Go beyond role-based agents to transform how your employees work together across business functions. Joule’s collaborative AI agents go beyond personal productivity to unlock new value across business functions. Joule breaks down silos by combining agents that are experts in supply chain, procurement, finance, and more to drive efficiency across business processes. Learn more https://sap.to/6050UWxkm
#automobile
Today, nailing product development means getting a grip on managing product structures and being efficient.
The educational division of K2 Partnering Solutions, K2 University, has extended its official SAP training programs to the United States and Canada in response to the growing demand for SAP skills with a cloud focus. As technology advances, companies seek workers with specific knowledge of SAP solutions, cloud computing, and artificial intelligence. The structured approach […]
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The integration of ChannelEngine with SAP Order Management Services (OMS) highlights how businesses can leverage advanced solutions to optimize their eCommerce operations across a vast array of marketplaces. SAP Order Management is an integral component of SAP’s business applications, streamlining the entire order-to-cash process by centralizing order handling across multiple channels. This system allows organizations […]
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Hear firsthand from SAP Executive Board member Muhammad Alam, along with many other SAP Executives, how innovations across our end-to-end portfolio are revolutionizing the tech world. Join us alongside our community of experts, developers, and IT leaders to learn, share, and build together at #SAPTechEd. Register to access the full event:
https://www.sap.com/events/teched/virtual.html
Since last year’s SAP Customer Experience LIVE event, we’ve introduced over 600 features, driving AI innovation and long-lasting success for our customers. At this year’s event, our customers shared their AI and CX success stories, showcasing how they’re winning customer loyalty in today’s competitive market.
While we have more exciting innovations to share, we’ve dedicated this event to celebrating our customers’ achievements.
In a fast-paced market, delivering the right message at the right time is crucial. When AI meets CX, businesses can create personalized, engaging experiences at every touchpoint. But these seamless experiences require a blend of people, processes, and technology, supported by integrated data.
At SAP CX LIVE in 2024, Christian Klein, CEO and member of the Executive Board of SAP SE, emphasized the transformation of customer experience through business AI, moving from reactive to proactive engagement and AI-driven insights. Companies like the San Jose Sharks are leveraging AI to drive personalized experiences and exceptional customer value.
The San Jose Sharks are embracing digitalization and AI to create MVP experiences throughout the customer journey. By integrating vast amounts of data from various sources such as hockey games, concerts, food, and merchandising, they form a holistic view of their customers. The Sharks’ use of SAP CX solutions, including SAP Emarsys Customer Engagement, SAP Sales Cloud, SAP CX AI Toolkit, SAP Customer Data Platform, and SAP Customer Data Cloud, significantly enhanced customer engagement. This strategic approach led to impressive results, with season membership renewal rates increasing to 87% and open rates soaring from 26% to 80%.
Greg Raece, president of Online Metals, believes that AI will revolutionize the company’s sales approach. With a diverse customer base ranging from hobbyists to Fortune 500 companies, Online Metals is constantly evolving to meet emerging trends and ensure customers receive the right materials quickly and hassle-free. Raece firmly believes that AI will change the way Online Metals sells to customers. To better engage customers and enhance its online merchandising and sales strategies, Online Metals has joined forces with SAP. Using SAP Commerce Cloud and SAP Emarsys Customer Enagement, it successfully increased conversions, average order value, and website traffic.
SAP prioritizes responsible innovation, especially in handling customer data and interactions. Our AI solutions are built on trust, privacy, ethics, and security, helping to ensure businesses can confidently leverage these tools to their full potential. These are the four key pillars of intelligent CX:
Captivating customer experiences require visibility into the back office, front office, and everywhere in between. Companies like Universal Destinations & Experiences benefit from the seamless integration of SAP CX solutions with existing ERP systems, helping to enhance overall customer experience.
For Universal Destinations & Experiences, making people happy is priority number one.
When planning its new resort in Beijing, China, Universal wanted to focus on the full guest journey – before, during, and after their visit. It needed a scalable platform with true omnichannel capabilities to support its diverse business, including theme parks, food, and retail. By leveraging SAP S/4HANA with SAP Commerce Cloud, Universal is creating a seamless and immersive experience for millions of guests, allowing them to live out their movie dreams.
Nokia, once known for its iconic phones, now leads in telecommunications innovation and is partnering with NASA to further advance wireless technology. To ensure efficiency and accuracy in delivering complex solutions, Nokia digitized its order management processes. By integrating SAP S/4HANA with SAP Commerce Cloud and SAP Order Management Services, Nokia achieved faster deliveries, precise invoicing, and seamless billing, securing a competitive edge and driving ongoing success.
With thousands of global customers and 25,000 products associated with 40,000 components, door and window seller MACO Group has a wealth of data. The construction industry has been disrupted by global events, prompting MACO to digitize its operations for more efficient and effective sales. MACO’s transformation involved combining its SAP S/4HANA and CRM capabilities with SAP Sales Cloud, enabling it to move faster and with greater accuracy.
SAP CX solutions continue to help add value and bring business AI to life through innovative collaboration and integration. At SAP CX LIVE in 2024, we announced two new partnerships with Gainsight and ChannelEngine.
By integrating SAP Sales Cloud with Gainsight, companies can unify data and intelligence for a comprehensive customer view and a seamless journey. With human-first AI capabilities, automation, and standardized workflows, Gainsight and SAP customers can dedicate more time to clients and less to administrative tasks. Learn more.
The integration between ChannelEngine and SAP Order Management Services can enable merchants to increase revenue and profitability by automating and optimizing third-party marketplace operations. SAP users can now effortlessly activate over 950 new sales channels and expand into global markets. Learn more.
SAP customers are rapidly leveraging AI-powered solutions to create superior customer experiences, improve operational efficiency, and drive business growth. By integrating SAP into their operations, they are driving innovation and achieving measurable success.
Our approach is simple yet powerful: connected, insightful, adaptive, and industry-tailored. By prioritizing responsible innovation, especially in handling customer data and interactions, we can ensure our AI solutions are built on trust, privacy, ethics, and security. I’m proud that SAP is integral to our customers’ achievements, and the SAP CX team remains committed to delivering products and features that drive outcomes and delightful customer experiences.
I invite you to view the full SAP CX LIVE in 2024 event and stay tuned for more innovations.
Ritu Bhargava is president and chief product officer for SAP Industries and Customer Experience.
In the heart of Munich Olympic Park, SAP Garden is making its debut as the new home of the Red Bull Munich Ice Hockey Club.
This modern venue adds a fresh landmark to a thriving culture and promises to influence the sports-enthusiastic city for decades to come. Located in one of Europe’s key technology hubs, SAP Garden strengthens the company’s presence with customers and partners. It also provides a creative space for employees and future talent at the nearby SAP Labs Munich location, situated on the grounds of the Technical University of Munich (TUM).
Get to know the newly opened SAP Garden in Munich, Germany. From next-level fan experiences to AI-powered venue insights, this state-of-the-art arena is packed with SAP technology. 🏟️
Learn more: https://sap.to/6054os6cn
#sap #sport
Business-to-consumer (B2C) business involves the process of selling products and/or services directly to individual customers.
With its ongoing commitment to sustainability, the German enterprise software giant will be investing more in climate projects and environmental conservation beginning in 2024 as part of the SAP net-zero strategy. The SAP net-zero strategy aims to balance the amount of greenhouse gases entering the atmosphere with the amount being removed, which is in line with the Science […]
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