How Technology Can Bridge the Gap Between COP29 Ambitions and Real-World Outcomes

The 29th UN Climate Conference (COP29) in Baku, Azerbaijan, aimed to advance a new climate finance goal and inspire stronger national climate commitments. While progress was made, the private sector must now play a pivotal role in turning these ambitions into actionable outcomes. Central to this effort is the energy transition, one of the key economic growth drivers of our time. 

SAP Sustainability: Building a sustainable world together

The energy transition is creating a profound shift across industries and global economies. Amplified by technological innovation and intense competition, it is reshaping sectors and shifting economies toward renewable energy. This change is not only an environmental necessity but also a catalyst for economic growth, challenging the traditional dominance of fossil fuels. With capital investments increasingly directed toward renewable energy infrastructure, investors are aligning their priorities with sustainability, signaling that profitability and environmental stewardship can coexist. Yet, the ongoing prominence of oil and gas underlines the complexity and scale of this transition. 

In parallel, the circular economy is gaining momentum as businesses address the dual challenges of material scarcity and carbon reduction. At COP29, there was significant discussion about how a circular approach focused on rethinking supply chains, redesigning products, and optimizing resources could reduce dependency on finite materials while driving sustainable economic growth. By adopting circular economy principles, businesses can minimize waste and keep valuable materials in circulation, contributing to a more resilient and sustainable future. 

The Role of Business in Transforming Climate Commitments into Tangible Outcomes 

One of the central discussions at COP29 was the need for harmonizing global standards for carbon reduction and accounting. Foreign policy players, along with the private sector, stressed the importance of mobilizing finance for sustainable capitalism. In particular, there was a call for clearer and standardized reporting frameworks to simplify the process and ensure transparency. One critical area was the importance of accurate data collection for carbon markets and product-level carbon accounting, which can help businesses engage consumers and reduce emissions. 

There are three ways technology plays a pivotal role in addressing some of these challenges: 

  • Sustainability data is available in every organization’s ERP system, so it’s time to start automating data collection and reporting processes to ease some of the regulatory burden.
  • Companies should leverage IT spending to support sustainability initiatives, specifically by applying generative AI to optimize climate solutions and create circular products.
  • Companies must shift focus on the carbon footprint of specific products to pinpoint areas with the most significant impact.

From Policy to Practice: How Technology and Global Standards Can Accelerate Climate Action 

Empowered by technology and guided by clear policies, businesses have a unique opportunity to bridge the gap between high-level climate commitments and actionable, on-the-ground strategies. 

Central to this is aligning sustainability and financial priorities. Effective climate action demands collaboration between chief sustainability officers and chief financial officers, as climate change has evolved from an ethical and environmental issue to a pressing financial imperative. 

To accelerate progress, we need globally harmonized policies, rigorous carbon accounting frameworks, and advanced technology solutions. By embedding AI-driven innovation, robust reporting standards, and actionable insights into business operations, we can ensure that COP events, such as COP29 in Baku, are remembered as turning points – not just discussions. While the challenges ahead are formidable, the opportunities for transformative action are even greater – and SAP is here to lead the way on a low-carbon, circular future. 

SAP@COP29: How Technology Can Bridge the Gap Between Ambitions and Real-World Outcomes

The UN Climate Conference (COP29) in Baku aimed to advance a new climate finance goal and inspire stronger climate commitments. While progress was made, the private sector must play a pivotal role in turning ambitions into actionable outcomes. Central to this effort is the energy transition.
The urgency to work on renewed commitments has never been clearer than today. To accelerate progress, we need globally harmonized policies, rigorous carbon accounting frameworks, and advanced AI-driven technology solutions.
Find out how to accelerate climate action at COP29 in this video by Chief Sustainability and Commercial Officer at SAP, Sophia Mendelsohn, customer (E.ON), a youth delegate (We are Family Foundation) and SAP product experts.
Learn more around SAP Sustainability: https://sap.to/6059tNKEV

Unlocking New Possibilities with Amazon Nova Models on SAP’s Generative AI Hub

At SAP, we are committed to delivering transformative AI technologies that drive meaningful business impact. Today, at AWS re:Invent 2024, we’re thrilled to unveil the immediate availability of Amazon’s new foundation models (FMs) — Amazon Nova Micro, Amazon Nova Lite, and Amazon Nova Pro — through SAP’s generative AI hub, a capability of SAP AI Core, adding to existing access to Anthropic Claude and Amazon Titan models from Amazon Bedrock.

The generative AI hub enables enterprise customers to easily access a broad range of commercial and open-source large language models (LLMs) in a safe and secure environment. This milestone marks a new chapter in our long-standing partnership with AWS, combining SAP’s AI innovations and enterprise expertise with Amazon’s latest and most advanced AI capabilities and technology solutions to unlock powerful opportunities for businesses.

Click to enlarge.

Amazon Nova joins a growing portfolio of top-tier commercial and open-source models available through the generative AI hub. By making the new Amazon Nova models publicly available simultaneously with their release on AWS, SAP helps ensure that customers can immediately leverage the latest innovations to build AI-driven solutions that harness the full business context in SAP data.

Tailored AI Solutions for Every Need

The Amazon Nova release includes three state-of-the-art understanding models that are available today, enabling businesses to choose the right model for their unique needs:

  • Amazon Nova Micro: Text-only model that delivers the lowest latency responses at very low cost
  • Amazon Nova Lite: Very low-cost multimodal model that is lightning fast for processing image, video, and text inputs
  • Amazon Nova Pro: Highly capable multimodal model with the best combination of accuracy, speed, and cost for a wide range of tasks

With these models now accessible through the generative AI hub, developers can efficiently leverage them alongside the extensive capabilities of SAP Business Technology Platform (SAP BTP) to build and scale AI-powered solutions that seamlessly work with SAP applications.

Streamlined Access and Integration

SAP’s generative AI hub helps simplify how businesses access and deploy advanced AI models. The Amazon Nova models, alongside other leading offerings, are available through a unified interface deeply integrated with SAP BTP. This helps ensure customers can automate workflows with precision, build multimodal AI solutions tailored to specific challenges, and fully utilize the business context embedded in SAP data.

By combining Amazon Nova models with SAP BTP services like workflow automation and vector databases, businesses can develop customized AI solutions that can scale effortlessly. For example, developers can create new skills for Joule, SAP’s AI copilot, leveraging Amazon Nova models and SAP HANA’s vector capabilities to process enterprise-specific data. This helps ensure AI outputs are not only accurate and relevant but also actionable, driving measurable results across operations.

SAP and AWS: Unlocking the Future of Business AI

The availability of Amazon Nova models on the generative AI hub marks a significant milestone in SAP’s long-standing collaboration with AWS. Together, we continue to address critical enterprise challenges such as data security, regulatory compliance, and scalability, ensuring businesses can confidently adopt AI solutions that deliver tangible value. This partnership underscores our shared vision of making advanced AI accessible and impactful for businesses worldwide, unlocking new levels of efficiency and innovation.

With access to Amazon Nova Micro, Amazon Nova Lite, and Amazon Nova Pro, SAP customers can reimagine their operations — automating workflows, enhancing insights, and driving complex decisions. We’re excited to see how our customers and partners leverage these capabilities to achieve impactful business outcomes.

Learn more about innovating with SAP Business AI and the new Nova models.


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Scaling Patient Access to Health Services With Cloud Tech

Uniphar is a leading healthcare and pharmaceutical services company based in Ireland. Piotr Wojdowski, Chief Enterprise Architect at Uniphar Group shares how SAP cloud technology allows them to innovate, attract top talent and reduce complexity.

Learn more: https://sap.to/6055tkFFN

How Retail Is Evolving to Meet AI’s Promise

Retail is transforming at lightning speed, shaped by AI, seamless shopping experiences, and sustainable practices. A new retail industry report from SAP delves into these shifts and reveals how savvy retailers can use AI to elevate personalization, adopt dynamic pricing to optimize profits, and turn returns into new revenue streams.

Learn how retail companies can leverage SAP Business AI for seamless customer experiences

As consumers demand more convenience and accountability, retailers that are ready to integrate omnichannel flows and eco-friendly packaging will be primed to lead. So here are some hot takes from the report to stay ahead in the evolving retail game:

AI and Personalization

Retailers not using AI to meet customer expectations risk being left behind, as AI is not just a one-time tool but a transformative asset. While 61% of shoppers support more AI in retail, 40% believe most marketing emails lack relevance and 23% think retailers do not personalize content effectively. By adopting AI for personalization, 78% of marketers have increased customer engagement and 75% reported improved customer loyalty. The takeaway: Investing in AI-driven personalization not only meets customer demands but can significantly boost engagement and loyalty.

Omnichannel Integration

Seamless customer experiences across digital and physical channels are now the standard, with 80% of retailers syncing customer carts across platforms. By making returns easier, as 65% of retailers already do, businesses can enhance loyalty and encourage repeat purchases. The opportunity is clear: retailers that streamline omnichannel shopping can capture more customer loyalty; for newer brands, this is a strategic differentiator.

Dynamic Pricing and Inventory Management

AI-driven dynamic pricing is becoming a game-changer in the retail space, allowing real-time price adjustments based on market conditions. AI-based pricing can increase revenue by 1.3% annually on average. Additionally, 67% of consumers want real-time stock updates and 31% find items are often out of stock, underscoring the need for predictive inventory management. Retailers that leverage AI for both pricing and stock visibility can enjoy enhanced profitability and meet customer expectations more reliably.

Returns as Revenue

Returns — often seen as a hassle — present untapped revenue potential. By adopting strategic return incentives such as in-store bonuses, retailers can boost foot traffic and secondary sales. Thirty-three percent of U.S. shoppers intentionally over-purchase with plans to return some items. AI-led returns processing can reduce return rates by an average of 26%. Creative return programs, such as second-chance sales and re-commerce, offer a way to turn returns into customer loyalty and revenue opportunities rather than costs.

Sustainable Packaging

Upcoming regulations across the EU, U.K., and certain U.S. states mandate heightened recycling targets — 65% recycling by 2025 in the EU, for example — within the near- to mid-future. While many businesses are aware of the targets, they are not ready for them. As packaging solutions evolve, brands investing in eco-friendly packaging and reusable solutions can gain a competitive edge and connect with increasingly eco-conscious consumers. Retailers that see beyond short-term recycling and invest in sustainable, or even regenerative, packaging are positioning themselves for long-term success in an environmentally driven market.

As retail transforms, staying adaptable, data-driven, and customer-focused is essential. The SAP report reveals the winning strategies of top brands, from harnessing AI to reimagining returns and leading in sustainable packaging.

Explore the full report for actionable insights and strategies that can elevate your business — and catch these insights live at industry events like NRF, where retail’s future is on full display. Your blueprint for the next big move starts here.


Joerg Koesters is head of Consumer Industries Solutions Marketing at SAP.

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Redefining Productivity: How Joule and Microsoft 365 Copilot Will Reshape Today’s Workplace

At Microsoft Ignite, SAP and Microsoft are highlighting their collaborative vision to redefine workplace productivity through the seamless integration of SAP’s AI copilot, Joule, and Microsoft 365 Copilot.

Meet Joule, the AI copilot that truly understands your business

First introduced at SAP Sapphire in 2024, this vision takes a significant leap forward as our companies expect to announce a limited preview of the integration by the end of the year.

This partnership bridges SAP and Microsoft 365 business applications to deliver a unified experience that maximizes productivity. With Joule and Microsoft 365 Copilot integrated, users will soon experience a world where they can perform tasks and surface insights from both systems through either copilot, eliminating the need to switch between applications. Imagine a future where the most-used SAP tasks can be accomplished directly from Microsoft 365 – and vice versa. This is the vision SAP and Microsoft are advancing.

How the Integration Works

The end goal of this integration is a seamless user experience where employees can access either Joule or Microsoft 365 Copilot to complete tasks and retrieve data across both SAP and Microsoft environments. This means that users in Microsoft 365 can rely on Copilot to pull SAP tasks and data through Joule, while those in SAP applications can leverage Joule to access Microsoft 365 information and workflows. This two-way integration allows employees to work in the environment most effective for the task at hand, helping to ensure they have everything they need to get their work done efficiently.

Previewing the Potential at Ignite

At Microsoft Ignite, attendees are experiencing demo previews that showcase the early stages of this integration. For example, within Microsoft Teams, users can harness the combined power of Copilot and Joule to review tasks across both SAP and Microsoft 365, engage in chats, exchange emails, check the delivery status on sales orders recorded in SAP S/4HANA, submit employee promotion requests to SAP SuccessFactors solutions, and more. These demonstrations provide a glimpse of how Joule and Microsoft 365 Copilot together can simplify complex workflows and empower users to manage tasks seamlessly across systems.

Expanding Possibilities with Joule’s Reach

With Joule’s skills rapidly expanding to support SAP’s most-used tasks, this integration can unlock new productivity potential across both SAP and Microsoft environments. Imagine HR, finance, and supply chain professionals seamlessly accessing Microsoft 365 tools within their SAP workflows, while Microsoft users gain access to SAP’s powerful data and task automation. From onboarding employees in SAP SuccessFactors solutions to checking delivery statuses in SAP S/4HANA or scheduling meetings in Outlook, users can accomplish critical tasks directly within their chosen environment.

Together, Joule and Microsoft 365 Copilot set a new benchmark for cross-functional productivity, making it easier than ever to drive real-world business impact.

Looking Ahead: Limited Preview

At Microsoft Ignite, we’re setting the stage for this integration’s next phase. With the expectation to announce a limited preview before the end of 2024, we are eager to showcase how Joule and Microsoft 365 Copilot will come together to empower users and redefine productivity across SAP and Microsoft 365 applications. Those interested in experiencing this groundbreaking integration firsthand can register their interest for the limited preview at aka.ms/CopilotJoule. Spots are limited; don’t miss this opportunity to explore how SAP and Microsoft are reshaping the workplace.


Brenda Bown is chief marketing officer for SAP Business AI at SAP.

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The Cost of Standing Still – Why SAP System Upgrades Matter – Register Today

Discover why “standing still” with your SAP system could cost you. Explore the risks of outdated systems and get to know SAP’s free tool, which helps assess these costs. Learn to quantify hidden expenses, from missed updates to increased maintenance, and understand why upgrading is essential for long-term success. Watch to explore the framework and calculation model created to guide customers at the end of mainstream maintenance. Find more https://events.sap.com/eur/costofstandingstill/en/home
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Bringing Social Impact and Employee Development Together for Business Success

Purpose is becoming an essential part of job satisfaction today. Almost 90% of Gen Z and Millennials say this is the case. These generations are also likely to decline future career opportunities with employers that don’t align with their values.

As these cohorts collectively account for almost half of today’s workforce, it is imperative today that businesses integrate these insights into their retention strategies.

Powering equitable access to economic opportunity, education and employment, and the circular economy

In 2021, SAP launched the Pro Bono for Economic Equity program, a collaborative effort with Pyxera Global that supports historically under-resourced businesses and social enterprises across North America through employees participating as pro bono consultants, addressing systemic and critical strategic business challenges. Over these last three years, SAP employees have dedicated over 22,000 hours to providing pro bono consulting to more than 70 Black and Indigenous-owned businesses in Canada and the United States.

The Pro Bono for Economic Equity program is a testament to the value of integrating pro bono work into corporate development strategies. Ninety-five percent of participating business expressed confidence that the involvement in the program helped them feel more prepared to address future challenges for their organization. The exceptionally high Net Promoter Score (NPS) of 92 further underscores the program’s effectiveness and the participant satisfaction.

Anthony Wingham, co-founder of Nuez Acres, said that one of the most impressive aspects of the program was the openness and honesty from the beginning: “As an Indigenous person, I’m used to conversations about business that either come with a price tag or feel exploitative, where ideas might be taken without genuine support. However, from the start, the discussions were transparent and collaborative. We were able to share our unique strategies and delve into areas where we needed real support.” 

Marsha Guerrier, CEO and founder of HerSuiteSpot, shared about the impact of the participants and the work they did together on her business: “The people that are volunteering in these programs come with a level of expertise that when we’re so small we simply can’t afford. The team that SAP gave me to support my challenges and needs was dynamite. They really went all out for me. It felt good to meet with the team.”

The program doesn’t just benefit participant businesses, but also SAP employee participants.

Pro Bono as a Leadership Development Tool 

“Pro bono work provides a platform to upskill employees and grow the company’s leaders,” said Katie Booth, head of North America Corporate Social Responsibility for SAP. “Employees report significant gains in critical areas like teamwork, intercultural sensitivity, and strategic planning, which are core competencies that drive business success in a globalized economy.” 

While this initiative forms part of the company’s corporate social responsibility (CSR) strategy, it also invests in employee development that pays dividends in human capital and business acumen. 

In fact, 98% of SAP employees involved in the Pro Bono for Economic Equity program have reported acquiring or refining essential skills.

Verena Lommatzsch, head of Technical Services for SAP Business Technology Platform at SAP, reflected that stepping out of her comfort zone and collaborating with people from diverse cultural backgrounds was incredibly enriching: “It sharpened my ability to navigate complex, multicultural business environments.” 

“On a personal level, the program prompted me to rethink my approach to new challenges, reminding me that success isn’t solely about maximizing profit,” she added. “Professionally, it was incredibly valuable as well. As a global leader, I am often distanced from day-to-day business activities. Being hands-on and working directly with two colleagues I hadn’t met before was a great opportunity to challenge myself and learn new skills. I also gained a new perspective on what it means to be an entrepreneur, including using software to establish an online store and managing wholesale connections.” 

This intersection of personal growth and professional development is where the Pro Bono for Economic Equity program truly shines. Participants are not only building their own capabilities but are also contributing to the resilience and adaptability of the businesses they support.

SAP employee Rahaf Assaleh shared that the program provided a deeper understanding of Indigenous cultures and their unique business practices: “It taught me to think creatively and resourcefully with the limited resources that Indigenous business owners often have, helping me to explore innovative ways to achieve business goals and foster growth.” 

The program’s impact extends beyond individual development with 74% of participants reporting that their involvement has prompted them to engage more deeply with local, historically-marginalized communities. This increased engagement enriches employees’ lives and strengthens SAP’s commitment to breaking down unconscious bias and continuing support for the social justice movement, alongside its focus on social responsibility.

“At SAP, we believe in the power of shared growth,” Booth said. “The program exemplifies how pro bono initiatives can drive innovation, enhance employee satisfaction, and contribute to economic equity. It’s a win-win that benefits our employees, the businesses we support, and society at large.” 

Companies that prioritize aligning employee development with social impact initiatives are not only investing in the future of their workforce but are also positioning themselves, and the impact businesses they work with for long-term success.

The time is now to rethink corporate strategies and ensure that they reflect the values of today’s purpose-driven workforce.


Megan Smith is head of Human Resources for SAP North America.

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SAP S/4HANA Cloud Is a Leader in 2024 Gartner® Magic Quadrant™ for Cloud ERP for Service-Centric Enterprises and 2024 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises

I am excited to share that SAP S/4HANA Cloud Public Edition has been recognized as a Leader in both the Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises as well as the Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises for the third year in a row.

The recognition is based on our Completeness of Vision and Ability to Execute in the cloud ERP market for both service-centric enterprises and product-centric enterprises.

This is truly fantastic news, and I believe further underlines the impact cloud ERP has on service-centric and product-centric industries by fulfilling their current and future technology needs.

SAP offers integrated cloud solutions that can support an organization’s end-to-end business processes, spanning across all functions. We help manage every part of an organization: enterprise resource management, spend management, human capital management (HCM), and customer relationship management (CRM). This deep know-how enables SAP to understand that every business is different and within a business not every application has the same infrastructure or process requirements.

Here is an overview on both the Gartner Magic Quadrant reports.

2024 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises

Magic Quadrant for Cloud ERP for Service-Centric Enterprises (Source: Gartner, October 2024)

As service-centric enterprise customers move their mission-critical ERP processes to the cloud, we believe they seek trusted vendors that can provide the technology needed to drive transformation and unlock business value.

According to Gartner, “Leaders demonstrate a market-defining vision of how service-centric ERP systems and processes can be supported and improved by moving them to the cloud. They couple this with a clear Ability to Execute this vision through products, services, and go-to-market strategies. They have a strong presence in the market and are growing their revenue and market share. In this market, Leaders show a consistent ability to secure deals with enterprises of different sizes and have a good depth of functionality across all areas of core financial management. They have multiple proofs of successful deployments by customers, in their home region and elsewhere. Their offerings are often used by SI partners to support financial transformation initiatives. Leaders typically address a wide market audience by supporting broad market requirements. However, they may fail to meet the specific needs of vertical markets or other, more specialized segments, which might be better addressed by Niche Players in particular. They may also be too complex to deal with or too costly to be considered in less complex functional scenarios.”

We’re honored to be recognized in this space.

Integrated Cloud ERP Solution

IT decisions are shaped by a variety of factors, from the sensitivity and criticality of data to the need for local availability and the ability to scale ERP systems up or down. Given the complexity of modern businesses, the most efficient IT environments are those that seamlessly combine cloud services, leveraging the flexibility SAP offers across public, private, or hybrid solutions.

However, within this complexity lies untapped value and opportunity. At the heart of this transformation is SAP S/4HANA Cloud, empowering companies to grow, optimize, and innovate on their own terms while ensuring seamless integration across all business processes.

An example is REHAU China and its intelligent transformation journey and the value the company unlocked with the latest intelligent technologies, products, and solutions from SAP. This shows how cloud transformation is best achieved with process standardization, where composable services come together to support end-to-end processes.

I believe the Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises offers valuable insights into the trends and market forces shaping the industry. Companies that take proactive steps in orchestrating a well-planned digital transformation are better equipped to navigate the significant shifts in today’s operating environment.

To quote the report, “This Magic Quadrant reflects Gartner’s definition of ‘composable ERP.’ We define this as an adaptive technology strategy that enables the foundational administrative and operational digital capabilities for an enterprise to keep up with the pace of business change. This strategy delivers a core of composable applications and as-a-service software platforms that are highly configurable, interoperable, and flexible to adapt to future modern technology.”

SAP has developed a unified cloud solution to meet evolving business needs. I’ve often emphasized the importance of customer-driven product design to address unique industry requirements. Customer feedback is the ultimate benchmark for success, helping us innovate and solve today’s challenges while preparing for tomorrow. SAP S/4HANA Cloud empowers businesses with real-time insights, AI-powered capabilities, and seamless integration of end-to-end processes, supporting sustainable global expansion.

A progressive combination of technology and innovation are key to the growth of any business today. New cloud ERP systems are intelligent, flexible, and agile, and they impart these qualities to the businesses that run on them.

With offerings like SAP S/4HANA Cloud at the core of our RISE with SAP and GROW with SAP offerings, we can provide an integrated suite of tools that streamline critical business functions into a unified system. With new AI capabilities with our ERP tools, we can help customers enhance operational efficiency and ensure businesses of all sizes can benefit from tailored ERP systems by offering scalable, flexible, and innovative solutions.

From mission-critical operations to business model innovation, SAP S/4HANA Cloud is ERP for every business need

2024 Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises

Magic Quadrant for Cloud ERP for Product-Centric Enterprises (Source: Gartner, September 2024)

Gartner has also named SAP a Leader in the Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises, with SAP S/4HANA Cloud being evaluated. This is very good news, and we believe our positioning reflects our role as an enabler of innovation and in helping organizations become intelligent enterprises. Answering the call from our customers, SAP S/4HANA Cloud transforms the way businesses operate and helps them run at their best.

According to the report, “Gartner defines cloud enterprise resource planning (ERP) for product-centric enterprises as a market for application technology that supports the automation of operational activities for the manufacturing, distribution, delivery, and servicing of goods. Cloud ERP for product-centric enterprises is delivered under a SaaS license model (with frequent mandatory updates), where application support, infrastructure provisioning, and management are the responsibility of the vendor.”  

Cloud ERP impacts companies in product-centric industries by fulfilling their current and future technology needs and helps them manage finance and material resources in a sustainable way.

According to the Gartner Magic Quadrant description, “Leaders demonstrate a market-defining vision of how ERP product-centric systems and processes can be supported and improved by moving them to the cloud. They couple this with a clear ability to execute their vision through products, services, and go-to-market strategies. They have a strong presence in the market and are growing their revenue and market shares. In the cloud ERP suite market, Leaders show a consistent ability to win deals with organizations of different sizes. They have a good depth of functionality across all areas of operational and administrative ERP. They have proof of multiple, successful deployments by customers. Their systems integrator partners frequently use their offerings to support business transformation initiatives.”

SAP S/4HANA Cloud is at the core of this transformational process that enables companies to grow, optimize, and transform on their own terms while providing for the smooth integration of all business processes. A strong example is the greenfield transformation at Hitachi High-Tech, which simplified life for its users, unlocking value with the latest intelligent technologies, products, and solutions from SAP.

SAP S/4HANA Cloud offers both user and developer extensibility, allowing customers to stay agile while balancing innovation and standardization. This flexibility enables businesses to adapt quickly without sacrificing control. The intelligent suite integrates end-to-end business processes across finance, procurement, supply chain, HR, and more, creating a unified system.

SAP S/4HANA Cloud serves as a single source of truth, ensuring consistent data across operations. In today’s fast-changing environment, businesses must continuously and intelligently adjust processes with automated, analytics-driven applications; SAP S/4HANA Cloud empowers them to do just that, fostering growth and sustainability.

We believe SAP’s recognition as a Leader in both the Gartner Magic Quadrant for SAP S/4HANA Cloud in Cloud ERP for Service-Centric Enterprises as well as in the Gartner Magic Quadrant for SAP S/4HANA Cloud in Cloud ERP for Product-Centric Enterprises acknowledges our unwavering commitment to customer-driven innovation.

We further feel that this recognition underscores our focus on delivering lean, responsive solutions that drive business transformation in the cloud.

But we’re not stopping here: our ongoing investments in SAP S/4HANA Cloud will continue to make it smarter and more efficient for businesses of all sizes. By providing flexible, scalable ERP solutions, we aim to help organizations anticipate future challenges and thrive in a rapidly evolving world.

We look forward to continuing this journey with our customers, partners, and analysts as we shape the future together.

Read the full report here.


Jan Gilg is president and chief product officer for Cloud ERP at SAP.

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The graphics were published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant for Cloud ERP for Product-Centric Enterprises, 11 November 2024, Dixie John, et. Al. Gartner, Magic Quadrant for Cloud ERP for Service-Centric Enterprises, 04 November 2024, Robert Anderson, et. Al.

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