SAP BTP: Harnessing AI with Innovation and Efficiency with Murali Shanmugam | Trending Chats

In this episode of Trending Chats, Murali Shanmugam explores how SAP Business AI and SAP Business Technology Platform (SAP BTP) are revolutionizing how developers and business users work.

You will also learn more about how SAP BTP is the core of SAP’s AI strategy, integrating and automating processes while empowering both developers and business users.

00:04 – Welcome + Business AI for developers on SAP BTP
00:19 – Build faster with Joule: generate app components from plain English
00:52 – Joule across BTP: help for integration, admin, and business users
01:23 – “Just Ask” in SAP Analytics Cloud: instant insights from natural language
01:40 – 3 developer takeaways: avoid overreliance, test for bias, balance oversight

Learn more about Joule: https://sap.to/6058Cr8n0
Watch Joule inside SAP Build Code: https://sap.to/6050Cr8n2
Explore Just Ask inside SAP Analytics Cloud: https://sap.to/6052Cr8n4

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6054Cr8nA
Listen on Spotify: https://sap.to/6055Cr8n7
Listen on Apple Podcasts: https://sap.to/6056Cr8nC

#TrendingChats #SAPBTP #Analytics

Redefining CX: Customer Service Excellence with Scott Nelson | Trending Chats

In this episode of Trending Chats, Scott Nelson, Senior Solutions Advisor for Customer Experience at SAP, unpacks the customer service escape room—where brands must navigate evolving expectations, digital-first interactions, and AI-driven solutions to turn frustrated customers into loyal ambassadors.

From seamless support experiences to data-driven service strategies, learn what it takes to compete in a world where service is more than just a department—it’s a game-changer for your business.

Tune in now to discover how exceptional customer service can be your greatest competitive advantage.

00:05 – Welcome + customer service can make or break CX
00:19 – A quick support “skit” (and why bad service hurts)
00:58 – Great service means positive engagement end-to-end
01:21 – The “how”: equip agents with tools, context, and AI guidance
02:31 – The “why”: loyalty, repeat business, and revenue growth

Learn how to accelerate service growth: https://sap.to/6053CrB4F

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6055CrB4N
Listen on Spotify: https://sap.to/6056CrB44
Listen on Apple Podcasts: https://sap.to/6058CrB4A

#TrendingChats #CX #CustomerService

Business Transformation Management: Enterprise Architecture with Josh Beatty | Trending Chats

Business transformation can be complex, but enterprise architecture is your secret weapon. On this episode of Trending Chats, Josh Beatty, Head of Business Transformation Management, SAP ANZ, explains how to turn data into clear decisions that accelerate change.

00:04 – Intro + why enterprise architecture matters
00:47 – Enterprise architecture: “backstage crew” that connects everything
01:10 – From “Let’s go digital” to aligned strategy & decisions
01:39 – What happens when transformation goes right vs wrong
02:03 – “Death by Spreadsheet” → LeanIX dashboards + 3 takeaways & wrap-up

Learn more about SAP LeanIX: https://sap.to/6059Cr8LZ
Get the Business Transformation Playbook: https://sap.to/6050Cr8Lw

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6051Cr8Lb
Listen on Spotify: https://sap.to/6052Cr8Lj
Listen on Apple Podcasts: https://sap.to/6053Cr8Ld

#TrendingChats #SAPLeanIX #BusinessTransformationManagement

SAP IBP Achieves Top Customer Choice Status Across Major Software Review Platforms

Customer satisfaction has always been the cornerstone of successful businesses. In today’s fast-paced digital landscape, the voice of the customer carries even more significance.

Run a sustainable, risk-resilient supply chain in the face of constant change

With the proliferation of software review platforms, customers now have the power to influence purchasing decisions by sharing their authentic experiences. Recent trends show that businesses that are prioritizing customer satisfaction are not only thriving, but also setting new industry standards.

SAP Integrated Business Planning (SAP IBP) has emerged as the clear leader in supply chain planning among customers. This recognition is consistently reflected across major software review platforms: Gartner Peer Insights, TrustRadius, and G2. The overwhelming support underscores the leadership of SAP IBP and validates SAP’s commitment to delivering exceptional value to our customers.

Recent success at the SAP Connect event in Las Vegas, where we introduced supply chain planning reimagined, has catapulted SAP IBP to the forefront of the industry. It now leads in customer satisfaction across all major review platforms.*

Key insights and expert perspective

Gartner Peer Insights: Industry-Leading Performance

  • SAP IBP current rating: 4.8/5.0 (based on 51 reviews in the past 12 months)
  • Market position: No. 1 rated in category

Our 4.8 rating on Gartner Peer Insights, a highly influential enterprise software review platform, reflects exceptional customer satisfaction and implementation success. This combination provides unmatched credibility in competitive situations and clear validation of the leadership position of SAP IBP.

TrustRadius: Trusted and Top Rated

  • SAP IBP current rating: 8.4/10 (107 reviews)
  • Recognition: 2026 Buyer’s Choice Award (announcement pending)
  • Market position: Highest-rated in category

Winning the TrustRadius Buyer’s Choice Award for 2026 validates our customer-centric approach and reinforces our market leadership. The substantial base of 107 reviews provides statistical credibility and demonstrates a clear differentiation in customer experience.

G2: Recognized Leader

  • SAP IBP current rating: 4.3/5.0 (251 reviews)
  • Category status: Leader designation
  • Market position: Highest-rated among major competitors

Being recognized as a Leader in G2’s Demand Planning Grid reflects the position of SAP IBP as a top-three solution in the Demand Planning category, backed by 251 customer reviews. This volume of authentic customer feedback is particularly valuable for prospects conducting due diligence.

These achievements are a testament to our dedication to excellence and customer satisfaction. We are deeply grateful for the trust and support of our customers. As we move forward, we remain committed to innovating and delivering industry-leading solutions that meet and exceed customer expectations. Stay tuned for more exciting developments and advances in supply chain planning as we continue to redefine the market together.

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*Review data as of November 5, 2025

An Overview of Availability Check in SAP S/4HANA

When it comes to managing production processes in SAP S/4HANA, ensuring that all required resources are available is critical to avoiding delays and disruptions.

SAP Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Cloud HCM Suites for 1,000+ Employee Enterprises

We’re proud to announce that SAP is a Leader in the Gartner Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises for the 10th consecutive time.

SAP was once again recognized for its ability to execute and completeness of vision. Gartner defines cloud HCM suites for 1,000+ employee enterprises as cloud application suites that deliver functionality for attracting, developing, engaging, retaining, and managing employees.

SAP SuccessFactors HCM provides global HR cloud software to over 10,000 customers worldwide, from startups and mid-sized companies to large enterprises. With a strong global core, embedded AI capabilities, and a robust partner ecosystem, SAP SuccessFactors empowers organizations with the technology to help unlock their workforce potential. By combining skills intelligence and flexible HCM solutions, our solutions can enable organizations to stay future-ready and continuously adapt in an ever-changing world.

Shaping the future of work

At SAP Sapphire in May, we announced several exciting innovations and new product offerings designed to transform how HR and business leaders manage, empower, and support their people, including:

  • Performance and Goals Agent, our first HR agent, equips managers with critical insights to help foster more meaningful and productive conversations with employees.
  • WalkMe for SAP SuccessFactors HCM can accelerate adoption of SAP SuccessFactors solutions by offering users contextual guidance while also giving HR teams insights into where there may be gaps.
  • People Intelligence package in SAP Business Data Cloud helps unify customers’ people, skills, finance, and business data into AI-driven workforce insights—enabling HR and business leaders to make smarter, more proactive decisions that drive measurable outcomes.
  • SAP SuccessFactors Enterprise Service Management, our new HR service delivery solution, can accelerate ticket case resolutions with AI, giving employees self-service tools to quickly get answers while freeing up HR teams from time-consuming tasks.

Our first half 2025 release also brought over 250 new innovations designed to address any business need and help organizations stay ahead of the curve, including Joule on mobile, redesigned candidate and alumni journeys in recruiting and onboarding, an enhanced user experience in SAP SuccessFactors Employee Central, and more.

As organizations continue to face growing skills gaps, SAP is committed to helping its customers attract and retain top talent in an increasingly competitive landscape. On September 11, SAP completed its acquisition of SmartRecruiters, a leading talent acquisition software provider, further strengthening the ability to support customers across the entire hire-to-retire journey.

Driving impact across industries

Customers across industries and sizes are unlocking measurable value from the SAP SuccessFactors HCM portfolio.

  • American Honda, a subsidiary of Honda Motor Company Ltd., is powering EV innovation with a skills-based talent strategy. “The business AI capabilities in SAP SuccessFactors solutions empower us to be a better company, automotive producer, and mobility leader. These tools will give our associates the flexibility to gain efficiencies and the opportunity to upskill and reskill as needed, creating an interconnected environment where they can perform at their best,” said Tim Grimminger, HR Data and Technology manager, American Honda Motor Company Inc.
  • Galicia, a leading bank in Argentina, is transforming its HR operations with SAP SuccessFactors solutions. “Incorporating AI technology greatly simplified the hiring experience for both the candidates and the recruiters who perform these tasks,” said Florencia Varise, Analytic Hub and IT Ecosystem lead, Galicia.
  • Capgemini, a global business and technology partner, is building a skills engine to support the employee lifecycle. “Skills are at the core of our company, as they support both clients and employees. Our promise to ‘get the future you want’ means thinking about future client needs and employee skills and career development. SAP SuccessFactors HCM is key in our skills-first approach to our people experience transformation,” said Jihane Baciocchini, vice president and head of Talent Acquisition, Capgemini.

Unlocking workforce potential

Looking ahead, we’re excited to continue delivering innovations that help our customers increase organizational agility and productivity, accelerate growth, and make every employee a success story.

Join us at Success Connect at SAP Connect, October 6-8 in Las Vegas, Nevada, or virtually on October 9, to learn about our latest innovations and how to build a workforce that’s ready for what’s next.

Read the full Gartner Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises report.


Lara Albert is chief marketing officer at SAP SuccessFactors.

Join us in Las Vegas or virtually this October to discover how to maximize your SAP solutions

Gartner does not endorse any vendor, product, or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and are used herein with permission. All rights reserved.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP.

The New Procurement Muscle: Collaboration for Innovation and Impact

As organizations face mounting pressure to demonstrate progress on environmental goals while navigating geopolitical shifts, procurement is stepping up. Unlike years past, today’s procurement teams have secured their seat at the executive table, supported by stronger internal alignment and more strategic supplier partnerships.

Yet a curious trend has emerged: many companies are pursuing environmental, social, and governance (ESG) goals more discreetly, a phenomenon known as “green-hushing.” In fact, PwC found that while some companies have pulled back, about 84% are either maintaining or strengthening their climate commitments, even as they become less vocal about them. This demonstrates that despite shifting political winds, businesses recognize that sustainability initiatives remain fundamentally good for business.

A comprehensive study sponsored by SAP and conducted by Economist Impact confirms this shifting landscape, revealing growing confidence in procurement’s capacity to deliver on ESG performance indicators. While risk factors are rising, so is readiness—a shift that is especially encouraging for procurement executives overseeing ESG performance. The data shows approximately 90% of respondents report strong internal collaboration between procurement and other departments, up from 75% last year.

The external picture is equally promising: over 90% of executives report that deeper supplier partnerships are yielding benefits, particularly in driving innovation and sustainability outcomes. For procurement leaders, the data tells a clear story: collaboration may be the new currency of success.

Collaboration: The silent engine of progress

Procurement’s strategic influence is expanding through tighter integration with internal stakeholders. As teams become more embedded across business functions, they’re unlocking new value through improved orchestration and proactive planning. Specialized business partner groups that bridge strategy and execution are helping meet cross-functional needs.

This enhanced collaboration has yielded key benefits, including cost savings (74%) and improved digital adoption (61%). However, a gap remains between these immediate gains and longer-term value drivers like innovation and agility. As procurement operations continue to digitize, talent development must adapt. AI proficiency and ethical technology have emerged as the top skill priorities for procurement hires over the next 12-18 months (68%), followed by sustainability expertise (55%).

What is the state of the procurement function and how will technology shape its operating model?

Enabled by digital tools that deliver “360-degree visibility,” procurement executives are seeing alignment between category strategies and broader enterprise objectives, helping them spot risks, understand market shifts, and manage supplier performance more effectively.

Supplier partnerships: Accelerating ESG progress and innovation

Forward-thinking procurement organizations are now partnering with suppliers to introduce solutions like recyclable packaging, greener materials, and low-emission logistics. These collaborations are accelerating decarbonization efforts while helping future-proof supply chains.

Despite decreased governmental prioritization of sustainability in some regions, smart companies continue pursuing ESG goals when they align with business objectives. Nearly half (48%) of executives report improved sustainability performance from closer supplier ties, and 38% cite more supplier-driven innovation.

Many procurement teams are navigating uncertainty around their ESG approach, questioning whether to lead sustainability initiatives boldly or keep their efforts under the radar amid regulatory shifts. Regardless of this strategic tension, the value of supplier collaboration remains undeniable, particularly as these efforts often improve operational efficiency and reduce costs.

Procurement can strengthen this momentum by investing in platforms that track emissions, monitor regulatory developments, and support compliance. Many organizations are expanding efforts to address Scope 3 emissions—typically the most challenging to measure—with increasing sophistication around supplier data collection and performance expectations. This shift reflects increased accountability across the value chain and reinforces procurement’s pivotal role in advancing ESG objectives.    

While public sentiment and political consensus may fluctuate, regulators continue to advance mandatory disclosure requirements and climate accountability measures. Preparation is especially urgent as new policies—from the EU Corporate Sustainability Reporting Directive to Germany’s Supply Chain Due Diligence Act—impose stricter requirements on businesses.

Even if some regulations face delays or deprioritization, they are not disappearing. Organizations that act now will be best positioned to lead when enforcement inevitably intensifies.

Meeting elevated standards through supplier collaboration

The evolution of procurement’s influence rests on one fundamental capability: collaboration.

Internally, effective collaboration drives digital adoption, reduces costs, and breaks down organizational silos. Externally, it powers sustainability initiatives and fosters innovation. Without it, even the most sophisticated ESG strategies risk faltering. Poorly structured collaboration leads to critical data gaps, duplicated effort, and supplier fatigue. Today’s procurement executives must ensure their ESG and risk management approaches don’t overburden suppliers, or they risk disengagement precisely when long-term innovation is needed most.

Increased collaboration is consistently cited as the primary driver of accelerated ESG progress. Maintaining this momentum requires balance: bold action tempered by operational pragmatism, and clear expectations paired with tools that support supplier compliance and success.

Procurement’s moment of opportunity

Procurement is uniquely positioned to translate sustainability ambitions into measurable, scalable outcomes. By fostering collaboration across business units and with suppliers, it can shape the future of responsible business.

Even when ESG ambitions are pursued discreetly, the business case for action remains compelling—both for organizational performance and broader societal benefit. Companies that maintain sustainability initiatives despite changing political priorities position themselves advantageously for the future while capturing immediate operational benefits. Procurement’s ability to embed sustainability considerations into core decisions consistently and collaboratively will define its impact in the years ahead.

SAP Ariba solutions can integrate seamlessly with SAP Sustainability Footprint Management and SAP Sustainability Data Exchange to help businesses better track, manage, and reduce their environmental impact across the supply chain. These solutions can enable organizations to incorporate sustainability metrics into procurement decisions, improve transparency with trading partners, and help ensure compliance with evolving environmental regulations.

Many of the insights above were explored during the following Economist Impact webinar, “Measuring up: Balancing risks and goals for strategic procurement.” To delve further into these topics and hear expert perspectives, watch the webinar replay on demand. For those eager to continue the conversation and engage directly with leaders in the field, the upcoming SAP Connect event—October 6-8 in Las Vegas, Nevada—offers an excellent opportunity to join on-site and gain deeper insights into strategic procurement, ESG initiatives, and innovation. Register today.


Baber Farooq is senior vice president and head of Market Strategy for SAP Ariba.

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What is FP&A Today?

In this video, we explore the meaning and significance of financial planning and analysis (FP&A) in the modern business landscape. FP&A is a set of connected processes aimed at maximizing profitability. It encompasses planning, forecasting, scenario modeling, budgeting, performance reporting, and more.

As the business world evolves, so does the practice of FP&A. Intense competition, economic volatility, and the need for speed have reshaped the day-to-day operations. Market demand has become volatile, requiring accelerated planning cycles that align with the “whenever needed” approach instead of fixed schedules.

Today, CFOs and their teams seek real-time insights, which spreadsheets or stand-alone systems can no longer provide. They turn to sophisticated FP&A solutions that integrate financial, operational, and external data (such as market trends) into a single source of truth.

Powerful, integrated FP&A solutions from SAP help organizations to analyze information in real time, uncover in-depth insights, and make informed decisions to address today’s challenges while anticipating tomorrow’s needs.

Unlock the potential of financial planning and analysis (FP&A) today.

Learn more about FP&A solutions from SAP: https://sap.to/6056fzVlj

Read the article “What is FP&A?” for more in-depth info on FP&A
https://sap.to/6057fzVld

Turn Complexity into Clarity with SAP Business Suite

See how Best Run Manufacturing overcomes supply volatility, bottlenecks, and strict deadlines by leveraging SAP Business Suite and embedded AI.

Follow Brenda, the COO, and her team as they use SAP Integrated Business Planning to detect demand spikes, SAP Business Suite to optimize production, and SAP Digital Manufacturing with AI-powered visual inspection to ensure top quality. Discover how AI-driven backorder processing helps reroute inventory and meet customer commitments, turning complexity into clarity and enabling agile, on-time delivery.

Learn more: https://sap.to/60574naxZ

0:00 – Meeting High-Volume Manufacturing Challenges
0:21 – Full Visibility with SAP Business Suite
0:34 – AI-Driven Demand Planning & Forecasting
0:53 – Production Optimization & Workload Balancing
1:09 – AI-Powered Visual Inspection in Manufacturing
1:20 – AI-Assisted Backorder Processing & Fulfillment
1:39 – Turning Complexity into Clarity with SAP

#SAPBusinessSuite

What Is Backorder Processing Simulation in SAP S/4HANA for Advanced ATP?

In this blog post, we’ll delve into the significance of standard SAP S/4HANA for advanced ATP backorder processing simulation capabilities.

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