Embracing Chaos: The Future of ERP is Anti-Fragile

#clouderp #sapcloud
💫Join Paul and Phil as they explore the latest innovations in ERP, with a focus on SAP’s role in driving the future of business technology.
🚀They’ll discuss the integration of AI, machine learning, and IoT into ERP systems and how these technologies can transform business operations, improve decision-making, and foster a culture of continuous improvement. You are invited to submit questions for a live Q&A with the speakers.

SAP’s Partnership with ChannelEngine, the Leader in Marketplace Integration

When it comes to customer experience (CX), brands must invest in an end-to-end, industry-specific platform that is informed by data. These deep connections enable business AI to come to life and ensure the agility and flexibility to innovate based on consumer demand and market needs.

That is why SAP is always developing new partnerships and integrations to continue providing value to CX customers. 

CRM and CX from SAP: Deploy industry-tailored solutions that are connected, insightful, and adaptive

The integration between SAP Order Management Services and ChannelEngine, a global leader in marketplace integration and management software, is the next step in this journey.

By leveraging SAP Order Management Services, a central hub for unified customer transactions, and incorporating AI-enhanced integrations, ChannelEngine is enabling merchants to augment the order and inventory management process for third-party marketplace selling. This enables merchants to automate and optimize third-party marketplace operations, increasing their revenue and profitability. 

What does this mean for SAP customers?

“Our direct integration allows SAP Order Management Services users to seamlessly activate over 950 new sales channels and reach international markets,” said Jorrit Steinz, CEO of ChannelEngine. “By incorporating AI-driven automation into our platform, we’ve taken a pivotal step toward simplifying global unified e-commerce. This collaboration enables merchants to harness the immense potential of third-party online marketplaces, driving efficiency and scaling opportunities while capitalizing on the built-in trust and vast customer base of these platforms.” 

By having a centralized view of e-commerce operations across first- and third-party channels through reporting, analytics, and insights into sales performance and marketplace KPIs, merchants can target consumers with precision and drive customer loyalty. Additionally, this integration enables merchants to streamline their e-commerce operations, accelerate time-to-market, and participate in a broader range of marketplaces. 

Analysts also understand this need to align inventory management and marketplace connectivity due to an increasingly fragmented e-commerce environment.

“The fusion of order management technology with third-party marketplace integration solutions marks a strategic move for enterprises seeking to optimize operational efficiency and expand their market presence,” explained Heather Hershey, Research Director for IDC. “This approach enables businesses to manage complex sales channels while leveraging the advantages of AI-driven insights to better meet customer demands.” 

The ChannelEngine marketplace integration platform is now available on SAP Store, the online marketplace for SAP and partner offerings.


Ritu Bhargava is president and chief product Officer of SAP CX and Industries.

SAP CX LIVE: Watch customer spotlight sessions, product demos, and product direction videos on demand

Master SAP Learning: Stay Updated with New Products and Skills

Build new skills with the SAP Learning site and take your career to the next level. Start your learning journey today and discover endless possibilities for growth and success: https://sap.to/6050WX86i
Discover how to stay ahead in the SAP ecosystem with continuous upskilling. Learn from a digital enthusiast about the benefits of SAP’s innovative Learning Journeys and resources. Enhance your skills, solve customer problems, and achieve outstanding results with SAP Learning. Join us as we explore the SAP Learning site for the latest products and Learning Journeys. Discover how continuous upskilling with SAP’s resources can help you solve customer problems and achieve outstanding results. #SAPLearning #Upskilling #TechSkills

FC Bayern Scores Big with SAP

With fans and employees around the world, going digital with SAP was a no-brainer for FC Bayern – one of the “beautiful game’s” biggest and most successful football clubs.

­­­“We are a local club in Bavaria, but have fans around the globe,” says Stefan Meri, the club’s director for digital media and communications. In addition to its 1,200 employees in Munich, New York, Shanghai, and Bangkok, the club has around 175 million followers on its social media and its own media platforms.

Meri says the club’s digital and media platforms are very important because fans expect to be able to interact with their club wherever they are. “They want to send us their feedback and they want to receive feedback.”

SAP Receives 2024 ASP Best Support Websites Award for Digital Customer Support Experience

SAP’s digital customer support experience is ahead of the competition. For the second time since 2018, SAP received external confirmation of this, with SAP for Me winning the Best Support Websites Award from the Association of Support Professionals (ASP). With many innovations and AI-driven services, it is a great proof point for SAP’s consistent path towards assisting customers to get the maximum business value from their SAP solutions.

ASP is an international membership organization for customer support managers and professionals and has held this title for over 20 years. SAP’s Customer Support & Cloud Lifecycle Management team and Corporate Processes & Information Technology (CPIT) teams are proud to get this honor for the second time, building on the 2018 ASP award win for the SAP Support Portal.

This year’s evaluation criteria covered site user experience, content offering, content engagement and interaction, site improvement process, and site measurement process. Created to become a unified meeting point for information about administrative, commercial, and technical SAP solutions, SAP for Me implemented new features that focus on self-service and AI-enhanced search. The ASP award demonstrates the team effort to deliver these improvements for functional dashboards, user-friendly navigation, and an integrated portal for post-sale customer communication.

Four Questions to the Experts

Dr. Benjamin Blau, chief process & information officer and head of Corporate Processes & Information Technology, and Stefan Steinle, EVP and head of Customer Support, answered some questions related to the ASP award.

Q: What role did Corporate Processes & Information Technology play in achieving this award?

Explore services and support offerings on SAP for Me

Blau: Let me start by giving a shout-out to our Corporate Processes & Information Technology teams for all their hard work in developing the amazing platform, SAP for Me. By leveraging SAP’s own technology stack, we were able to enable seamless integration, high performance, and scalability. Through the fantastic collaborative effort between our IT and process teams and support functions, we were able to create a personalized and user-friendly experience that the judges recognized as industry leading. I am proud of what we were able to achieve together.

Q: The award is a great proof point in delighting customers. What do customers find most useful when seeking support from SAP and what role does AI play in it?

Steinle: This award reconfirms the direction SAP support is heading and our customers’ needs are the driving force behind. Customers value how predictive support, efficient self-service, and real-time channels can reduce the effort of resolving software issues. AI plays an important role in this. With the SAP for Me site’s AI-powered self-service capabilities and search tools, we can provide efficient and personalized support. Customers can get targeted and relevant results that consider the user and product context. Moreover, AI also helps categorize issues, identify and recommend the best suited solutions through Incident Solution Matching, and find the most appropriate interaction channel.

Q: How do you see the future of SAP for Me evolving, and what role will SAP’s technology play in its continued success?

Blau: The future of SAP for Me is incredibly bright! We’re thrilled about our plans to enhance key areas like contracts and billing, system management, reporting, and support. We’re also going to dive into emerging SAP technologies such as AI-driven insights, machine learning, and predictive analytics to personalize and optimize the customer experience. Our goal is to help customers anticipate their needs, automate routine tasks, and gain greater insight into their SAP landscape. By staying ahead in technology, we’re not just maintaining our leadership in customer support but also setting new industry benchmarks. We’re excited to continue improving and evolving to better serve our customers.

Q: The customer support experience is constantly being innovated. What can customers look forward to from SAP support?

Steinle: To start, it would be evolving and growing personalization. We’re dedicated to strengthening predictive and preventative support, proactively identifying and anticipating potential issues. Customers can also expect our continued focus on bi-directional support, including real-time assistance. We’ll continue to optimize our real-time support channels to help further reduce our customers’ effort to resolve software issues. We’ll significantly increase the use of AI, particularly generative AI, to analyze and classify reported issues, enhance search results, and improve recommendations. We actively listen to customer feedback and continuously improve usability, supportability, and product quality. This helps ensure a smooth and effortless experience.

More Information

The constant innovations and leveraging AI for a further improved customer support experience and this recognition reconfirm SAP’s continued focus to bring out the best in every business. SAP for Me is one of the three key access points for customers, together with SAP.com and SAP Community. Read more about SAP for Me and support from SAP.

Follow Dr. Benjamin Blau and Stefan Steinle and on LinkedIn.


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Henkel Harnesses AI for Enhanced Efficiency and Global Impact

Henkel is improving its trade promotion and forecasting with the power of generative AI in SAP Analytics Cloud: https://www.sap.com/asset/dynamic/2024/08/8edee9a0-cf7e-0010-bca6-c68f7e60039b.htmlHenkel, a consumer packaged goods and adhesive technologies powerhouse leverages SAP Business AI and data-driven capabilities to enhance its operations. With nearly 150 years of innovation, AI opens the door to build on that legacy and enhance resiliency across its value chain, significantly reducing planning process times and enabling far more efficient global campaigns.
#henkel #ai #sapanalyticscloud

Implement Your Carbon Management Strategy with SAP Sustainability Solutions

A company with a sustainability strategy that lacks a sustainability management system is akin to a rowing boat attempting to travel upriver without a paddle. Without the right data, tools, and a structured approach to environmental, social, and economic decision-making, the company risks being carried downstream.

There are two major drivers behind the need for companies to implement a robust sustainability management system. The first is the need to future proof their business to ensure a resilient value chain and secure a competitive advantage over their peers.

The second is to transition from voluntary to regulatory reporting and comply with the torrent of new regulations. Regulations like the Corporate Sustainability Reporting Directive (CSRD) or standards like IFRS require companies to report on, and respond to, a wide variety of environmental and social sustainability topics. Some sources say there are more than 600 regulations, sustainability reporting standards, and frameworks around the world, with more coming down the pipeline every year.

What Is a Sustainability Management System?

Drive scalability, standardization, and trust in carbon data exchange across your supply chain

A sustainability management system allows companies to calculate and track metrics and targets and disclose their risk management, strategy, and governance policies. It is also a valuable tool for providing a robust and holistic view for sustainability decision-making. With carbon emissions data a central element to any sustainability strategy, SAP has created a suite of cloud-based solutions to enable companies to both respond to regulation and advance their own ambitions.

SAP’s End-to-End Approach to Carbon Management

So how does SAP provide a sustainability management system to tackle the carbon topic and its drivers end-to-end? We can enable customers to implement five key principles with the help of our modular and integrated family of sustainability software-as-a-service (SaaS) solutions.

1. Use a Reliable Foundation and Reuse Your ERP Data

SAP embraces an ERP-centric approach, using integrated sustainability data from cloud ERP business processes supported by AI technology. We can bring together different types of business data and levels of data granularity, as required, to enable the transition from voluntary to regulated carbon management. It is a flexible but robust approach with high data quality and reliability at its core.

2. Get a Complete View for Regulatory Reporting with Reasonable Effort

SAP Sustainability Control Tower can provide an easy-to-use data collection system that helps enable a holistic and complete calculation of the carbon footprint at the corporate level. As of now, customers can also generate an automated environmental, social, and governance (ESG) report based on AI and natively available ESG data.

Screenshot showing greenhouse gas emissions dashboard
Click to enlarge

3. Go Deep Where It Matters Most

For a deeper perspective that is informed by the corporate overview, customers can use the integration with SAP Sustainability Footprint Management to help enable additional automated and in-depth calculations. Emissions can be tracked at the company, operational, and product level. The ERP-centric approach uses transaction data directly from SAP S/4HANA Cloud to help calculate a consistent carbon footprint at the corporate and product level on one data foundation. AI comes into play when emission factors from standard databases are needed. With the intelligent mapping feature, customers can leverage AI to help automatically provide mapping suggestions. This feature can save significant time by replacing a tedious and manual process while being robust enough to help inform final decision-making.

WITTE Automotive, a customer already using SAP Sustainability Footprint Management as well as SAP Sustainability Data Exchange said:

“By leveraging SAP Sustainability solutions, WITTE AUTOMOTIVE is now able to calculate carbon footprints of the product portfolio in compliance with the Catena-X Rulebook and share it in a standardized way.”

– Michael Tworek, Head of Digital Innovations, WITTE Automotive GmbH.

4. Exchange Actuals with Your Suppliers and Customers

SAP Sustainability Data Exchange helps handle the exchange of relevant data across the supply chain. Customers like WITTE Automotive can therefore request missing data and exchange sustainability data such as the carbon footprint of products with their network. The usage of WBCSD PACT and Catena-X standards in the product can enable consistent and open communication and processing of data.

5. Drive Transformation in Operational Business Processes and Transition to Carbon Accounting in the Financial Sense

The flexibility of SAP Sustainability and the ERP-centric approach means it can meet corporate requirements providing the granularity, accuracy, and auditability needed. Calculated product carbon footprints can be used for financial decision-making thanks to its integration with SAP Green Ledger, which can enable companies to determine carbon emissions versus profitability. All this is done using the same rigorous accounting principles and practices that are used in finance. It can provide a trusted data foundation that can go beyond compliance and help improve business performance management through the integration of trusted carbon data into business processes that matter.

Product carbon footprints can also be integrated into SAP Spend Control Tower, for example. With Scope 3 emissions being the largest proportion of carbon emissions for most businesses, procurement processes become a key lever in decarbonization efforts. The integrated solution can help to analyze and manage the carbon impact of a company’s spend to identify emission hot spots to inform a data-driven Scope 3 decarbonization strategy.

Are You Ready to Adopt a Carbon Management System?

Wherever a company is on their sustainability journey, SAP’s end-to-end carbon management solutions can allow it to go all in on sustainability and build resilient, future-proof operations. This allows them to streamline reporting and meet compliance requirements while benefiting the environment and their bottom line.

SAP Sustainability solutions can do more for you beyond carbon management and ESG-related disclosures. Check out our sustainability page to learn more about the support for operational compliance and material transition.


Gunther Rothermel is chief product officer and co-GM for SAP Sustainability.

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Fresenius: Leading Global Healthcare Transformation with RISE with SAP | SAP Sapphire 2024

Explore how global healthcare provider Fresenius SE & Co. sped up time-to-value and maximized its business potential by implementing the RISE with SAP solution. Discover how Fresenius revolutionized its operations by migrating 134 systems in record time. Learn about their journey towards enhanced efficiency, compliance, and innovation with SAP RISE. Explore their ambitious “Future Fresenius” vision and the transformative role of AI in healthcare.
Rediscover the key moments from this year’s event, including keynotes, exclusive sessions, and more. Watch on demand replays from the event: https://sap.to/60589sdKg
#sapsapphire #risewithsap

00:00:08 – Global Health Care Giant: Fresenius Introduction
00:00:11 – Worldwide Operations: Fresenius in 100+ Countries
00:00:14 – Extensive Manufacturing: 80+ Major Sites
00:00:18 – Key Products and Services Overview
00:00:26 – Hospital Treatments: Nutrition and Infusions
00:00:28 – Running Hospitals: Spain and Germany
00:00:35 – Touching Lives: 400 Million Patients Annually
00:00:40 – Quirónsalud: Leading Private Hospitals in Spain
00:00:45 – Company Transformation: Splitting and Restructuring
00:00:51 – Record-Breaking Migration: 29 Systems in 15 Months

Discover SAP Enterprise Support Value Maps – Your Gateway to Enablement Starts Here

Value maps provide structured self-paced learnings, expert-led live sessions, collaborative forums, access to SAP experts and continuous quality checks; included with every SAP cloud subscription.
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Driving innovation? Implementing and operating SAP solutions? Optimizing your solution?
SAP Enterprise Support value maps is your gateway to guided enablement. Our structured learning content elevates expertise for efficient skill development in evolving technologies.
Designed with you in mind, we provide:
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SAP Completes Acquisition of WalkMe

WALLDORF SAP SE (NYSE: SAP) today announced it has successfully completed its acquisition of WalkMe Ltd., a leading digital adoption platform company listed on the Nasdaq Global Select Market (NASDAQ: WKME).

WalkMe’s innovative technology enables seamless workflow execution across business software applications, improving user experience and adoption and supporting business transformation. WalkeMeX’s AI capabilities will supercharge SAP’s copilot Joule with context-aware and proactive help across workflows, allowing users to become more productive.

As a result of the acquisition, each ordinary issued and outstanding share of WalkMe Ltd. has been converted into the right for its shareholders to receive US$14.00, subject to adjustment, per share in cash. The completion of the acquisition has been duly reported to the Nasdaq Stock Market, and trading of WalkMe’s ordinary shares is expected to be suspended at the close of market today pending delisting. With an equity value of about US$1.5 billion, this represents an approximate 45% premium to WalkMe’s closing share price on June 4, 2024, the day SAP and WalkMe agreed to binding terms of the acquisition.

Visit the SAP News Center. Follow SAP at @SAPNews.

For more information, financial community only:
Alexandra Steiger, +49 6227-7-60437, investor@sap.com, CEST

For more information, press only:
Joellen Perry, +1 650-445-6780, joellen.perry@sap.com, PT
Daniel Reinhardt, +49 6227-7-40201, daniel.reinhardt@sap.com, CEST
Ofir Bloch, press@walkme.com
SAP Press Room; press@sap.com

SAP Business AI: Achieve real-world results and attain your full potential with embedded AI capabilities across your business that leverage your data responsibly

This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP’s 2023 Annual Report on Form 20-F.
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