Discover how the Joule Accounting Accruals Agent helps finance teams calculate, review, and post accruals with less manual effort. supporting a faster, more reliable close.

See how the agent uses historical data and your accounting policy handbook to automatically identify pending accruals, generate estimated accrual proposals (with posting and reversal details), and notify users for review – so teams stay in full control while reducing accrual calculation time by up to 80% and cutting review and posting time by up to 50%.

Discover Joule Agents: https://sap.to/6050B6GBF6

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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6055B6GBF1

#Joule #AIAgents #BusinessAI

MUNICH —  SAP SE (NYSE: SAP) today opened its defense innovation hub in Munich, Germany, underscoring its long-term commitment to strengthening digital readiness as a core element of modern defense capability. This comes at a time of growing geopolitical pressure, hybrid threats and rising demands for interoperability.

The hub is launched as armed forces and security institutions face increasing pressure to manage complex missions across allies, domains and supply chains while maintaining resilience, transparency and control. At the defense innovation hub, SAP brings together software, data, AI and industry expertise to demonstrate how integrated digital systems translate strategic requirements into operational readiness. This enables comprehensive integration across key areas such as personnel readiness, logistics, procurement, manufacturing, training and maintenance. Together, these capabilities form the digital backbone required for real-world defense operations.

“Defense readiness today is no longer defined by equipment alone: It is defined by how well people, processes and partners are connected,” said Thomas Saueressig, member of the Executive Board of SAP SE, Customer Services & Delivery. “In an increasingly volatile security environment, armed forces need systems they can trust—systems that are resilient, interoperable and sovereign. With our defense innovation hub, SAP is demonstrating how digital platforms can strengthen operational readiness while preserving control, compliance and freedom of action.”

A Hub Built on Munich’s Defense and Technology Ecosystem

Munich’s strong defense and technology ecosystem, combining innovative startups, established industry leaders, academic excellence and public institutions, provided the ideal setting for the new hub. Supported by the Technical University of Munich’s academic excellence and the presence of key government institutions, the Munich region is uniquely positioned for cross-sector collaboration. At today’s launch, the setting provided a fitting backdrop for hands-on demonstrations translating innovation into operational reality. Attendees experienced hands-on scenarios illustrating how SAP for Defense & Security solutions connect people, assets and supply chains in a unified, more secure operational picture.

“The Technical University of Munich is pleased to collaborate with SAP in translating advanced research into operational security and defense capabilities,” said Chiara Manfletti, head of the Aerospace and Geodesy Department at TUM and scientific lead of the newly launched TUM Security and Defense Alliance. “As technological innovation accelerates, strategic partnerships such as this ensure that cutting-edge scientific developments can be rapidly deployed to strengthen operational readiness.”

The launch also served as a lead-in to this week’s Munich Security Conference, where questions of resilience, interoperability and technological sovereignty will dominate the agenda. Throughout the week, SAP will continue engaging with policymakers and partners on how digital innovation can support security and defense in an increasingly fragmented world.

Visit the SAP News Center. Get SAP news via LinkedIn and Bluesky.

Media Contact:
Dana Roesiger, +49 6227 7 63900, dana.roesiger@sap.com , CET
SAP Press Room; press@sap.com

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ.  Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP’s 2024 Annual Report on Form 20-F.
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In this short video, Sarah Mei Niesel from SAP talks with Klaus from Cideon Software & Services about how engineers can stay creative while keeping production processes connected, reliable, and efficient.

👉 Product Lifecycle Management Solutions from SAP: https://sap.to/6054CfIgO

Discover how AI in SAP Cloud ERP 2602 helps teams work smarter by embedding intelligence directly into everyday workflows, so you can resolve issues faster, streamline accounting, improve production efficiency, and automate routine tasks with more control.

In this highlight tour, Sang Dao (Product Manager, SAP Cloud ERP and SCM Product Success) uses his AI avatar to walk through four capabilities designed to reduce manual effort, speed up decision-making, and boost productivity across key business areas.

🤝 AI-assisted situation handling – Get personalized, context-aware recommendations to resolve business issues faster. Tailor guidance with your own business logic and enrich it with data sources beyond SAP Cloud ERP.

💸 Finance: Accounting Accruals Agent – Automate accrual journal entry preparation using historical data and your accounting policy documents. Receive pre-filled entries for quick review and confirmation—supporting a faster, less manual month-end close.

🏭 Manufacturing: AI-assisted production routing proposal – Accelerate routing creation by reusing similar routings based on material name, description, and BOM. Copy, edit, and finalize faster with improved consistency and fewer errors.

🤖 AI-assisted task automation in SAP Fiori – Create generative AI–powered smart helpers that execute multi-step, repetitive activities across SAP Fiori elements apps—while keeping you in control to review and validate changes before they’re applied.

Chapters:
00:00 – Introduction
00:30 – AI-assisted situation handling
01:10 – Finance: Accounting Accruals Agent
01:59 – Manufacturing: AI-assisted production routing
02:44 – AI-assisted task automation in SAP Fiori
03:33 – Wrap-up and where to learn more

• Explore the SAP Cloud ERP 2602 AI release highlights: https://sap.to/6055C4NWJ
• Check out the SAP Cloud ERP Community: https://sap.to/6055CIrvT

Learn more about SAP Cloud ERP: https://sap.to/6057C4NWz

#SAPCloudERP #ERP #AI

The recent holiday shopping season signaled a major shift in how people interact with brands, moving from traditional search toward conversational agents that do more than answer questions. These agents anticipate intent and orchestrate entire workflows: retrieving information, summarizing options, taking actions, and closing tasks.

This isn’t just a consumer trend; it is reshaping engagement models across industries.

The Q4 2025 SAP Customer Experience (SAP CX) release propels this transformation further with new out-of-the-box agents designed for customer service and the ability to easily build custom agents with Joule Studio. Additionally, AI features like predictive segmentation and AI-assisted reporting expedite planning and decision-making—foundational catalysts for future-ready businesses.

With WalkMe Premium now available across SAP CX applications, teams can upskill and reskill with in-the-moment guidance. And SAP Customer Loyalty Management takes new engagement models to the next level, helping businesses strengthen relationships and drive long-term growth.

Here, explore more of the highlights from the Q4 2025 release.

Better customer engagement with out-of-the box agents and custom tools

With SAP, customer experience applications, data and AI come together as one—powered by SAP Business Technology Platform. Whether it’s resolving an issue or managing inventory, CX applications connected to SAP ERP keep processes running smoothly. AI agents take it further, by reasoning and acting directly in core processes, turning complexity into clarity. One of the most critical areas is in customer support.

• Digital Service Agent: Deliver instant and accurate self-service by putting knowledge at customers’ fingertips. Deflect common inquiries, resolve complex questions with AI, and escalate seamlessly to human agents when needed—reducing contact center load while improving customer satisfaction.

  Digital Service Agent can be combined with Shopping Agent, creating one conversational AI that handles the entire journey—from product discovery and transaction to post-sales support. Customers can ask questions, get answers, and complete purchases in a single frictionless interaction. Together these agents unlock agentic commerce and intelligent service, which strengthens customer relationships and deliver experiences that truly stand out.

• Joule Studio, agent builder: Create custom, business-ready AI agents for SAP Customer Experience Cloud applications—fast and without complexity. Joule Studio, a part of SAP Build, gives developers a powerful low-code, no-code environment to create and deploy AI agents and connect them seamlessly to Joule, SAP CX apps and third-party systems. These agents can retrieve information, complete tasks, and run autonomous actions grounded in enterprise data from SAP CX, SAP Knowledge Graph, and non-SAP systems.

  For example, users can build a sales assistant agent that instantly pulls historical purchase records, analyzes buying patterns, and recommends the most relevant products or offers—helping sales teams increase conversion rates and shorten sales cycles. Learn how to activate Joule Studio and start building, testing, and deploying AI agents.