In a keynote that blended interactive audience participation, customer conversations, and product announcements, SAP executives and customers took to the SAP Sapphire stage on Wednesday to showcase how cloud computing and artificial intelligence (AI) are reshaping global business.
With the evolving SAP Services and Support portfolio, SAP executives also showcased a new approach to engaging with customers. The message was clear: transformation is no longer optional — it’s survival.
Building on this theme, Thomas Saueressig, Member of the Executive Board of SAP SE, Customer Services & Delivery, emphasized how SAP stands by its customers as an indispensable partner in today’s volatile environment marked by shifting tariffs, global uncertainties, and an accelerating pace of change. “We understand that our customers seek faster transformations, faster time to value, and increased agility,” Saueressig said, adding that SAP is committed to supporting them at every step of the way.
Using RISE with SAP, the company’s transformation-as-a-service offering, and the power of the Business Transformation Management portfolio, SAP can already deliver up to 30 percent cost savings for its customers, and this is more important than ever when budgets are under pressure and organizations need to transform quickly. “But we don’t stop there,” Saueressig said, announcing a further evolution of the RISE with SAP Methodology, with updates to the discovery phase, a project workspace in SAP Cloud ALM, as well as a new transformation preparation service, including tailored transformation road maps for SAP customers.

