From a virtually omnipresent Joule assistant to an expanded network of Joule Agents that work across systems and lines of business, SAP heralds a new era that democratizes access to Business AI and can drive productivity gains of up to 30 percent.

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Collecting customer feedback is important, but what really matters is how businesses use it. In today’s fast-moving world, feedback needs to be understood and acted on quickly—not just stored in reports.

About nine out of 10 ERP implementations fall short, often due to lack of adoption by either employees or business units, according to global consultancy Bain & Company. So, how do experts such as Bain ensure success during their own big-bang implementation of, say, SAP S/4HANA Public Cloud?

“We executed this change management successfully by leveraging our own playbook on ourselves,” Ramesh Razdan, Global Chief Technology/Information Officer, Bain & Company, told SAP. “Just as we have done [with clients] multiple times across the globe, in partnership with SAP.”

The “playbook” is Bain’s methodical guide to modernizing an organization’s enterprise resource planning (ERP) system. And it played a vital role in Bain’s own ERP journey.