Discover how a leading elevator manufacturer unlocked innovation during-not after-their SAP transformation journey using SAP’s Transformation Lab Quick Start.
Join host Yannick from SAP Product Success with Alexandra Altermann from SAP and Jan Loehe from implementation partner proaxia as they explore how organizations can accelerate service innovation while already in the middle of a large ERP program. The elevator company featured here faced a complex, heavily modified ERP landscape, overloaded teams, and a deprioritized service business, yet still needed to standardize, modernize, and innovate. This Expert Talk shows exactly how they did it.
In this Expert Talk, you’ll:
✔️ Understand why innovation gets crowded out during complex ERP transformations-and how to prevent it.
✔️ Learn the key difference between a traditional proof of concept and a value prototype built on SAP standards.
✔️ Discover how the SAP Transformation Lab QuickStart delivers a hands-on, end-to-end service prototype in just 10–12 weeks.
✔️ See how omnichannel customer service, intelligent asset management, and field service excellence were modeled for a real industrial customer.
✔️ Explore how SAP Business AI and Joule support service dispatching, AI-assisted email drafting, and mobile technician workflows.
✔️ Hear the real business outcomes customers identify- from reducing technician search time and admin effort to uncovering top-line opportunities like higher contract renewal potential.
✔️ Find out why the best time to start a value prototype is before you think you need one.
Whether you’re mid-transformation on SAP S/4HANA, evaluating service management modernization, or looking to build faster stakeholder alignment before a major project commitment, this Expert Talk shows how a value prototype moves you from uncertainty to clarity- built on SAP standards, with zero guesswork.
Chapters:
00:13 – Welcome and Introduction
02:46 – Innovation challenges during ERP transformation
07:04 – Value prototype vs. traditional POC
13:44 – End-to-end architecture and live demo
20:43 – Business outcomes and value drivers
24:49 – Key takeaways and closing
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About SAP:
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