SAP Ariba May 2024 Release Highlights | Part 1

Check-out some exciting highlights from our May 2024 feature release. In this Part 1 video, we showcase three new innovative features:
The first feature enables buyers to collect carbon footprint data from supplier responses and send that data to SAP Sustainability Footprint Management. This feature introduces a new carbon footprint product questionnaire designed to provide a more versatile and robust way of gathering data.
The second feature is related to SAP Ariba Supplier Risk and introduces the new Monitor Findings app is a new application that enables Finding and Event Collaboration users to easily view and download reports regarding actions initiated with suppliers, enabling users to track progress and take further action where necessary.
And the third feature is related to SAP Ariba Buying and allows you to choose which user’s currency is used for header-level costs on purchase requisitions: requester’s or preparer’s. Previously, requisitions might have been submitted with two different currencies in header-level costs. If the requester and preparer used different currencies, header-level costs displayed two different currencies. Now, OBO requisitions can default to the preparer’s or requester’s currency.

Chapters:
0:46 SAP Ariba Sourcing Integration with SAP Sustainability Footprint Management (SSR-6576)
3:36 Monitor Findings for Findings and Event Collaboration (NGSM-6184)
5:00 Default Header Level Costs to Requester`s or preparers currency (GB-24079)

Stay informed with our SAP Road Map Explorer: https://sap.to/6056n4u1g

Bain & Company Now Runs SAP S/4HANA Cloud Public Edition in 40 Countries

WALLDORF and NEW YORK SAP SE (NYSE: SAP) today announced Bain & Company, one of the world’s leading management consultancies, is now successfully running all of its core financials in 40 countries on SAP S/4HANA Cloud Public Edition.

This marks a milestone for Bain & Company since the firm embarked on an enterprise resource planning (ERP) modernization project in 2020.

Choosing the Cloud to Support Future Growth

Having grown significantly over two decades, Bain & Company now operates globally in over 65 offices. This growth, both organic and through acquisitions, led to a rise in manual and localized back-end processes, in addition to the challenges of integrating acquired businesses into the wider company. For these reasons, Bain & Company made the choice to migrate to the cloud with SAP S/4HANA Cloud Public Edition.

SAP S/4HANA Cloud Public Edition: Ready-to-run cloud ERP delivering industry best practices and continuous innovation

“SAP S/4HANA Cloud Public Edition was the best ERP option to meet our needs because of its standard processes, latest industry best practices and continuously delivered innovation, and I believe that adopting an SaaS solution will help future-proof our technology stack as we continue to grow,” Bain & Company Chief Information Officer Ramesh Razdan said. “We’ve already completed our first year-end close on SAP S/4HANA Cloud Public Edition and are very pleased with the results we’ve seen. I’m confident that we’re on course to deliver significant value from this implementation in the coming years.”

A Strategic Opportunity to Optimize Business Operations

In implementing SAP S/4HANA Cloud Public Edition across its global business in 40 countries, Bain was determined to realize the full potential of its new ERP system. From the outset, the program was owned by stakeholders from across both business and technology functions with the goal of fully standardizing core processes end to end and enabling its global users to deliver desired business outcomes with the new technology.  

Using its own ERP transformation teams and digital transformation expertise to deliver a “business-led” technology transformation of this magnitude, Bain worked together with SAP to design and deliver its end-to-end “SAP S/4HANA Cloud Public Edition modernization program.” Additionally, Bain also invested in significant change management and training efforts to ensure global users were ready to harness the full value of SAP S/4HANA Cloud Public Edition.

“We treated this as a business-led transformation in the same way we advise our clients,” Bain & Company CFO Steve McLaughlin said. “We standardized many processes to create real business value and execution efficiency. For example, we simplified and standardized our chart of accounts enabling us to utilize SAP S/4HANA Cloud Public Edition, group reporting to provide the management reporting our leaders need to make timely decisions. Our business leaders and finance team have owned our SAP S/4HANA Cloud Public Edition journey from day one, which was a real key to our initial success and knowing we have more to do.”

Successful “Big Bang” Implementation Across the Globe

Bain is now live globally with fully standard processes following a big-bang implementation across 40 countries. Today, it has a system built around a standardized core, which has enabled faster and better-informed decision-making, automated processes that will lead to reduced manual work, quicker onboarding of acquisitions, and seamless ERP upgrades and innovation.

“Bain & Company and SAP have been long-standing partners,” said Scott Russell, chief revenue officer and member of the Executive Board of SAP SE. “We are delighted to support them in their journey to the cloud so that they are poised to continue transforming their business as well as the businesses of our joint customers. I look forward to seeing Bain & Company fully utilize all the latest innovations, including industry best practices and new technologies like generative AI, available to them through SAP solutions.”

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Beyond the Hype: Intelligent CX with Business AI Is Here

SAP Sapphire in Orlando and Barcelona were action-packed with groundbreaking announcements and insightful customer interactions.

SAP Sapphire: Taking Business to the Next Level in the Era of AI

Businesses are looking at the transformative power of business AI to help them adapt to rapid market changes, grow customer loyalty and profitability, and get tangible outcomes. Yet, it can be challenging for business leaders to separate the hype from reality and we at SAP Customer Experience (CX) remain committed to helping. We showcased customer stories with some of the biggest brands in the world that have transformed their customer experiences using our products. We are riding a wave of momentum, having introduced an impressive 600 new innovations to our customers in the last year.

At SAP, we take a holistic and integrated approach to customer experience with our composable and scalable solutions. We align people, processes, and technology across the customer journey to help enhance profitability and shareholder value while ensuring an exceptional customer experience. Our solutions are based on the four pillars of intelligent CX and built with the highest standards of trust, privacy, AI ethics, and security. We create a comprehensive and ethical foundation for customer-centric CX with measurable business results.

The four pillars of intelligent CX are:

  • Connected by design, seamlessly uniting operational and experience data and processes, helping you deliver delightful holistic experiences that span back and front office while safeguarding your TCO
  • Insightful by enabling you to rapidly turn your most critical asset data into proactive and contextual insights that drive real business outcomes – intelligent CX helps you start on your AI journey today with meaningful generative AI capabilities infused across the entire solution portfolio
  • Adaptive by allowing you to experiment with agility through our hybrid composability approach by extending SAP’s core capabilities with a plethora of carefully curated, pre-integrated, and certified partner solutions, helping take the guesswork out of these crucial decisions
  • Industry-tailored by applying deep industry context, experience, and knowledge of over 25 industries – coupled with our rich, curated partner ecosystem, SAP CX solutions can support end-to-end blueprints that are tailored to the unique needs of your industry and its customers

With these pillars, we have been hard at work bringing innovative features to our customers. Here’s a closer look at some of them.

Enrich the Customer Experience for Maximized Loyalty and Interaction Value

AI Shopping Assistant

Transform your B2B and B2C storefronts with SAP’s new AI shopping assistant. This cutting-edge technology can act as a shopper’s personal product expert, uncovering subtle details and complex information often hidden in user manuals or specifications through natural conversation. By engaging with shoppers on your storefront, it helps identify their specific needs and can offer detailed recommendations and insights to make it easy for them to find the right product.

Agility and Experimentation for Enterprise Merchants in SAP Commerce Cloud

Enterprise merchants have historically struggled to balance agility and compliance in commerce. These new capabilities can enable them to be more innovative and agile while still experiencing the reliability that they have come to expect from SAP Commerce Cloud.

Conversational Messaging

Marketing teams can now engage customers with conversational messaging. They can send customized one-way messages, automated responses, and engage in two-way interactions with customers on their preferred chat application.

Rev Up Productivity with AI-Driven Tools

Enterprise Service Management

Organizations can now break down operational silos, curb redundant processes, and automate tasks to serve their internal and external customers in more effective, efficient, and personalized ways.

AI Image Creation

Commerce and marketing teams can now easily create engaging and personalized product images, using natural language to produce new product photos or make seamless edits to existing images, including changing or completely removing backgrounds. As a result, their product visuals can better reflect their brand’s identity, enhance the customer experience, and reduce costs.

AI Expert Recommendations

Sales, service, and commerce teams can quickly find the right subject-matter experts to answer customer queries and concerns. Rather than sifting through e-mails, notes, team messages, and org charts, CX teams can now easily type questions using natural language and receive recommendations on who within their organizations is best equipped to provide insights and answers.

AI Segment and Content Generation

Marketing teams can now easily create, copy, or insert new content from the catalog. Additionally, they can generate simple, understandable descriptions for existing segments or create new segments using natural language prompts.

Grow Profitably with Generative AI Innovation

AI for SAP Sales Cloud

Empower your sales team with AI capabilities that can anticipate, automate, and personalize customer experiences.

Predictive Forecasting

Predictive forecasting can give CROs and sales executives a more accurate view of sales performance and revenue forecasting by using AI to predict the likelihood of deals closing across the entire business portfolio.

Predictive Product Recommendation

Predictive product recommendations can empower sales teams with insights into what are the right products to pitch to customers.

AI Account Summary and Lead Booster

AI-based account summary and lead booster insights use both internal and external sources to help provide sales teams with the news, background, and information they need to have informed prospect outreach and ongoing deal management.

AI Order Insights

AI order insights from SAP Sales Cloud help surface order information from SAP ERP in a highly consumable way in the platform sales teams use every day, so they can be prepared to answer customer questions quickly and efficiently.

Custom Generative AI Tools and Data Sources in SAP CX AI Toolkit

Enhance your customer experience with AI customized for your business. Leverage your CX data to create, customize, and deploy secure and trusted AI tools that help generate relevant content aligned with your business needs. Furthermore, integrate your own knowledge base and data sources to power generative answering for sales, service, and commerce teams. Don’t be limited by pre-built solutions – build AI that reflects your unique customer journey.

The innovations we unveiled at SAP Sapphire are a testament to our commitment to drive tangible business outcomes and bring out your best customer experience. These innovations are available now or will be available in H2 2024. In addition, we have many more exciting offerings in the pipeline. Brace yourself for an exciting journey ahead with our next-gen CX solutions and stay tuned for more developments on the horizon!

Find out more about these innovations here.


Ritu Bhargava is president and chief product officer for SAP Industries and Customer Experience.

Read all the news and coverage out of SAP Sapphire in 2024

Elevating the RISE with SAP Experience

According to Albert Einstein, “Life is like a bicycle. To keep your balance, you must keep moving.” He had a point! The same is true of business.

SAP Sapphire: Taking Business to the Next Level in the Era of AI

Successful businesses keep moving and evolving, especially in times of rapid change and macroeconomic uncertainty. And given the current volatility, business transformation is no longer optional; it’s imperative.

Knowing this, we launched RISE with SAP in 2021 not as a technical IT migration approach, but as a comprehensive solution designed to drive broad business transformation. With 6,000 customers having selected RISE with SAP, we know we cannot stop moving either. And I was thrilled to share at SAP Sapphire this year how we are taking the RISE with SAP experience to the next level and improving services and delivery for customers end-to-end.

Here are some key takeaways.

Evolving How We Engage with Customers

Navigating the transformation of today’s complex system landscapes and business processes is like orchestrating a symphony with countless instruments and moving parts. To succeed, we need to keep refining our engagement approach to better manage the intricacies of our customers’ complex architecture at an unprecedented level of detail.

To this end, we’re making a lot of changes in how we engage with customers, including strengthening the role of the enterprise architect (EA). The EA harmonizes all elements and guides the customer throughout their cloud journey.

Enhancing Methodologies

We know the biggest challenge for any cloud transformation is to make the system landscape more agile and enable innovation — quickly. We’ve been listening and have introduced solutions. For example, our RISE with SAP Methodology is a significant step forward in creating a consistent experience for all RISE with SAP customers, independent of their individual cloud journeys. Now, a dedicated enterprise architect guides customers through the RISE with SAP Methodology to enhance onboarding and provides transparency throughout the project with key milestone checks, q-gates, and checklists that ensure consistent quality and more predictable timelines throughout the implementation process.

This new offering is included in our SAP RISE Migration and Modernization program, which is designed to give customers the confidence to migrate even the most complex ERP systems to the cloud. By enabling our customers to integrate and extend SAP S/4HANA with a clean core approach, we ensure our customers experience better maintainability and lower total cost of ownership.​ Because legacy ERP systems often carry technical debt and, let’s face it, code is also a liability not just an asset. The more code you have, the more you have to optimize, debug, and modernize. And this is something we all need to actively work against.

Introducing Partner Training and Validation

We are also making it easier for RISE with SAP customers to identify partners to help with complex SAP S/4HANA Cloud transformations. It is essential for our partner ecosystem to follow the RISE with SAP Methodology as well. For customers to onboard successfully, there needs to be a close alignment between SAP, the customer, and implementation partner. This is why we are training and validating partners to use the RISE with SAP Methodology and will collaborate closely with partners to provide consistency and quality.

We are also introducing the RISE with SAP Validated Partner recognition, which verifies a partner’s adherence to the RISE with SAP Methodology and our q-gates, giving businesses the confidence to know that they are fully leveraging the potential of cloud-based innovations from SAP. Almost 90% of all SAP implementations are overseen by partners, so training and validating them is a key part of our strategy to ensure consistency and quality for customers.

Building a Seamless End-to-End Tool Chain

As a former SAP CIO, I’ve felt the challenges (and pain) of large-scale transformation. I know the pressure CIOs are under to show tangible business outcomes quickly. It’s why true business transformation requires a holistic approach, not a simple technology lift and shift.

We deliver the most complete business transformation suite in the industry. With the range of capabilities on offer today — including SAP Signavio, SAP LeanIX, and SAP Cloud ALM solutions as well as SAP Business Technology Platform — we have an amazing set of tools to bring out the best in businesses. Now, we are bringing them more closely together as one end-to-end seamless tool chain to make it easier to manage the process, system, and data landscape holistically.

With our recently announced agreement to acquire WalkMe, we plan to further strengthen our ability to deliver successful business transformation across applications, processes, systems, and people. ​WalkMe will help us incorporate user-centric adoption, enablement, and productivity capabilities alongside our Business Transformation Management portfolio of SAP Signavio and SAP LeanIX solutions. And WalkMe’s AI capabilities will complement our process AI with user intelligence, improving the capabilities of our generative AI copilot Joule to help people get work done faster.​

SAP Business AI: New Frontier for Business Transformation

In 2024, SAP Sapphire has been an opportunity for us to showcase how we are introducing in a new era of optimized business operations, with all the IT complexity concealed behind intuitive, AI-powered user experiences.

We highlighted the progress we are making embedding Joule throughout our enterprise portfolio and the enormous potential we see for AI to support both customers and partners in their RISE with SAP journey. I was thrilled to announce that starting in Q4 of 2024, customers and partners can leverage generative AI-powered assistance for their RISE with SAP clean core success plan.

We are also bringing new consulting capabilities to Joule, aimed at simplifying SAP implementations for partners. The new consulting capability draws insights from SAP product documentation and the SAP community to provide consultants with vital information and is planned to be available in the second half of this year.

Business Transformation: More Than an IT Project

At SAP, we understand that true business transformation is more than an IT project. It requires a holistic approach and not a simple technological lift and shift. That’s why we are putting the people, methodologies, financial incentives, tools, partner practices, and SAP Business AI in place to ensure our customers not only have compelling reasons to move to the cloud, but also a compelling experience.

Learn more:


Thomas Saueressig is a member of the Executive Board of SAP SE leading Customer Services & Delivery.

Get the latest news and coverage from SAP Sapphire in 2024

SAP Sapphire Barcelona 2024 – The Best Moments

Discover the key moments from SAP Sapphire Barcelona event, buzzed with innovation! It wasn’t just a conference – it was a chance to connect, share ideas, and see what the future holds. Hope to see you all next year!
Watch sessions on-demand: https://sap.to/605250cC6

#sapsapphire

Catch the Big Moments: SAP Sapphire 2024 Orlando

Thank you for bringing your best to #SAPSapphire Virtuall and in Orlando. Together we unlocked the latest innovations, shared stories and inspiration. ✨ Catch all the replays now! https://sap.to/61845HHOG

A Peek Behind the Scenes: SAP’s Innovations Keynote at SAP Sapphire Barcelona 2024

Take a peek behind the scenes at SAP Sapphire to uncover SAP’s latest groundbreaking innovations! Explore how Joule, AI advancements, and Microsoft Co-pilot integration are transforming customer experiences. Get an exclusive look at the preparations and the thrilling announcements that will shape the future of technology.
Innovation full keynote: https://sap.to/60545ss5r
Go to find all SAP Sapphire replayed: https://sap.to/60575ss5V
#sapsapphire

SAP Joule AI and Microsoft Copilot Integration Announced

At the recent SAP Sapphire event, the German enterprise software giant announced its plan to integrate the SAP Joule AI copilot with Microsoft Copilot for Microsoft 365. This integration promises to revolutionize how employees interact with business applications, ensuring a more unified and efficient work experience. The integration between SAP Joule AI and Microsoft Copilot […]

The post SAP Joule AI and Microsoft Copilot Integration Announced appeared first on InsideSAP.

Data-Driven Decision-Making with Connected Financial and Carbon Information

What if enterprise decisions considered both profit and planet, empowering every level of a company to make better product, pricing, financial, and investment choices? It’s not only possible, it is an achievable reality according to new research conducted by SAP and Technical University of Munich.

SAP Sapphire: Taking Business to the Next Level in the Era of AI

Carbon management can add emission quantities to existing financial accounting and connect emissions and finance at the transactional level — transforming carbon accounting practices, producing a more comprehensive view of a company’s sustainability position. With this added dimension, decision-making becomes more integrated and efficient. By shifting the carbon management mindset, companies can also provide investors with more decision-useful information.

The research shows there are clear benefits and opportunities to businesses that are ready to rethink carbon management, embrace transparency, and treat carbon as money in their financial accounting and reporting practices.

Reimagining Carbon Management

A recent study by the Technical University of Munich and SAP generated some promising results and opportunities for carbon management enhancements with an ERP-centric approach. The study introduced the concept of consistently adding carbon data to a company’s general ledger transactions. This significant change allows carbon accounting to be transaction driven, with journal entries consisting of both monetary values and carbon emissions. The modification enables integrated thinking, on all hierarchical levels, by considering carbon emissions at the same level of reliability and consistency as financial information.

Beyond environmental responsibility, this innovative approach unlocks additional advantages. Merging carbon data with financials strengthens the very foundation of a company: the data itself. Balance sheets and income statements will represent a more complete picture of a company’s impact. This level of transparency and elevated quality of data empowers investors and decision makers while advancing decision-useful information.

Quality of data — from inside and outside a company’s core operations — is also critical when moving toward embedding artificial intelligence (AI) across business processes and analytics. AI will help companies accelerate their sustainability impact by improving operational efficiency, fostering greater transparency around emissions, automating reports, and complying with ever-evolving regulations.

Global Transparency

Carbon reporting is rapidly becoming a standard requirement for business. The common denominator is the set of requirements put forth by the Greenhouse Gas (GHG) Protocol. SAP proactively anticipated and closely monitors the laws and regulations developing in this sector.

With the global trends toward a low-carbon, modern economy driving business transformation, SAP developed SAP Green Ledger, an ERP-centric solution that builds on existing financial accounting practices and applies them to carbon accounting standards.

This new ledger-based accounting elevates greenhouse gas counting to true accounting using financial steering dimensions. By doing so, SAP Sustainability solutions are set apart through deep integration with SAP cloud ERP solution business processes, providing precise and actionable insights rather than the estimates/averages in competing solutions. This unique approach will empower companies to go beyond regulatory compliance and embed sustainability into their operation to drive meaningful change. By aligning business processes with sustainability goals, companies can pave the way for a sustainable future.

Make Carbon Audit-Ready

To reach net-zero targets, most companies must consider carbon offsets as part of their decarbonization journey. SAP’s carbon management approach recognizes offsets as intangible assets.

With SAP Green Ledger, both carbon and financial information are recorded, resulting in a carbon flow statement that shows carbon emissions across all three scopes. The flow items incorporate initial, additional, exiting, and ending carbon balances, as well as emissions not allocated to an asset position in the balance sheet. Adoption of this new carbon accounting process could take different forms, but all leverage the existing ERP system and general ledger accounts.

Standard auditing procedures were also considered and accommodated for in this methodology. Since carbon emissions are allocated to transactions as quantities expressed in tons of CO2e, auditors can verify these transactions and their corresponding internal controls. Auditors can also perform an assessment covering the assertions of completeness, existence, accuracy, valuation, and presentation.

Reporting of sustainability-related data is within the purview of the governing bodies and subject to change. Downstream Scope 3 emissions and non-financial transactions are not yet part of this approach; however, future research could find ways to integrate those components.

Don’t Just Report Profits, Report Progress

Carbon reporting is a crucial aspect of a decarbonizing economy. Our new methodology fosters integrated thinking — between finance and sustainability — producing a clearer view of a company and their products’ carbon footprint.

“Our study has the potential to significantly transform carbon accounting practices,” Professor Dr. Jürgen Ernstberger, a primary contributor to this research, affirms.

It’s a win-win for the planet and the bottom line.

Key Takeaways

ERP-centric solutions enhance carbon reporting by:

  • Increasing connectivity on a transactional level between financial and non-financial data
  • Leveraging established auditing procedures when accounting for carbon
  • Fostering integrated thinking on all hierarchical levels by providing carbon information on the same granular level as financial information
  • Producing more insightful and comprehensive reports, boosting confidence among key stakeholders and investors

To learn more, read the full report.

Get the latest news and coverage from SAP Sapphire in 2024

Stephan Mueller is product marketing lead for Finance and Sustainability at SAP.

What Is the SAP S/4HANA Migration Object Modeler?

Let’s explore the options for adapting delivered content of the SAP S/4HANA migration cockpit to meet your customer-specific circumstances.

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