Support Accreditation: SAP’s Enablement Course to Unlock Faster, Smarter, AI-Powered Customer Support
What if you, as an SAP consultant, could resolve issues faster, work more independently, and stay ahead of AI-driven innovation—all in just over 60 minutes of learning?
Picture this: You are an IT manager at a mid-sized enterprise running SAP. A critical issue surfaces midweek. Your team scrambles to fix the problem, searching through documentation, reviewing the multiple support channels available, and monitoring the situation to ensure the issue does not snowball further. A business-down situation is stressful enough without having to navigate a complex support experience. With SAP’s Support Accreditation you can access a free enablement course designed to get you all the help you need. Through its structured, hands-on learning experience, this course helps equip customers, partners, and consultants to confidently get the most out of SAP’s support.
With the rapid growth of AI over the past few years, the support landscape of 2026 looks nothing like it did five years ago. Today’s support landscape includes AI-powered assistants, predictive capabilities, intelligent recommendations, and real-time engagement channels. The latest release of the Support Accreditation course can prepare learners to take full advantage of these innovations and more.
What’s new
After gathering insights from more than 40,000 learners, collaborating with internal support experts, and grounding every decision in real user feedback, SAP has redesigned Support Accreditation from the ground up. What does the 2026 release of Support Accreditation offer customers, partners, and consultants? Upon completion, learners earn a digital accreditation badge that validates their expertise and skills in using self-service tools, accessing AI-powered support solutions, navigating support channels with clarity, enabling focused and high-quality support interactions, collaborating effectively, and maximizing the value of SAP Enterprise Support. If you have heard about Joule in SAP for Me, intelligent search, preventive support, incident solution matching, channel recommenders, or predictors for products, product functions, and priority—to name a few AI-driven features—you can now explore these topics further.
This release combines how people learn best with how support is evolving into a single, reimagined experience. Based on learner feedback, the latest release of Support Accreditation delivers:
- Human-centered learning
- Shorter, more focused learning units
- Content focused on real-world outcomes

The real benefits
Support Accreditation in 2026 isn’t just about earning the badge—it’s a credential that validates your ability to work effectively with SAP’s comprehensive support offerings. The accreditation can also equip you to:
- Resolve issues faster by using intelligent self-service tools, AI-powered recommendations, and proven best practices to cut resolution times and queues.
- Increase self-sufficiency by reducing dependencies on traditional support interactions through SAP’s ecosystem of knowledge, diagnostics, automation, and digital capabilities.
- Improve support interactions by learning how to create higher-quality cases, communicate more effectively, and use the right channels at the right time.
- Stay ahead through continuous learning and be ready to take advantage of new capabilities.
How to get started
The Support Accreditation 2026 course is available now through SAP’s learning platform free of charge, on-demand, self-paced, and completed in around 60 minutes.
Access the enablement course for smarter, faster, AI-powered support from SAP.
Stefan Steinle is executive vice president and head of Global Customer Support at SAP.
Retail Giant Salling Group Runs on SAP
Salling Group, Northern Europe’s largest retailer, shares how a modern SAP landscape is helping support more than 2,100 stores across six countries. Learn how SAP S/4HANA Cloud, RISE with SAP, and a strong supply chain foundation are helping the company improve efficiency, support employees, and better serve customers.
Read the article: https://news.sap.com/?p=246507
00:00 – The Autonomous Enterprise
00:23 – Who is Salling Group?
00:40 – Why AI Transformation?
00:58 – SAP S/4HANA Cloud and RISE with SAP
01:31 – What’s next for Salling Group?
From the Factory Floor to the Data Layer: How Leading Companies Are Rewriting the Rules of Agility
The challenge business leaders face today is not any single disruption, it is the collision of all of them at once. Geopolitical volatility is redrawing supply chains faster than procurement cycles can adapt.
Regulatory frameworks are shifting across multiple jurisdictions simultaneously. Energy costs, labor markets, and customer expectations are each moving in their own direction, often in direct conflict.
The question I am most often asked, across industries and geographies, is a version of the same thing: how do we build an organization that can absorb continuous turbulence without losing operational coherence?
My answer is increasingly the same: you cannot manage permanent disruption reactively. You build systems that can anticipate, adapt, and act—autonomously, at scale, and in real time. That is what business AI, properly embedded into an organization’s digital core, now makes possible. And the clearest evidence I can offer comes from our customers, many of whom shared their incredible AI innovation journeys at our recent flagship SAP Sapphire events.
Data is the foundation, not an afterthought
Ericsson’s journey is instructive precisely because the company confronted a truth that many organizations are still resisting. As Esra Kocatürk Norell, vice president of Customer Experience and Enterprise IT at Ericsson, put it directly: “Once you scale AI, it stops being an AI problem and becomes a data problem.”
That insight drove a deliberate investment in a unified business data fabric built with SAP Business Data Cloud, a governed architecture that allows data to remain in place while centrally managing business semantics, governance, and lifecycle policies.
More than 85,000 users are now live on the unified AI platform Joule, with Ericsson moving confidently from experimentation to enterprise-wide execution. The company is advancing on two parallel fronts: modernizing its ERP backbone through RISE with SAP while simultaneously unlocking AI-driven value in decision-making, efficiency, and new business models.
What Ericsson demonstrates is that the path to trusted, repeatable AI runs through data governance, and that building that foundation early is a strategic advantage, not a cost.
From the digital core to the physical world
If Ericsson illustrates what AI transformation looks like at the level of data architecture, Martur Fompak International, a global leader in automotive seating and interior systems, shows what it looks like on the shop floor. The company has deployed an autonomous intralogistics model enabled by Joule and embodied AI capabilities from SAP, working with robotics partner Humanoid to integrate AI-powered robots directly into live manufacturing operations.
The system connects production signals and business context to autonomous physical execution. Guided by material data, storage locations, sequencing, and production priorities, humanoid robots now execute material flows across the manufacturing environment—identifying, transporting, and delivering materials to the line while continuously confirming back into SAP systems.
The logic is about “combining cognitive autonomy with physical automation,” Özlem Altınışık, Group Intelligent Technologies director at Martur Fompak International, described it, to “transform execution, accelerate decisions, and scale intelligent enterprise capabilities across the organization.”
Early results show increased throughput and fewer errors, with a future target of up to five times greater work efficiency set for mass production. Martur Fompak International was the sole winner in the AI Excellence category at the 2026 SAP Innovation Awards, recognition not just of the technology, but of the willingness to reimagine factory environments.
Speed, scale, and the intelligent platform
Prysmian, the global cable solutions leader with €20 billion in revenue and operations spanning more than 50 countries, took a different but equally decisive path. The company completed its evolution to an AI-ready cloud platform through RISE with SAP in just four months, then used that foundation to pursue more than 100 AI use cases across its business. The results are measurable: 70% automation of repetitive activities, an 80% reduction in implementation time for new solutions, and 50% acceleration in time-to-market for new products.
What strikes me about Prysmian’s journey is how it reframes the role of enterprise technology. Giovanni Cauteruccio, group CIO and digital officer at Prysmian, described embedded AI as “a key differentiator, enabling us to accelerate solution deployment and strengthen AI skills and culture across the organization.”
In other words, the platform is not simply a system of record, but a capability-building engine that makes the organization smarter over time.
Architecture of agility
Viewed together, these three stories point toward something larger than the sum of their parts. The Autonomous Enterprise is not a distant aspiration. It is being built now, by organizations that have made a deliberate commitment to embedding AI into their operational core as a fundamental design principle instead of a feature.
What makes this possible is the convergence of a governed data foundation, an intelligent ERP platform, and AI capabilities that extend from the desktop to the production line to the supply chain. When these elements are properly integrated, organizations gain something that no amount of reactive management can provide: the ability to sense, decide, and act faster than disruption can mount.
Uncertainty is not going away. The organizations that will navigate it best are the ones building systems today that turn volatility into signal and signal into advantage.
Manos Raptopoulos is global president of Customer Success Europe, APAC, Middle East & Africa and a member of the Extended Board of SAP SE.
What’s New in SAP HANA Cloud | Deep Dive with Product Experts | Q2 2026
Explore the latest SAP HANA Cloud innovations released in Q2 2026, from stronger data protection to AI integration and disaster recovery updates.
Join Andrea Miranda and SAP HANA Cloud experts for a guided look at the newest capabilities in SAP HANA Cloud. This release overview covers innovations designed to help database administrators, developers, data engineers, and analytics professionals protect sensitive data, simplify administration, improve performance management, and build intelligent applications with trusted enterprise data.
In this Q2 2026 update, you’ll learn about larger instance sizes on Amazon Web Services, post-quantum cryptography for TLS connections, Performance Class Advisor, SDA ABAP adapter replication, automated plan management, column-level security, access logging, Data Lake Relational Engine updates, database object discovery and data retrieval tools, Knowledge Graph Engine enhancements, SAP AI Core integration, and multi-region disaster recovery.
Use the chapters below to jump directly to the topics most relevant to your role.
Chapters:
00:00 – Introduction
01:57 – General Update
08:12 – SDA ABAP Adapter Replication and Automated Plan Management
16:20 – Protecting Sensitive Data in SAP HANA Cloud
22:42 – Use Cases for Data Lake Relational Engine
25:06 – Thin Clone Decoupling for Data Lake Relational Engine
28:43 – Database Object Discovery and Data Retrieval Tools
31:20 – Knowledge Graph Engine Updates
40:26 – Database ML/AI and SAP AI Core Integration
53:44 – Multi-Region Disaster Recovery Update
59:41 – Further Contents
👉 Learn more about SAP HANA Cloud: https://www.sap.com/products/technology-platform/hana.html
👉 Read Thomas Hammer’s blog post on the latest SAP HANA Cloud innovations: https://community.sap.com/t5/technology-blog-posts-by-sap/what-s-new-in-sap-hana-cloud-june-2026/ba-p/14419199
👉 Join the SAP HANA on-premises and cloud database community: https://sap.to/60584iQZu
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://www.sap.com/index.html
#SAPHANACloud #SAPBusinessDataCloud #DataAndAI
Autonomous Unified Commerce | SAP Sapphire 2026
See how Autonomous Unified Commerce helps organizations respond faster when demand shifts, operations tighten, and customer commitments are on the line.
At SAP Sapphire 2026, SAP showcased how autonomous, unified commerce can connect intelligent buying moments with operational execution at scale. In this demo, demand for event kits surges just days before SAP Sapphire, creating a packing bottleneck and putting outbound deliveries at risk.
When SAP Logistics Management flags a delay risk, the logistics clerk consults Joule for a mitigation plan. Joule analyzes warehouse priorities, backlog, and resource allocation in real time, then recommends reassigning an autonomous robot from inbound putaway to outbound event kit packaging. With human approval, Joule triggers an SAP Embodied AI Agent, which translates delivery requirements and warehouse context into robot tasks prioritized by urgency and business impact.
Through SAP Business Technology Platform and the Cyberwave platform, robotic automation integrates into existing SAP workflows. The result is a closed loop from risk detection to execution — helping stabilize throughput, reduce backlog, and keep deliveries on track during peak demand.
This is Autonomous Unified Commerce in action: connected commerce, logistics, warehouse operations, AI agents, and robotics working together to help organizations deliver faster, more reliable customer experiences.
Chapters:
00:00 – Demand surges before SAP Sapphire
00:16 – Delay risk appears in logistics
00:22 – Packing capacity becomes constrained
00:38 – Joule builds a mitigation plan
00:50 – Rebalancing warehouse operations
01:05 – Triggering an SAP Embodied AI Agent
01:17 – Coordinating robot execution
01:23 – Monitoring throughput and backlog
01:41 – Training robots with real-world data
01:54 – Validating workflows in a digital twin
02:01 – Connecting robotics with SAP BTP
02:21 – Closing the loop from risk to execution
02:31 – Deliveries get back on track
Optimize customer journeys with Autonomous Unified Commerce:
https://www.sap.com/industries/autonomous-unified-commerce.html
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Instagram: https://www.instagram.com/sap
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://www.sap.com/index.html
#SAP #BusinessAI #SAPSapphire
How Bayer Scaled AI Across Its ERP Transformation and Architecture
See how Bayer and SAP are bringing AI into business processes from the start.
In this video, Bayer shares how transformation works when business leads and IT enables. Rather than treating AI as an add-on, Bayer is weaving AI into the way it designs future processes, supports ERP transformation, and scales trusted innovation across the enterprise.
You’ll hear how SAP Joule for Consultants helps consultants and architects get a trusted starting point with relevant knowledge at their fingertips. Bayer also explains how collaboration with SAP connects discovery, delivery, and governance of AI use cases, helping ideas move from concept to scalable solutions.
For organizations looking to accelerate AI adoption, Bayer’s approach shows the value of working as one team, challenging ideas, and building AI into the architecture of transformation.
Learn more about AI from SAP:
https://sap.to/6055B82xdc
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LinkedIn: https://sap.to/6056B82xdY
Instagram: https://sap.to/6057B82xdl
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6050B82xdo
#SAPBusinessAI #SAPJoule #EnterpriseAI
How KPMG Accelerates Consulting Delivery with SAP Business AI
KPMG is using SAP Business AI and Joule to help clients turn complex data into better decisions and faster outcomes.
In this video, KPMG shares how SAP Business AI is helping consulting teams accelerate client transformation journeys. By applying AI to unstructured data, KPMG can bring together additional sources of information, generate stronger insights, and support more confident business decision-making.
You’ll also hear how KPMG became the first organization to use Joule for Consultants, helping teams accelerate delivery time. Beyond consulting delivery, KPMG is applying Joule technology to forecasting and planning, including identifying potential inventory obsolescence earlier and recommending actions. In sourcing and procurement, KPMG is embedding AI to support contract negotiation and compliance, with the goal of helping clients improve procurement outcomes.
The results are measurable: KPMG cites 15% better procurement results and projects running 30% faster, with the potential to evolve toward 50%. Built on a long-standing SAP partnership, this work shows how AI can strengthen transparency, trust, and business value across client engagements.
Learn more about SAP Business AI:
https://sap.to/6050B82atq
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LinkedIn: https://sap.to/6052B82ats
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6059B82atL
#SAPBusinessAI #SAPJoule #EnterpriseAI
How to build a profile that wins you RFIs 👀
Chris Luecke, host of Manufacturing Happy Hour, explains how a complete supplier profile on SAP Business Network can be your strongest sales tool. From your catalog and certifications to service locations, the right information gets you in front of the right buyers.
Learn more about SAP Business Network and sign up for a supplier account today: https://sap.to/6056B8n054
#SAPBusinessNetwork #Procurement #SupplierSuccess








