Dana Crockett shares exciting innovations on Business AI for SAP SuccessFactors HCM.
To learn more about the recent SAP SuccessFactors HCM innovations, visit: https://sap.to/6050uLhYI
Chapters
00:07 – Intro
00:26 – Joule
02:00 – AI-assisted goals
02:40 – AI-assisted writing
03:27 – AI-assisted person insights
04:30 – AI-assisted applicant screening
05:10 – Closing
Check out the latest feature highlights for the quarterly release cycle of SAP Analytics Cloud in Q2 2024 with Orla Cullen, Product Marketing Manager – Data & Analytics. Read more on the blog: hhttps://community.sap.com/t5/technology-blogs-by-sap/sneak-peek-in-to-sap-analytics-cloud-release-for-q2-2024/ba-p/13671854
For more on SAP Analytics Cloud, visit: https://sap.to/6059uqbNJ
Chapters:
00:26 Administration & Service Management
00:31 Central control over user profile settings for administrators
01:54 Augmented Analytics
01:59 Predictive planning – making prediction intervals visible in stories
04:19 Just ask: natural-language query
07:45 Data Exploration
07:49 Data analyzer – support for workspaces
08:29 Data analyzer – new functionality for the table context menu
08:55 Variable dialog – text configuration, settings panel, and more
10:33 Data Modeling 10:33
10:38 Extended support for “unit” property type*
13:37 Enterprise Planning
13:42 Plan Process Management – include descendants when using the Calendar Wizard
15:59 Advanced Formulas – source data from analytical models
18:08 Data Actions – story API to poll the execution status
20:00 Data Actions – Select ‘Show Only Leaves’ in Tracing table
21:37 Multi Actions – copy external API URL from detailed dialog
22:56 Multi Actions – supporting parameters from analytic models
24:34 Plan Process Management – notifications management
26:47 Plan Process Management – extended APIs for stories and analytical applications
28:26 Planning Trigger – updated formatting options
30:17 Version Management – dynamic expansion of planning area during data entry
33:05 Microsoft Office Integration Updates (Microsoft Excel)
34:22 Mobile Analytics – Integrating KPI tiles in SAP Mobile Start
36:30 Story Design
39:39 Optimized (unified) story experience – dynamic font scaling, batch export, and more
42:43 Rank with others – view top-N and bottom-N in comparison to other data points
44:16 Repointing a model in a story
54:39 Story Extensibility – Supporting bursting mode for data change insights
56:13 Composite widgets (phase two)
1:01:35 Custom widget support for the universal model
1:05:16 Replace Model in Story
1:08:29 Story Presentation – Unified story presentation mode
From cloud to generative AI, the list of new and emerging technologies continues to grow in our era of digital intelligence. Yet it’s also the era of inflation, geopolitical tension, supply chain disruption, and countless other challenges. How are businesses supposed to make sense of all these technologies – let alone transform their businesses with them – while simply trying to survive during such a challenging time?
That’s where Claudio Muruzabal, chief business officer of SAP SE, steps in.
Muruzabal is responsible for supporting the Customer Advisory solution area and Customer Success Management & Engagement teams at SAP. For more than eight years, he has played an important role in understanding not only an increasingly complex technology landscape but also how businesses actually use the technology at their disposal. He supports teams that help bring SAP customers closer to their goals by leveraging SAP solutions. This begins with advising customers through honest conversations about how they can apply the intelligent capabilities now included in many SAP solutions, such as generative AI.
I sat down with Muruzabal to find out more about his role, how SAP customers are winning with intelligent technology, and the growing impact of customer success management at SAP.
Q: AI is all the rage today, so let’s start there. What are the biggest opportunities for businesses to use AI?
Muruzabal: Opportunity is everywhere for AI. And it’s bigger than just automating processes to increase efficiency, which is what was talked about for the longest time. At SAP, we’re seeing how AI can support relevant business processes to instill innovation and competitiveness. While many players in the industry are focused on developing AI engines and large language models, we are focused on accelerating business value through generative AI. I could talk all day about how AI is transforming data analytics and decision-support systems as well as supply chain optimization, predictive maintenance, and HR. Every day we are discovering new opportunities for customers to leapfrog their competition when they combine the power of generative AI with the context of their business data and processes.
What are some examples of how SAP customers are using AI, and what value have they realized so far?
There’s really so much to get excited about when it comes to how our customers are using the AI capabilities included with their SAP solutions. Across industries, workers everywhere are using natural language to instantly get the data insights they need using the SAP Analytics Cloud solution. I like how busy recruiters can tap into generative AI with SAP SuccessFactors solutions to create compelling job descriptions and interview questions in less time. Joule, our AI assistant and copilot, can support end users in getting the right answers on how to get the most of our cloud solutions. With Joule already embedded across the portfolio – generally available in SAP SuccessFactors HCM, SAP Start, and SAP S/4HANA Cloud – we are all excited about the opportunities for our customers.
All industries can get this unique value, including professional soccer clubs FC Bayern Munich and Hertha BSC that are using a scouting prototype powered by AI to find and develop the next generation of star athletes.
AI can solve a lot of problems, but what about the underlying foundational technology stack companies have today? What conversations are you having with businesses about their technology investments?
Early on in our conversations with customers, it’s important to understand how businesses can set up their core, foundational enterprise technology platform running in the cloud. This is critical to establish a journey of innovation including SAP Business AI. Coming back to the foundation, many of our customers have built numerous modifications on top of their core ERP. In order to build a true cloud operating model – essential to embrace innovation including AI – it is critical to move to a clean core model. This means that any modification to the ERP functionality offered by SAP is built outside of the core, using extensibility solutions. This is not a technical topic only. Although clean core contributes to the cost-efficient operation of the platform, the true contribution is bringing flexibility and adaptability to the business, converting the cloud operating model into a unique “innovation as a service” platform.
What makes SAP unique and stand out to customers with its value proposition?
SAP has the unique value of being the global leader in best of suite solutions built with more than 50 years of industry knowledge and ERP technology leadership. On top of this, our leading “best of breed” solutions, such as in HCM, customer experience, intelligent spend and business network, and more, can provide the best functionality and the right integration into the core. Only SAP can offer this value proposition. When we combined this with the cloud operating model – widely adopted by our RISE with SAP customers – we provide exponential value for the innovation as a service proposition.
How can customers get the most from their investments? What kind of support is there to help them transform and innovate?
Customer success management is essential in the cloud. It is the end-to-end engagement with our customers, from advisory to sales execution to onboarding, adoption, and consumption. We provide the tools, assets, and content to help accelerate adoption and consumption so as to maximize the value from first use of the solution to full and future use. SAP Preferred Success services can accelerate the time to value even more. To support this motion, deep telemetry being built into our cloud solutions allows customers and our customer success management leaders to better understand how the solutions are being used while identifying opportunities to expand usage.
Where do advisory services fit into the customer journey?
Customer advisory services might be the most essential part of the journey with a customer. Successful projects start with the right business case definition, anchored in the best understanding of the industry and business of our customers. With that in mind, our Customer Advisory teams support building the right technical solutions that can support an enterprise architecture. This is the first step in moving in the right direction of building the cloud operating model.
Check out the Top feature highlights for the quarterly release cycle of SAP Analytics Cloud in Q2 2024 with Orla Cullen, Product Marketing Manager – Data & Analytics. For more on SAP Analytics Cloud visit https://sap.to/6052j3os8 Read more on the blog: https://sap.to/6056j3osw
00:00 Intro
00:49 Unified Presentation Mode
02:26 Integrating KPI tiles in SAP Mobile Start
03:10 Rank with others – view top-N and bottom-N in comparison to other data points
03:54 Plan Process Management – notifications management
05:23 Plan Process Management – extended APIs for stories and analytical applications
06:14 Outro
#analytics #sapbtp #cloud #data
Scott Lietzke highlights the latest User Experience enhancements in our first-half 2024 release: a reimagined org chart, a new people profile, an enhanced experience for mobile, and improved work tech solutions.
To learn more about the recent SAP SuccessFactors HCM innovations, visit: https://sap.to/6050uLhYI
00:07 – Intro
00:22 – Reimagined org chart
00:56 – Profile preview
01:15 – Org chart collapse and expand feature & export options
01:51 – People profile innovations
03:16 – Mobile experience
04:51 – Work tech innovations
06:31 – Closing
Last week the UN Plastics Treaty reached its final stages of negotiations at INC-4 in Ottawa, Canada, to develop a legally binding, international agreement to tackle plastic pollution across the entire plastics life cycle. The fifth and final round of negotiations is due to complete by the end of this year, where an agreement is expected to be formally ratified in 2025.
The treaty represents a once-in-a-lifetime opportunity to unleash the potential of business to solve the plastic crisis. Its success is crucial. Production of new plastic is forecast to double by 2040 without new and effective action. Only 10% of plastic is currently recycled, and each year 19 to 23 million tons of plastic end up in our rivers, lakes, and seas. In addition, greenhouse gas emissions from plastics production, management, and disposal represent around 3.3% of global emissions. Exposure to plastics also has implications on human health, with plastic traces being found in our blood.
Fortunately, there is global consensus on the pressing need to end this ecological and environmental crisis, which is why 160 countries and hundreds of observer organizations are working together on this unique opportunity to end plastic pollution.
The existing plastics ecosystem is heavily fragmented. Under current conditions, financial flows fund the creation of virgin polymers while a linear material flow continues bringing new plastics to market.
Centered on regulating production and consumption, the negotiations take every stage of the plastic value chain into account, from creation of the primary polymers to how plastic waste is managed. It covers product design for plastic reduction and recycling as well as extended producer responsibility to increase accountability among the most polluting entities while ensuring a just transition for affected communities.
This is an ambitious project. It will involve redesigning products, making circularity possible through repair, reuse, and recycling, and making recycled polymers more economically viable than virgin plastics.
New jobs, markets, and business opportunities will be created by the treaty. Research and development into plastic alternatives will be accelerated to eliminate the health-harming pollutants from plastic that are released at every stage of plastic production. Additionally, it will require the evolution of waste management systems to deal with the legacy of plastic waste.
The Business Coalition for a Global Plastics Treaty, convened by the Ellen MacArthur Foundation and WWF, assembles businesses and financial institutions committed to supporting the development of an ambitious, effective, and legally binding UN treaty to end plastic pollution.
“To end plastic pollution, we require both ambitious government policy and accelerated business action. The global plastics treaty offers a once-in-a-generation opportunity to put in place the right legally binding rules, measures, and incentives to tackle this global problem,” says Rob Opsomer, executive lead, Plastics and Finance, Ellen MacArthur Foundation.
With over 200 members, including SAP, the Business Coalition for a Global Plastics Treaty is calling for global business rules underpinned by harmonized regulations to tackle the full life cycle of plastic products. This will level the global playing field, making it easier for businesses and investors to scale both upstream and downstream solutions, mobilize the right investments, and support new innovations.
“For decades, SAP software has been instrumental in enabling our customers to manage material flows, including plastics,” says Natasha Pergl, global sustainability lead, SAP Consumer Products. “We understand first-hand the challenges our customers face in managing the complex and fragmented web of regulations in place today that make it difficult to understand current material flows and align upstream efforts with downstream solutions.”
Achieving systemic change will require collaboration and joint innovation, which depends on effective, well-functioning communication. Software and network technology are central to bridging the information gap and operationalizing an inclusive plastics ecosystem. The treaty must lay the foundations for harmonized regulations and simplified information flow as well as accelerate the implementation of global rules.
To achieve this, four essential elements need to be in place:
“The treaty goals are ambitious, but with an agreement that focuses on global rules covering product design and material fate, extended producer responsibility schemes, and chemicals of concern, we can unleash the power of global business to deliver the solutions necessary. Importantly, SAP is ready with the processes and systems to help businesses quickly grasp the opportunity and scale impact to end plastic pollution,” says Stephen Jamieson, global head of Circular Economy Solutions, SAP.
Software solutions, such as SAP Responsible Design and Production and SAP Green Token, already allow companies to monitor, measure, and act to facilitate the design of products for a more sustainable and circular economy. But a more effective information flow for better collaboration and innovation is required to achieve systemic change.
An obvious benefit of agreed common terminology and harmonization of criteria and disclosure rules is that it can open the door for businesses to leverage AI. Some envisaged applications in the production process include reducing virgin polymers and boosting material and supply chain efficiency. Downstream uses such as waste sorting, material recovery, quality control, identifying waste flow trends, and predictive analytics would also be made possible.
Discussions in Ottawa were productive and focused on decreasing and restricting plastic production. During the talks, Rwanda and Peru submitted a motion to reduce the production of primary plastic polymers worldwide by 40% by 2040, from a 2025 baseline. Their vision is for this to be legally binding, much like the Paris Agreement to limit global warming.
Robust data clarity and systems for sharing information are crucial for enabling businesses in the implementation of such a treaty. Only by connecting data points throughout the supply chain and across jurisdictions can material flows and emission sources be fully understood.
Work will continue towards INC-5 in Busan, South Korea, in November, where the final text will be agreed prior to being ratified in 2025.
For more information:
Heather Davies is a brand journalist.
Picking the Right Champions to Win the Game
Gaming is something that keeps inspiring me. I’m amazed by the speed, accuracy, and level of concentration of professional players. It’s impressive how this industry has evolved and grown over just a couple of decades.
Team Liquid commands an imposing presence in the esports world, boasting over 160 professional players across more than 15 different games and a staggering fan base of over 10 million followers on various social media platforms. With more than 75 premier events won, Team Liquid is one of the most successful organizations in competitive gaming.
The game with the highest viewership and extensive fandom is League of Legends. Team Liquid successfully competes with their League of Legends team, which recently won the League of Legends Championship Series (LCS) 2024 Spring tournament.
In League of Legends, the goal is to create a strong and balanced team consisting of five characters, called “champions,” in order to outplay and outsmart the opponents during the game by being one step ahead of competition.
Teams participate in a pre-game draft process to select champions before a match. This involves banning and picking champions from a pool of 166 choices to create a strong team.
Champions are the in-game figures controlled by each player. Each champion has particular skills and areas in which they excel. Putting the champions together allows the team to play in various strategic directions to win the match.
After choosing five champions (“pick”), each team is also allowed to remove five champions from the pool (“ban”). Those players cannot be picked by either side. This can be utilized to remove specific parts that would otherwise counter a strategy or hinder the other team from playing their favorite style and/or composition.
Esports teams and their analysts need to prepare for the draft process, as it requires knowledge of the opponent’s favorite picks and strategies. Imagine a five-a-side dodgeball match, but before the match begins, the five players from each team draw their champions from a pool of 166 individual champions.
With bi-weekly updates to the game (“patches”), especially affecting the champions as well as indirectly teams practicing and developing new strategies, competitive League of Legends is an ever-changing game. It creates the need to constantly adapt your draft to a new environment, to analyze both your own and the opposing team’s behavior.
Furthermore, the nature of the draft process and the varying strategies of opponents make accurate predictions difficult. Esports teams have only a week to prepare for the game and gather knowledge about the other team’s favorite champion picks, strengths, and weaknesses.
Previously, Team Liquid coaches prepared draft scenarios based on manual analysis of the opponent team’s draft behaviors and champion preferences. However, the challenge was that manual analysis is done before the draft, with the best potential pick or ban changes based on the decisions of the other team. Additionally, the sheer number of potential matches to choose from and the different strategies employed by opponent teams make manual draft prediction very difficult.
SAP for Me is our digital companion for our customers, providing them with a personalized one-stop shop across their SAP product portfolio. And now it’s available to SAP Ariba and SAP Business Network customers and partners.
SAP for Me provides a central access point to solution support. The portal offers a user-friendly interface with improved functionalities that can enable better and faster interaction with SAP support experts and can provide immediate guidance to solutions for daily business tasks. It aims to make detached information a thing of the past on the customer and partner journey to an intelligent enterprise.
Since November 6, 2023, an English-language experience has been available for customers and partners to begin their exploration before the migration. And as of today, SAP Ariba and SAP Business Network knowledge-related content on SAP for Me is available in over 20 languages.
SAP for Me provides an integrated and comprehensive platform to help meet the diverse needs of its users. The Services & Support dashboard features an SAP Ariba card that helps direct users to multiple resources on the legacy SAP Ariba Connect platform, including SAP Ariba and SAP Business Network release readiness information, product documentation, announcements, and specific content related to adoption and deployment.
When getting started with SAP for Me, know that:
The get support application helps guide customers through technical product issues in real time or reaching SAP experts through an AI-enabled framework. It can provide an integrated and personalized support experience to help simplify and streamline the case creation process. AI can automatically recommend solutions during the interaction, predict the right product categorization, and recommend the most suitable support channel, like Expert Chat, SAP Community, or Ask an Expert Peer, when available for the selected product.
With the SAP for Me mobile app, support interaction can be possible anywhere and anytime to complete tasks and access information directly on a smartphone. The mobile app can be downloaded from the Apple Store and Google Play Store.
In conclusion, SAP for Me puts customer and partner interests into focus. While partners can manage their pipeline and customer success, the portal also serves as the central entry point for all support-related topics and questions for customers. It allows access to relevant information, self-services, and consumption status connected to any purchased product portfolio.
The SAP for Me migration for SAP Ariba solutions and SAP Business Network is a significant milestone as we tap into the next generation of AI opportunities to create an effective experience for our customers while delivering a seamless consistency in the look, feel, and delivery of critical support services.
SAP for Me is made for you. Follow SAP for Me on LinkedIn and bookmark SAP for Me on SAP Community to stay updated.
Rohan Patel is global head of Support for SAP Procurement.
As a business leader, basing business decisions on a new technology model like cloud computing or implementing a new technology like generative AI places a premium on trust.
Paul Saunders, head of Product Strategy and chief evangelist of Cloud ERP for SAP S/4HANA put it this way during a recent interview: “Trust is not the engine oil, it’s the essence of business.”
SAP reported its first quarter 2024 financial results, showcasing a strong start to the year with accelerated cloud growth and robust performance across its portfolio. The company’s cloud revenue surged 24% (25% at constant currencies) to €3.93 billion, primarily driven by the Cloud ERP Suite, which experienced an impressive 32% revenue growth at constant currencies. […]
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