About nine out of 10 ERP implementations fall short, often due to lack of adoption by either employees or business units, according to global consultancy Bain & Company. So, how do experts such as Bain ensure success during their own big-bang implementation of, say, SAP S/4HANA Public Cloud?
“We executed this change management successfully by leveraging our own playbook on ourselves,” Ramesh Razdan, Global Chief Technology/Information Officer, Bain & Company, told SAP. “Just as we have done [with clients] multiple times across the globe, in partnership with SAP.”
The “playbook” is Bain’s methodical guide to modernizing an organization’s enterprise resource planning (ERP) system. And it played a vital role in Bain’s own ERP journey.
