See the biggest moments from Supply Chain Connect at #SAPConnect 2025 — where SAP leaders and customers reveal how intelligent orchestration, real-time data, and AI are transforming supply chain resilience.
In this highlight reel, SAP experts demonstrate how SAP Business Suite, powered by SAP Business AI, helps organizations move beyond siloed tools and reactive decisions. With end-to-end visibility and orchestration across every process, businesses can predict risks, adapt faster, and turn disruption into long-term advantage.
00:00 – Opening: From Reaction to Resilience
01:30 – Thomas Saueressig on the New Era of Supply Chain Orchestration
03:15 – SAP Supply Chain Orchestration Overview
05:00 – Real-Time Visibility and Predictive Risk Detection
06:45 – AI in Action: Intelligent Execution Across Networks
08:10 – Closing: Building the Supply Chain of the Future
Thomas Saueressig, Executive Board Member for SAP Product Engineering, opens the session by highlighting how today’s supply chains require more than visibility — they need synchronization. He explains how SAP Supply Chain Orchestration, an AI-native solution built on SAP Business Technology Platform, connects processes across planning, logistics, and procurement in real time.
Throughout the session, SAP leaders and customers show how integrated data, automation, and AI-driven insights enable proactive decision-making and collaboration across the value chain. From predictive alerts to coordinated response execution, these innovations illustrate how SAP helps enterprises achieve true resilience — not just recovery.
These highlights capture SAP’s vision for the future of supply chain management: connected, intelligent, and adaptive. With SAP Business AI and SAP Business Data Cloud, companies gain the agility and foresight to lead transformation and build supply chains that thrive in uncertainty.
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6057AsaCZ
Gartner has recognized SAP as a Visionary for the second consecutive year in its 2025 Magic Quadrant for Enterprise Low-Code Application Platforms (LCAP) with SAP Build, its unified low-code platform.
SAP Build: Develop apps and automations 3x faster using pro-code, low-code, and AI tools
In today’s market, speed is everything, but it cannot come at the cost of stability. Low-code application platforms empower both professional and citizen developers to rapidly create and deploy digital solutions through guided development, automation, and robust governance, fostering innovation and agility.
SAP Build is uniquely designed to solve this challenge, empowering customers to innovate three times faster while building on the trusted governance and data foundation of their core SAP systems. It is an AI-powered solution that combines application development, workflow management, task automation, agent development, and workspace creation into one comprehensive, cloud-based solution running on the SAP Business Technology Platform (SAP BTP).
Strategic challenges in modern software development
Developers today face several significant challenges. First, it is difficult for many organizations to leverage the deep insights from non-technical business experts across functions like finance and supply chain. While AI is a powerful new tool, efficacy of AI solutions hinges on their integration with business-specific data and processes; without this, its broader benefits are diminished. Building or extending business applications is often time-consuming and expensive, prompting a shift toward customizable pre-built solutions for greater agility. Finally, developers grapple with fragmented systems requiring extensive integration, hindering efficient workflows and resource utilization.
These challenges collectively underscore the need for a more robust AI-powered development platform.
The SAP Build advantage
SAP is recognized in the 2025 Gartner Magic Quadrant for LCAP for its Ability to Execute and Completeness of Vision.
SAP Build offers unique benefits that streamline the development process and ensure innovative and efficient solutions. Read the full report here.
Reduce complexity: SAP Build reduces complexity by delivering everything IT teams need to build, automate, and extend SAP without stitching together disconnected tools, licenses, or architectures in one place. It is pre-integrated, commercially included in SAP applications, and built to simplify development from the start
Deliver faster: SAP Build helps teams deliver 3x faster by reducing the time it takes to go from request to result. Teams don’t start from zero, and once they start, they move faster, because the tools, pre-built solutions, and AI are grounded in SAP context and give best-practice guidance out of the box.
Scale with confidence: SAP Build provides the proven path to a clean core, allowing users to confidently extend, automate, and build new applications without introducing future risk or upgrade pain. By inheriting the trusted governance, security, and access rules from the most critical systems, every extension is built to be both scalable and upgrade-safe from day one. This unique approach empowers users to protect the stability of their core while accelerating business-wide innovation.
Tap into the power of generative AI
SAP is embedding AI capabilities across the SAP Business Suite, including SAP Build, to help customers automate business processes and improve efficiency.
Now generally available, Joule Studio allows users to design, deploy, and manage custom AI agents and Joule skills tailored to their organization’s data and workflows, helping address specific operational needs. SAP has also extended Joule to process automation, workspace management, and application development, including ABAP, through the SAP Joule for Developers add-on.
These tools use SAP-aware AI models to support faster, more accurate development and automation. Together, these enhancements help teams reduce manual effort, improve consistency, and focus on higher-value work.
Businesses gain a competitive edge with SAP Build
With more than 17,000 customers now leveraging SAP Build solutions globally, momentum continues to surge, enabling developers to build, automate, and innovate with greater speed and ease.
Proximus, for example consolidated 57 HR apps into one unified portal using SAP Build, integrated with SAP SuccessFactors software to serve 10,000 employees and increasing satisfaction to 94 percent. Hitachi High-Tech cut customizations from 9,000 to 22 by shifting to side-by-side extensibility on SAP BTP using SAP Build Process Automation for cross-system workflows and task automation. And Gerdau reduced onboarding time by 50 percent and cut manual errors by 90 percent with a cloud-based extension made with SAP Build, integrated into SAP SuccessFactors Employee Central.
Next steps
To learn how SAP Build adds value to your cloud ERP, explore use cases that address specific challenges in business processes. To unlock the full potential of application development, automation, and AI, take the next step with the following resources:
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Standard Chartered’s strategic deployment of AI and SAP solutions across 50+ global markets delivered transformative productivity gains, enhanced user experiences, and earned the company recognition as a winner of the 2025 SAP Innovation Awards.
To find out more about the SAP Innovation Awards and how to submit your own innovative ideas, visit: https://sap.to/6058fTQYj
At SAP Sapphire in Madrid, our social media team took us on a fun ride with the ultimate emoji challenge: Can you guess the SAP solution based on just emojis?
The results? Surprisingly accurate, wildly creative, and full of laughs.
Think you can crack them too? Some might really surprise you! 💭✨
WALLDORF — SAP SE today announced its financial results for the second quarter and half-year 2025.
At a glance
Current cloud backlog of €18.1 billion, up 22% and up 28% at constant currencies
Cloud revenue up 24% and up 28% at constant currencies
Cloud ERP Suite revenue up 30% and up 34% at constant currencies
Total revenue up 9% and up 12% at constant currencies
IFRS operating profit of €2.5 billion; non-IFRS operating profit of €2.6 billion, up 32% and up 35% at constant currencies
Outlook 2025 unchanged
Q2 2025 I in € millions, unless otherwise stated
Christian Klein, CEO:
“We have delivered yet another quarter of outstanding results. AI innovations such as Joule becoming available ‘everywhere and for everything’ and SAP Business Data Cloud as a powerful accelerator of AI make our portfolio ever stronger. Enterprise operations are about to enter a new era, and SAP is best positioned to benefit from that evolution.”
Dominik Asam, CFO:
“We achieved a very good Q2, with accelerating total revenue growth, strong profitability and free cash flow. Our performance was supported by continued customer demand and disciplined cost control. As we move into the second half, we remain cautiously optimistic, keeping a close eye on geopolitical developments and public sector trends.”
Listen to the latest episode of Unlocking SAP BTP, episode 119, featuring Howard Holton, COO of GigaOm, Mark Wright, Senior Director of Product Marketing at SAP Build, and Niklas Siemer, Product Manager at SAP BTP. This episode is focused on SAP Build and why it’s a game-changer for developer efficiency.
Listen on Spotify: https://sap.to/6050f6zYq
Listen on Apple Podcasts: https://sap.to/6051f6zYS
Get the highlights from the SAP Sapphire Customer Keynote in Madrid! This reel recaps key moments where global business leaders shared their transformation stories, demonstrating how today’s innovations power tomorrow’s resilience. We also touch on major SAP announcements around Joule, AI, and strategic partnerships.
👉 BASF: Shared their greenfield S/4HANA transformation with RISE with SAP, adopting Clean Core principles and going live with their agro business pilot without interruption, now focusing on AI with good data for smart decisions.
👉 CAF: Detailed their adoption of SAP Business Data Cloud in partnership with Databricks to connect IT and OT worlds, aiming to optimize costs and improve maintenance through a “virtuous cycle” of results.
👉 DSM Firmenich: Explained their tiered SAP strategy post-merger, using the Business Suite, GROW with SAP, and RISE with SAP to simplify a complex landscape and foster a unified way of working.
👉 Pandora: Discussed choosing RISE with SAP for scalability and to avoid building extensive in-house capabilities, implementing Joule for Developers to accelerate global transformation with a “crawl, walk, run, sprint” AI adoption approach.
👉 Siemens Healthineers: Outlined how they are building on SAP, with future systems in the RISE environment, and view the integrated toolchain (Signavio, LeanIX, etc.) as the digital backbone for continuous operational excellence.
Watch the full Customer Keynote here: https://youtu.be/nF35qFUxuzs
Watch all SAP Sapphire replays on demand: https://sap.to/6057N2stJ
Every customer interaction is a chance to win loyalty and drive growth. Companies that prioritize customer experience can stand out with seamless, high-quality interactions that build lasting connections.
Newly unveiled innovations and partnerships revolutionize the way work gets done
In the AI era, relying on standalone line-of-business applications limits growth. To unlock their full potential, businesses need a connected business suite, a unified data strategy, and a powerful data foundation — forming an integrated system that breaks down silos, empowers teams, and enables personalized engagement.
Foundation for intelligent growth
With more than 50 years of expertise in managing critical business data, SAP helps companies unlock AI that is relevant, reliable, and responsible. This year at SAP Sapphire, we announced innovations for customer-centric, AI-powered growth — whether paired with SAP or non-SAP solutions. These innovations build on the three critical growth drivers:
SAP Business Suite delivers real-time insights and connections across systems and data. With built-in AI, it transforms complexity into clarity and enables fast, agile action.
SAP Business Data Cloud centralizes trusted internal and external data, breaking down silos to deliver real-time visibility and insights for personalized experiences.
SAP Customer Experience (SAP CX), is central to this growth strategy and brings AI into every interaction — from marketing to service — tapping into business-critical data to deliver seamless, context-rich experiences, while maximizing the value of existing SAP investments.
This integrated approach enables smarter decisions, more responsive service, and long-term loyalty.
Our latest innovations expand upon this growth engine, helping companies stand out.
AI-driven automation for accelerated impact
Our expanding Joule Agent portfolio bridges the gap between intelligence and automation. These ready-to-use AI agents automate routine tasks deliver value quickly with minimal configuration. New agents include:
Working seamlessly within existing SAP CX environments, Joule Agents preserve human judgment where it matters most while automating the rest, freeing teams to focus on growth.
Quote Creation Agent: Automated quote drafts from customer email requests
Connections that drive efficiency and growth
SAP Enterprise Service Management unifies service delivery across sales, marketing, HR, finance, procurement, and more, powered by AI and embedded across SAP Business Suite. With its unique focus on user experience, it boosts productivity and operational excellence.
For SAP CX users, it centralizes processes for sales inquiries and support, accelerating close rates and shortening deal cycles. This unified approach turns fragmented service into seamless, AI-powered orchestration.
Key capabilities across the SAP portfolio include:
Human Capital Management: Self-service and AI routing of complex issues frees HR teams for strategic priorities
Finance: Automates accounts receivable/payable inquiries, disputes, and discrepancies to improve accuracy, shorten AR turnover, and accelerate cash flow
Customer Experience: Centralized, AI-driven sales inquiries and support, improves response times and boosts close rates
Automation and unified systems help streamline operations and strengthen customer relationships, fueling satisfaction and growth.
Centralized, AI-powered case summaries, timelines, recommended answers
Smarter revenue management for maximized growth
Launching in the third quarter 2025, SAP Revenue Growth Management helps consumer packaged goods companies optimize promotions, budgets, and ROI with AI insights and real-time financial data. Public cloud integration helps prevent overspend and supports SAP Sales and Operations Planning with SAP Integrated Business Planning.
Key enhancements include:
Visibility into revenue, margin, ROI, volume, and profit and loss data for account performance insights and better trade promotion decisions
Promotion spend insights via integrated SAP Cloud ERP
More accurate forecasting with SAP Integrated Business Planning and streamlined budget planning with SAP Analytics Cloud
Improved trade promotion budget management at customer and product levels, aligned to financial plans
By turning promotion data into demand signals, companies can optimize promotion strategies, reduce overspend, and deliver personalized, data-driven interactions at scale.
Insights into investments and account potential for key account managers
Scalable success: from self-service insights to full B2B commerce
SAP B2B Self-Service Portal, a powerful SAP Cloud ERP add-on, gives B2B customers secure, 24/7 access to real-time order data from all sales channels. Designed for digital-first buyers, it reduces support workload and creates a solid foundation to scale and expand into full B2B e-commerce.
Key capabilities include:
Native SAP Cloud ERP integration for real-time order and invoice data across channels with no middleware or data duplication
Omnichannel visibility — EDI, email, phone, fax, direct sales, e-commerce — for one-stop customer order data access
Rapid time to value with preconfigured data models, UI templates, and our vetted partner ecosystem
Faster issue resolution with user emulation, allowing support teams to see what the buyer sees
Future-ready scalability that easily extends to full B2B e-commerce without re-platforming
With low TCO and deployable in just weeks, the portal supports digital-first convenience and long-term growth.
Real-time order status, delivery estimates, and payment updates across channels
Easy, adaptable, future-ready payments
While SAP B2B Self-Service Portal empowers B2B customers with real-time access to orders and transactions, SAP Commerce Cloud, open payment framework modernizes payments. Its no-code, low-code architecture enables flexible support for methods like buy now, pay later and a wide range of third-party payment service providers, including Stripe, Adyen, Worldpay, and Airwallex. Announced in the first quarter, the solution allows rapid deployment and customized payment solutions.
Benefits include:
Rapid customization of payment experiences for seamless experiences
Flexibility to meet evolving buyer needs
Seamless scalability while ensuring compliance and security
Reduced complexity and time to value
Together, these capabilities form the foundation for long-term growth.
Real-time data intelligence for seamless experiences
As businesses gain control over payment experiences, they also need real-time visibility into the transactions driving their operations. Customers expect consistent, personalized experiences across channels, from in-store to mobile to online, at every touchpoint.
SAP Order Management Services, a modular, cloud-native solution bundle, unifies point-of-sale and digital order data, processes high-volume transactions in real time, and ensures accurate inventory availability across locations. It supports flexible fulfillment and returns, such as buy online, pick up in-store (BOPIS), and return anywhere, and enables more intelligent inventory planning, sourcing, and channel-aware promotional planning.
These capabilities reduce operational friction, increase loyalty, and help businesses scale profitably and sustainably.
Turning customer experience into competitive advantage
These innovations enable a growth strategy that transforms customer experience into a powerful competitive advantage. By connecting data, processes, and interactions with AI-driven insights, businesses can deliver proactive, tailored experiences that foster loyalty and fuel growth.
SAP is committed to helping customers harness the power of customer experience. These innovations reflect our focus on delivering real-world value and unlocking new growth opportunities.
Learn more about our SAP CX innovations and how they can help your business grow.
Balaji Balasubramanian is president and chief product officer for SAP Customer Experience.
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