Learn how you can use configuration and extensibility to unlock the full potential of your Field Service Management solution.
Chapter Highlights:
00:06 – Installing an extension
01:10 – Generative AI
01:31 – Extensions example in dispatching
02:00 – Extension examples in mobility
02:48 – Knowledge Management
03:08 – Augmented Reality & Remote Assist
Learn more: https://sap.to/6055T2lvb
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Although women comprise about 35% of the workforce at SAP, when it comes to shaping AI it seems they are punching above their weight.
Here, five SAP employees share about their roles, motivations, and tips for anyone wanting to step into AI. The women – Khawla Mallat, Camila Lombana Diaz, Xin Chen, Nadine Hoffmann, and Puntis Palazzolo – span four countries and three areas: Data Science Engineering, Product Management, and AI Ethics.
Data Science Engineering
Dr. Khawla Mallat, Security and Quantum Exploration Team, SAP France
“Be ready to be challenged all times,” says Mallat, if you want to build a career in AI.
Unlike most data scientists at SAP, Mallat does not work directly on the product but is firmly anchored in researching and addressing “some of the technical challenges related to AI, namely fairness, explainability, privacy, and security.”
Prior to joining SAP two years ago, Mallat was confronted with the unintended prejudices of face analysis systems. Certain demographic groups, explains Mallat, used to be inadvertently omitted or underrepresented in the underlying data sets, leading to shortcomings in the face analysis capabilities. Such cases highlight the broader issue of bias in other AI applications. In areas like HR, she continues, removing personal details in data sets might seem to solve the bias issues, but AI can still infer these details. This leads to potentially biased outcomes and the lack of explainability in AI models makes identification of such biases difficult. Letting data sets like this take root and grow into powerful data models not subject to scrutiny will only magnify the inherent bias or discrimination.
Today Mallat’s passion for addressing such unfairness aligns well with her role of identifying the inherent risks of AI, educating teams about them, and defining technological solutions to mitigate them.
“We need to adopt an interdisplinary approach to AI, with experts from ethics, legal compliance, and domain experts, for example, and abstract ourselves from the role of data scientists to succeed,” says Mallat.
“I love working in AI,” she continues. “Everything is progressing at an incredible pace so if you want to work in AI, you have to have a certain thirst for knowledge. And, regardless of your role, you must take AI ethics – regulations and regulatory frameworks – seriously because these have huge implications not only for SAP but for individuals and societies in general.”
AI Ethics
Camila Lombana Diaz, Responsible AI, Germany
“AI is a mirror of our capacities as humans. And the biggest responsibility for those working in AI is, what do we want to see in that mirror?” explains Lombana Diaz, AI ethics research expert in the AI Ethics/Responsible AI team located in the SAP Business AI growth area.
Lombana Diaz’s responsibilities include maturing and applying the SAP AI Global Ethics policy, creating and delivering enablement content, defining AI personas and processes, and giving guidance to make responsible AI an operational reality for development, as exemplified in SAP’s AI ethics handbook.
When she joined SAP eight years ago, initially as a UX designer and then a strategic designer, machine learning and AI were core topics. But it became increasingly clear to her that “understanding the human implications of AI for a responsible and ethical AI demands a human-centric perspective.”
Even though SAP is committed to the ethical development of AI – developers must now complete AI ethics assessment tasks and a steering committee scrutinizes all high-risk use cases – Lombana Diaz emphasizes the need to remain focused on the inherent risks and unintentional harms that AI may present. Part of her role is an ongoing assessment of the technology, identifying risks and limitations and communicating them to different teams.
As AI continues to evolve at speed, so do the roles. Lombana Diaz is passionate about seeing AI beyond the confines of a technology-centric perspective. “AI is now an omnipresent technology shaping our daily lives; hence, we need individuals working in the field who challenge AI technology to be community centric. AI ethics is a space for experimental, open, curious, collaborative, and human-centered individuals,” and, she concludes, “the time to step into AI and build a career is now because, unlike the technology, the business of AI, the legal and ethical aspects, are still being shaped.”
Data Science Engineering
Dr. Xin Chen, SAP HANA Machine Learning, China
“I have always enjoyed working at SAP since joining nine years ago. I like the work environment and the colleagues here and I really want to encourage others to join us here in AI,” says Chen, data science researcher on the SAP HANA Machine Learning team.
The team works on a toolbox providing different kinds of machine learning algorithms for regression, classification, clustering, and so on for the SAP HANA predictive analysis library.
Part of Chen’s role is investigating research papers on the latest machine learning algorithms and, together with the team, deciding which algorithms would be beneficial to customers. Once the machine learning algorithms are implemented, Chen and the team evaluate feedback from customers and deliver enhancements.
Recently Chen and her team researched machine learning algorithms investigating notions of fairness. “Fairness is a very hot topic just now,” she says. “In mathematics, there are different notions of fairness, but it is still a complex and evolving topic.”
And Chen’s advice to would-be AI developers? “Critical thinking will become even more important to understand what solutions to offer, to make judgements on your own innovations, and to know if the generated output is right or wrong,” she says, reflecting on how this skill will become ever more important for future AI developers.
Product Management
Nadine Hoffmann, SAP Business AI, Germany
“I translate and I want to fascinate,” says Hoffmann, global AI product manager in the SAP Business AI growth area.
Even after more than 20 years at SAP, disruptive ideas and mindset shifts still energize Hoffmann. To be an expert in new technologies, and to be energized and enthused by the constant volume and speed of them, is critical to being successful in the AI product management teams of today because product management is the glue between partners, customers, the field, and development.
“On the one hand,” says Hoffmann, “SAP has data scientists, software engineers, and researchers taking our software to the next level. And on the other, there are experts defining the legal and ethical guardrails.” Product management must be fluent in both “technical software speak” and “customer speak” to understand desires, pain points, and business processes.
Pivoting between these and aligning customer speak with technical software speak is akin to being a translator, Hoffmann says. Our software will only meet the requirements of customers if there is a common understanding between the teams responsible for the technological development, the legal teams responsible for ethical and legal compliance, and the customer.
Regardless of the latest innovation, Hoffmann says success in product management is “not only about convincing teams and partners about the ease and positiveness of a technology, but also infusing them with a fascination about it so that they become passionate advocates and are intrinsically motivated to find out more by themselves.”
Data Science Engineering
Puntis Palazzolo, AI Strategist & Ethics Lead, SAP SuccessFactors, U.S.
“The ethical challenges presented by AI have transcended the scope of individual enterprises, extending beyond entities like SAP. It is crucial that we collaborate with others to collectively address AI’s emerging concerns,” says Palazzolo, who leads the SAP SuccessFactors Data Science team.
The team acts as a consulting service on AI use cases for product teams in SAP SuccessFactors, analyzing the problem, developing code and algorithms, and building proof-of-concepts. Successful AI use cases are then integrated into SAP SuccessFactors solutions.
Much of the data in SAP SuccessFactors solutions is sensitive customer data. With the dramatic increase in generative AI use cases, safeguarding customer data must take precedence, Palazzolo says. “Generative AI is a powerful technology that introduces new challenges, such as hallucinations and automated decision-making. In high-risk sectors like HR, we need to explain how we reach certain decisions, especially when we are impacting people’s lives.”
Palazzolo joined SAP 11 years ago and has been based in Palo Alto, California, since 2013, where she represents SAP on MLCommons – a collaboration of academia and companies, such as Google and NVIDIA, dedicated to developing safe practices and industry-standard benchmarks to improve AI models.
Her advice to current and would-be AI practitioners? Follow your passion, be ethical, and make your voice heard while we still have time.
“Legislators alone cannot write AI regulations for us because they do not have a full understanding of its complexities,” she says. “We cannot solve all the problems by ourselves, but we must make our voices heard to shape the future of AI.”
Alexa MacDonald is an SAP News editor.
Discover the Latest Innovations with Thomas Hammer, our Lead Product Manager, as he unveils the key features and highlights of the SAP HANA Cloud’s Q1 2024 release.
Chapter Highlights:
00:00 Intro
00:30 SAP HANA Cloud Vector Engine
01:10 Integrate remote ABAP CDS views
01:50 Migration Support for XSA Service Instances
02:30 APIs for entire SAP HANA Cloud landscapes
03:01 Integration with Terraform software
👉 To learn more about SAP HANA Cloud, please visit: https://sap.to/6053PBGCV
👉 Join our SAP HANA on-premises and cloud database community to stay up to date: https://sap.to/6057kSwuX
👉 Dive deeper into SAP HANA Cloud updates via our #whatsnewinsaphanacloud tag: https://blogs.sap.com/tag/whatsnewinsaphanacloud/
👉 Register for our webinar to learn more about the SAP HANA Cloud Vector Engine: https://events.sap.com/eur/2024-0404-sap-hana-vector-engine-webinar-global/en/home
See the power of business AI in customer service with the SAP CX AI Toolkit. Learn how to leverage generative AI to streamline query resolution and optimize agent productivity. From smart insights to role specific tools, see how the toolkit equips service professionals to resolve cases faster and deliver on your brand promise.
Chapter Highlights:
00:00 – Intro
00:24 – Empower Your Service Agent with Business AI
00:58 – Demo: Troubleshooting Made Easy
01:28 – Efficiency Boost for Service Teams
01:49 – Demo: Generate a case overview with Business AI
02:30 – Conclusion
For service cloud video: https://sap.to/6053kJpid
For CX AI toolkit: https://sap.to/6055kJpi5
Dive into the transformative capabilities of SAP Datasphere Knowledge Graph and unlock the full potential of your data. SAP Chief Technology Officer Juergen Mueller provides a deep dive into this cutting-edge technology revolutionizes data management, providing precise insights and empowering informed decision-making. Join the private preview to experience the future of data firsthand.
👉Read the full announcement: https://sap.to/6052Xf2WE
👉Watch the replays of the SAP Data Unleashed 2024 event: https://sap.to/6053Xf2W1
#sapbtp #data #ai
0:50 SAP data and analytics solutions
1:55 SAP Datasphare announcements
2:29 SAP Datasphere knowledge graph
5:01 SAP Extended planning and analytics announcements
6:15 SAP Analytics Cloud & Generative AI & Joule copilot
6:30 SAP Analytics Cloud compass
At SAP, we understand that a critical capability in the era of AI is to understand the real-world use of business data. With decades of experience helping organizations run mission-critical business processes, we see firsthand the power business data has in determining optimal business performance.
To make this possible, we’re excited to announce the SAP Datasphere knowledge graph. This capability enables organizations to discover hidden insights and patterns across their applications and systems. And it empowers both technical and business users to deeply understand the relationships between data, metadata, and business processes, as well as boost the effectiveness of machine learning and large language models (LLMs).
SAP S/4HANA falls in a category of business applications known as ERP systems, a term first coined by Gartner in 1990.
SAP announces ground-breaking data innovations that will help customers harness the full power of their data to drive deeper insights, transform planning processes and foster efficiency in the era of AI.
Chapter Highlights:
00:15 – Introduction with Julia White
04:51 – Collibra and AI governance: Innovation announcement
07:00 – Dominik Asam: xP&A insights
10:25 – Bosch Digital: Data and analytics
13:29 – HUGO BOSS: Data and analytics
16:56 – Juergen Mueller: Deep dive
22:36 – Business data fabric: Demo
29:30 – Planning with AI: Demo
33:19 – SAP Analytics Cloud app with Apple Vision Pro
34:22 – Next Steps for Customers
34:44 – Deloitte: A partner perspective
36:14 – Accenture: A partner perspective
37:44 – Closing with Julia White
Read the full announcement: https://news.sap.com/?p=221994
Learn more: https://www.sap.com/events/data-unleashed.html
We invite you to the SAP S/4HANA Public Cloud Innovation Day. Register now: https://sap.to/6050XlOVy
An afternoon full of inspiration. Expect practical demonstrations during our live sessions. Learn from our experts, our partners, and from other customers how to go live with confidence. And, of course, you will have ample opportunity to network.
Experience how your organisation can benefit from ready to run Cloud ERP and GROW with SAP!
Register now: https://sap.to/6050XlOVy
The importance of an efficient, agile, and resilient supply chain has never been more important. See how AI can help deliver the insights and resilience you need to keep your logistics flowing across the globe. You can take full advantage of increasingly complex supply chains, with the ability to anticipate risks and take immediate corrective actions. Quickly evaluate risk and projected delays, zero in on the most important shipments, and make good on your deliveries.
https://sap.to/6058V4i7I
https://sap.to/6050V4i70
This video features the planning board enhancements as part of the 2402 release for SAP Field Service Management.
Learn more at: https://sap.to/6055T2lvb
#SAP #FieldServiceManagement #FSM