Cloud ERP helps companies simplify their everyday work and standardize their business processes. As the primary cloud ERP for fast-growing organizations, GROW with SAP helps companies successfully adopt cloud ERP, including a complete offering of solutions, services, and SAP Community and SAP Learning.
As of today, the premium edition of GROW with SAP will now include access to the SAP Sales Cloud and Concur Expense solutions.
SAP Sales Cloud helps customers improve sales processes, improve forecast accuracy, and increase wins, while Concur Expense helps customers unlock spend insights and optimize performance via a world-class expense management solution.
SAP Sales Cloud Solution for GROW with SAP
With SAP Sales Cloud, organizations will benefit from leading sales automation capabilities that are powered by cutting-edge artificial intelligence (AI) and generative AI. The inclusion of SAP Sales Cloud with GROW with SAP provides the opportunity for organizations to maximize revenue generation and improve the buying experience.
With SAP Sales Cloud, sales organizations can optimize B2B sales processes by:
Delivering effective sales engagements that drive revenue and customer loyalty through a single, connected view of data, processes, and people
Helping sellers focus on key business priorities through guided sales actions and customer insights
Adapting to new market opportunities through intelligent, flexible sales processes that use data and AI to inform the next best action
Together with GROW with SAP and Concur Expense, organizations can achieve a complete lead-to cash process delivered on cloud-native and user-centric user experience (UX) at the lowest possible TCO.
SAP Sales Cloud: Improve sales engagements and build lasting relationships
With Concur Expense, customers can transform spend management beyond automation with a connected, flexible solution. With its robust open architecture, Concur Expense enables customized workflows that optimize productivity, ensure compliance, and reduce expenses effortlessly.
The package includes proven benefits; for example, the ability to:
Focus on the most important business tasks through automated and streamlined expense management every step of the way, from receipt capture to report approval
Get visibility into expenses and reporting needs to better manage spend, wherever and whenever it happens within Concur Expense
Meet organizational and regulatory compliance needs throughout the expense reporting life cycle
Now, customers can enforce spend management policies, adapt to changing requirements and regulations, and future-proof their organization. Additionally, with the Concur Expense mobile app, employees and supervisors can effectively manage their expenses from any location, on any device.
Concur Expense: Speed up back-office processes, reimburse employees faster, avoid errors, and more
Grow Your Business with the Best of SAP Sales Cloud and Concur Expense
Through these new entitlements, your business can improve sales processes, improve forecast accuracy, and increase wins with SAP Sales Cloud, and also unlock spend insights and optimize performance with Concur Expense.
Together, organizations have the tools they need to optimize their business and build a connected foundation for future success.
The Support Accreditation course serves as a comprehensive resource for customers and partners engaging with SAP’s support channels and services, providing a detailed overview of our support offerings and tools.
In this interview, Dennison John, support center network head and managing director of SAP Labs Latin America, shares insights on the latest advancements in this fundamental training.
Q: Can you provide a recap of the Support Accreditation course and its importance for those who engage with support from SAP?
A: Support Accreditation is a training that covers all the support services and tools offered by SAP. Launched in 2020, the course is continuously updated to align with the evolving nature of our support offerings. It is designed to equip SAP users with all requisite resources they need when engaging with support from SAP. The easy-to-use units can guide you through the material with one-pager snapshots, how-to guides, and interactive quizzes.
Q: What has changed in this updated version of Support Accreditation?
A: In the second release, we have a dedicated unit on AI. This new unit covers advanced topics such as AI-driven support innovations, proactive and predictive support mechanisms, and deep dives into complex support scenarios. These topics are designed to provide those who take the course with cutting-edge knowledge and skills that can enable them to leverage the latest SAP technologies and methodologies to help resolve issues more efficiently and anticipate potential problems before they arise.
Q: What specific aspects of AI-guided support are covered?
A: The new unit on AI-guided support covers a range of topics, including the fundamentals of AI in support, how AI algorithms are used to predict and prevent issues, and the practical application of AI tools like Incident Solution Matching and predictive analytics. It also explores the integration of AI with existing support channels and how AI can enhance the efficiency and effectiveness of support operations. The course provides hands-on training and real-world examples of how these AI tools can be used to streamline support processes, reduce response times, and improve overall support quality.
Participants can leverage AI-guided support tools to improve their operations by using AI-driven insights to predict potential issues before they occur, automate routine support tasks, and provide faster, more accurate solutions to common problems. The course teaches one how to integrate these tools into their daily workflows, enabling them to reduce response times, increase the accuracy of issue resolution, and enhance the overall customer support experience.
Get started with support from SAP with Support Accreditation
Q: Are there any additional lessons in the second release of Support Accreditation?
A: Yes, we have several new lessons, including support for our SAP Ariba, SAP Fieldglass, and SAP Concur solutions. As a result, we can confidently assert that the Support Accreditation course can now provide comprehensive learning material for our full suite.
Q: How does Support Accreditation help in utilizing Real-Time Support more effectively?
A: The training provides detailed modules on Real-Time Support channels, such as Expert Chat, Schedule an Expert, Schedule a Manager, and Ask an Expert Peer. These lessons help in understanding how to access and use these channels efficiently. By familiarizing one with the functionalities and best practices of these tools, the course helps ensure they can quickly and effectively resolve support issues as they arise.
Q: What feedback have you received regarding the first release, and how has it influenced the second release?
A: The feedback from the first release has been overwhelmingly positive, with many appreciating the comprehensive nature of the course and the clarity of the content. However, some suggested deeper dives into specific advanced topics. Additionally, we are continuously refining the course content based on ongoing feedback to ensure it meets the evolving needs of our customers and partners.
Q: How does SAP measure the effectiveness of the training in improving customer and partner interactions with SAP support?
A: We measure the effectiveness through several key metrics, including feedback, course completion rates, and the impact on support case resolution times. We are delighted by the significant number of customers and partners who have completed the accreditation. Within the initial six months, we have surpassed 3,500 customers and partners who have successfully completed the course and obtained a record of achievement. This certification demonstrates their comprehensive understanding of the course material.
We encourage all to provide feedback on the content and their overall learning experience after completing the course. Additionally, we analyze data on support case resolution times to assess if there has been an improvement in efficiency and effectiveness as a result of the training. This comprehensive evaluation helps us continuously refine the course to better meet the needs of our customers and partners.
Q: How does the course address self-service and case prevention strategies?
A: Support Accreditation includes comprehensive units on self-service and case prevention strategies. These units provide participants with tools and techniques to help proactively address potential issues before they escalate to support cases. Topics covered include using SAP Knowledge Base Articles, leveraging automated tools for common problem resolution, and implementing best practices for maintaining system health. By focusing on these strategies, the course can empower all to minimize downtime and improve system performance, leading to more efficient operations.
Q: How does the training contribute to the long-term success of SAP customers and partners?
A: The course contributes to the long-term success of SAP customers and partners by providing them with the skills and knowledge needed to help optimize their use of SAP support services. This can lead to more efficient issue resolution, reduced system downtime, and better overall performance. For partners, the course can help them deliver superior service, build stronger client relationships, and achieve better project outcomes. For customers, the course helps foster self-sufficiency and confidence in managing their SAP systems, ultimately driving business growth and success.
Leonardo Mauhs is part of Customer Support at SAP.
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ElringKlinger AG, a leading global automotive supplier, has partnered with SAP to migrate its corporate IT systems to the cloud, utilizing SAP cloud-based ERP solutions to bolster its competitive edge in the dynamic automotive industry. ElringKlinger’s extensive product portfolio features innovative solutions for a range of vehicles, including those with electric motors, hybrid technology, and […]
In this Expert Talk, we delve into the world of Mining Industry and New Energy Minerals. Yannick Peterschmitt, Ruediger Schroedter, Ursula Gruen, and Andreas Steinwender discuss the benefits of SAP S/4HANA Cloud Public Edition for mining companies, from increased compliance and productivity to accelerated financial closing. They also explore the scalability of the solution, making it a perfect fit for small and medium-sized mining companies.
✅ Join the SAP S/4HANA Cloud Public Edition Community:
https://sap.to/6059gwQB3
💡 Check the Mining Industry Page: https://sap.to/6050gwQBO
00:01:08 Updates on Mining Industry
00:04:08 Unique Needs of Small Miners
00:09:04 How SAP S/4HANA Cloud Public Edition Support Mining Industry
00:12:01 Implementing SAP S/4HANA Cloud Public Edition
00:13:13 Business Benefits and Customer Feedback
👍 How did you like this video? Give us feedback in the comments or send us an email to insides4@sap.com
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RHI Magnesita, a prominent global player in the refractory industry, has decided to implement the RISE with SAP cloud solution to enhance and modernize its technological framework. This strategic move aims to support the company’s growth and sustainability objectives. RHI Magnesita is a key provider of high-grade refractory products, systems, and solutions that are fundamental […]
In today’s fast-paced world, AI is helping boost user and organizational productivity, enhancing decision-making and fundamentally changing our business processes.
As we recently announced at SAP Sapphire, since Q4 last year we have delivered 50 new AI innovations and we are on track to ship more than 100 AI use cases across the SAP portfolio in 2024. As part of this effort, we, in the SAP S/4HANA Cloud Public Edition team, are excited and proud to introduce new AI innovations announced at the event.
When considering use cases, we look to drive business growth and foster innovation with AI-enabled cloud ERP from three perspectives:
Increase the productivity and efficiency of people by transforming work through automation and simplified user experiences to drive business outcomes.
Accelerate business processes and optimize decisions by enabling AI-powered processes and data-driven insights and recommendations to make faster, safer decisions.
Boost finance excellencewith AI to optimize working capital and closing functions.
Find out what’s next for SAP S/4HANA Cloud Public Edition
AI Use Cases to Increase the Productivity and Efficiency of Your People
Joule, the AI-powered copilot: Joule can enable customers to interact with their business using natural language for informational, navigational, and transactional assistance. It is now possible to get quick tips, information, and insights by simply asking Joule. Joule helps redefine user interaction, streamline business processes, and enhance productivity. It can enable contextual access to content and applications by providing users the ability to simply ask for guidance and get pointed in the right direction.
Interact with Joule to retrieve relevant business data in SAP S/4HANA Cloud Public Edition
Smart summarization: Customers are now able to leverage generative AI to help seamlessly propose summarizations of business context in multiple languages to enable faster collaboration and communication. This can ensure that daily activities are expedited, providing users with the flexibility to tailor text proposals to their specific needs. For example, in advance of a customer meeting, a sales representative can ask for a summarization of customer details, latest interactions, and current issues. The results are summarized and sent via e-mail so the sales rep has the information at their fingertips to read prior to the meeting.
Efficiently summarize all information about your business objects in multiple languages
Easy filter: Our customers can now easily and efficientlyfilter in elements-based SAP Fiori apps with natural language enabled through generative AI. This can enhance the current filtering experience significantly and helps make it more intuitive for first-time users. For example, a sales manager can, in natural language, get the sales orders for their VIP customer that are open, have a due date this week, and exceed a certain amount.
Filter your business data using natural language to specify what you are looking for
Collaborative ERP: Empower end users to eliminate redundant tasks and increase efficiency. By combining the power of SAP and Microsoft, users can receive notifications for to-dos from SAP S/4HANA Cloud Public Edition directly in Microsoft Teams through the SAP S/4HANA for Microsoft Teams integration. This can not only save time for end users, but can also decrease media breaks. When sharing business context with coworkers, users can benefit from the option to share cards based on adaptive card-based loop components. This allows end users to directly act and copy seamlessly in the Microsoft ecosystem, such as from Microsoft Teams to Microsoft Outlook.
As announced at SAP Sapphire, SAP and Microsoft will start integrating Joule and Microsoft Copilot for Microsoft 365 later this year, combining enterprise data residing in SAP with contextual knowledge from Microsoft 365, including Microsoft Teams, Microsoft Outlook, Microsoft Word, and more, helping to deliver richer insights for better decision-making.
Take the example of a sales manager who needs help removing the block off a sales order for one of their most important customers. They recognize by checking on the Microsoft side that a sales order is blocked. They reach out to one of their team members asking for help through Microsoft Outlook. The team member solves the issue directly in SAP S/4HANA Cloud Public Edition and sends back an updated note with the real-time status of the SAP S/4HANA Cloud Public Edition solution. Finally, the sales order is unblocked, and everyone has worked in the environment they are most used to, efficiently and effectively.
Interested customers can experience innovations for SAP S/4HANA Cloud Public Edition firsthand through our Customer Influence program.
Access your most relevant business data directly in Microsoft Copilot
AI Use Cases to Accelerate Business Processes and Optimize Decisions
Reinvent customer service with personalized experiences that can address customer needs quickly.
Intelligent recommendations: From sales order completion to customer returns creation, intelligent recommendations in SAP Fiori apps can dramatically reduce the time spent on creating business objects by up to 90%. This can not only minimize manual effort, but therefore accelerate the overall process by improved accuracy and enhanced productivity.
Leverage recommendations to get your business data with minimal effort
Intelligent matching employees to projects: Our customers can now leverage AI innovations to help streamline project staffing by efficiently matching the best-skilled employees to specific projects. This can reduce the time and effort involved in finding the right talent, helping to ensure that projects are staffed with the ideal team members.
Leverage advanced skill matching when assigning resources to projects
Communication intelligence in enterprise service management: Automating the clearing of open items and matching receivable items has never been easier. Our machine learning solutions can offer up to a 60% reduction in manual effort, helping to automate up to 70% of receivable item matching and potentially reduce days sales outstanding by up to 5%.
For example, an accounts receivable agent can get every incoming customer mail classified, summarized, and all key information extracted. Furthermore, the system can guide the agent to help identify financial disputes, resolve them, and generate mail responses back to the customer.
Increase customer satisfaction with optimized communications
Boost Finance Excellence with AI to Optimize Working Capital and Closing Functions
Financial business insights: This can enable customers to reach optimized profitability through tailored resolutions via tailored prompts. The user can gain real-time insights and detailed analysis for financial decision-making, receive targeted recommendations, and improve teamwork and collaboration across business functions with the help of SAP Business AI.
For example, an overhead accountant who must prepare a high-level expense report summary can get an overview of cost centers with the highest deviation compared to the previous period with quick actions supported by generative AI.
Get targeted recommendations to analyze and optimize your cost centers
Guided error resolution in advanced financial closing feature: AI-generated recommendations can assist users in resolving errors identified during financial close processes. This not only helps to accelerate the financial close, but also to reduce manual errors and IT costs, empowering business users like never before.
Benefit from proposals for error resolution to finalize your financial closing
Assisted configuration for complex processes: Whether it’s explaining depreciation keys in user-friendly language or intelligently configuring U.S. tax codes, generative AI capabilities can simplify complex configurations, helping to enhance the onboarding experience and improve productivity during critical periods like financial year-end closings.
Improve your understanding of depreciation keysSpeed up configuration for U.S. tax jurisdictions
Customers Can Get Started and Experience AI Firsthand
Our customers now have the opportunity to join our community of innovators, creators, and forward-thinkers who are harnessing the power of technology to drive change and make a difference. We have launched a Customer Influence site that can enable our customers to embark on a journey of discovery, growth, and endless opportunities.
With the pace of innovation ever increasing, we believe that SAP customers are perfectly positioned to take advantage of the opportunities that business AI brings.
Arpan Shah is SVP of Public Cloud ERP Product Management at SAP.
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Check-out this exciting highlight from our May 2024 feature release. In this Part 2 video, we showcase a new feature related to SAP Ariba Category Management.
With this new feature, Category managers can improve the flexibility and scalability of their strategy planning by creating and maintaining tool documents for Cost Structure and Market Dynamics tools independent of their strategy and plan documents. They can conveniently create multiple tool documents for different categories or regions and add the tool documents to their strategies at their discretion, thereby significantly enhancing the strategic planning process.
Chapters:
0:53 New tool kit within the user interface
1:32 Creating a Cost Structure document using the tool kit
2:11 Creating a Market Dynamics document using the tool kit
Stay informed with our SAP Road Map Explorer: https://sap.to/6056n4u1g
