I am happy to share that SAP Cloud ERP has been recognized as a Leader in the Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises for the fourth year in a row.

This recognition is based on our Completeness of Vision and Ability to Execute in the cloud ERP market for service-centric enterprises.

As businesses navigate constant change, they need systems that connect every function, scale intelligently, and provide infrastructure for continuous innovation. I believe this recognition underscores SAP’s commitment to deliver exactly that.

SAP Cloud ERP is the foundation of our broad portfolio of applications, and the centerpiece of the SAP Business Suite. It’s an out-of-the-box enterprise management solution with embedded AI, real-time insights, and the agility to support growth at any stage. Verticalized from day one with industry-specific best practices and capabilities, SAP Cloud ERP helps organizations scale intelligently, stay compliant, and adapt quickly.

When we speak to customers, they appreciate that SAP Cloud ERP is part of a broader portfolio, including our cloud platform SAP Business Technology Platform (SAP BTP), and that it allows customers to quickly take advantage of the latest AI innovations with Joule. In addition, SAP stands out for our extensive, global network of implementation partners.

For us, this recognition is a milestone, but it also pushes us to keep innovating and delivering even greater value to our customers. We hear from customers that we need to be clearer in our value proposition, make adoption easier, and speed up innovation delivery. We take this feedback seriously:

• Cross-functional complexity: We are accelerating the SAP Business Suite strategy to deliver tighter native integration, a unified user experience, and simplified end-to-end processes across finance, supply chain, procurement, HCM, and CX.
• Live customers in complex organizations: Building on global deployments like Bain & Company, we are expanding programs, references, and accelerators to further invest in our industry and geographic scale.
• Pricing clarity: To make planning and TCO more predictable, we have launched persona-based bundles that simplify pricing and clarify the path to adopting AI and extensibility at scale.

Pursuing innovation

Today, the need for clarity and alignment across every business function is critical. Businesses run on a unique mix of applications and data sources, often creating heterogenous landscapes that are difficult to connect. To meet their goals, businesses need a solution that goes beyond isolated applications for individual challenges. 

SAP Business Suite offers a path to connecting every business function, including: an end-to-end portfolio that unifies connected applications, powerful AI agents, and contextualized data on SAP Business Technology Platform. Together, they orchestrate cross-functional processes across an interconnected landscape.

And as the foundation of SAP Business Suite, SAP Cloud ERP ensures seamless integration across finance, supply chain, procurement, and more. With SAP Cloud ERP at the core, SAP Business Suite streamlines critical business functions into a unified system. Our scalable, flexible solutions ensure businesses of all sizes benefit from modern, tailored ERP. 

I believe this recognition from Gartner highlights the need for intelligent, modular cloud ERP. With SAP’s integrated approach, organizations can harmonize data, automate at scale, and expand across regions and industries. As we celebrate this recognition, we remain focused on continuing to lead through innovation and impact. 

Read the full report.

Eric van Rossum is chief marketing officer of SAP Business Suite and CPO Globalization & Industries at SAP.

Gartner, Magic Quadrant for Cloud ERP for Service-Centric Enterprises, 13 October 2025, Robert Anderson Et Al.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP.

How does @HeartlandDentalDSO empower thousands of offices to grow efficiently? CFO Travis Franklin and SAP’s Jan Gilg share the story.

In this SAP Connect 2025 Customer Spotlight, Travis Franklin, CFO of Heartland Dental, joins Jan Gilg, CRO & President, SAP Americas and Global Business Suite, to discuss how Heartland is scaling operations and enhancing decision-making with SAP Business Suite and SAP Business AI.

00:00 – Introduction
00:38 – The Heartland Dental Growth Story
02:05 – How SAP Supports Scalable Operations
03:45 – Finance, Visibility, and Efficiency
05:15 – Empowering Local Teams with Data
06:40 – Collaboration and Innovation in Action
08:00 – Closing Reflections from Jan Gilg and Travis Franklin

As one of the largest dental support organizations in the United States, Heartland Dental manages growth across hundreds of locations—balancing operational efficiency, financial transparency, and an exceptional patient experience. With SAP’s unified suite of applications, powered by SAP S/4HANA Cloud and SAP Business Technology Platform, Heartland gains real-time visibility across its business while empowering local teams to deliver consistent, high-quality outcomes.

This conversation highlights how technology and partnership fuel growth, agility, and trust. By combining SAP’s deep industry expertise with Heartland’s commitment to innovation and care, the collaboration shows what’s possible when business transformation is truly people-centered.

Watch the full Opening Keynote: https://sap.to/6056AqtTO
Watch all SAP Connect replays: https://sap.to/6057AqtTP
Explore SAP Business Suite: https://sap.to/6058AqtTu

Follow us on social:
LinkedIn: https://sap.to/6059AqtTR
Instagram: https://sap.to/6050AqtTr
Facebook: https://sap.to/6051AqtTT
Threads: https://sap.to/6052AqtTp

About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6053AqtTV

#SAPConnect #SAPBusinessSuite #AI

What happens in Vegas doesn’t have to stay in Vegas, especially when it’s about the future of enterprise technology. At last week’s SAP Connect event in Las Vegas, SAP Executive Board Member and Chief Operating Officer Sebastian Steinhaeuser took to the keynote stage on the final day to share how SAP is creating a new era of productivity, intelligence, and business outcomes for customers worldwide.

Before diving into the heart of the keynote, Steinhaeuser invited SAP solution area CMOs to deliver lightning-fast recaps of news from the various SAP Connect event tracks. In just under two minutes each, they covered finance, procurement, supply chain, HR, and customer experience. From autonomous accounting and next-gen procurement to AI-driven talent acquisition and smarter customer loyalty, the message was clear: SAP is innovating across every business function.

The real challenge: connecting priorities

As Steinhaeuser pointed out, “The reality is each business area has its own unique priorities and, of course, all-important urgent matters.” The real challenge is not just launching new features; it’s aligning processes, data, and teams to conquer uncertainty and achieve true customer focus. “Simply putting an [AI] agent on top of a broken process will solve nothing,” he said.

The flywheel: AI, data, and apps in motion at SAP

So, how does it all work together? Enter the “flywheel” model: the dynamic cycle of AI, data, and applications that drives synergy across the enterprise. This is not just a theoretical approach. Steinhaeuser showed how “SAP runs SAP” using the flywheel model.

First, he said, SAP uses “role-based AI assistants, powered by specialized agents, [to] support team members across all areas of SAP.”

Next comes data. Earlier this year, SAP became “customer zero” for SAP Business Data Cloud (SAP BDC), connecting all enterprise data in a single layer to generate faster and better insights across financial, workforce, and sales planning. “We’re excited to go live with the first set of intelligent apps, starting with People Intelligence,” he added.

Finally, the app layer: SAP has moved from SAP ERP Central Component (SAP ECC) to SAP Business Suite and SAP Cloud ERP, through RISE with SAP. “The SAP Business Suite is where data is created and where AI delivers impact,” Steinhaeuser said.

But processes continuously evolve with AI, he said, noting that business transformation management, powered by solutions like SAP Signavio and SAP LeanIX, helps SAP and its customers continually improve processes and architecture, with AI embedded everywhere. The company also uses WalkMe to ensure employees stay informed and engaged at every step.

“Driving SAP’s own transformation, I understand the challenges you face,” Steinhaeuser said. “I am convinced leveraging the flywheel of AI, data, and apps across the entire SAP Business Suite is how we win together.”

Embedded AI: tangible value, secure, and seamless

Brenda Bown, chief marketing officer of Business AI at SAP, took the stage to highlight how business AI is showing up in day-to-day work. “I’ve heard three consistent themes in conversations [with customers]: first, you want AI that can provide tangible value; second, that is secure and properly governed; and third, that works seamlessly across your teams and business. We’re here to deliver just that,” she said.

Joule is now embedded in use cases in trusted SAP applications and is making work faster and easier across the enterprise. “By the end of this year, we will have more than 400 of these AI use cases,” Bown said. Joule Agents automate tasks across departments, and the new agent builder in Joule Studio (generally available in December) helps customers extend, build, or customize their own agents. SAP LeanIX AI Agent Hub and agent mining capabilities in SAP Signavio provide governance and transparency for AI agents.

Bown noted that customers like Matur Fompack are using Joule in SAP SuccessFactors to hire faster and improve career development. “The results are phenomenal: a 48 percent reduction in HR process execution time and 40 percent faster employee development and career planning, and, most importantly, a better employee and candidate experience,” she said.

For processes that require multi-step workflows and nuanced decisions, SAP introduced a new generation of role-based AI assistants. “They know your role in the organization, because they are role and context aware,” Bown said. These assistants tap into the right agents for the job, removing any guesswork and helping humans unlock new levels of insight and productivity.

She also showcased how agents collaborate across departments, automate workflows, and even extend SAP’s business logic to autonomous devices like robots. Early pilots with partners like NEURA Robotics are already showing Joule Agents planning and executing real work in the real world.

Data and intelligent applications: unified and actionable

Data is only valuable when it is actionable. Irfan Khan, president and chief product officer for SAP Data and Analytics, highlighted SAP BDC, which unifies enterprise data and powers intelligent applications. “SAP BDC offers the most powerful foundation for connecting your existing data, building next-generation applications, and the ability to foster and deploy reliable AI,” he said. And the new SAP Business Data Cloud Connect solution enables secure, bi-directional data sharing with partners like Databricks and Google Cloud.

Intelligent applications bridge the gap between people and AI. They support smarter decisions and collaboration. “These applications learn from your data and include business simulations to support every business leader with smarter decisions,” Khan explained. “If we don’t have a reliable data foundation built around trust, having reliable and resilient data, it becomes very debatable whether or not AI will succeed.”

From insight to action: transformation in practice

How do organizations turn strategy into action? Michael Ameling, president of SAP Business Technology Platform (SAP BTP), demonstrated how SAP Business Suite helps drive innovation by uniting core applications, data, and AI, all powered by SAP BTP and Business Transformation Management solutions. “Let’s say you want to understand and improve a business process,” he said. “SAP Signavio lets you dive deep and understand every detail, and can suggest concrete actions. Then, use those insights to improve the process in SAP Build by automating processes and building your own agents.”

He demonstrated how SAP BTP and the Business Transformation Management portfolio can help organizations connect systems, gain visibility, and automate processes. Tools including SAP Signavio, SAP Build, and SAP Integration Suite are helping customers like Blue Diamond Growers streamline operations and accelerate transformation.

Services and support: accelerating innovation and realizing value

SAP’s Anja Schneider, SVP and global head of Premium Engagement and Advisory, wrapped up this segment of the keynote by focusing on how the company’s services and support teams help customers realize the full value of their SAP investments.

“We’re with you every step, like a personal trainer,” she said, highlighting how SAP’s suite methodology, integrated tools like WalkMe and SAP Cloud ALM, and expert guidance help customers realize the full value of their SAP investments. She pointed to IBM’s transformation project as proof: working with SAP MaxAttention teams and a clean core approach, upgrades went smoothly with low incidents for more than 150,000 users across 175 geographies.

Customer perspective: Southern California Edison’s journey

Real-world impact matters. Southern California Edison (SCE) SVP and CIO Todd Inlander shared how the utility company’s transformation journey with SAP is helping modernize its foundational systems and optimize back-office processes. Facing unprecedented demand and environmental challenges, the company is leveraging SAP solutions, including SAP Business AI capabilities, to transform its operations.

“We need to adhere to our mission: to deploy safe, reliable, affordable power,” he said. “We can’t do that by doing things the way we’ve always done. We have to incorporate SAP. We’re using it to transform the way we work in our environment. We need to leverage AI because we don’t have enough humans to do all the work. We have to scale.”

As SCE deploys SAP Business Suite over the next year, it’s focusing on keeping a clean core and reducing customizations. “When we implemented ECC 15 years ago, about 66 percent of our enhancements were never used. We’re learning from that experience,” Inlander said. He went on to note that SCE will use the SAP deployment time to continue to transform its back-office operations. “We’ll be integrating Joule and other AI solutions because doing things the way we’ve always done them and expecting a different outcome is the definition of insanity.”

Steinhaeuser closed the keynote with a look to the future: “We’ve made great progress across all lines of business to deliver a unique experience for you—with AI becoming your personal assistant, powered by data that defies boundaries and applications that take insight to action. The cross-capabilities you just saw now make the flywheel spin.”

The future is here, and is powered by the synergy of AI, data, and applications. Every business can turn innovation into impact.

The first touchpoint with SAP for many people is its applications, such as SAP Cloud ERP, SAP Ariba, SAP Customer Experience, or SAP SuccessFactors.

Each SAP software solution delivers strong value, helping teams excel in their specific domain. Yet the true strength of SAP emerges when these applications operate across the enterprise; when finance decisions are informed by procurement data in real time or when workforce insights from HR directly shape supply chain planning.

That is why SAP Business Suite exists: a portfolio of applications, data, and AI working together to cover the full spectrum of business operations. At the heart of SAP Business Suite is SAP Business Technology Platform (SAP BTP), the technology platform that connects it all.

SAP BTP is a platform engineered to integrate, automate, extend, and build AI-powered business applications and processes across your enterprise.

SAP BTP is also how we supercharge AI. On its own, AI can generate outputs that look impressive, but without business context, they often lack real-world relevance. SAP BTP solves this by bringing together systems, ensuring consistent data, and automating processes across the enterprise. This means AI doesn’t operate in isolation; it understands the relationships between finance, supply chain, HR, procurement, and more.

That connection is what turns AI from theory into practice. When AI is trained on accurate, well-structured data and tied directly to business processes, it can deliver recommendations that people trust and use to make smarter decisions. The result is an innovation flywheel, where teams and AI continually become smarter, faster, and more impactful across the enterprise.

New SAP applications built on SAP BTP

This week at SAP Connect, we talked about the ways in which SAP BTP enables our customers and partners to tap into the innovation flywheel. We also demonstrated how SAP is using SAP BTP as its core application development platform with the release of three new high scale enterprise applications powered by SAP BTP (SAP Build).

• SAP rolled out the next generation of SAP Ariba solutions for source-to-pay. New capabilities will help procurement professionals improve cost savings, ensure compliance, and build supply chain resilience by automating and supporting key processes such as buying, sourcing, supplier management, contracts, and invoicing. SAP Ariba solutions are now built on SAP BTP, making it easier to integrate them with SAP Business Suite, the SAP ERP application, and third-party ERP systems using open APIs.

• SAP introduced SAP Supply Chain Orchestration. Built on SAP BTP, SAP Supply Chain Orchestration can leverage data from SAP Business Network and the SAP Business Data Cloud solution, expanding insights across every tier of the supply chain. SAP Supply Chain Orchestration is designed to empower customers with one synchronized supply chain system that will help enhance risk detection, deliver actionable insights, and enable coordinated responses across supply chains. An intelligent impact analysis capability will help manage upstream supply chain risks and disruptions, and both external and internal supply chain signals will be contextualized into prioritized actions. The solution will also provide multi-tier supply chain insights that extend beyond traditional boundaries.

• SAP Business Network now runs on SAP BTP, giving customers a technical foundation that enables faster speeds, easier integration, collaboration at scale, and continuous innovation. This will enhance customers’ existing investment in SAP Business Network, adding value without disruption.

Lowering barriers with simplified licensing and packaging

SAP is committed to making it easier than ever for customers to adopt, experiment, and scale new innovation. We’re continuously simplifying access to SAP BTP and SAP Business Suite, ensuring that every organization, no matter its size or technical maturity, can take advantage of the latest advances in AI, automation, and data connectivity.

Earlier this year, we simplified SAP Build pricing model and included its capabilities in all SAP Business Suite packages, giving customers a frictionless way to jumpstart their development without needing to purchase additional licenses. Then we introduced a free SAP Build license for partners, allowing solutions to be tested, demoed, developed, and then sold on the SAP Store. Most recently, we unified the SAP Build licensing model, which now includes Joule for Developers and Joule Studio, and made it available to all existing SAP BTP Enterprise Agreement customers.

From streamlined commercial offerings and consumption models to guided innovation paths through RISE with SAP and GROW with SAP, our goal is clear: lower the barrier to innovation so every customer can turn great ideas into business outcomes faster.

Real-world results: Customers delivering value with SAP BTP

To get inspired, here are just a few examples of SAP BTP in action with customers:

• 57,000 hours saved annually: Accenture developed an intelligent virtual assistant for financial leaders by combining human expertise, SAP solutions, and AI technologies. This AI assistant, built on SAP BTP, streamlines the creation of financial narratives and provides live alerts on key financial metrics, augmenting decision-making in real time. The result is 57,000 hours saved of what was manual work.
• 100,000 applications processed: City of Hamburg launched a financial aid application platform in just two weeks using SAP BTP, SAP AI Services, and other solutions. This generative AI-enabled platform efficiently processed nearly 100,000 subsidy applications during an energy crisis, showcasing agile innovation with SAP’s AI and platform tools.
• 95% improvement in search results: Uniper built a “Perfect Purchase Requisition” app, and extended SAP Ariba, using SAP Build Work Zone and SAP BTP’s generative AI capabilities with SAP HANA Cloud vector engine. This AI-powered app automatically validates and corrects purchase requisitions, speeding up procurement cycles and improving data quality before orders go out. The application has significantly reduced the time and effort buyers spend finding the correct products, with 95 percent of searches successful on the first attempt.
• 10,000 orders analyzed annually: AMD built a “GenAI Supply Chain Troubleshooter” on SAP BTP to simplify complex supply chain interactions. This AI assistant reduced issue resolution time and costs by 90 percent, saving 3,120 hours of staff effort annually, and demonstrates how generative AI can dramatically streamline supply chain management.
• AU$1+ million saved annually: SA Power Networks revolutionized its operations with generative AI and SAP BTP. Custom apps have delivered rapid insights to field crews, while Joule’s natural language interaction with SAP SuccessFactors has saved 75 hours on average. Leveraging 50 years of asset history, they ensure safe operations, saving over AU$1 million annually and achieving a 99 percent success rate in identifying poles unlikely to corrode.

Ready to start? Explore SAP BTP resources

Thanks to everyone who attended SAP Connect virtually and in-person in Las Vegas! For those who couldn’t attend live, I recommend reading the Innovation Guide, checking out the full list of on-demand sessions, and watching the executive keynote delivered by Muhammad Alam.

To get started today, visit sap.com/btp to start a free trial and explore use cases.

Bharat Sandhu is chief marketing officer for SAP Business Technology Platform.

WestWood Kunsttofftechnik GmbH is a rapidly growing, family-owned company specializing in liquid waterproofing systems for the construction industry. Its solutions protect everything from roofs and car parks to oil rigs, railway platforms, and bridges across 16 countries in Europe and North America.

With six locations and a rapidly expanding international presence, WestWood faced growing complexity in managing siloed data and keeping up with ever-evolving compliance requirements. The company’s small product safety team was stretched thin, struggling to maintain manual processes and ensure the highest standards across teams and departments. To better serve customers and streamline its operations, WestWood set out to find an integrated, automated solution.

To address these challenges, the German construction company adopted a comprehensive suite of cloud solutions, services, and learning resources to accelerate its digital transformation.

Working together with SAP gold partner Innovabee, WestWood implemented SAP S/4HANA Cloud Public Edition and SAP S/4HANA for product compliance. WestWood unified business processes, standardized information management, and automated workflows across the company. This integrated approach made critical data accessible to all relevant teams, helping WestWood stay ahead of compliance regulations and support sustainable growth.

Automating product safety for innovation and growth

“We wanted a solution that automated important steps of our product safety processes and was flexible, so we can evolve our workflows as compliance standards change and our company expands into new markets and regions with dynamic requirements,” explained Martin Wegner, product safety manager at WestWood.

The flexibility of WestWood’s products has spurred innovation, such as the growing trend of green roofs, which require robust waterproofing. “It’s becoming increasingly popular to grow plants on roofs, creating a ‘green roof’ that is environmentally friendly and improves air quality,” Wegner added. “New construction trends such as this encourage us to continuously innovate.”

Given that many of WestWood’s protective, decorative, and slip-resistant finishes require special handling, product safety and compliance are mission-critical. Previously, these processes were manually and fragmented across departments, making it difficult for the small team to keep up with changing regulations.

Harnessing automation for superior customer service

With SAP S/4HANA for product compliance, WestWood automated the delivery of product safety information. Now, every customer automatically receives up-to-date safety data sheets with their orders, and these updates can be sent instantly to all previous customers, ensuring safe and compliant use of WestWood products. Previously, this was a time-consuming manual process. Thanks to the automated customer service process, now over 24,000 e-mails are sent automatically each year, saving time and ensuring compliance.

“Automating this process is an amazing time-saver,” Wegner noted. “It makes our lives so much easier and helps us ensure the latest safety and usage instructions are reliably available to our customers.” Centralized data management also provides a continuously updated, auditable track record of all product safety activities.

Automation has also improved internal processes. The product safety team now receives automated notifications whenever product safety information is needed and can easily support multiple languages and fulfill local compliance requirements and regulations.

According to Wegner, “As we expand into new markets, the built-in internationalization features of SAP S/4HANA will be crucial to our success and help us deliver outstanding customer service and support sustainable processes in compliance with local regulations.” This enables WestWood to have faster, more practical management of customer orders for around 10 users across 3 departments, supporting the innovative company’s global expansion.

“Thanks to SAP S/4HANA for product compliance, it is impossible to forget things,” Wegner said. “No information gets delayed in communication between departments, and customers instantly receive the latest safety and usage information for our products.”

Streamlining workflows and supporting sustainability

With SAP S/4HANA Cloud Public Edition, and support from Innovabee, WestWood no longer needs to run on-premises IT systems and can focus on adding value for its customers.

Building on the success of its SAP S/4HANA Cloud Public Edition implementation, WestWood plans to further streamline its operations. The ambitious company aims to consolidate two systems for dangerous goods management into a single SAP application. They are also planning to fully automate label printing, which is an important step as new regulations require larger font sizes and more detailed information. Automatic label printing based on existing product data will optimize management, eliminate redundancies, and save significant time and effort.

WestWood is also committed to sustainability. By reducing paper use and leveraging integrated solutions from SAP, the company is expanding its sustainability management and reporting capabilities. Streamlining and automating compliance with documentation and labeling guidelines, as well as managing hazardous chemicals, allows WestWood to protect the environment at every stage — from production plants and warehouses to end customers.

Improved insights and reporting are also helping WestWood future-proof its business and stay competitive in an industry shifting toward greater environmental, social, and governance transparency.

To learn more, read WestWood’s customer story: Elevating product compliance processes through automation.

Discover the power of business data fabric with SAP. Explore what a business data fabric is and how it revolutionizes data management. Learn how it extracts full meaning from all your data – including systems, social media, IoT sensors, and more – in real time, while preserving the original context and business logic.

Uncover how business data fabric unifies, cleanses, enriches, and secures data, delivering actionable insights instantly. It has numerous real-world applications in areas like customer service, risk prevention, HR, and so much more, demonstrating its versatility in providing personalized solutions, detecting fraud, and gaining insights into employee performance.

For more details on how business data fabric can transform your business, click here: https://sap.to/6058fznyk

We are thrilled to share that SAP SuccessFactors has once again been recognized as a leader in human capital management (HCM) by TrustRadius, earning 12 Top Rated awards for 2025.

TrustRadius is a leading B2B software review platform, and its Top Rated awards recognize vendors with high customer satisfaction, based on verified customer reviews.

“Our Top Rated awards are based entirely on authentic customer feedback, and SAP has clearly earned the trust of its users. SAP SuccessFactors HCM stands out for its comprehensive approach to talent management, employee experience, and core HR functions,” said Allyson Havener, CMO at TrustRadius.

This year, SAP SuccessFactors earned 12 Top Rated honors across a range of categories, reflecting the breadth and depth of our HCM suite:

• Applicant Tracking
• Compensation Management
• Talent Management
• Workforce Analytics
• Sales Incentive Compensation Management
• HR Management
• Workforce Management
• Employee Performance Management
• Sales Performance Management
• Corporate Learning Management
• Succession Planning
• International Payroll

More than 10,000 customers across the globe trust SAP SuccessFactors solutions to help them unlock the full potential of their people. Together, we’re reshaping workforces to be more adaptive, intelligent, and aligned with business goals—guided by real-time insights, assisted by AI, and connected across every corner of the enterprise.

In the past year, SAP has delivered powerful innovations that are redefining the HR experience. The SAP SuccessFactors first-half 2025 release introduced more than 250 innovative features and enhancements designed to help organizations address any business need and stay ahead of the curve.

Last month at SAP Sapphire, SAP announced new innovations to help HR leaders navigate rapid change and address skills gaps, including the first of our HR agents and three new solutions: the People Intelligence package in SAP Business Data Cloud, WalkMe for SAP SuccessFactors HCM, and SAP SuccessFactors Enterprise Service Management.  

Together, these innovations can enable our customers to navigate today’s business demands while building a foundation for the future.

But don’t just take our word for it. Here’s a look at what our customers are saying:

• “SAP SuccessFactors HCM is considered a ‘best of breed’ for a reason. The fact that it does allow for in-depth customization, and its ability to be tailored not only to individual business needs, but also it allows for best practice follow-up while ensuring organizations remain compliant with several legal requirements.” – Global HRIS Lead
• “Effectiveness of the software in payroll figures and tax management. The software is easy to set up and implement even by unskilled persons. The pricing of the product is favorable for beginners and small organizations. The availability of unlimited customizable templates and dashboards makes the platform reliable and eloquent. Customer support services providers are available 24/7 and ready to help in real time.” – Employees Representative
• “Day-to-day HR tasks are automated, which relieves the company from repeated manual tasks. The process of recruitment and performance management has improved. The operation cost of HR operations has been reduced. Talent and compensation management have improved. Human resource planning has become more efficient with data-driven decision-making. The onboarding process has been enhanced, cutting the company’s time and effort.” – Senior Engineer

Learn more about SAP SuccessFactors HCM and read our customer reviews on TrustRadius.

Lara Albert is chief marketing officer for SAP SuccessFactors.