision-making and operational efficiency to NHL Club front offices.

Unlocking new insights for NHL front offices

Powered by SAP Business Technology Platform (SAP BTP), the SAP-NHL Front Office App for iPad consolidates multiple NHL-owned data sources into a single, intuitive platform. By providing a centralized view of team, player, and League data insights, front offices can make more informed, real-time decisions with greater accuracy and efficiency.

The SAP-NHL Front Office App for iPad consists of three core sections:

  • League View: Displays each Club’s current cap and projected off-season cap situation, along with a draft grid tracking future picks, transaction history, and conditional picks. Daily transaction alerts and customizable filters enhance visibility into player movements.
  • Team View: Provides a centralized snapshot of player contracts, spanning the current season through the next eight years. Advanced filters allow sorting by roster status, player position, and contract details, while visual indicators highlight free agents and cap impacts.
  • Player View: Offers comprehensive NHL player profiles, including bio details, contract history, game logs, and transaction history for a complete career overview.

Additionally, the app introduces enhanced data points such as Long-Term Injury designation, projected off-season cap room, projected free-agent status for all players, complete language related to No Move/No Trade clauses, retained salary transaction information, detailed waiver status, and performance bonus tracking. By integrating this information into a single platform, the SAP-NHL Front Office App for iPad can equip teams with the tools they need to navigate complex decisions more efficiently.

Building on a strong technical foundation

The SAP-NHL Front Office App for iPad is part of the NHL’s broader initiative to enhance the distribution of official Central Registry player and Club data, ensuring that all NHL teams have timely and consistent access to critical League information. Since 2017, iPads have been a core part of NHL game operations, delivering real-time insights and video to coaches and players on the bench. Developing the SAP-NHL Front Office App for iPad was a natural next step to bring the same level of efficiency and accessibility to front-office decision-makers.

To support this expansion, the NHL leveraged its existing SAP BTP infrastructure, which provides the League with a scalable, cloud-based platform for application development, automation, data management, analytics, and AI. By building the SAP-NHL Front Office App on SAP BTP, the League extended its technology ecosystem while seamlessly integrating new capabilities to support evolving business needs.

Ensuring the NHL is future-ready

Beyond front-office operations, SAP and the NHL continue to collaborate on optimizing League-wide business processes. As part of its commitment to innovation, the NHL also recently selected SAP S/4HANA Cloud Public Edition and SAP SuccessFactors solutions to help enhance workforce management and streamline financial operations.

As hockey continues to evolve, SAP remains dedicated to delivering technology-driven solutions that empower NHL Clubs, drive League-wide efficiency, and unlock new possibilities for the sport.


Danielle Venino is part of Integrated Storytelling for Global Sponsorships at SAP.

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Navigating the Uncertain Future for Supply Chains

The global supply chain landscape remains under pressure, facing unprecedented challenges and poised to undergo seismic shifts based on geopolitical conflicts, climate events, and workforce shortages. Persistent disruptions are sending shockwaves through the global economy, forcing companies to reimagine their operations and seek innovative technologies to build resilience against an increasingly unpredictable future.

In this era of constant disruption, SAP stands at the forefront of supply chain transformation. Our vision is clear: to empower our customers with transparent, resilient, and sustainable supply chains. We’re committed to delivering innovative cloud solutions and collaborative business networks that enable autonomous supply chains seamlessly integrated with SAP Business Suite.

To spearhead this critical business, SAP recently appointed Dominik Metzger as the new president and chief product officer of Supply Chain Management at SAP. Metzger brings a wealth of experience and deep-rooted passion for tackling supply chain complexities. His years of hands-on work with customers navigating disruptions and driving transformation make him uniquely qualified to lead SAP’s new unit. This team combines SAP’s digital supply chain, business network, and field service management solutions, positioning the company to address the multifaceted challenges of modern supply chain management.

Nearly three months into this role, I caught up with Metzger to hear about how he’s adapting and his vision for the future of supply chain management at SAP.

Q: Having spent the last five years working in a variety of roles at SAP, what are your priorities for the new role?

A: During my time at SAP, I’ve seen how supply chain management has transitioned into a dynamic and connected ecosystem that demands constant collaboration, end-to-end data integration, and agile processes to keep pace with constant disruptions. My chief priority is to ensure that we help customers not only respond to disruptions but also proactively prepare and act. We can do so by leveraging AI, generative AI, real-time data, and predictive analytics with the power of SAP’s technology. Our vision is to build an autonomous supply chain, enabling customers to have highly efficient processes and personalized, context-rich insights that incorporate data from across the enterprise. This approach allows their teams to focus on truly complex decisions.

A risk-resilient and sustainable supply chain is one that is connected, contextualized, and collaborative

With SAP Business Suite, we offer our customers deeply connected, end-to-end supply chain processes—from product data management for discrete and formulated products to planning the demand, supply, production, and inventory levels to purchasing parts and materials to manufacturing execution, logistics, and finally asset and service operations. These processes are turbocharged with a wealth of AI capabilities to help truly bring the experience to a business user.

Yet, AI is only as good as the data it runs on, so we are committed to ensuring all processes are relevant and responsible. Our recent launch of SAP Business Data Cloud (SAP BDC) is a cornerstone of helping our customers fix their data at its very core, within the context of their business process. This makes any ontology or data semantic discussion obsolete: SAP can provide out-of-the-box, semantically aligned data products, spanning end-to-end supply chain functions, enriched with unstructured data through our partnership with Databricks.

Our AI-first strategy will help enable companies to leverage the wealth of structured and unstructured data to become highly adaptive and, ultimately, autonomously act on even the most complex disruptions. This holistic approach helps guarantee that customers will shape their supply chain strategies with real-time intelligence. By embedding this technology deep into SAP’s supply chain management applications, we can drive greater productivity, improve operational efficiency, and create more resilient, agile networks that can adapt to shifting market conditions. We are now conquering the next frontier of truly autonomous supply chain agents, contextually rich and deeply anchored in customers’ business processes.

Now, one of the most valuable sources of data we have not yet discussed: data out of your n-tier supply chain. In the highly interconnected environments companies are operating in, the supply chain business is a network business. My top priority is to enable our customers to benefit from the immense value of SAP Business Network. Our emphasis lies on increasing operational visibility and efficiency. Deep collaboration can enable buyers to identify new sources of supply, even during times of disruption. With market conditions constantly shifting, we are helping businesses to identify risks in the depth of their upstream supply chains to keep operations running and significantly reduce time to recovery.

How has your previous experience helped shape you for this position?

My career has taken me around the world—from Southeast Asia to Europe to the Northeast United States—and through various roles. In my early days, I served as a supply chain application consultant, learning the nuances of SAP technology, the intricacies of industry processes, and the challenges that go along with technology transformations for SAP customers. This helped shape my approach, as I aim to deliver real value by ensuring our solutions are adaptable and capable of driving meaningful business outcomes.

Additionally, while I’m now based in Munich, Germany, I spent years of my adult life in Singapore and New York City. I was exposed to different business cultures, market dynamics, regulatory environments, and languages. This reinforced the importance of flexibility, creativity, and inclusivity, as SAP supply chain management strives to build globally scalable solutions. In this new role, I’m combining those insights and experiences to guide supply chain management at SAP. I want our offerings to align with the real-world challenges our customers face daily, regardless of whether they’re a retailer in Asia or a manufacturer in North America. Ultimately, my experience has driven my commitment to ensuring our solutions are relevant, adaptable, and impactful.

Can you share some insight into what we can expect from SAP’s supply chain management team over the coming months?

We will focus on integrating SAP’s broader AI-first, suite-first strategy that enables customers to seamlessly implement advanced technologies into their daily operations. Our focus will be on expanding automation, improving supply chain orchestration, and bolstering business network collaboration—all critical steps to maintaining resilience in an ever-evolving market.

Another priority is reducing emissions and helping customers meet sustainability goals. Through SAP Green Ledger, customers can integrate carbon emissions data into existing digital supply chain technology, aligning sustainability with sourcing and supply chain management strategies.

My team is also working on several exciting product launches, including announcements at SAP Sapphire in May and SAP Connect in October. Be sure to tune into both events for more information.

A strong, diverse, and collaborative team is essential in addressing any client challenge. By uniting diverse perspectives and expertise under one vision, we can develop platforms that deliver meaningful, long-term business outcomes for SAP customers around the world.

To learn more about Metzger’s insights on supply chain management, listen to a recent episode of the Future of Supply Chain podcast: AI & Manufacturing: Smart Technologies for a New Era of Industry.


Cindy McKendry is director of Corporate Communications for Intelligent Spend and Supply Chain at SAP.

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AI That Thinks, Learns, and Acts: How SAP and NVIDIA Are Shaping the Future of Business AI

In today’s business landscape, enterprises need AI that reasons through challenges, anticipates outcomes, and takes action. That’s why SAP and NVIDIA are deepening our work together to deliver more advanced AI capabilities into the hands of businesses worldwide.

With NVIDIA’s latest announcement of Llama Nemotron reasoning models, SAP is strengthening its agentic AI strategy to help drive even greater business impact. These models allocate more compute time before responding to improve accuracy and enhance AI agents with advanced  decision-making and execution capabilities. By integrating them, Joule agents will become more adept at tackling complex business challenges—leveraging deeper contextual reasoning, making more precise decisions, and seamlessly interacting with enterprise data and systems to deliver more intelligent and autonomous operations.

Transforming business today: What SAP and NVIDIA have already achieved

The long-standing partnership between SAP and NVIDIA has already delivered AI innovations that are transforming business operations. Across industries, these AI innovations are revolutionizing how enterprises implement SAP solutions and develop applications on SAP Business Technology Platform (SAP BTP).

AI agents that work together—and work for you​

For example, consultants working on digital transformation projects, such as those driven through RISE with SAP, are now leveraging SAP Joule for Consultants, enhanced with NVIDIA NeMo™ Retriever microservices, to quickly surface relevant insights from SAP-exclusive content. Consultants can ask questions in natural language to instantly retrieve precise guidance from past implementations and get assistance in interpreting ABAP code. This helps reduce the time spent navigating documentation and troubleshooting complex application logic, accelerating solution design, minimizing delays, and improving overall project efficiency.

For developers, AI-driven code generation has become a catalyst for innovation. Joule for developers, powered by NVIDIA NIM™ microservices, part of NVIDIA AI Enterprise software platform, helps generate ABAP code faster and more efficiently by enabling faster AI inferences for code generation tasks. SAP and NVIDIA collaborated on end-to-end model development for Joule for developers, including data processing and training the models. LLMs trained on ABAP and SAP’s enterprise logic enable developers to write, explain, and optimize SAP-specific code efficiently. As a result, enterprises can reduce development time, improve code quality, and accelerate innovation, modernizing their SAP environments more effectively.

Beyond implementation and development, AI is reshaping how businesses visualize and interact with their products. Leveraging NVIDIA Omniverse technologies, SAP Intelligent Product Recommendation can bring real-time 3D visualizations to complex products, transforming how companies design, manufacture, and market their offerings. Businesses can now simulate entire supply chains before making capital investments, optimize factory layouts with physics-based modeling, and enhance customer engagement through realistic, interactive product experiences that improve decision-making.

These AI-driven advancements are already reshaping operations in manufacturing, retail, and asset-intensive industries, enabling users to make more informed decisions, unlocking greater efficiency, and enhancing customer satisfaction.

What’s new: Advancing AI reasoning agents to transform work

“SAP’s AI agents, orchestrated by Joule, reason through challenges, solve complex problems, and drive efficiency,” said Kari Briski, VP, Generative AI Software for Enterprise, NVIDIA. “SAP plans to integrate NVIDIA Llama Nemotron reasoning models to enhance AI-driven automation and enable businesses to optimize operations.”

With the integration of NVIDIA Llama Nemotron reasoning models, SAP will continue to advance the reasoning of Joule agents, redefining enterprise automation and allowing enterprises to scale automation with confidence and drive efficiency across end-to-end business processes.

The future of business AI

Together, SAP and NVIDIA are redefining how enterprises use and benefit from AI—bringing automation, intelligence, and efficiency to every facet of business operations. From advanced AI agents that execute complex cross-functional workflows to AI-driven development and immersive digital experiences, the possibilities are expanding rapidly.

Learn more about the SAP and NVIDIA collaboration today. Explore what AI can do for your business.


Walter Sun is SVP and global head of AI at SAP.

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