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27 May

The Power of Connection: Harnessing Customer Experience for Competitive Advantage

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Every customer interaction is a chance to win loyalty and drive growth. Companies that prioritize customer experience can stand out with seamless, high-quality interactions that build lasting connections.

In the AI era, relying on standalone line-of-business applications limits growth. To unlock their full potential, businesses need a connected business suite, a unified data strategy, and a powerful data foundation — forming an integrated system that breaks down silos, empowers teams, and enables personalized engagement.

Foundation for intelligent growth

With more than 50 years of expertise in managing critical business data, SAP helps companies unlock AI that is relevant, reliable, and responsible. This year at SAP Sapphire, we announced innovations for customer-centric, AI-powered growth — whether paired with SAP or non-SAP solutions. These innovations build on the three critical growth drivers:

SAP Business Suite delivers real-time insights and connections across systems and data. With built-in AI, it transforms complexity into clarity and enables fast, agile action.
SAP Business Data Cloud centralizes trusted internal and external data, breaking down silos to deliver real-time visibility and insights for personalized experiences.
SAP Customer Experience (SAP CX), is central to this growth strategy and brings AI into every interaction — from marketing to service — tapping into business-critical data to deliver seamless, context-rich experiences, while maximizing the value of existing SAP investments.

This integrated approach enables smarter decisions, more responsive service, and long-term loyalty.

Our latest innovations expand upon this growth engine, helping companies stand out.

AI-driven automation for accelerated impact

Our expanding Joule Agent portfolio bridges the gap between intelligence and automation. These ready-to-use AI agents automate routine tasks deliver value quickly with minimal configuration. New agents include:

Quote Creation Agent: Drafts structured, CRM-ready quotes, reducing response time from hours to minutes. Learn more about SAP Business AI for sales and service here.
Catalog Optimization Agent: Continuously improve SEO and product descriptions to improve discoverability and conversion. Learn more about SAP Business AI for marketing and commerce here.

Working seamlessly within existing SAP CX environments, Joule Agents preserve human judgment where it matters most while automating the rest, freeing teams to focus on growth.

Quote Creation Agent: Automated quote drafts from customer email requests

Connections that drive efficiency and growth

SAP Enterprise Service Management unifies service delivery across sales, marketing, HR, finance, procurement, and more, powered by AI and embedded across SAP Business Suite. With its unique focus on user experience, it boosts productivity and operational excellence.

For SAP CX users, it centralizes processes for sales inquiries and support, accelerating close rates and shortening deal cycles. This unified approach turns fragmented service into seamless, AI-powered orchestration.

Key capabilities across the SAP portfolio include:

Human Capital Management: Self-service and AI routing of complex issues frees HR teams for strategic priorities
Finance: Automates accounts receivable/payable inquiries, disputes, and discrepancies to improve accuracy, shorten AR turnover, and accelerate cash flow
Customer Experience: Centralized, AI-driven sales inquiries and support, improves response times and boosts close rates

Automation and unified systems help streamline operations and strengthen customer relationships, fueling satisfaction and growth.

Centralized, AI-powered case summaries, timelines, recommended answers

Smarter revenue management for maximized growth

Launching in the third quarter 2025, SAP Revenue Growth Management helps consumer packaged goods companies optimize promotions, budgets, and ROI with AI insights and real-time financial data. Public cloud integration helps prevent overspend and supports SAP Sales and Operations Planning with SAP Integrated Business Planning.

Key enhancements include:

Visibility into revenue, margin, ROI, volume, and profit and loss data for account performance insights and better trade promotion decisions
Promotion spend insights via integrated SAP Cloud ERP
More accurate forecasting with SAP Integrated Business Planning and streamlined budget planning with SAP Analytics Cloud
Improved trade promotion budget management at customer and product levels, aligned to financial plans

By turning promotion data into demand signals, companies can optimize promotion strategies, reduce overspend, and deliver personalized, data-driven interactions at scale.

Insights into investments and account potential for key account managers

Scalable success: from self-service insights to full B2B commerce

SAP B2B Self-Service Portal, a powerful SAP Cloud ERP add-on, gives B2B customers secure, 24/7 access to real-time order data from all sales channels. Designed for digital-first buyers, it reduces support workload and creates a solid foundation to scale and expand into full B2B e-commerce.

Key capabilities include:

Native SAP Cloud ERP integration for real-time order and invoice data across channels with no middleware or data duplication
Omnichannel visibility — EDI, email, phone, fax, direct sales, e-commerce — for one-stop customer order data access
Rapid time to value with preconfigured data models, UI templates, and our vetted partner ecosystem
Faster issue resolution with user emulation, allowing support teams to see what the buyer sees
Future-ready scalability that easily extends to full B2B e-commerce without re-platforming

With low TCO and deployable in just weeks, the portal supports digital-first convenience and long-term growth.

Real-time order status, delivery estimates, and payment updates across channels

Easy, adaptable, future-ready payments

While SAP B2B Self-Service Portal empowers B2B customers with real-time access to orders and transactions, SAP Commerce Cloud, open payment framework modernizes payments. Its no-code, low-code architecture enables flexible support for methods like buy now, pay later and a wide range of third-party payment service providers, including Stripe, Adyen, Worldpay, and Airwallex. Announced in the first quarter, the solution allows rapid deployment and customized payment solutions.

Benefits include:

Rapid customization of payment experiences for seamless experiences
Flexibility to meet evolving buyer needs
Seamless scalability while ensuring compliance and security
Reduced complexity and time to value

Together, these capabilities form the foundation for long-term growth.

Real-time data intelligence for seamless experiences

As businesses gain control over payment experiences, they also need real-time visibility into the transactions driving their operations. Customers expect consistent, personalized experiences across channels, from in-store to mobile to online, at every touchpoint.

SAP Order Management Services, a modular, cloud-native solution bundle, unifies point-of-sale and digital order data, processes high-volume transactions in real time, and ensures accurate inventory availability across locations. It supports flexible fulfillment and returns, such as buy online, pick up in-store (BOPIS), and return anywhere, and enables more intelligent inventory planning, sourcing, and channel-aware promotional planning.

These capabilities reduce operational friction, increase loyalty, and help businesses scale profitably and sustainably.

Turning customer experience into competitive advantage

These innovations enable a growth strategy that transforms customer experience into a powerful competitive advantage. By connecting data, processes, and interactions with AI-driven insights, businesses can deliver proactive, tailored experiences that foster loyalty and fuel growth.

SAP is committed to helping customers harness the power of customer experience. These innovations reflect our focus on delivering real-world value and unlocking new growth opportunities.

Learn more about our SAP CX innovations and how they can help your business grow.

Balaji Balasubramanian is president and chief product officer for SAP Customer Experience.

24 May

BUSINESS NEWS

Driving Business Resilience with New Finance and Spend Capabilities

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This year has been marked by continuous disruption, shifting regulations, and unstable geopolitical conditions. But it has also been characterized by new opportunities to generate business value.

This is true for each function within an enterprise. Teams within HR, Sales, Marketing, Finance, and Spend are positioned to drive impact in every aspect of business — from revenue growth to cost management to overall business agility and resilience.

The innovations shared at SAP Sapphire in 2025 reflect our commitment to bringing out your best, providing a clear path to guide organizations toward certainty in a time where that is rare. These innovations will empower organizations to navigate the complexities of the current landscape and emerge stronger, more adaptable, and better equipped to face the future.

Here are a few innovations that we announced that support Finance and Spend teams in delivering increased value.

Introducing embedded virtual cards in SAP Ariba

Many organizations work to be nimble as it relates to finding the right supplier at the right time, which can mean introducing one-time vendors into the supplier landscape. While this helps with business agility, it often comes with a cost: time-intensive supplier onboarding processes that involve manual effort that is better used elsewhere. Traditional payment methods, like checks and physical credit cards, not only require more work, they can introduce fraud risk and security vulnerabilities.

That is why SAP is embedding virtual card payments into SAP Ariba Buying and SAP Ariba Buying and Invoicing. We are supporting the flexibility and agility needed to help businesses run at their best. At no additional cost, our customers can now use virtual credit cards for pay on purchase order transactions. With virtual cards, customers can:

Prevent overcharges and fraud
Enjoy payment flexibility
Better manage spend security
Reduce manual effort of supplier setup processes
Enhance vendor payment efficiency
Maintain control of payments made outside of procure-to-pay ERP processes

Using virtual cards requires minimal change management efforts, giving buyers the ability to adjust card parameters based on enterprise-wide objectives without disruption.

SAP integrates WalkMe Premium with SAP Ariba and SAP Concur

In a time when digitalization is imperative, minimizing obstacles and reducing change management efforts is key to a smooth business transformation. Time and time again, I hear leaders report that one of the biggest challenges of implementing new software is employee change management.

Introducing WalkMe Premium for SAP Ariba solutions, a platform that provides real-time, in-app guidance for users to reduce the time and effort associated with adopting new technology in the workplace, empowering employees to maximize business value with SAP Ariba. Customers can also take advantage of WalkMe Premium for SAP Concur solutions, which offers users valuable, easy-to-follow training content, all within the SAP Concur user interface.

The WalkMe solution is a digital learning platform that helps users apply process knowledge in real time to navigate complex software tasks. With WalkMe Premium integrated directly into SAP solutions, employees can access in-app prompts for standard tasks, like creating purchase orders or managing approvals, with pre-configured industry templates that eliminate the need to learn overly technical processes.

The in-app workflow guidance can be adjusted as needed to keep processes up-to-date, allowing for little to no change management effort to ramp employees up faster than ever — all while preserving process compliance. At SAP, we know that clear, concise user guidance is key to accelerating technology adoption. I expect that the integration of the WalkMe solution into SAP solutions will be a gamechanger for organizations experiencing technology updates and changes.

New Joule Agents enhance finance and spend functionality

New agentic AI capabilities are coming to finance and spend solutions with Joule agents that will be integrated across SAP Business Suite. These new agents include:

Meeting Location Planner Agent: Automates time-consuming group travel tasks, improving efficiency and user experience
Expense Report Validation Agent: Uses alerts and guided experiences to help employees fix issues based on past data, company policy, and patterns before submitting reports
Sourcing Agent: Uses past event data and supplier information to autonomously create sourcing events tailored to specific needs and users can easily modify these events to efficiently manage supply chain disruptions.
Dispute Resolution Agent: Analyzes dispute details and relevant business records to validate cases and propose solutions
Accounts Receivables Agent: Uses data related to overdue receivables to perform appropriate follow-up tasks with customers

Additionally, SAP Ariba Procurement customers will soon be able use Joule to enhance daily tasks such as retrieving supplier bids, displaying past purchases and approvers, and providing easy access to supplier information. Joule innovations will also be available soon in SAP Fieldglass solutions, enabling users to accelerate existing workflows and processes.

SAP Taulia Receivables directly integrated into SAP finance solutions

Embedded finance capabilities have been expanded with the integration of Receivables Finance, powered by SAP Taulia, in SAP finance solutions. Finance teams now have a fast, scalable way to unlock capital from outstanding receivables in a time when businesses are battling inflationary pressures, tariffs, and supply chain volatility. This capability can be activated immediately in SAP finance solutions.

Once activated, SAP Taulia Receivables enables users to:

Dynamically manage working capital
Accelerate receivables through true sale
Use Joule-powered insights to make informed liquidity decisions

Expanded SAP Ariba Procurement and travel and expense offerings in SAP Business Suite

In keeping with our promise to deliver a connected, suite-first experience for our customers, SAP Business Suite includes extended SAP Ariba and SAP Concur functionality.

The newly announced SAP Business Suite application packages align with the strategic business needs of our customers with line of business-specific bundles, delivering an improved buying experience. With strategic sourcing package, our procurement customers can manage the source-to-contract process from start to finish. Within the SAP Finance Premium package, customers have access to operational procurement capabilities, including requisitioning, invoice management, and B2B collaboration, along with expense management capabilities from SAP Concur.

Achieving success in a new era of procurement

Amid the unpredictable nature of today’s finance and spend landscape, agility is the secret to long-lasting success. SAP’s advanced AI capabilities, powered by harmonized data and paired with an integrated suite of applications, ensure productivity, accuracy, and an optimized employee experience.

With SAP, you can handle anything that comes your way.

If you did not get a chance to attend SAP Sapphire, access on-demand content from the event platform here.

Etosha Thurman is chief marketing officer for Finance and Spend Management at SAP.

23 May

BUSINESS NEWS

Transform Today to be Resilient Tomorrow

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In a keynote that blended interactive audience participation, customer conversations, and product announcements, SAP executives and customers took to the SAP Sapphire stage on Wednesday to showcase how cloud computing and artificial intelligence (AI) are reshaping global business.

With the evolving SAP Services and Support portfolio, SAP executives also showcased a new approach to engaging with customers. The message was clear: transformation is no longer optional — it’s survival.

Building on this theme, Thomas Saueressig, Member of the Executive Board of SAP SE, Customer Services & Delivery, emphasized how SAP stands by its customers as an indispensable partner in today’s volatile environment marked by shifting tariffs, global uncertainties, and an accelerating pace of change. “We understand that our customers seek faster transformations, faster time to value, and increased agility,” Saueressig said, adding that SAP is committed to supporting them at every step of the way.

Using RISE with SAP, the company’s transformation-as-a-service offering, and the power of the Business Transformation Management portfolio, SAP can already deliver up to 30 percent cost savings for its customers, and this is more important than ever when budgets are under pressure and organizations need to transform quickly. “But we don’t stop there,” Saueressig said, announcing a further evolution of the RISE with SAP Methodology, with updates to the discovery phase, a project workspace in SAP Cloud ALM, as well as a new transformation preparation service, including tailored transformation road maps for SAP customers.

07 May

BUSINESS NEWS

SAP SuccessFactors Named a Leader in IDC MarketScape for Worldwide Talent Acquisition 2025 Vendor Assessment

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SAP SuccessFactors has once again been recognized as a Leader in the IDC MarketScape: Worldwide Talent Acquisition 2025 Vendor Assessment (doc #US53236625, March 2025). SAP SuccessFactors was previously named a Leader in the IDC MarketScape: Worldwide Modern Talent Acquisition Suites 2022 Vendor Assessment (doc #US48357022, June 2022).

In today’s fast-changing world of work, hiring the right talent has never been more critical—or complex. HR and talent acquisition leaders are under growing pressure to deliver fast results, navigate rising uncertainty, and keep up with rapidly evolving skills needs in their business.

According to the World Economic Forum’s Future of Jobs Report 2025, 63% of employers cite skills gaps in the labor market as the primary barrier to business transformation, while 86% expect AI to significantly transform their business over the next five years. The study also reports that talent availability is declining, making it harder for organizations to find the right talent with the right capabilities needed for the future. At the same time, organizations are rethink i ng their approaches to hiring, embracing AI and moving toward more agile, skills-based strategies to compete for talent in a dynamic and evolving job market.

That’s why selecting the right technology partner matters now more than ever. Organizations need a solution that can help them stay ahead of change, drive smarter hiring, and fuel growth and long-term business success. “Talent acquisition priorities are changing, leading to evolving concentrations and points of entry in an increasingly diversifying vendor space in the market,” says Zachary Chertok, senior research manager, Employee Experience at IDC. “Increased pressures to reduce the time to place qualified talent in roles that fill persistent and evolving skills gaps are leading talent acquisition buyers to rethink their approaches to hiring and the tools that support them.”

SAP SuccessFactors is proud to be named a Leader in the IDC MarketScape: Worldwide Talent Acquisition 2025 Vendor Assessment. SAP SuccessFactors solutions can empower organizations of all sizes to address the ever-changing challenges of hiring in today’s complex, skills-driven world of work.

IDC MarketScape: Worldwide Talent Acquisition 2025 Vendor Assessment by Zachary Chertok, March 2025, IDC # US53236625.

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market, and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-to-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral, or minus next to the vendor name.

The report analyzes the expansive talent acquisition ecosystem, evaluating 22 vendors for user experience, native solution capabilities, future development pipelines, and company criteria, including size, scope, geographic reach, and future growth targets. We believe SAP SuccessFactors’ position as a Leader reflects visionary product strategy, continuous innovation, comprehensive solution functionality, and demonstrated customer value and satisfaction. The IDC MarketScape states, “SAP SuccessFactors Recruiting is part of the SAP SuccessFactors HCM suite and provides AI-enabled tools, resources, and services to support recruiters and talent teams to source and align talent to their best-fit connection points within the organization.” Highlighting SAP SuccessFactors’ strengths, the report mentions, “SAP SuccessFactors customers find that the solution provides them with deep insights drawn from across the existing and modeled workforce. SAP SuccessFactors’ AI and analytical capabilities support clients to tie candidate-centric hiring practices into the evolving and modeled skilling and position needs of the organization.”

Helping companies hire smarter and faster

Hiring today isn’t just about filling open roles. It’s about building strong talent pipelines, finding people with the right skills and potential, creating exceptional candidate experiences, and aligning every hire to overall HR and business goals. SAP SuccessFactors Recruiting and SAP SuccessFactors Onboarding offer comprehensive, AI-enabled solutions that can simplify global hiring to help organizations attract, engage, and hire top talent with the right skills needed today and in the future.

The IDC MarketScape notes, “SAP SuccessFactors Recruiting helps recruiters maintain fluid and flexible organizational talent pipelines that retain and progressively match high-performing talent to where they are best fit within the evolving organization.” The report continues, “Overall, recruiters and talent acquisition teams find that SAP SuccessFactors’ recruiting and talent acquisition capabilities are feature rich, support dynamic and evolving compliance and sourcing needs, and support custom and AI-informed workflows and candidate progression.” SAP SuccessFactors solutions can enable organizations to accelerate hiring with AI-enabled talent acquisition capabilities, including AI-enhanced job descriptions, AI-assisted applicant screening, AI-recommended interview questions, AI-driven skills-based job recommendations, AI-assisted onboarding and offboarding, AI-assisted writing, and AI-driven interview summarization.

Adopting the right AI-enabled talent acquisition strategy is what puts innovative businesses ahead. Darussalam Assets, a large and diversified holding company in Brunei turned to SAP SuccessFactors solutions to transform HR’s impact on its business, increasing productivity and efficiency to over 30 subsidiaries across 14 industries. “With SAP Business AI technology embedded in SAP SuccessFactors solutions, we’ve seen significant benefits such as reducing our overall recruitment time from months to weeks. The AI features have streamlined processes for generating and updating job descriptions and creating competency-based interview questions, making our recruitment process more efficient and standardized,” shares Salehin Basir, human capital development manager at Darussalam Assets. The company has seen significant benefits, such as four-times more efficient hiring processes, a 75% reduction in recruitment time, and deeper insights into important HR metrics that improve data-driven decision-making and reduce bottlenecks.

Powering a skills-based, AI-driven talent strategy

With a talent landscape defined by continuous change, the future of hiring relies on taking a skills-based approach to identifying, securing, and growing the right talent. The World Economic Forum reports that 70% of organizations plan to hire for emerging, in-demand skills, while 51% intend to reskill or upskill existing employees to fill growing skills needs. Whether an organization is focused on developing talent from within or bringing in new capabilities to keep their business ahead, SAP SuccessFactors solutions can help talent teams stay agile, efficient, and aligned to business needs.

According to trusted HCM Industry Analyst Josh Bersin’s Emerging Trends in Talent Acquisition for 2025 factbook, talent acquisition leaders state a growing priority to implement skills throughout their talent functions and strategies—for both hiring and internal mobility. The factbook shares, “AI plays a key role in deploying skills in a scalable and sustainable way, particularly as in-demand and job-specific skills are constantly changing. It can help match skills to jobs, identify skill adjacencies, pinpoint where talent with specific skills is located, uncover learning opportunities, and more.”

Our latest HR trends research finds growing workforce confidence around the potential value of AI, with 70% of managers agreeing that using AI technology for skills-based decision-making would be somewhat or very valuable, and an overwhelming majority of employees (88%) feeling positively about skills-based decision-making. The IDC MarketScape highlights how SAP SuccessFactors users can quickly see value from implementing skills-based hiring strategies, noting: “Simplified application processes help candidates apply from any device and leverage AI to parse skills from their resumes to match those with the company’s evolving skills architecture and talent intelligence.”

Bringing these insights to life, Capgemini is a powerful example of how leading organizations are building skills-based talent strategies ready for the future. Capgemini, a global business and technology partner with 340,000 employees across more than 50 countries turned to SAP SuccessFactors solutions when looking for an HR infrastructure that would allow it to attract, retain, and grow market-leading skills. Capgemini built a skills engine to support the moments that matter across the employee lifecycle, including recruitment, onboarding, talent management, compensation and rewards, learning, and succession management. The company is implementing SAP SuccessFactors HCM to enable skills-based people management and deliver a highly engaging people experience.

Going beyond talent acquisition, SAP SuccessFactors solutions help align hiring to overall HR strategies, with connected, unified learning and talent solutions; a single skills foundation; AI-enabled talent intelligence; and advanced, cross-suite capabilities. The IDC MarketScape notes, “SAP SuccessFactors Recruiting is a natural extension of the SAP SuccessFactors environment that gives companies a fully integrated platform for insights-driven, end-to-end candidate and employee lifecycle management.” The assessment further notes, “Talent acquisition teams can benefit from deep continuous workforce planning insights that guide for and optimize the balance between internal mobility and external hiring for a higher efficacy in talent placement.”

As we look toward the future, organizations that embrace skills-based talent strategies and AI-driven talent acquisition will be best positioned to adapt, grow, and lead in an ever-changing world of work. Learn more about why we were named a Leader in the IDC MarketScape: Worldwide Talent Acquisition 2025 Vendor Assessment and discover more about SAP SuccessFactors Recruiting and SAP SuccessFactors Onboarding.

05 May

BUSINESS NEWS

SAP Extends Contracts with CEO Christian Klein and CFO Dominik Asam

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WALLDORF — The Supervisory Board of SAP SE (NYSE: SAP) today announced that it has further extended the contract of Christian Klein, CEO and chairman of the Executive Board. Initially set for three years starting in May 2025, the contract has now been extended to five years, continuing until April 2030.

The Supervisory Board has also extended the contract of Dominik Asam, CFO and member of the Executive Board, at his own request for two years to March 2028. These decisions ensure continuity and stability within the Executive Board, which as a leadership team collectively oversees the successful execution of SAP’s long-term strategy.

“Christian Klein and Dominik Asam, together with the executive team, have played an instrumental role in SAP’s ongoing success, providing steady leadership throughout the company’s transformation journey,” said Pekka Ala-Pietilä, Chairman of the Supervisory Board of SAP SE. “On behalf of the Supervisory Board, I thank them all for their contributions to strengthening SAP’s position as a global leader in enterprise technology.”

Klein (45) started his career at SAP in 1999 as a student. After holding various positions across the company, including Chief Financial Officer of SAP SuccessFactors and SAP’s Chief Controlling Officer, he was appointed Chief Operating Officer of SAP in 2016, a role in which he continued until 2021. Klein has been the sole CEO of SAP SE since 2020.

Prior to being appointed CFO of SAP in 2023, Asam (56) had served as CFO at Airbus SE from April 2019 to February 2023 and Infineon Technologies AG from 2011. In 2010, he was Head of Group Controlling at RWE AG. From 2005 to 2010, he held various roles at Siemens AG, including CEO of Siemens Financial Services and Corporate Vice President and Treasurer.

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Media Contact:
Marcus Winkler, +49 6227 767497, marcus.winkler@sap.com, CEST
SAP Press Room; press@sap.com

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP’s 2024 Annual Report on Form 20-F.
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23 April

BUSINESS NEWS

SAP Announces Q1 2025 Results

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WALLDORF — SAP SE today announced its financial results for the first quarter ended March 31, 2025.

Current cloud backlog of €18.2 billion, up 28% and up 29% at constant currencies
Cloud revenue up 27% and up 26% at constant currencies
Cloud ERP Suite revenue up 34% and up 33% at constant currencies
Total revenue up 12% and up 11% at constant currencies
IFRS operating profit of €2.3 billion; non-IFRS operating profit of €2.5 billion, up 60% and up 58% at constant currencies

“Q1 once again underlines that our success formula is working. Current cloud backlog expanded 29% at constant currencies and total revenue saw a double-digit increase. With a share of more predictable revenue of 86%, SAP’s business model remains resilient in uncertain times. Our AI-powered portfolio enables companies to navigate supply chain disruptions in over 130 countries and to unlock efficiencies with agility and speed.”

Christian Klein, CEO

“Q1 marks a solid start to the year in a highly volatile environment, with strong total revenue growth and outstanding operating profit expansion. These results are a testament to our cost discipline and focused execution. While we’re encouraged by this momentum, we remain mindful of the broader environment and are approaching the rest of the year with vigilance, continuing to safeguard both profit and cash flow. “

Dominik Asam, CFO

Read the Quarterly Statement

Press Contacts:
Joellen Perry, +1 (650) 445-6780, joellen.perry@sap.com, PT
Daniel Reinhardt, +49 (6227) 7-40201, daniel.reinhardt@sap.com, CET