Australian Gas Infrastructure Group (AGIG) is redefining what it means to put customers first, especially those who need support the most.
In this episode of Trending Chats, we speak with Monther Alnababeth, Senior Project Manager at AGIG, about their recent customer experience transformation and how technology, empathy, and smarter processes are helping them better serve vulnerable communities.
Tune in to hear the lessons, challenges, and insights behind AGIG’s journey to more connected and compassionate service.
00:05 – Welcome + AGIG’s CRM transformation with SAP Service Cloud
00:20 – What changed: replacing legacy CRM and manual, fragmented processes
00:52 – Modernisation goals + roadmap toward agentic AI automation
01:16 – Top lessons: business engagement + data migration and validation
02:10 – Three pitfalls to avoid: “quick wins,” late reporting, one-size change mgmt
03:29 – Wrap-up + thanks for tuning in
See more of AGIG’s CX transformation with DXC: https://sap.to/6050Cr8PA
🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6052Cr8PC
Listen on Spotify: https://sap.to/6053Cr8Ph
Listen on Apple Podcasts: https://sap.to/6054Cr8u6
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