Use AI to improve Customer Experience and Customer Loyalty | SAP Business AI

Building customer loyalty can be a challenge with the pace of today’s business. The need to quickly and efficiently resolve customer service issues has never been more crucial. See how AI provides the backbone for understanding and responding to customer needs – helping you get from issue to resolution faster. Understand and respond to customer needs quickly. Address customer inquiries, prioritize and categorize tickets, and accelerate case resolution to leave your customers satisfied.
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Extending Standard Data Models with SAP MDG

The data that needs to be managed and governed via a governance process is determined by the data model definition.

High Angle Aerial Shot of Truck Driving Over Pecos River Bridge

Supply Chain Collaboration: Strengthening Resilience with SAP Business Network

In an ever-changing global landscape, businesses must be prepared to navigate shifts and changes while keeping their operations running smoothly. Recent years have seen a series of events that have underscored the critical importance of resilient supply chains. Rather than being caught off guard by these challenges, companies need to equip themselves with the right tools and strategies to not only adapt but thrive in uncertain times. Collaboration within a business network has emerged as a key solution for addressing these challenges and increasing resilience.

Supply chain resiliency has become a critical factor for businesses across industries. According to a recent IDC white paper, sponsored by SAP, titled “Enabling an Adaptive Supply Chain: Multi-Enterprise Business Networks and Supplier Collaboration,”* companies must develop a new level of resilience in their supply chains. This involves adapting operating models and gaining a true end-to-end understanding of supply chains. Outdated approaches to communicating and transacting with trading partners lead to issues related to visibility, compliance, and efficiency. SAP Business Network can provide a modern approach to digitally connecting people, processes, and systems with trading partners, revolutionizing supply chain collaboration. It can enable companies to adapt to changes more quickly and easily, ultimately helping them to meet customer expectations and comply with regulations.

SAP Business Network: A Solution for Visibility, Efficiency, and Compliance

In today’s complex business landscape, companies face numerous challenges that impede visibility, efficiency, and compliance. Outdated tools, siloed systems, and point-to-point connections often result in broken connections and fragmented insights into the supply chain. Collaborating with contract manufacturers or subcontractors becomes difficult, and identifying new or alternate sources of supply quickly is a challenge. Moreover, complying with new or existing regulations can be a daunting task.

To address these challenges, SAP Business Network offers a solution that can enable companies to overcome these obstacles and achieve their goals. It can provide a range of capabilities to help enhance visibility, efficiency, and compliance across the supply chain, and helps them be more resilient.

The largest and most comprehensive business network, trusted by millions of companies around the world

One of the key features of SAP Business Network is its ability to enable digital document and data exchange with trading partners based on automated business rules. This includes the seamless routing of various line of business documents, such as invoices and orders, as well as shipping confirmations, work orders, and quality notifications. By automating business rules and supporting multi-party scenarios, such as working with contract manufacturers or subcontractors, the network can improve efficiency and streamline processes as well as help ensure compliance with regulations. Additionally, SAP Business Network can support onboarding and system-to-system integration, helping to ensure seamless connectivity with various communication standards like EDI, cXML, and Peppol. It also offers interoperability with third-party systems and networks, working to further enhance the connectivity and integration capabilities.

The network can also provide intuitive dashboards and apps that can offer visibility into the status of orders and shipments. This helps companies track and trace batches and serial numbers, facilitating the resolution of quality issues in products when they occur. By leveraging these dashboards and apps, businesses can proactively manage their operations, improve decision-making, and enhance overall efficiency.

Furthermore, SAP Business Network includes a trading partner directory that allows suppliers to create and manage company profiles. These profiles can be viewed by buying companies, providing them with valuable insights into potential suppliers. The directory also incorporates environmental, social, and governance (ESG) ratings from EcoVadis, enabling buying companies to choose suppliers aligned with their sustainability goals. Additionally, the trading partner directory enables buyers to search for suppliers, facilitating the identification of new or alternate sources of supply. This capability can not only enhance supply chain resilience but can also present opportunities for cost savings, diversification, and innovation.

According to a recent IDC MarketScape report, SAP is recognized as a leader in the worldwide multi-enterprise supply chain commerce network market.** The scale and reach of the network, with annual commerce reaching US$5.3 trillion and 746 million B2B transactions in 2023, make it a valuable tool for helping expand supplier bases and enter new markets.

Supply Chain Collaboration in Action

SAP Business Network is trusted by millions of companies across 190 countries. One of these companies is Vestas, a leading wind turbine manufacturer. Vestas has implemented SAP Business Network and SAP Ariba solutions to address quality control issues and streamline its complex global supply chain. With over 10,000 individual parts sourced from suppliers worldwide, Vestas relies on the B2B platform of SAP Business Network to collaborate with suppliers, track orders, and ensure quality standards are met. The network allows Vestas to conduct quality tests, document them, and take corrective action if needed. It also provides transparency and an audit trail in case of quality defects or incidents. By leveraging SAP solutions, Vestas has improved supply chain efficiency, reduced friction losses, and advanced its sustainability goals.

Another customer that has benefited from SAP Business Network is Richemont, a global luxury goods company. Richemont has utilized the network to establish seamless collaboration with suppliers and partners, streamlining its supply chain operations. By leveraging real-time data exchange and visibility provided by SAP Business Network, Richemont has been able to proactively manage inventory, optimize production planning, and respond swiftly to market demands. This has significantly enhanced the company’s supply chain resilience and enabled it to deliver exceptional luxury products to customers with efficiency and agility.

These success stories highlight the power of collaboration and technology in building resilient supply chains. SAP Business Network can provide the platform for companies to connect, collaborate, and exchange critical data, enabling them to navigate disruptions with resilience.

Leveraging Technology to Strengthen Your Supply Chain

In a world where disruptions are expected and circumstances tend to change, building resilience in supply chains is crucial for the success of businesses. The ability to adapt and thrive in the face of uncertainty requires collaboration, transparency, and efficiency. SAP Business Network offers a comprehensive solution that can enable companies to achieve these goals.


*Source: IDC White Paper, sponsored by SAP, “Enabling an Adaptive Supply Chain: Multi-Enterprise Business Networks and Supplier Collaboration,” #US51374823, November 2023.
**Source: “IDC MarketScape: Worldwide Multi-Enterprise Supply Chain Commerce Network 2023 Vendor Assessment,” #US49948423, December 2023.

Tony Harris is SVP and chief marketing and solutions officer of SAP Business Network.

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SAP Datasphere Equips Businesses for Future AI Challenges

In an age where artificial intelligence (AI) is reshaping enterprise technology, SAP is stepping up to the challenge. It has unveiled a suite of data innovations designed to arm businesses with the tools necessary to turn vast data reserves into actionable insights, strategic growth, and enhanced operational efficiency. The latest enhancements within the SAP Datasphere […]

The post SAP Datasphere Equips Businesses for Future AI Challenges appeared first on InsideSAP.

Cloud-Based Visibility Equips Trading Partners to Counter Supply Chain Disruption

With geopolitical conflict and climate change roiling global shipping corridors from the Suez Canal to Panama and elsewhere, enterprises rely increasingly on cloud-based business networks and artificial intelligence (AI) applications to extend visibility, facilitate collaboration, and ensure they stay one step ahead of the looming threat of disruption.

Meanwhile, as legislation to bolster transparency in supply chains takes hold around the world, the digital platforms through which trading partners carry out interconnected operational processes have become indispensable for managing risk, advancing sustainability objectives, and verifying adherence to ethical business practices – even as volatility in international commerce gathers pace.

After rebounding from several years of logjammed seaports, idled factories, and quarantined workers, many businesses find that though COVID-19 has receded, disruption stubbornly persists. Yet visibility across all aspects of the supply chain – from sourcing raw materials and managing logistics capacity to securing working capital solutions and managing dispersed physical assets – remains paramount in the quest to ensure business continuity, instill operational resilience, and deepen competitive advantage.

SAP Business Network powers transparency, resiliency, and sustainability

To help provide businesses with the 360-degree visibility and collaborative capabilities they require across complex trading relationships, SAP Business Network can connect people, processes, and systems across multiple enterprises to help digitize transactions, harness data-driven insights, and create transparent, resilient, and sustainable supply chains. Through SAP Business Network for Procurement, trading partners can gain process efficiencies, improve supply assurance, and achieve business process and regulatory compliance by increasing operational transparency. With SAP Business Network Supply Chain Collaboration, companies can achieve supply chain visibility by enabling plan-driven automation, optimizing capacity and inventory, and streamlining workflow. Aided by SAP Business Network for Logistics, shippers and carriers can work together in unison, track and trace goods in transit, and achieve transparency throughout the supply chain by optimizing logistics processes, increasing on-time deliveries, and mitigating third-party risk. Relying on SAP Business Network Asset Collaboration, owners, operators, and service providers can strengthen joint processes and the flow of shared information through a single, consistent version of asset master data to help streamline asset maintenance processes and reduce maintenance costs. With the benefit of SAP Business Network for Finance, trading partners can enhance payment security, free up working capital through early-payment discounts, and leverage access to capital bound up in outstanding receivables.

By linking together the routine business processes of trading partners, cloud-based networks establish the breadth of data necessary to apply predictive and generative AI applications to yield meaningful insights and outcomes. Through large language models and other forms of machine learning, cloud-based applications create new content with characteristics resembling that which precedes it. With every successive effort, generative AI sharpens its ability to tailor desired content.

As the world’s largest platform for business-to-business commerce, SAP Business Network can present an ideal setting for generative AI, in that it helps bring together an extremely large volume of trading partners across hundreds of millions of transactions representing US$5.3 trillion in commerce annually. Later this year, generative AI capabilities in SAP Business Network will be able to help detect errors and present automatic summaries when businesses create invoices. AI will also enable the network to help enrich catalog content and discovery posting responses for suppliers.

SAP Business Network has accumulated significant structured content over many years to help generate broad operational insights for trading partners. When buyers, suppliers, carriers, and financing solution providers share operational data with each other in real time, the mutual value they create can be exponential rather than additive, enabling all participants in commerce to plan ahead with confidence, continuity, and enduring resilience.

For further information on SAP Business Network and how we are equipping enterprises large and small with the digital tools needed to counter disruption, visit sap.com/businessnetwork.


Jörn Keller is executive vice president and chief product officer of SAP Business Network.

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Innovate with Impact: SAP AppHaus & GenAI on SAP BTP for Customer Success! | LIVE TechTalks with SAP

💫Unlock the power of human-centered innovation with the SAP AppHaus Network and delve into the cutting-edge realm of GenAI on SAP BTP.
🎯Don’t miss the actionable insights, practical tips, and exclusive access to resources that will empower your innovation journey. Elevate your approach to user-centric solutions and leverage the full potential of SAP AppHaus and GenAI! 🚀💡
Join Andreas in this live session to:
🧿Gain insights as Andreas, a thought leader, shares his expertise in driving customer-focused innovation projects and transformations.
🧿Discover the power of the AppHaus Partner Network and get access to valuable sources for further insights.
🧿Find solutions to your innovation challenges and explore how the latest technologies, including GenAI, can elevate your business.
🧿Learn about the new GenAI explore workshop formats and get access to free innovation methods that help you on your transformation journey.
🧿Connect with the SAP AppHaus Network to get further support (apphaus@sap.com and andreas.hauser@sap.com)

Find more on SAP AppHaus: https://apphaus.sap.com/
#ai #sap #sapbtp

HR Connect – May 28, 2024 – DeFabrique, Utrecht (Dutch) – Registration is Open

Did you know that: 80% of SAP customers are small and medium-sized organizations?
And 50% of our HR customers fall into the same category?
So, SAP is definitely a match for smaller companies with big ambitions!
Don’t hesitate and reserve your seat today to learn how better control of HR processes creates space for what truly matters.
Register here: https://sap.to/6055XO13W
During this afternoon, customers and experts will share their experiences with HR transformations and digitization. We will show you what SAP SuccessFactors stands for and take you along into the future. Listen to inspiring speakers and share your experiences with other HR professionals.

Type Systems for Node.js

The various type systems for JavaScript take different approaches, but all of them serve the goal of defining different data types for an application and referencing them in the source code.

SAP S/4HANA Finance Overview: Upgrade Your Processes (+Demo)

Modernize your finance processes – from payables and receivables to expense and tax compliance.

👉Learn more – https://sap.to/6050V4fLQ
Watch more demo videos here https://sap.to/6053V4fLx

Key Moments
(0:19) – Financial Strategy at the Core: Places financial strategy at the heart of the organization to drive business growth and efficiency.
(1:10) – Predictive Analytics and AI Integration: Utilizes predictive analytics, automation, artificial intelligence, and machine learning to enhance financial operations and decision-making.
(2:10) – Accounts Receivable Management: Offers insights into accounts receivable, aging analysis, and day sales outstanding to improve receivables management and cash flow.
(3:11) – Comprehensive Performance View: Maintains an overarching view of company performance, facilitating cost and risk control through seamless consolidation across organizational groups.
(4:01) – Enhanced ESG Mitigation: Focuses on sustainability in business reporting to foster a culture of environmental responsibility and social consciousness

Handelsecke 2 – Profit Protection mit Fujitsu (German)

Einige unserer Partner komplettieren das SAP-Lösungsportfolio in besonderen Bereichen. So auch Fujitsu mit ihrer Lösung Profit Protection, die dabei hilft, Unstimmigkeiten an der Kasse in der Filiale aufzuzeigen – zügig und genau. Wie das im Detail funktioniert erfahren Sie im neuen Handelsecke-Interview mit Bernhard Webler.

Mehr Informationen zur Handelsecke finden Sie hier: https://sap.to/6055n4fSh

#Handelsecke #Handeldigitalerleben #Fujitsu

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