It’s easier to scale AI when teams can use it right where they already work. In this short partner story, Netconomy shares how the SAP CX AI Toolkit helps customers apply AI capabilities simply, directly within SAP CX solutions.

Netconomy highlights two practical examples: first, automated product descriptions for SAP Commerce Cloud. By gathering product data from multiple sources and enriching it with SEO capabilities, Netconomy built an automated product description solution that helps customers generate clearer, more complete product content, faster and at scale.

Second, faster customer context for SAP Service Cloud. Netconomy shows how AI can help service representatives quickly understand the customer journey during an interaction, so agents can respond faster and handle inquiries more effectively.

Together, these examples demonstrate how SAP’s AI capabilities can enhance core commerce and service workflows, supporting better content quality, faster resolution, and more consistent experiences across channels.

Explore SAP Business AI: https://www.sap.com/products/artificial-intelligence.html

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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://www.sap.com/index.html

#SAPBusinessAI #CustomerExperience #SAPPartner

Utilities are under pressure to modernize while staying compliant and moving faster with regulators. In this SAP partner story, HCLTech shares how it’s using SAP Business AI to speed up high-effort utility workflows, including regulatory documentation and approvals.

At HCLTech, AI is a core part of business, service, and cloud transformation, and SAP Business AI plays a big role in making that real. The team has already built a diverse set of AI-enabled solutions on SAP, all focused on helping utilities move from data to action more quickly.

One example is AquaSphere, a full-stack offering that brings sensor data into SAP Datasphere and uses SAP Business AI to forecast water consumption. The solution also uses SAP AI Core to help users apply sustainability best practices, turning performance data into clear guidance teams can act on.

The video also spotlights a big utilities challenge: the rate case process. When utilities need to increase prices, they have to pull proof from many sources, including websites, historical records, and legal documents, then package it all for regulators. By leveraging SAP Business AI, HCLTech created a knowledge agent designed to cut that work dramatically, helping shorten a process that can take years down to minutes.

Explore SAP Business AI: https://www.sap.com/products/artificial-intelligence.html

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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://www.sap.com/index.html

#SAPBusinessAI #Utilities #SAPPartner

Discover how process owners, process analysts, and transformation leads can accelerate process transformation with AI-assisted guidance, leveraging thousands of SAP best practices to accelerate analysis, design, and improvement.

Discover Joule Agents: https://sap.to/6054hbRG0

#Joule #AIAgents #BusinessAI

Australian Gas Infrastructure Group (AGIG) is redefining what it means to put customers first, especially those who need support the most.

In this episode of Trending Chats, we speak with Monther Alnababeth, Senior Project Manager at AGIG, about their recent customer experience transformation and how technology, empathy, and smarter processes are helping them better serve vulnerable communities.

Tune in to hear the lessons, challenges, and insights behind AGIG’s journey to more connected and compassionate service.

00:05 – Welcome + AGIG’s CRM transformation with SAP Service Cloud
00:20 – What changed: replacing legacy CRM and manual, fragmented processes
00:52 – Modernisation goals + roadmap toward agentic AI automation
01:16 – Top lessons: business engagement + data migration and validation
02:10 – Three pitfalls to avoid: “quick wins,” late reporting, one-size change mgmt
03:29 – Wrap-up + thanks for tuning in

See more of AGIG’s CX transformation with DXC: https://sap.to/6050Cr8PA

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6052Cr8PC
Listen on Spotify: https://sap.to/6053Cr8Ph
Listen on Apple Podcasts: https://sap.to/6054Cr8u6

#TrendingChats #CX #CustomerExperience

See the top capabilities from SAP Datasphere’s November 2025 updates, explained clearly by Klaus-Peter Sauer, in minutes.

From tighter, attribute-based data access to faster pipelines and Excel add-in improvements, this month’s two releases focus on control, performance, and productivity in SAP Datasphere. Klaus-Peter Sauer walks through what changed and why it matters for data engineers, modelers, and analytics teams, so you can quickly assess impact and plan your next move.

Chapters:
00:24 – Define Data Access Controls Based on IdP User Attributes
01:10 – Cancel the Start or Stop Process of an Elastic Compute Node
01:35 – Replication Flows: Increase Maximum Parallel Jobs
01:55 – Transformation Flows: New Aggregation Types
02:16 – Cancel Running Merge Tasks of Local Table (File)
02:32 – Disable Delta Capture for Local Tables (File)
02:46 – SAP Analytics Cloud, add-in for MS Excel: Performance Mode
03:12 – SAP Analytics Cloud, add-in for MS Excel: Preview Version
03:38 – Become an SAP Data Architect

Explore SAP Datasphere on https://sap.to/6055C8JrR to learn more, see docs, and get started 👉https://sap.to/6057C8JrT

See what’s new in SAP SuccessFactors Time Management with geofencing, self-service audits, FMLA automation, and workforce scheduling.

In this 2H 2025 release highlight, Frans Smolders introduces new innovations in SAP SuccessFactors Time Management that help organizations improve compliance, reduce administrative effort, and give employees and managers smarter tools to manage time, absences, and schedules.

The video starts with geofencing for time recording. Employees can clock in and out only when they are within a defined work location, using the mobile app to see proximity to the nearest site. This supports location-based policies, improves transparency, and helps prevent misuse of time recording outside authorized areas – especially relevant for industries with distributed or site-based workforces.

Next, Frans highlights a self-service Time Sheet Change Audit report. Directly from the time sheet UI, employees can generate an audit document that shows all time sheet updates, who made them, and when. This added visibility supports payroll accuracy and strengthens audit readiness.

The release also brings enhancements to absence management, including streamlined connectivity with FMLA service providers for customers in the United States. Automated leave deductions help simplify compliance and reduce manual work for HR and time admins. Building on this, new capabilities for automated payouts allow remaining balances across multiple pay components to be paid out at the end of a period without manual intervention – improving efficiency and payroll accuracy.

The video closes with a preview of Workforce Scheduling for manufacturing and other production industries. Shift scheduling supports demand-driven workforce planning and generates weekly or monthly shift plans that consider operational needs and employee skills. This helps organizations align labor with demand, reduce downtime, and improve productivity as part of a connected workforce management approach with SAP SuccessFactors solutions.

0:08 – Introduction
0:28 – Geofencing in SAP SuccessFactors Time Tracking
0:57 – Time Sheet Change Audit Report
01:18 – Absence Management in SAP SuccessFactors Employee Central
1:39 – Automated payouts in SAP SuccessFactors Employee Central
2:52 – SAP SuccessFactors Workforce Scheduling
2:16 – Closing

Learn more about SAP SuccessFactors Time Management : https://sap.to/60587Zxej

#SAPSuccessFactors #TimeManagement #BusinessAI

In this blog post, we’ll explore the technical objects and BAdIs in SAP Document and Reporting Compliance.

See how SAP Build lets business and IT teams ship secure apps and automations fast—connected to SAP data and governed on SAP BTP.

In this SAP TechEd demo, we show how SAP Build accelerates the way teams deliver value with low-code app development and process automation on SAP Business Technology Platform. You’ll see a business scenario go from idea to working solution: building a responsive app with drag-and-drop UI, connecting to trusted SAP data, and orchestrating approvals and tasks with automation—backed by enterprise-grade governance.

We also highlight how embedded AI in SAP Build helps generate forms, map data, and streamline routine steps so people can focus on higher-value work. Whether you’re in IT modernizing backlogs or a business technologist solving a workflow bottleneck, you’ll learn how SAP Build speeds delivery while keeping your core clean and compliant.

Speaker: Friederike Marby, Demo Expert, SAP

00:02 – Intro: Credit controller & Signavio insight
00:31 – Ask Joule; generate S/4HANA extension in SAP Build (intent-based)
01:47 – MCP agents generate a full-stack app (reasoning + build)
02:26 – Preview UI5 app; add high-value indicator; verify code
03:58 – Pro-code with Cline in VS Code → deploy to BTP & outcomes

Watch all SAP TechEd replays: https://sap.to/605773WbT
Explore SAP Build on SAP BTP: https://sap.to/605173WbX

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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/605773Wbd

#SAPTechEd #SAPBuild #BusinessAI

Specific system configurations are often needed to upload control class codes or classify products. The system configuration in SAP GTS revolves around establishing numbering schemes.