Avis Rent A Car System, Inc. and its subsidiaries operate the world’s second largest general-use car rental business, providing business and leisure customers with a wide range of services at more than 1,700 locations in the United States, Canada, Australia, New Zealand and the Latin American/Caribbean region. Avis is recognized as the industry leader in applying new technologies and is one of the world’s top brands for customer loyalty. In Singapore, the office is staffed by a total of 21 personnel whose goal is to leverage on the Avis brand worldwide to provide customers with the similar impeccable service experience that is synonymous with the Avis brand.
As Avis grew from strength to strength in Singapore since its establishment, it gradually became evident that the company needed to adopt a more efficient means of carrying out their financial accounting operations cum reporting. Two drivers were seen to be creating the impetus for such a change. For one, the need for instant or quick access to essential and up to date financial information on Avis debtors and suppliers to enable management to make more profitable decisions under compressed timeframes was definitely creating a push for Avis to re-look at their current status quo. Furthermore, Avis was scheduled to move to a LAN network environment in their new office and it was only imperative that they looked into ways to leverage on their improved I.T infrastructure to run their operations more efficiently. Before their planned move to the new office premise, Avis was running on standalone computer architecture and its accounting staff was performing its accounting operations using a DOS based financial accounting software. Various accounting functions had to be done on separate PCs without the option amongst users to share essential information. This had resulted in Avis staff spending much time tallying the accounts manually and having the need to constantly communicate with each other just to perform the entire accounting function smoothly. Without the aid of any superior accounting software, achieving further staff productivity appeared remote under this circumstance.
With majority of Avis worldwide offices having migrated to Sage 300 ERP (Accpac) financial accounting systems successfully, Sage 300 ERP (Accpac) was naturally the choice for Avis Singapore who chose the Sage 300 ERP (Accpac) Advantage Series as its new enterprise accounting software to replace their outdated DOS accounting system. Sage 300 ERP (Accpac) was recognized by Avis management for its reliability, reputation, easy integration to in-house systems and LAN networks.
Sage 300 ERP (Accpac) financial accounting solutions was clearly making accounting operations Easier, More Accurate And Flexible for users.
With the successful implementation of Sage 300 ERP (Accpac) financial accounting solutions at their new office premises, Avis staff could now experience productivity gains with their renewed ability to access essential information quickly to complete their accounting work more efficiently and effectively. Top of mind benefit was the doing away with the need for manual accounting tasks. Said the finance executive” We could not now print out GST reports and this has definitely enhanced our reporting work which unlike in the past, we have to do it manually.” “We could also just open up the files online and extract the information which is relevant to us. We need not go to our colleagues and ask for the information to do our job.” added Suzie, Finance Manager at Avis.
The use of Sage 300 ERP (Accpac) financial solutions has also greatly helped Avis staff detect errors quicker. This has definitely quickened the pace of which errors like duplicate entries of invoices and checks could be spotted and rectified, hence improving overall accuracy in reports generated. This was made possible by the prompt function found in the software which would highlight such errors to the user when posting a batch, thus sparing them the torment and tedious work of manually comparing entries after they have keyed the essential data into the system.
Sage 300 ERP (Accpac) was also given thumbs up for being a flexible system which allowed amendments to be made before postings. This too helped save much hassle as reverse entries and adjustments do not need to be made.
“With these features tailored to aid us in executing our accounting jobs, our overall work experience has been enhanced.” chipped in a finance executive who had been working with the Sage 300 ERP (Accpac) software since it was first implemented at their company.
Sage 300 ERP (Accpac) was also giving management a head start in making more effective and efficient decisions regarding budgeting and other critical issues
On the management front, Sage 300 ERP (Accpac) was definitely welcomed for its up-to-date reports which could be customised or tailored to their needs and requirements. No longer do they need to wait for the end of the month to have accurate information for analysis and decision-making. At the click of a button, information like suppliers and debtors are instantly available. This was crucial as it allowed management to run its operations more efficiently and effectively by having analysis of key indicators made simpler for their immediate review.
Partnership with The World Management reaps short and long term returns for Avis.
However, even with the best financial accounting software that any organization could possess, little could have been achieved if there weren’t anyone in or out of the organization who was knowledgeable enough about the ins and outs of the software to deploy the software quickly and help the organization start reaping considerable benefits subsequently. Ensuring competency in the use of the software amongst staff, timely and effective technical support were some critical issues needed to be dealt with immediately before any organization could forge ahead with their software investment.
In this aspect, Avis too would have been less quick to realize true productivity gains if not for The World Management, an Sage 300 ERP (Accpac) Channel Partner whose superior technical know made implementation of the Sage 300 ERP (Accpac) Advantage Series seemed like a breeze. More importantly however was their dedication to see through after the implementation process to make sure that Avis was able to effective harness the power of Sage 300 ERP (Accpac) Advantage to get a head start in productivity at the finance division at Avis. The importance of a vendor to see through the entire implementation exercise and thereafter cannot be undermined. Said Suzie, “Back in our previous office, we were running our DOS accounting software without support from a trusted vendor and hence many times, we were not knowledgeable about the tools available in the software and how to use them in our work. This has prevented us from being able to effectively harness these tools to help us perform our accounting operations more effectively. As a result, we depended much on manual efforts to achieve our operational objectives which make us less productive even with the system in place.” Added a finance executive” We could not even print the invoice”
With unsurpassed professionalism and technical expertise acquired through the years of helping numerous clients implement Sage 300 ERP (Accpac) solutions, The World Management knew exactly what was needed to help Avis forge ahead with the Sage 300 ERP (Accpac) financial accounting solutions. Avis staff was given thorough training on the use of the Sage 300 ERP (Accpac) software and this boosted their confidence in the use of the software for their daily job. The World Management was also very helpful during the entire training stint with Avis, answering various software questions to the satisfaction and understanding of Avis staff. In the course, Avis staff was better able to understand the restrictions of the software and how to effectively use the available tools to perform their work more effectively.
The World Management also came in tops for their quick response time for any technical query that were faced by Avis staff subsequently. Their ability to rectify the situation quickly was highly commendable. As quoted from the Executive liaising with World Management, “The staff are very approachable, committed and dedicated, if need be they would even make a trip to our office to solve our problems.”
While Avis staff was getting on track to familiarize with the Sage 300 ERP (Accpac) financial software, The World Management was already helping Avis look ahead at the possibility of further integrating other new Sage 300 ERP (Accpac) solutions at Avis. Said Suzie, “The World Management was able to recommend new products e.g. like the ACCPAY for our payroll and based on our needs were able to recommend us other appropriate packages for our consideration.
With Avis now reaping returns from the use of Sage 300 ERP (Accpac) financial accounting software, Sage 300 ERP (Accpac) CRM solution would be the next in line of consideration for Avis.