Service & Support Data Lake

By creating AI scenarios that work together and share knowledge, SAP is providing the speed and power of AI in its service & support. The Service & Support Data Lake team (Scaling AI to 100,000 Customers) is one of the finalists for the 2023 Hasso Plattner Founders’ Award in the Operational Excellence category.

Learn more about the Operational Excellence category finalists: https://sap.to/6053RO2CF

00:00 Introduction
00:09 The Potential of AI
00:25 Creation the Service & Support Data Lake
00:38 Data Is the Fuel
01:07 More than 100,000 Customers per Day
01:11 How the Team Came Together

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