SAP Business AI: Release Highlights Q4 2024

In 2024, SAP Business AI transformed more concepts into real-world impact than ever before. We kept our promise and released more than 130 high-value generative AI capabilities that came ready to use out-of-the-box across our cloud applications.

It is precisely these high-value use cases that helped SAP customers get work done faster and smarter. They helped customers win esports tournaments through AI-powered strategic insights, transformed timesheet tracking so employees could focus on high-value tasks rather than administrative duties, streamlined HR operations to increase efficiency for global football clubs, and so much more.

Looking again to our customers, we infused our generative AI copilot Joule into over 80 percent of the most-used tasks across the SAP portfolio. This way, customers can use natural language to get the most important things done. As an example, with Joule’s 1,300 new skills, customers can open a mobile phone chat to get the latest numbers or finalize an approval. We also partnered with more top-tier generative AI models this year, including AWS, Meta, NVIDIA, Mistral, and others, in order to provide flexibility to customers when building AI-powered extensions and use cases with the generative AI hub in SAP AI Core.

Today, we are helping more customers across a range of industries and applications. Before diving into the complete updates below, here are some of the highlights from Q4 2024:

• Joule is well into its second year, and the updates didn’t slow down in Q4 2024. It is now integrated with 13 SAP applications out-of-the-box, and is also available via SAP Mobile Start, so users can use natural language to interact with SAP applications on the go. On iPhone and iPad, Joule is only a “Hey, Siri” away, as Siri can now open and send questions to Joule. Significant innovations entering the SAP Early Adopter Care program for Joule include SAP Consultant Capability for newfound productivity gains and Joule’s new analytical capabilities to streamline insights across SAP applications. Beyond SAP, Joule is now integrated with Microsoft 365 Copilot for seamless two-way access. Dive into further updates below.
• Following a successful SAP Early Adopter Care program in 2024, Joule is generally available in SAP S/4HANA Cloud Public Edition. This integration offers a more intuitive way for users to interact with SAP solutions. Instead of manually searching for information or navigating multiple interfaces, users can simply ask Joule for what they need — whether that’s insights on business data or guidance on performing specific tasks. Information searches are up to 95 percent* faster, and navigation and transactional tasks are executed up to 90 percent* faster. SAP S/4HANA Cloud Private Edition also received new releases, such as AI-assisted master data governance, AI-assisted sales order fulfillment monitoring, AI-assisted conversational planning, and more. Explore all releases below.
• In SAP SuccessFactors, tasks across the entire solution are improved with AI, including writing, translating, and analyzing text for effortless communication. New 360 reports provide tailored growth recommendations and performance metrics for employees. Hiring is also streamlined with AI-powered assignment creation and job recommendations based on uploaded resumes. Dive into all the updates below.
• SAP Business AI in IT and Platform offers a myriad of process improvements that help make work easier, from email subject line generators to a free tier on SAP BTP that includes Document Information Extraction service for AI document processing in over 40 languages. SAP’s generative AI hub now supports grounding capabilities for enhanced data retrieval and decision-making, plus more Amazon foundation models are available. Joule has been embedded into SAP Build Work Zone, SAP Signavio, and SAP Build Code for natural language searches, KPI recommendations, and up to 30 percent* faster application development. Dive into all the updates below.
• SAP Business AI in Sales, Services, Marketing, and Commerce boosts productivity and improves workflow. Joule in SAP Sales Cloud Version 2 means intelligent recommendations and faster search results. Sales teams can now navigate more efficiently and access data up to 50 percent* faster. AI-assisted backend entity extraction for SAP Enterprise Service Management automatically transforms unstructured text into structured data. Dive into all the updates below.

This is only the beginning: 2025 promises more use cases across our entire range of solutions. Watch for forthcoming SAP Business AI releases, including SAP Knowledge Graph, Joule studio, and SAP Foundation Model, which all promise a strong ROI for businesses along with improvements to employees’ daily work while ensuring relevance, reliability, and responsibility.

Joule

Joule in SAP Mobile Start
General Availability

Joule is now integrated into the SAP Mobile Start app, enabling users with smartphones or tablets to interact with SAP applications in natural language. Since its launch a few years ago, SAP Mobile Start has been designed to provide centralized access to native mobile apps, cloud applications, and tools for decision-making and getting insights.

A simple chat with Joule can reveal the latest numbers or allow the human counterpart to intervene directly, using their own words to work on approval or maintenance activities. This integration radically changes how people work with SAP in many areas, from sales applications to human resources and supply chain processes.

On iPhone and iPad, customers can use Siri to open and send questions to Joule. For example, customers can say, “Hey Siri, ask Joule in SAP Mobile Start.” Siri will respond, and they can ask their question, which is then directly transferred to Joule in SAP Mobile Start.