Organizations today face growing pressure to navigate labor shortages, evolving employee expectations, changing skills requirements, and increasing operational complexity. As these challenges converge—across factory floors, service centers, project teams, and global operations—workforce management is becoming more than an operational necessity. It’s becoming a strategic foundation for workforce transformation. Gartner predicts that by 2030, 70% of organizations will adopt AI-enabled workforce management technology to decrease managers’ administrative workload by an average of four to six hours per week, optimize operations, and enhance employee experience.

That’s why we’re proud that SAP has been recognized as a Leader in the inaugural Gartner® Magic Quadrant™ for Workforce Management Technology.

We believe this recognition reflects SAP’s commitment to helping organizations connect workforce operations, workforce intelligence, and business outcomes through a unified human capital management (HCM) platform. 

Workforce management in the era of Autonomous HCM 

As organizations prepare for the next era of work, leaders need more than scheduling tools and time systems. They need a connected understanding of their workforce. 

Who is available? What skills are needed? Where are emerging labor gaps? How can workforce decisions better support business priorities? 

These questions sit at the intersection of workforce management and workforce strategy. 

That’s why workforce management plays an important role in SAP’s vision for Autonomous HCM. At its core, Autonomous HCM is about helping organizations move more quickly from workforce insight to action.

Workforce management plays a critical role in that vision by providing the operational data and workforce visibility needed to make more informed decisions. 

By bringing workforce management together with core HR, payroll, talent management, and workforce planning, SAP SuccessFactors solutions help organizations gain a more connected view of their workforce, streamline operations, and make more informed workforce decisions. 

Advancing workforce management 

SAP continues to invest in capabilities that help organizations connect scheduling, absence management, time and attendance, workforce planning, and workforce decision-making. Recent innovations include the general availability of SAP SuccessFactors Workforce Scheduling, helping manufacturing and production organizations align labor demand, workforce availability, employee skills, and compliance requirements within a more connected scheduling experience. 

We also recently introduced a new Workforce Management Assistant, which helps employees and managers complete common workforce management tasks—like automatically pre-filling time sheets, validating entries against compliance requirements in real time, and answering policy questions—cutting employee time sheet completion effort by up to 40% and HR service tickets by up to 20%. 

For professional services organizations, this focus on streamlining time extends further. The new consolidated timesheet experience across SAP S/4HANA Cloud Public Edition and SAP SuccessFactors Time Tracking helps unify project time and HR attendance in a single flow from resource planning to revenue recognition.  

From frontline workers on the production floor to project professionals, these capabilities reflect SAP’s commitment to industry-specific depth in workforce management. 

Beyond workforce operations, SAP recently introduced new workforce planning capabilities within SAP Enterprise Planning, helping leaders connect workforce decisions directly to HR, business, and financial priorities through a unified planning foundation.  

In addition, AI-enabled organizational modeling capabilities can support scenario planning and impact analysis, enabling business and HR leaders to evaluate organizational changes and workforce decisions before they are implemented. 

Together, these innovations help organizations connect workforce operations, workforce planning, and workforce decisions in new ways, supporting SAP’s broader vision for Autonomous HCM. 

Delivering meaningful outcomes 

Organizations across more than 126 countries and 29 industries are using SAP SuccessFactors workforce management solutions to help improve workforce visibility, streamline time and scheduling processes, strengthen compliance, and create better experiences for employees and managers. 

Eurobank deployed SAP SuccessFactors Time Tracking to comply with new labor regulations requiring detailed workforce scheduling and time management. The organization achieved 99% clock-in and clock-out compliance, reduced neglected clock-outs by 44%, and decreased data-uploading errors by 25%, helping improve workforce visibility, compliance, and operational efficiency.  

Ocean Network Express (ONE) implemented SAP SuccessFactors Time Tracking, SAP SuccessFactors Employee Central, and payroll solutions to support a global workforce of 10,000 employees. By automating time management, overtime calculations, and payroll processes, the company achieved 40% operational savings, improved compliance, and delivered greater flexibility across HR and workforce operations. 

These examples illustrate how workforce management is becoming a strategic capability that helps organizations connect workforce operations with broader business priorities. 

Looking ahead 

We believe our recognition as a Leader in the Gartner® Magic Quadrant™ for Workforce Management Technology reflects SAP’s continued investment in helping organizations build more connected, agile, and resilient workforces—and the trust of our customers, partners, and teams whose collaboration and innovation help shape what’s next. 

With many organizations actively reviewing their workforce management technology, there’s never been a better time to see what SAP can offer. 

Discover why SAP is recognized as a Leader in the Gartner® Magic Quadrant™ for Workforce Management Technology and learn more about SAP SuccessFactors workforce management solutions.

Gartner, Magic Quadrant for Workforce Management (WFM) Technology, By Sam Grinter, Ranadip Chandra, Kelsie Marian, Anand Chouksey, 14 September 2026
Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.
Gartner and Magic Quadrant are trademarks of Gartner, Inc., and/or its affiliates.

@MercedesAMGF1 Team Principal and CEO Toto Wolff was supposed to own forty percent of the team he runs. Niki Lauda asked for ten of it, on the same terms, hours after finding out. Toto agreed, and the man who took a piece of his stake became the closest friend he had.

In the third episode of Significant Figures, Toto sits down with Jason Bell and Ariana Bravo to revisit the moments behind the numbers that have shaped his life so far. There is 2021, the night in Abu Dhabi that still overshadows a record eighth title. The 17 that took him to a race weekend at the Nürburgring. The 30 percent that made him an owner. The 15 that he still calls an absolute horror. And then his “Bring It” Number: the number Toto brings to the table himself, and the only one he says points forward rather than back.

Significant Figures is a new series about the people behind the public achievements – the pressure, relationships, turning points and beliefs that shape their lives and careers.

🔔 Subscribe to follow the series as more Significant Figures reveal the stories behind their numbers.

CHAPTERS
00:00 – What’s To Come
01:17 – 2021 – Abu Dhabi
07:00 – 17 – The Start
18:13 – 30 – The Initial Stake
27:00 – 15 – Family Grief
34:47 – 3 – The Future
38:36 – The Debrief

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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6059B1auuf

This is Significant Figures, a new SAP series where we’re joined by some of the most exciting and ambitious names across sport and industry to discover the numbers that have defined them.

In Episode 3, we’re joined by Toto Wolff, Team Principal & CEO of the Mercedes-AMG PETRONAS F1 Team.

Watch the full episode here: https://sap.to/6057B1IOd5

Introducing Significant Figures, a brand new SAP series where we’re joined by some of the most exciting and ambitious names across sport and industry to discover the numbers that have defined them.

In Episode 1, we’re joined by @MercedesAMGF1 driver, Kimi Antonelli.

Watch the full episode here: https://sap.to/6052BEaHjm

SAP S/4HANA Cloud Public Edition 2608 brings new SAP Integrated Product Development innovations to help organizations streamline product handover, improve formulation processes, strengthen product structure integration, and connect engineering teams across the digital thread.

In this release highlights video, Annette García Lorenzo from Product Success presents through her digital twin to explore the latest SAP Integrated Product Development updates delivered with SAP S/4HANA Cloud Public Edition 2608. See how new capabilities in product handover, master recipe integration, product structure APIs, formulation management, and CAD integration can help companies improve efficiency, consistency, and collaboration across product development and manufacturing.

You’ll see how the new Merge feature in Product Handover helps production engineers consolidate engineering items into a single manufacturing item while maintaining traceability to the original components. The video also shows how Product Handover to Master Recipe enables production engineers to derive a master recipe in SAP S/4HANA Cloud, helping connect formulation and production-relevant data more seamlessly.

Annette also introduces new Product Structure APIs that allow external systems to create, update, and manage product structures more efficiently. For formulation, new process parameters and cross-dimensional units of measure help recipe developers define production conditions and work with different units such as kilograms, liters, bottles, bags, or pieces. The video closes with new CAD integrations for Autodesk Inventor, SOLIDWORKS, and Solid Edge, helping connect MCAD authoring tools directly with SAP Cloud ERP to strengthen engineering collaboration and the digital thread.

Highlights include:

🔄 Merge feature in Product Handover — Consolidate multiple engineering items into a single target manufacturing item while preserving traceability to all originating components.

🏭 Product Handover to Master Recipe — Create handover activities that derive master recipes in SAP S/4HANA Cloud and connect formulation data with production-relevant attributes.

🔗 Product Structure APIs — Enable external systems to create, update, and manage product structures, link documents, set property values, and support product data integration.

⚙️ Process parameters in formulation — Define production conditions such as boiler pressure, oven temperature, processing time, and other measurable manufacturing requirements.

📏 Cross-dimensional units of measure — Formulate recipes using different dimensions and units, including mass, volume, and custom units such as bottles, bags, or pieces.

🛠️ New CAD integrations for SAP IPD — Connect Autodesk Inventor, SOLIDWORKS, and Solid Edge with SAP Cloud ERP to support product data governance, engineering-to-manufacturing handover, and cross-functional collaboration.

Chapters:
00:00 – Introduction to SAP IPD 2608 release highlights
00:47 – Merge feature in Product Handover
01:54 – Product Handover to Master Recipe
02:45 – Product Structure APIs
03:36 – Process parameters in formulation
04:18 – Cross-dimensional units of measure
05:03 – New CAD integrations for SAP IPD
05:44 – Closing remarks and SAP PLM Community

• Read Annette’s blog on SAP IPD release highlights in SAP S/4HANA Cloud Public Edition 2608:
https://sap.to/6055BESMel
• Explore SAP Community:
https://sap.to/6055CIrvT
• Learn more about SAP Cloud ERP:
https://sap.to/6056CIrvp

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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6052BESMes

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For any IT leader in local government, the story is a familiar one. The world outside is accelerating, powered by cloud technology and artificial intelligence, while inside the machinery of government often runs on systems built decades ago. The pressure is immense, the resources are tight, and the stakes have never been higher.

This was the exact situation facing Stephen Hawkes, director of Information Technology for the City of Charlottesville, Virginia. But instead of just managing the present, he and his team decided to build the future.

The perfect storm of challenges

For the City of Charlottesville, it was a perfect storm of challenges converging at once. At the heart of it all was a ticking clock: its aging, on-premise legacy system nearing its end-of-support date. This was more than a technical issue, it was a foundational risk to its operations.

At the same time, the expectations of its own employees were skyrocketing. “Everyone is an expert now,” Hawkes explains, pointing to the powerful smartphones and intuitive apps we all use daily. “City employees expected the same simplicity and modern design from their workplace software, but the old systems are causing friction and frustration.”

This frustration was compounded by significant workforce constraints. Like most public sector organizations, Charlottesville found it difficult to compete with private sector salaries. “We are never going to be able to compete on pay,” Hawkes admits. This made recruiting and retaining skilled talent a constant battle.

And looming over everything was the growing shadow of cybersecurity threats. With AI-powered attacks becoming more sophisticated by the day, protecting the city’s data and infrastructure was a monumental task for a small IT team.

The quest for a modern solution

Inaction was not an option. The city needed more than just a simple upgrade. It needed a fundamental shift. It embarked on a bold, 14-month quest with a full digital transformation to move operations to SAP S/4HANA Cloud.

This was its answer to the storm. By migrating two decades of data to the cloud, it built a new, resilient foundation for the future.

The impact on employees was immediate and profound. The new, web-based SAP Fiori interface delivered the modern, intuitive experience everyone had been waiting for. “That’s what we’re probably most excited about,” Hawkes says. “With potentially powerful new AI capabilities at their fingertips, the city’s team can now exceed expectations, instead of struggling to meet them.”

This new technology also became a powerful tool in the battle for talent. Hawkes sees the integrated AI tools as a “great leveler,” enabling logical, problem-solving thinkers to perform complex data analysis without needing a specialized computer science degree. This widens the talent pool and empowers the existing workforce. And with the implementation of SAP SuccessFactors solutions, its HR professionals now have modern tools to improve recruitment and retention.

Perhaps most importantly, the move gave the city a powerful ally in the fight against cyber threats. While Hawkes is proud of his internal team, he knows they can’t be on guard 24/7. “We’re not, [but] they are,” he says of SAP’s global security operation. “That gives us some ease.”

Wisdom from the journey: lessons for fellow leaders

A journey of this magnitude is never without its lessons. When asked what advice he’d offer his peers, Hawkes shared three crucial pieces of wisdom.

First, he stressed the absolute necessity of executive buy-in. For years, the project struggled to get off the ground due to leadership turnover. It wasn’t until the city manager gave the definitive ‘let’s move forward’ that the quest could truly begin. That sponsorship is the key that unlocks everything else.

Next, he highlighted the importance of choosing the right partner. A transformation project is too complex to undertake alone. Hawkes credits the success of going live on the exact day they had planned 14 months earlier to the deep trust and true partnership they had with their system integrator.

Finally, he spoke about the critical, and often underestimated, element of change management. You can have the best technology in the world, but if your people aren’t prepared for it, the project will falter. “We were very intentional about our change management,” Hawkes recalls, emphasizing that planning for the human side of the transition is just as important as the technical one.

The City of Charlottesville’s story is a testament to what’s possible when vision, strategy, and technology align. It’s a narrative of turning daunting challenges into defining opportunities and building a government that’s ready for tomorrow.

To get the full, firsthand account of this incredible transformation, watch the complete interview.

Jamison Braun is SVP and managing director for U.S. Public Services at SAP America.

Grupo UMA, a leading motorcycle assembler and distributor, is accelerating manufacturing growth across Colombia and Central America with SAP Cloud ERP Private.

Operating in multiple countries and serving thousands of riders every month, the company needed standardized, automated, and data‑driven processes to support expansion – while maintaining quality and customer experience.

By implementing SAP Cloud ERP Private, Grupo UMA streamlined core business processes across finance, production, and logistics, replaced manual work with real‑time insights and end‑to‑end process integration. Global operating models, automated workflows, and transparent cost visibility now enable faster decision‑making and scalable growth across the region.

The impact: Production increased from approximately 11,000 to 17,000 motorcycles per month – with a clear path to 20,000. Across markets including Guatemala, El Salvador, Costa Rica, Honduras, Nicaragua, and Colombia, Grupo Uma is improving supply chain efficiency, optimizing production capacity, and delivering consistent quality with solutions such as SAP Extended Warehouse Management (EWM).

Beyond operations, teams are shifting from manual, operational work to a more strategic, innovation‑driven, and analytics‑focused approach—helping the organization evolve into a truly data‑driven enterprise.

Discover how SAP helps manufacturers in Latin America scale faster, operate smarter, and deliver better customer experiences with cloud ERP and read the full customer story on SAP News Center:

SAP Helps Boost Grupo UMA’s Motorcycle Production

00:00 – Intro
00:23 – What is GRUPO UMA?
00:40 – GRUPO UMA and SAP
01:05 – SAP as a Fundamental Pillar
01:35 – People Transforming by SAP
02:14 – Future

SAP Industry AI brings deep industry knowledge, process logic, data context, and regulatory rules into AI-powered solutions tailored to the way businesses actually run.

In this SAP Sapphire Orlando 2026 keynote segment, Sebastian Steinhaeuser, Chief Operating Officer, SAP SE and Member of the Executive Board, explains how its long-standing industry expertise is becoming a foundation for autonomous industry solutions. Built on SAP Business AI Platform, Industry AI helps organizations move from fragmented processes to outcome-driven, end-to-end solutions across core operations.

The video highlights examples across regulated manufacturing, revenue growth management, and unified commerce. In life sciences, Industry AI can support audit-ready manufacturing processes that detect disruption early, keep operations within regulatory limits, and simulate compliant recovery options in real time. For consumer products and retail, Industry AI can help resolve delivery settlement exceptions, orchestrate product introductions, classify products, guide promotion decisions, and trigger supply chain actions autonomously.

With autonomous industry solutions connected to core execution systems, SAP is helping customers apply AI where industry context matters most.

Watch the full Global Keynote: https://youtu.be/9aa-etRsaLU?si=j0rDQJCtoxUai0fX
Watch all SAP Sapphire replays on demand: https://www.sap.com/events/sapphire.html

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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://www.sap.com/index.html

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Becoming an autonomous enterprise takes more than adding AI agents. It takes process redesign, change management, and a trusted path to adoption.

In this SAP Sapphire Orlando 2026 keynote segment, Christian Klein, SAP’s Chief Executive Officer, introduces new RISE and GROW with SAP offerings designed to help organizations move toward the Autonomous Enterprise. He explains why business process transformation, end-user enablement, and AI adoption must work together to create real enterprise value.

The video highlights how SAP architects, AI developers, industry consultants, and LoB consultants can support customers on site to activate and drive adoption of three Joule Assistants and their associated agents within the first year. Christian also explains how SAP is supercharging ERP migration with new Joule Assistants that can support complex tasks such as data migration, test automation, and business process re-engineering.

With AI-powered migration tools, harmonized data, simplified processes, and guided adoption through RISE and GROW with SAP, organizations can build a stronger foundation for accurate, reliable AI outcomes at scale.

Chapters:
00:00 – Bringing the Autonomous Enterprise to life
00:15 – Building resilience in uncertain times
00:31 – Why technology alone is not enough
00:38 – AI adoption and business process redesign
00:52 – New RISE and GROW with SAP offering
00:59 – On-site support for AI adoption
01:18 – Activating three Joule Assistants in year one
01:39 – Modernizing legacy system landscapes
01:48 – Why harmonized data matters for AI
02:03 – AI-powered ERP migration platform
02:21 – New Joule Assistants for ERP migration
02:28 – Reducing migration effort with AI

Watch the full Global Keynote: https://sap.to/6055BBLKKd
Watch all SAP Sapphire replays on demand: https://sap.to/6056BBLKKe

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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6054BBLKKm

#SAP #BusinessAI #SAPSapphire