Customer Success Keynote: Connected to Win: From Moment to Momentum | SAP Sapphire Orlando 2026

In the age of AI, business advantage comes from being connected, ready, and able to act when it matters most.

Every customer journey begins with a moment that demands change. Real value is created when that moment becomes momentum. In this SAP Sapphire Orlando 2026 customer keynote, SAP leaders and customers explore how connected data, clean core transformation, SAP Business Suite, and SAP Business AI help organizations turn complexity into clarity and innovation into measurable outcomes.

Hear from Thomas Saueressig and Jan Gilg as they discuss SAP’s vision for the Autonomous Enterprise: a future where people set the direction, AI supports execution, and business processes run with speed, trust, and resilience. Customer leaders from Lockheed Martin, Aeropuertos Argentina, ExxonMobil, and Levi Strauss & Co. share real transformation stories across aerospace and defense, aviation, energy, and retail. Together, they show how connected systems and responsible AI can improve readiness, simplify operations, accelerate decision-making, and create new capacity for growth.

You’ll also see how SAP is helping customers modernize their core, move to the cloud, adopt clean core principles, and use AI agents and assistants to reduce migration complexity and make transformation more predictable.

Speakers:
• Thomas Saueressig, Chief Customer Officer, SAP Executive Board, SAP
• Jan Gilg, Global President Customer Success & Americas, Member of the SAP Extended Board, SAP SE
• Jason Gowans, Chief Digital and Technology Officer, Levi Strauss & Co.
• Gustavo Sabato, Chief Information Officer, Aeropuertos Argentina
• Maria Demaree, SVP and CIO, Enterprise Business and Digital Transformation, Lockheed Martin
• Bill Keeler, Vice President, ExxonMobil Global Services

Chapters
00:00 – Welcome and why the world runs on connected systems
03:17 – SAP’s commitment to customer success and operational excellence
05:22 – The Autonomous Enterprise and AI at scale
09:26 – Customer stories begin
10:26 – Lockheed Martin on readiness, transformation, and mission outcomes
17:16 – Aeropuertos Argentina on the Snow Agent and proactive airport operations
24:02 – Partners, RISE with SAP, and the AI platform ecosystem
26:17 – ExxonMobil on clean core, data, and business-led transformation
35:00 – Levi Strauss & Co. on retail agility, data, and AI agents
41:36 – Common transformation lessons across industries
42:31 – AI-assisted migration and modernization demo
47:46 – Customer rapid-fire insights on enterprise technology
49:36 – Closing: AI, enterprise software, and the future of business

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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://www.sap.com/index.html

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The New SAP AppHaus Walldorf Opens Its Doors for Customers

On April 16, 2026, SAP officially opened its newest creative space for customer co-creation, SAP AppHaus Walldorf. 

After months of renovation and designing the new creative space together with architects and facility management, the new SAP AppHaus Walldorf opened its doors for SAP employees in the region. It is an important milestone towards an outstanding, integrated customer experience on the Walldorf campus. The opening started with a fireside chat with Álvaro Wiedling, head of Customer Engagement Services MEE; Andreas Wendel, head of SAP Innovation Experience Services; Dennis Kecskemeti, head of SAP Innovation Experience; and moderated by Kathrin Tarnai-Sindl, head of Customer Engagements for APAC, EMEA, and MEE.

Watch a video of the SAP AppHaus Walldorf opening

Visitors such as Dirk Haeussermann, managing director SAP Germany, joined the event to get first impressions of the new space: “The new SAP AppHaus Walldorf is a very friendly and inviting collaboration space that is a perfect setup for our customers and partners to explore the newest innovations. It inspires them to move on into real, live solutions.”

The opening celebration

For the opening, the SAP AppHaus team decided to not cut a red ribbon, but tell a little story. After uncovering an old Chinese gong, Kecskemeti officially opened the new SAP AppHaus Walldorf with a loud and clear gong stroke. He explained that the gong was one of the signature pieces from the previous creative space in Heidelberg. There, it had a classic, traditional Chinese design and its sound was used during many workshops, meeting breaks, and events. When the team prepared the move from Heidelberg, it was immediately clear that the gong had to be taken to Walldorf. It went through its own small transformation, being redesigned and given a modern look to perfectly fit into the new space. When its deep sound was heard in the new SAP AppHaus Walldorf environment it was a worthy setting to start the new chapter in its new home.

From now on, the gong will be an integral part of SAP AppHaus Walldorf, where the team continues to run innovation workshops. Together with SAP customers and partners, it is all about framing the right business problems, turning insights into blueprints, and piloting ideas fast. This is especially relevant for AI solutions and the business opportunities brought about by agentic AI. Along the dedicated innovation toolkit for AI, the SAP AppHaus team supports customers of all industries to explore use cases and design them based on the latest SAP technologies. That way, SAP customers can learn, adapt, and scale with confidence. 

The integrated Walldorf campus experience

Now at SAP headquarters, the new SAP AppHaus Walldorf offers customers a collaborative, hands-on space to explore SAP innovation. Together with the SAP Experience Center, the show floor, S-Factory, and S.Mart Store, SAP’s Walldorf campus takes customers on a truly holistic journey, from inspiration to real impact. It shows visitors not just what SAP can do, but offers them the opportunity to explore and design solutions with the latest SAP technologies, such as SAP Business AI, to use the innovation potential for their respective business. Along its human-centered innovation approach, the SAP AppHaus helps teams turn ideas into solutions and make innovation real, especially when it comes to AI- and agentic AI-infused use cases.

“Our new innovation service offerings represent a significant evolution in how we support our customers’ digital transformation. By combining the inspirational power of our SAP Experience Centers with the interactive, hands-on SAP AppHaus workshop formats, we’re able to guide customers at every stage of their transformation journey and create measurable value quickly,” Wieldling says. “What truly sets this approach apart is our commitment to involving business stakeholders and end users from day one. This helps ensure that the use cases we identify and solutions we design have genuine business relevance and real-world applicability—ultimately delivering outcomes that matter to our customers.”

The work with customers

At the heart of what the SAP AppHaus offers are three core services: innovation service, explore service, and design service. Depending on the customer’s needs, these can be extended, for example, with different workshop formats, such as for SAP Business AI, SAP Business Technology Platform (SAP BTP), or Joule. In a networked way, customers also get direct access to product experts who are involved where they add the most value.

New beginnings

“For many people, the SAP AppHaus Heidelberg was more than just a workplace or a workshop location. It felt like working in a startup environment to build and design new solutions together with customers and partners. So, there clearly is a nostalgic look back on shared memories,” Tarnai-Sindl says. “At the same time, the campus in Walldorf brings new energy and opportunities. You feel more strongly that you’re part of a bigger whole and have the chance to meet and connect with many colleagues and people more easily. It’s a move from a very familiar environment into a larger context, with a sense of new beginnings.”

The first comments on the guest wall in SAP AppHaus Walldorf seem to prove her right: “Cool new space!”, “Finally!”, and “How inspiring, open, and well designed.”

How is the SAP AppHaus set up to work with customers globally?

The SAP AppHaus Network plays an important scaling role on an international level. It consists of more than 20 SAP partners that work closely with the market units, have established their own SAP AppHaus locations, and are fully trained in the human-centered innovation methodology as well as latest workshop formats, such as the Joule Agent Discovery Workshop also offered in the specialized innovation toolkit for AI.  All members are empowered early on with the latest methods, tools, and knowledge, allowing them to act as agile front-runners and co-innovation experts. They support customers regardless of their digital maturity, guiding them to explore new use cases and unlock tangible business value for customers around the world along SAP’s human-centered approach to innovation.

In addition, SAP AppHaus and the SAP Partner organization jointly launched the SAP AppHaus Alliances initiative. It is specifically designed for large SAP Global Strategic Services partners that work with key customers worldwide and are empowered to use the SAP AppHaus AI workshop formats.


Imke Vierjahn is SAP AppHaus Network communications lead.

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Where Do You Stand? Business Transformation Maturity Assessment Tool Now Available

Business transformation is tough. Adapting the way you work in response to AI advances, supply chain disruption, seismic political shifts, and more can often draw focus and resources away from actually doing the work itself.

The other key characteristic of business transformation: it’s not going away.

Organizations that ignore the need for change find themselves constantly on the back foot, unable to take advantage of new opportunities, and in an endless loop of reactivity.

But even those businesses that know they need to change fall into a common trap: treating “transformation” as a project, something to be ticked off the list as “completed,” never to be thought of again. Until the next system-wide shock, that is.

Transformation as a capability

The organizations best placed for success are those that avoid both these approaches. They succeed by building their transformation muscle—the capacity to run multiple transformations, consistently and concurrently.

Let’s be clear: for modern enterprises, change is not something that happens as a time-limited or even clearly definable event. Change is much closer to an operational reality, something so intrinsically connected to how businesses work that it can’t be separated from decisions, processes, and all the other elements that allow an organization to function.

Assess your organization’s transformation readiness and see how to level up

“Most enterprises run four or more transformations a year. Building a repeatable transformation capability you can strengthen over time makes all the difference,” Dee Houchen, chief marketing officer for SAP LeanIX and SAP Signavio, says. “The capacity to adapt and transform is not just a competitive edge, it’s a basic business requirement. And so, knowing where your transformation strengths and weaknesses lie is critical to ensuring your business can function effectively in today’s complex environment.”

In other words, effective business transformation is just as important to the way a company works as any other aspect you could name. Organizations with the skills and knowledge to transform repeatedly and at scale, and to flexibly apply those skills and that knowledge in different contexts, will be those that survive and thrive.

So how can you determine whether your business has the right transformation muscles?

Assessing your capability

SAP has created a quick and easy online tool that can measure your organization’s transformation capability as it stands right now, so you can make the right decisions to build your business for the future.

Grounded in recent Forrester research assessing levels of business transformation management maturity around the globe, the tool uses this data as a baseline to assess transformation capability across five domains: strategy and leadership, applications and technology, process, data, and people.

Using self-reported information about your business, the tool can take less than 10 minutes to benchmark your capability against peers, as well as pinpoint strengths, gaps, and execution risks. But this is not simply a static information-gathering exercise. The tool can set your baseline, helping determine where your organizational strengths and weaknesses are. It’s up to you to take the next steps.

“The real value of this tool lies in using it to unlock value in your business,” Houchen says. “The baseline is important, but it’s the targeted, actionable recommendations that can really strengthen your transformation capability.”

“The tool provides recommendations across critical areas like executive commitment, strategic planning, technology modernization, process optimization, data management, and organizational culture—and some you can already start putting in place,” Houchen adds. “Within a matter of months, you can build a robust, repeatable transformation capability, or, if you’re more advanced already, continue to strengthen that capability and start to expand the possibilities for value-adding through transformation.”

Building your capability

The transformation maturity assessment tool can also go beyond organizational recommendations and can even provide insights on how you can best improve your underlying approach—the transformation mindset that can help drive future success. The tool can help you explore critical components like:

  • The role of strategic commitment in enabling transformation
  • Opportunities to modernize your technology foundation
  • How processes support value-driven execution
  • The best ways to manage transformation data
  • How organizational culture supports empowerment and adaptability

“Using this tool helps ensure your readiness to navigate the complexities of modern business, turning business transformation from a project into a part of the operational fabric of your organization—a repeatable, scalable competitive advantage,” Houchen says.

Try the business transformation capability assessment tool for yourself.


Lucas de Boer is a marketing execution senior specialist at SAP.

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What Is a Condition Table in SAP S/4HANA Sales?

When working with pricing, output determination, or account determination in SAP S/4HANA Sales, condition tables are the foundational building blocks that make it all work.

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In many manufacturing organizations, finance teams frequently ask why product margins fluctuate from month to month, even when operations report nothing has changed on the shop floor.

Announcing the 2026 SAP Partner Awards – Global Winners

The SAP Partner Awards showcase top-performing partners that have excelled in helping customers bring out their best.

SAP Partner Awards: SAP technology paired with the power of our SAP partner ecosystem

SAP has restructured the award recognition to provide more meaningful distinction, reflect our partners’ essential contributions, and ensure all award categories align to the Partner Ecosystem Success strategy. The newly created SAP Partner Awards replace previous recognition programs, including the SAP Pinnacle Awards, the SAP Global LoB Partner Excellence Awards, and the SAP Regional Partner Excellence Awards.

SAP partners are an essential extension of our team, driving success throughout the Customer Value Journey and helping our customers bring out their best. We rely on our partners’ unique industry expertise, implementation methodologies, and complementary solutions to meet the specific needs of customers, especially as they transition to the cloud and embed artificial intelligence (AI) into their business practices.

To exemplify our ongoing commitment to partners, our new awards framework continues the tradition of rewarding outstanding achievements and excellence. These awards recognize significant partner contributions in market units, regionally, and, most prestigiously, at the global level.

We are pleased to announce the 2026 SAP Partner Awards – Global winners. Only 23 partners are recipients of this esteemed award. These influential partners have illustrated the ability to help customers thrive through innovative services, products, and solutions.

The 2026 SAP Partner Awards recognize 50 categories globally and are based on performance from January 1, 2025 to December 31, 2025. As in previous years, selections were determined using system-generated data on core weighted metrics and key performance indicators. A steering committee of global SAP representatives then viewed, vetted, and ranked the achievements according to internal criteria aligned with SAP’s communicated business strategies.

Recipients will be celebrated during SAP Partner Summit and SAP Sapphire and will be invited to exclusive networking opportunities with peers and SAP leadership. These partners will also receive a communication package to help promote their success. To further amplify this achievement, SAP will list winners on its website for a year and through its communication channels to maximize global exposure to prospects and customers.

Congratulations to the 2026 winners. We look forward to applauding your success at SAP Partner Summit and SAP Sapphire.


Karl Fahrbach is chief partner officer at SAP.

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How Capgemini Achieves Faster Time-to-Value with SAP Business AI | SAP Partner

How do organizations reduce costs, grow revenue, and still move faster on transformation? In this short partner story, Capgemini shares how it helps clients integrate SAP Business AI use cases to improve productivity and outcomes.

Capgemini explains that many clients are looking for new solutions to reduce costs and increase revenue. Through its partnership with SAP, Capgemini identifies the best SAP technologies and complements them as a system integrator, bringing AI-powered use cases into real business workflows to enhance user experience and productivity.

The video highlights two key dimensions of Capgemini’s approach: first, Business AI for improved user experience. Applying SAP’s AI capabilities makes day-to-day work easier and more efficient for end users.

Second: time-to-value acceleration. Helping clients anticipate go-lives, speed RISE implementations, and improve the productivity of consultants delivering client outcomes by augmenting Capgemini’s delivery framework with SAP’s latest GenAI-enabled technologies.

Capgemini closes by noting this is just the beginning, with continued innovation ahead as SAP releases new capabilities and features to implement with clients.

Explore SAP Business AI: https://www.sap.com/products/artificial-intelligence.html

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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://www.sap.com/index.html

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SAP Proposes Dividend of €2.50 per Share

WALLDORF, Germany — February 19, 2026 — The Supervisory Board and Executive Board of SAP SE (NYSE: SAP) recommend that shareholders approve a dividend of €2.50 per share for fiscal year 2025. This is an increase of €0.15, or 6.4% compared to the dividend paid for fiscal year 2024.

If approved by shareholders and assuming the same level of treasury shares as of December 31, 2025, the total amount distributed in dividends would be approximately €2.919 billion (2024: €2.743 billion), representing a pay-out ratio of 40.7% (2024: 52.0%).

SAP believes that its shareholders should benefit appropriately from the profit the Company made in 2025. The Company’s dividend policy is to pay a dividend totaling 40% or more of Non-IFRS profit after tax.

The following dates are relevant for the dividend payment:

  • Record date for dividend payment: May 5, 2026
  • Ex-dividend date: May 6, 2026
  • Payment date: May 8, 2026

Note to holders of SAP ADRs (American Depositary Receipts):
One SAP ADR represents one SAP SE share. The final dividend amount per ADR is dependent upon the euro/US dollar exchange rate. Since SAP SE pays cash dividends on the ordinary shares in euro, the exchange rate fluctuations will affect the US dollar amounts received by holders of ADRs. The final dividend payment by SAP SE to the depositary bank is scheduled for May 8, 2026 . The depositary bank will then convert the dividend payment from euro into US dollars as promptly as practicable.

About SAP
As a global leader in enterprise applications and business AI, SAP (NYSE: SAP) stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit www.sap.com.

For more information, financial community only:
Alexandra Steiger +49 (6227) 7-767336 investor@sap.com, CET
Follow SAP Investor Relations on LinkedIn at SAP Investor Relations.

For more information, press only:
Marcus Winkler +46 (6227) 7-67497 marcus.winkler@sap.com, CET
Daniel Reinhardt +49 (6227) 7-40201 daniel.reinhardt@sap.com, CET

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP’s 2024 Annual Report on Form 20-F.
© 2026 SAP SE. All rights reserved.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices.

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In a Kanban environment, when production workers take the last part from a bin, they send a signal to other workers, who then make more of the required parts and ensure delivery to the assembly line.

Far East Organization Advances Leasing Lifecycle Transformation

Far East Organization (FEO) is the largest private property developer in Singapore, having built over 780 developments in the residential, hospitality, and commercial space segments for sales and lease. Its commercial portfolio comprises of retail, offices, industrial, and medical units.

To support ongoing expansion, Far East sought more streamlined and efficient lease lifecycle management operations, leading the company to progressively digitalize the entire leasing lifecycle.

Manual processes prompt change

The leasing process at Far East has traditionally been resource-intensive, involving multiple manual steps and significant human intervention across various stages, including pre-offer approvals via e-mail, rental computations, budget comparisons, contract drafting, amendment management, and rental change tracking.

This approach required substantial manpower and created multiple data entry points across the leasing lifecycle, which could affect accuracy and timeliness. Manual updates to rental terms and amendments also contributed to inefficiencies.

The project marks an important step toward operational excellence. By identifying and addressing these systemic challenges, Far East is laying the foundation for a fully digital, integrated leasing platform that supports seamless process flow, real-time data visibility, and more informed decision-making. It is a bold shift toward a strategic, data-driven approach to leasing that enhances agility, accuracy, and growth.

Get ready-to-run cloud ERP with SAP

A strategic move forward

For this reason, FEO decided to undertake a strategic transformation to digitalize its leasing operations through a robust, intelligent, and integrated SAP ecosystem. This initiative unifies the full leasing lifecycle, from lead generation to contract execution and financial settlement, while enhancing operational excellence, data transparency, and customer service.

SAP was selected as the strategic platform for leasing digitalization due to its ability to deliver a comprehensive, end-to-end solution that connects business processes across the leasing lifecycle. With SAP S/4HANA at the core, Far East benefits from a powerful digital foundation that aligns real estate, finance, and operational workflows into a single source of truth, supporting data integrity, process consistency, and real-time visibility. SAP’s cutting-edge technologies—including SAP Customer Relationship Management (SAP CRM), SAP Business Technology Platform (SAP BTP), and SAP Fiori apps—enable intelligent automation, advanced analytics, and a clean core architecture that supports both standardization and innovation.

This integrated ecosystem empowers FEO employees to leverage real-time analytics for data-driven decisions and reduce errors and eliminate bottlenecks with automated tasks, streamlined processes, and optimized workflows.

The result? FEO experienced an 80% improvement in sales process efficiency at closing leasing sales.

Impact of the leasing digitalization project

The successful implementation of the leasing digitalization project has delivered tangible improvements across the organization, from the residential and commercial group business unit to its financial, operational, and compliance domains. By streamlining and automating leasing processes, FEO achieved over US$500,000 in annual cost savings while reducing operational overhead. The project eliminated redundant data entry through intelligent field derivation and automated rental computations, helping to minimize errors and boost workforce productivity.

In addition, the leasing lifecycle has been accelerated, cutting the lead-to-contract process and reducing contract generation time from days to just minutes. With 100% system uptime since go-live and strong user adoption, the platform has become a reliable tool for leasing operations. Intelligent validations, including budget checks and competitive rent evaluations, have strengthened regulatory compliance and enhanced decision accuracy. Collectively, these outcomes have strengthened FEO’s position as a digitally enabled real estate business, well-equipped for agile, data-driven portfolio management and continuous innovation.

FEO has made significant leaps forward in the property management industry. Employee productivity has increased with streamlined processes. Regulatory compliance with industry regulations and standards is managed with intelligent validation. And, analytics provide valuable insights into tenant behavior, rent trends, and property performance.

An SAP Innovation Award winner

For its property management achievement, Far East Organization was selected as a 2025 SAP Innovation Award winner in the Industry Leader category. Learn more about the real estate developer’s digital transformation.


Nicolas Englo is program manager for the SAP Innovation Awards.

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