ADP and SAP Collaborate to Elevate the Global Payroll Experience

ROSELAND, N.J. and WALLDORF ADP, a global leader in HR and payroll solutions, and SAP SE (NYSE: SAP), a global leader in enterprise applications and business AI, are partnering to enable shared clients to run ADP Global Payroll in the cloud.

This collaboration marks the next milestone in the longstanding partnership between ADP and SAP and illustrates a shared commitment to help enterprises transform their payroll operations.

Run core operations with confidence using a ready-to-run cloud ERP from SAP

Working in close partnership with the professional services team from SAP, ADP has seamlessly upgraded the first wave of 50 global payroll clients to SAP Cloud ERP.

“This achievement is a testament to the power of collaboration and the shared vision between ADP and SAP,” said Frank Smits, senior vice president of ADP Global Payroll. “Together, we are setting a new standard for global payroll, empowering organizations to focus on supporting their people and driving growth.”

Maryann Abbajay, chief revenue officer of SAP SuccessFactors said, “Every business depends on flawless payroll to run smoothly. The SAP and ADP partnership delivers cloud innovation to transform how organizations manage their most valuable resource: their people.”

Through the partnership, clients can benefit from:

  • Global reach: Payroll solutions supporting millions of employees through ADP Global Payroll in over 140 countries
  • Trusted expertise: Combining ADP and SAP’s leadership in payroll and enterprise cloud technology
  • Future-ready payroll: Providing security and scalability for global enterprises
  • Accelerated cloud migration: Successfully partnered to migrate first wave of clients in less than 12 months

The partnership offers ADP a reliable and scalable technological foundation for its global payroll solutions to meet the specific client needs in each country. This includes ADP localized templates and expertise, managed services and additional HR offerings. As part of ADP’s continued investment in the global payroll experience it provides clients, the partnership leverages ADP’s well-established expertise in payroll implementation, managed services and compliance, laying the groundwork for integrated AI assistance to boost productivity.

To learn more, visit ADP.com.

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About ADP (NASDAQ: ADP)

ADP has been shaping the world of work with innovation and expertise for more than 75 years. As a global leader in HR and payroll solutions, ADP continuously works to solve business challenges for our clients and their workers, from simple, easy-to-use tools for small businesses to fully integrated platforms for global enterprises—and everything in between. Always Designing for People means we’re focused on just that—people. We use our unmatched AI-driven insights and proven expertise to design innovative solutions that help people achieve greater success at work. More than 1.1 million clients across 140+ countries rely on ADP’s exceptional service to support their people and drive their business forward. HR, Talent, Time Management, Benefits, Compliance, and Payroll. Learn more at ADP.com.

About SAP

As a global leader in enterprise applications and business AI, SAP (NYSE: SAP) stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit www.sap.com.

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UiPath Goes Live with SAP Cloud ERP Private

WALLDORF SAP SE (NYSE: SAP) today announced that UiPath Inc. (NYSE: PATH), a global leader in agentic automation, has successfully gone live with an SAP Cloud ERP Private solution as part of its strategic digital transformation initiative.

Run your core operations with confidence using a ready-to-run cloud ERP from SAP

The company achieved 93% clean core in solution design and 88% clean core across the overall implementation, advancing its goals to modernize ERP, a component of its ongoing journey toward operational excellence.

As part of UiPath’s growth strategy, the company targeted ERP as a critical area of transformation, taking an automation-first approach to streamline and standardize its operations. As a global company, UiPath needs to comply with multi-GAAP reporting across different geographies. By moving to the cloud, UiPath is now able to connect fragmented systems, cut time and resources spent on billing cycles, and simplify complex multi-GAAP reporting processes—including order to cash, lead to cash, finance, procurement and human resources.

“Our transformation efforts are centered around two key goals—how can we leverage automation to improve customer experience and, in doing so, make our teams and overall business more efficient and agile,” UiPath CFO and COO Ashim Gupta said. “Modernizing our ERP system was a strategic move to meet those two goals, enabling greater agility and efficiency through the automation and standardization of key processes and workflows. SAP Cloud ERP Private gave us the ability to do just that with the added benefit of a frictionless transition with minimal disruption, positioning us for future growth and innovation.”

The high clean core scores reflect UiPath’s commitment to adopt best practices from SAP and minimize custom code to help ensure long-term agility and ease of innovation. The implementation was delivered on time and within scope, supported by a collaborative effort between UiPath and SAP. With SAP Cloud ERP Private now live, UiPath is well positioned to accelerate its automation-first vision and drive continuous innovation across its global operations, enabling scalable growth, improved compliance and enhanced user experience across its enterprise functions.

“UiPath’s successful go-live with SAP Cloud ERP shows how next-generation ERP, when combined with intelligent automation can deliver tangible business outcomes: faster processes, leaner operations and the ability to scale globally,” said Jan Gilg, chief revenue officer and president, SAP Americas and the Global Business Suite. “This is what disciplined execution and an outcomes-driven transform looks like in an AI-first economy, which is why we’re proud to partner with UiPath on their journey.” 

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Factory-X: How SAP Is Driving the Digitalization of Mechanical Engineering

With the Catena-X collaborative data ecosystem, the automotive industry has successfully demonstrated how sovereign data exchange works. Factory-X now transfers these proven principles to mechanical engineering—from the supply chain to the shop floor.

Europe faces a crucial challenge: while the region has been successful for decades with the principle of “quality over cost,” other continents are catching up in quality while also pursuing aggressive pricing strategies. “We must maintain quality while simultaneously reducing costs and becoming even more flexible in meeting our customers’ needs,” explains Georg Kube, head of Industry Data Ecosystems at SAP SE.

The answer may lie in the data that has been collected in German factories and SAP systems for decades. “Europe’s great asset compared to America and Asia is our historical knowledge of how good processes and good products work,” Kube says. “This systemic knowledge—how to machine, how to manufacture, how to set up the right processes—resides in European companies, typically in SAP systems.”

This data forms the foundation for data-driven business models based on the “data flywheel” principle: the more data that flows into a system, the more new data is generated—a self-reinforcing effect that can provide European companies with a decisive competitive advantage.

Manufacturing-X: Germany’s answer to global challenges

Factory-X is part of a larger vision: Manufacturing-X, an industry-wide initiative by the German government launched as part of the Industry 4.0 platform. The goal is to promote digital ecosystems and establish an international standard for data exchange.

Manufacturing-X is based on the fundamental principle of data sovereignty and addresses a classic dilemma: companies need data from others for digitalization but want to protect their own sensitive information. The solution is a legally and technically secured framework in which data can be shared in a controlled manner without owners losing control over it.

The initiative encompasses various industry-specific projects: Catena-X for the automotive industry was the pioneer, followed by Factory-X for mechanical engineering, Chem-X for the chemical industry, and Semiconductor-X for the semiconductor industry.

Overcome the challenges of disconnected, fragmented business processes by leveraging data from an industry network

From horizontal to vertical integration

While Catena-X revolutionized horizontal supply chain processes in the automotive industry, Factory-X goes a step further. “Factory-X extends the proven Catena-X concepts to additional industries and brings vertical integration down to the shop floor,” says Nadine Kanja, solution head for SAP Industry Network Automotive and Catena-X.

SAP shares consortium leadership for Factory-X with Siemens and coordinates the work of 47 consortium members. What’s special: while Catena-X viewed the factory as a single block, it’s at the center of Factory-X. “The shop floor is our central focus because that’s where machines with their own suppliers and maintenance requirements are located,” Kanja explains.

New use cases drive greater manufacturing flexibility

“The goal is to extend supply chain flexibility to the manufacturing area,” Kanja says. “When technical problems arise or customer needs change, manufacturers must be able to pivot quickly. However, factories aren’t exactly known for their flexibility—machines are permanently installed and hardwired. Rebuilding all of this is an enormous effort.”

This is exactly where Factory-X comes in. The initiative aims to bring flexibility directly into manufacturing—not just logistics—through new concepts like modular production, manufacturing as a service, and on-demand manufacturing. “This is an essential part of Factory-X: the flexibilization and automation of actual production processes,” Kanja explains.

Factory-X focuses on use cases that fall under the motto of “individualization and customer centricity.” These include:

  • Collaborative information logistics: Optimizing information flows between partners
  • Condition monitoring: Monitoring the condition of equipment and machines for proactive, data-based maintenance decisions
  • Modular production: Flexible production concepts for changing requirements
  • Manufacturing as a service: On-demand manufacturing through digital marketplaces

Concrete business benefits

The Factory-X use cases promise measurable improvements for various business models. Condition monitoring, for example, enables proactive maintenance instead of reactive repairs. This not only reduces production costs and downtime but also opens up new digital service revenues for machine manufacturers from their installed base.

Manufacturing as a service revolutionizes capacity utilization: production companies can automatically receive orders through digital marketplaces that match their capabilities and available capacities without extensive sales activities. Standardized data models even enable the economic production of individual pieces (“lot size 1”), which means individualization without cost disadvantages.

Another competitive advantage lies in access to new partners. Through the open data ecosystem, companies can collaborate with supply chain partners without needing existing business relationships, as standardized mechanisms make integration faster, more secure, and more cost-effective.

Technological innovation: MX-Port as key

Factory-X extends the Manufacturing-X initiative not only thematically but also technologically. In addition to the established Data Space protocols from Catena-X, Factory-X introduces the MX-Port concept, which additionally builds on the Asset Administration Shell (AAS) Framework and Open Platform Communications Unified Architecture (OPC-UA).

“The existing protocols have a relatively high technological overhead to negotiate each time who can see what,” Kube explains. “In mechanical engineering, there are many use cases where this is not necessary. Therefore, we supplement the existing protocols with a second one that has similar characteristics but with less overhead.”

This dual-technology strategy enables companies active in both the automotive industry and mechanical engineering to flexibly use the appropriate technology for each case.

The path to the future

Factory-X is designed as a development project until mid-2026 and will then transition into a stable operational phase. The vision is ambitious: a digital ecosystem that strengthens the competitiveness of European industry while enabling new data-driven business models.

“What we’re building in Factory-X can also be scaled to the other data spaces of Manufacturing-X,” Kanja explains. Mechanical engineering thus becomes a testing ground for a comprehensive transformation of European industry.


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SAP Recognized as a Strategic Leader in the 2025 Fosway 9-Grid™ for Cloud HR

We are thrilled to share that SAP has once again been named a Strategic Leader in the 2025 Fosway 9-Grid™ for Cloud HR. This report provides a multi-dimensional model to help organizations compare and choose the best cloud HR and learning tech provider in the European market to meet their business needs.

According to Fosway, vendors recognized as Strategic Leaders provide a rich suite of capability across a broad scope of features and have the sophistication to meet the needs of complex enterprise-scale customers. Strategic Leaders also have strong market performance and customer advocacy.

“The Cloud HR market remains fiercely contested and continually innovative,” said Dr. Sven Elbert, head of Analyst Services at Fosway Group. “The solution providers that thrive in this environment are the ones that maintain their momentum, expand their scope and sophistication, and leverage AI to gain competitive edge, as SAP has done and continues to do. SAP SuccessFactors is again named a Strategic Leader in 2025.”

Innovation that delivers impact 

This recognition underscores SAP’s commitment to innovation for its community of over 10,000 SAP SuccessFactors customers worldwide. Over the past year, SAP has delivered significant advancements across SAP SuccessFactors HCM, many supported by AI, designed to help customers close skills gaps, boost productivity, and support their people at every stage of the employee journey.

The SAP SuccessFactors first half 2025 product release introduced over 250 new capabilities designed to increase efficiency, elevate the employee experience, and drive business impact.

At SAP Sapphire Orlando in May, SAP unveiled several new solutions and product enhancements, including:

  • The People Intelligence package in SAP Business Data Cloud can harmonize customers’ people, skills, finance, and business data into AI-driven workforce insights, enabling HR and business leaders to make smarter, more proactive decisions.
  • The Performance and Goals Agent, our first HR Agent, equips managers with critical insights to help foster more productive conversations with employees.
  • SAP SuccessFactors Enterprise Service Management, our new HR service delivery solution, can accelerate ticket case resolutions with AI, allowing employees to quickly get answers to their questions reducing the administrative burden on HR teams.
  • WalkMe for SAP SuccessFactors HCM helps accelerate adoption of SAP SuccessFactors solutions by offering users in-app, contextual guidance while also giving HR teams the insights they need to continuously optimize workflows.
Foster success across your organization with AI-enabled human capital management solutions

Building on this momentum, last week SAP completed its acquisition of SmartRecruiters, a leading talent acquisition software provider. This move further strengthens SAP’s ability to help customers attract and retain top talent in today’s highly competitive market.

Delivering value for customers worldwide

Organizations of all sizes are rethinking how they manage their people—balancing efficiency with innovation, global consistency with local needs, and business growth with employee experience. In Europe, SAP is a trusted partner in this journey, helping companies tackle complex workforce challenges and prepare for the future of work.

Frit Ravich

Family-run snacks company Frit Ravich S.L. transformed its HR operations and reinforced its company culture, built on innovation and belonging, by choosing SAP SuccessFactors solutions. Now, with plans to become a skills-driven organization and double its sales, Frit Ravich is adopting AI in conjunction with SAP SuccessFactors solutions to expand career development opportunities and improve the employee experience.

“The Joule copilot will change the way we interact with our people on a daily basis. This does not mean that we’ll lose out on direct contact with them, but rather it will make HR interactions faster, more accessible, and more convenient, with 24×7 access,” said Rebeca Montilla, talent manager, Frit Ravich S.L.

Menzies Aviation 

As a global leader in aviation services “working above and below the wing,” Menzies provides a myriad of services, including ground services, fueling, air cargo handling, and executive services, together with comfortable lounges at more than 295 airports in 65 countries.

By choosing SAP SuccessFactors solutions, Menzies now has a unified platform to help it attain data-driven insights for business agility and provide a modern employee experience with opportunities for learning and career development.

Today, Menzies no longer needs to estimate how many employees it has at any given time. Having a single source of data means that it can pull up this information at the push of a button for the present as well as the historical past for comparison. “We can start to see trends, so we can start to understand what our future models would look like as well,” said Sarah Mackinlay, senior vice president of People Projects & Integrations at Menzies Aviation. “Being able to have business insight and business data to make decisions has been really important on our continued journey with SAP SuccessFactors and supporting our global strategy.”

“For us, this journey is about having a single source of truth with global consistency, data insight, and visibility yet maintaining local data ownership. Data security and integrity are at the very core,” she added.

Powering workforces for the future

As organizations face growing skills gaps, heightened employee expectations, and pressure to do more with limited resources, SAP continues to introduce new solutions to help customers tackle their most pressing business and workforce challenges. Join us at Success Connect at SAP Connect, October 6-8 in Las Vegas—or virtually on October 9—to explore how our latest advancements can drive real impact across your organization.

Learn more about SAP SuccessFactors HCM.


Lara Albert is chief marketing officer at SAP SuccessFactors.

Join us in Las Vegas or virtually this October to discover how to maximize your SAP solutions

About the Fosway 9-Grid™ 
Fosway Group is Europe’s #1 HR industry analyst. The Fosway 9-Grid™ provides a unique assessment of the leading learning and talent solutions available to organizations in EMEA. The analysis is based on extensive independent research and insights from Fosway’s Corporate Research Network of over 250 organizations, including BP, HSBC, PwC, RBS, Sanofi, Shell, and Vodafone.
Visit the Fosway website at www.fosway.com for more information on Fosway Group’s research and services. 

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Cloud ERP Insights from an Industry Expert at Westernacher

Moving to cloud ERP is not just investing in new software. It is committing to changing how your business operates.

Run your core operations with confidence using a ready-to-run cloud ERP

That is the reality. Behind all the talk of faster deployments and streamlined processes lies a deeper shift. It requires rethinking your data, core processes, and how teams work together. And this shift does not begin at go-live. It begins months earlier, with the questions asked and the foundations put in place.

Many companies still approach cloud ERP as an IT upgrade. But the success of these programs rarely comes down to just technology. It comes down to how well you prepare, how you approach process standardization, data readiness, governance, and change leadership.

Even with the best intentions, challenges still show up. Teams struggle to balance global templates with local needs. Subject matter experts do not always have the time to fully participate. Expectations around timelines and automation can be misaligned from the start.

In a recent episode of the Future of ERP podcast, Abhishek Vasudevan, head of SAP S/4HANA at Westernacher, shared his perspective on what separates successful ERP transformations from the rest — from the most critical prerequisites to the common mistakes and what ERP looks like when it truly enables the business.

Breaking down business challenges and expectations

“Disconnected systems cause poor integration, data delays, and isolated teams,” Vasudevan explained. “The fragmentation creates barriers to real-time data visibility and integration, forcing reliance on manual work to piece together information from disparate sources. This slows decision-making and enforces artificial walls between business functions.”

Switching to an integrated, modern cloud ERP platform helps businesses break down barriers and provides real-time, cross-functional data flow.

Vasudevan also highlighted a critical hurdle: “There is a clear disconnect between how legacy users operate and the demands of moving to an integrated ERP system. The key question is whether the workforce can adapt to these changes and take on the challenges of adopting a new system and new ways of working.”

But one misconception is expecting a fully integrated ERP to be operational quickly by simply activating system functions. Faster implementations — which can sometimes take weeks or months instead of years — depend heavily on an organization’s ability to standardize processes across sites while retaining competitive differentiators.

“Success requires a phased “crawl, walk, run” approach focusing on processes, people, and standardization,” further explained Vasudevan.

Before a company ever starts configuring a system or training users, there is foundational work that must be done to set the stage for success. These are the conversations and actions that happen behind the scenes — months before go-live — that ultimately determine whether the implementation will deliver value.

Essential prerequisites for a successful ERP implementation

An effective cloud ERP adoption starts long before go-live. Based on extensive experience across industries, Vasudevan outlines six critical areas organizations must focus on early:

  1. Start with your data: Data is often the Achilles’ heel of ERP projects. Companies must start by understanding where their data lives, how clean it is, and whether it covers all critical business processes. That means assessing your sources early, ensuring completeness, and working with ERP experts to understand what fields matter and how your data should be structured.
  2. Understand the technical preparation, especially for upgrades: Even if you are doing what feels like a technical upgrade — like moving from SAP ECC to SAP S/4HANA — there is still deep preparation involved. Organizations must think through customer-vendor integration, system sizing, platform readiness, and historical data decisions. These technical topics are not just backend items; they directly affect the ability to execute a project smoothly.
  3. Rethink and standardize your processes: ERP implementations are a golden opportunity to simplify operations and remove legacy complexity. The more standardized processes are across regions, business units, and functions, the easier it becomes to scale and automate.
  4. Set up strong governance from the start: You need the right structure in place to guide the program, enable fast decisions, and stay aligned. That includes a clear steering committee, empowered business leads, and a process for how deviations will be evaluated and approved.
  5. Identify your internal change agent: Your system integrator will support change management, but someone from within your organization must to champion the change. This person should understand how things work today and be able to work across teams to bring clarity and alignment.
  6. Start identifying key and end users and prepare a plan for them early: Do not wait until testing or training to engage end users: start early. Understand their day-to-day, shape the design through day-in-the-life scenarios, and roll out MVPs that invite feedback.

Listen to the full podcast episode here: How Can Cloud ERP Serve as a Strategic Catalyst for Digital Transformation

Coming up, we will explore the most common challenges businesses face during and after ERP implementation. From data readiness gaps to change resistance, we will unpack the patterns that often derail projects — and how to stay ahead of them.

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How Customers Win with SAP’s Proactive, Autonomous, and Seamless Support

SAP Business AI can boost productivity with technology that aligns with the AI strategies of our customers—ranging from building effective agents to managing intelligent systems.

Among the many announcements at SAP Sapphire in 2025, the company unveiled new innovations, partnerships, and integrations that can deliver real-time, proactive assistance. For example, SAP’s AI copilot Joule is now available to users across SAP and non-SAP systems. SAP also expanded its agentic AI footprint across SAP Business Suite by introducing Joule Agents for multiple use cases and an evolving AI Foundation as the AI operating system designed to simplify development, enabling developers to build, deploy, and scale solutions with ease.

Discover how the newest AI agents can help your whole business run faster

The impact of AI on the delivery of customer support at SAP

As announced in Q2 this year, SAP’s simplified, tiered, services-and-support engagement model will be generally available in early 2026. Here, SAP’s customer support is a centerpiece of the Foundational Success Plan, delivered via the proven SAP Enterprise Support offering included in every SAP cloud solution subscription. The Foundational Success Plan can support in-house teams by helping to onboard and run solutions, keep business continuity, and drive ongoing value. It includes customer self-service options, application lifecycle management solutions centered around SAP Cloud ALM, and preventative mission-critical support. With the plan, SAP turns on Joule for a customer’s business and supports the team ramp-up with learning journeys for SAP Business AI.

When it comes to customer support in general, agentic AI can redefine the support process by moving beyond scripted responses and basic automation. It can assess situations, make decisions, and take action—often before the customer even knows there’s an issue. SAP’s customer support harnesses agentic AI to help deliver smarter assistance, faster resolutions, and a stronger human–tech partnership.

We focus on elevating support experiences for customers and improving support delivery for engineers by employing a combination of agents and assistants. For example, we use autoresponders and smart log analyzers to help process issues, while configuration advisors, language services, and proactive notifiers can guide customers toward self-service solutions. At the same time, our support engineers rely on co-pilots to help summarize cases, recommend solutions, escalate using intelligence, assist with communications, and create a continuous feedback loop for learning. For strategic customer support, we use tools like feedback collectors to help capture customer insights and channel recommenders to help ensure that every interaction is handled in the right channel. Together, these innovations can redefine support as faster, smarter, and more human.

The impact for customers

When it comes to SAP Business AI, we build trust and create customer confidence by being relevant, reliable, and responsible. Unlike traditional AI that only suggests answers, agentic AI can reason, decide, and take action. For customers to feel confident, they expect accuracy, reliability, and transparency from the system.

As we support and guide our customers, we recognize that while agentic AI is a game-changer, it is not a magic pill. Coupled with ethical and responsible AI, real impact comes from SAP’s business expertise and a deep understanding of what our customers truly need. When knowledge is combined with AI to infuse autonomy and interoperability in our agents, we can unlock the ability to simplify processes, remove friction, and deliver experiences that feel effortless.

AI technology amplifies human insight and delivers delightful user experiences, but when it comes to business AI, it is our domain expertise that fuels SAP Business AI into a tool for creating genuinely easy, productive, and meaningful experiences for our customers.


Stefan Steinle is executive vice president and head of Customer Support & Cloud Lifecycle Management at SAP.

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SAP Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Cloud HCM Suites for 1,000+ Employee Enterprises

We’re proud to announce that SAP is a Leader in the Gartner Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises for the 10th consecutive time.

SAP was once again recognized for its ability to execute and completeness of vision. Gartner defines cloud HCM suites for 1,000+ employee enterprises as cloud application suites that deliver functionality for attracting, developing, engaging, retaining, and managing employees.

SAP SuccessFactors HCM provides global HR cloud software to over 10,000 customers worldwide, from startups and mid-sized companies to large enterprises. With a strong global core, embedded AI capabilities, and a robust partner ecosystem, SAP SuccessFactors empowers organizations with the technology to help unlock their workforce potential. By combining skills intelligence and flexible HCM solutions, our solutions can enable organizations to stay future-ready and continuously adapt in an ever-changing world.

Shaping the future of work

At SAP Sapphire in May, we announced several exciting innovations and new product offerings designed to transform how HR and business leaders manage, empower, and support their people, including:

  • Performance and Goals Agent, our first HR agent, equips managers with critical insights to help foster more meaningful and productive conversations with employees.
  • WalkMe for SAP SuccessFactors HCM can accelerate adoption of SAP SuccessFactors solutions by offering users contextual guidance while also giving HR teams insights into where there may be gaps.
  • People Intelligence package in SAP Business Data Cloud helps unify customers’ people, skills, finance, and business data into AI-driven workforce insights—enabling HR and business leaders to make smarter, more proactive decisions that drive measurable outcomes.
  • SAP SuccessFactors Enterprise Service Management, our new HR service delivery solution, can accelerate ticket case resolutions with AI, giving employees self-service tools to quickly get answers while freeing up HR teams from time-consuming tasks.

Our first half 2025 release also brought over 250 new innovations designed to address any business need and help organizations stay ahead of the curve, including Joule on mobile, redesigned candidate and alumni journeys in recruiting and onboarding, an enhanced user experience in SAP SuccessFactors Employee Central, and more.

As organizations continue to face growing skills gaps, SAP is committed to helping its customers attract and retain top talent in an increasingly competitive landscape. On September 11, SAP completed its acquisition of SmartRecruiters, a leading talent acquisition software provider, further strengthening the ability to support customers across the entire hire-to-retire journey.

Driving impact across industries

Customers across industries and sizes are unlocking measurable value from the SAP SuccessFactors HCM portfolio.

  • American Honda, a subsidiary of Honda Motor Company Ltd., is powering EV innovation with a skills-based talent strategy. “The business AI capabilities in SAP SuccessFactors solutions empower us to be a better company, automotive producer, and mobility leader. These tools will give our associates the flexibility to gain efficiencies and the opportunity to upskill and reskill as needed, creating an interconnected environment where they can perform at their best,” said Tim Grimminger, HR Data and Technology manager, American Honda Motor Company Inc.
  • Galicia, a leading bank in Argentina, is transforming its HR operations with SAP SuccessFactors solutions. “Incorporating AI technology greatly simplified the hiring experience for both the candidates and the recruiters who perform these tasks,” said Florencia Varise, Analytic Hub and IT Ecosystem lead, Galicia.
  • Capgemini, a global business and technology partner, is building a skills engine to support the employee lifecycle. “Skills are at the core of our company, as they support both clients and employees. Our promise to ‘get the future you want’ means thinking about future client needs and employee skills and career development. SAP SuccessFactors HCM is key in our skills-first approach to our people experience transformation,” said Jihane Baciocchini, vice president and head of Talent Acquisition, Capgemini.

Unlocking workforce potential

Looking ahead, we’re excited to continue delivering innovations that help our customers increase organizational agility and productivity, accelerate growth, and make every employee a success story.

Join us at Success Connect at SAP Connect, October 6-8 in Las Vegas, Nevada, or virtually on October 9, to learn about our latest innovations and how to build a workforce that’s ready for what’s next.

Read the full Gartner Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises report.


Lara Albert is chief marketing officer at SAP SuccessFactors.

Join us in Las Vegas or virtually this October to discover how to maximize your SAP solutions

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GARTNER is a registered trademark and service mark of Gartner, and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and are used herein with permission. All rights reserved.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP.

SAP and SmartRecruiters: Shaping the Future of Talent Acquisition

People are the pulse of every organization. Their skills and agility determine whether a company is able to innovate, grow, and adapt to meet the constant changes in technology and customer demands.

Equip every employee to meet their potential and foster success across your organization with SAP

Attracting and hiring the best talent is more important and more competitive than ever before. According to the World Economic Forum, 70% of organizations plan to hire new staff with emerging in-demand skills by 2030. Yet, more than three-quarters of board members and C-suite executives regard skills and talent availability as a major source of risk for their organizations.

The message is clear: hiring isn’t just an HR challenge. It’s a business imperative. 

With SAP’s recent acquisition of SmartRecruiters, we are thrilled about the opportunity to help our customers face this challenge head-on. As entrepreneurs and business leaders, we’ve been at the forefront of innovation in the HCM market, and we recognize that we are at a pivotal moment that demands more than incremental improvements. Together, we’re excited to deliver bold innovation and flexibility to help our customers not only attract and hire top talent, but to continuously nurture that talent to learn, grow, and push the boundaries of what is possible. 

Uniting talent acquisition and HCM leadership

SAP SuccessFactors HCM is an AI-enabled global suite of HR solutions, expanding across core HR and payroll, talent management, employee experience, analytics, and more. SmartRecruiters is a leading recruiting AI company with the mission of making hiring easy and deep expertise in high-volume recruiting, recruitment automation, and AI-enabled candidate sourcing, experience, and engagement.

Individually, we have led the way in building robust talent acquisition software to empower thousands of organizations to attract, engage, and hire the best talent. United, we are amplifying our impact.

Combining the scale of SAP SuccessFactors, the depth of SAP Business AI, and the expertise of SmartRecruiters will result in robust benefits for our customers.

  • User-friendly interfaces and seamless workflows will provide improved decision-making, reduced time-to hire, and better experiences for candidates, hiring managers, and recruiters.
  • Enhanced AI-enabled recruiting and hiring capabilities will deliver faster, smarter, and more equitable recruiting experiences — all with the relevant, reliable, and responsible approach of SAP Business AI. We will be able to enhance our ability to deliver intelligent candidate recommendations, predictive hiring insights, and personalized candidate experiences.
  • The benefits of bringing our products together extend beyond the hiring process. A single system of record and harmonized data across SmartRecruiters and SAP SuccessFactors will provide rich insights into talent pools, hiring bottlenecks, and workforce planning — because talent acquisition is only the start of an employee’s journey with an organization. 

Talent acquisition is no longer just about filling roles. Together, SAP and SmartRecruiters will help organizations build smarter, more resilient workforces that are agile, skills-driven, and ready to meet the future head-on.

Join us virtually for Success Connect at SAP Connect to learn more about the future of SAP SuccessFactors and SmartRecruiter

Dan Beck is general manager and chief product officer for SAP SuccessFactors.
Rebecca Carr is CEO of SmartRecruiters, an SAP company.

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Unleashing the Power of SAP’s Customer Insights Dashboard

In today’s digital landscape, visibility into your SAP solutions is paramount, not just a luxury. Enter the customer insights dashboard, a strategic tool within SAP for Me designed to transform complex data into clear insights and, ultimately, into informed decisions.

SAP for Me: tailored digital gateway

SAP for Me transcends the typical portal; it’s your customized digital gateway to holistic SAP insights. Every aspect, from system landscapes to support services, is tailored to meet the distinct needs of your role and responsibilities.

SAP for Me is more than a portal — it’s your gateway to intelligent support.

Thomas Pfiester, member of the Extended Board of SAP SE and head of Global Customer Engagement & Services

Customer insights dashboard: comprehensive SAP viewfinder

Residing in SAP for Me, the customer insights dashboard delivers a comprehensive, customizable view of your SAP environment—whether you’re managing hybrid settings, tracking case trends, or preparing for contract renewals. It empowers users to:

  • Obtain a 360° view across all SAP engagements
  • Analyze support data, product portfolios, renewals, and system landscapes
  • Review historical support cases for quality, volume, and trends
  • Leverage customizable filters and automated reporting for precise insights

This tool is designed to both report data and to transform it into actionable intelligence, enhancing leadership clarity and decision-making confidence.

What’s new: continuous enhancements

SAP is committed to continuously refining the customer insights dashboard to cater to evolving needs. Notable recent enhancements include:

  • Benchmark capabilities through peer group comparison
  • On-demand generation of detailed reports like support insights report and case overview report
  • Increased visibility with partner case statistics and onboarding milestones

These updates are meticulously designed to deepen insights and streamline strategic processes. Additional planned updated include:

  • Deeper engagement metrics from SAP Enterprise Support Academy
  • Advanced AI-driven insights for smarter, quicker decisions
  • CPU consumption and memory consumption for private cloud: Access performance metrics for private cloud environments

Data without insight is noise. SAP for Me turns it into action.

Anja Schneider, senior vice president and global head of Premium Engagement & Advisory at SAP

Accessing the dashboard

Starting with this powerful tool is straightforward via three ways:

  • Use the direct link: me.sap.com/reporting
  • Use the reporting icon:
    • Log into SAP for Me
    • Click on the reporting icon on the left menu bar
  • Use the customer insight dashboard card:
    • Log into SAP for Me
    • Navigate to the Services & Support then Diagnostics, Reporting & Analytics
    • Click on the customer insights dashboard card

In all three cases, ensure your S-user ID is authorized to access the necessary features (get more information in SAP Note 3336856).

Why it matters

With comprehensive visibility, your approach shifts from reactive problem-solving to proactive strategic planning. The Customer Insights Dashboard equips you with the clarity to forecast and act effectively, supporting your role as a strategic leader within your organization.

When support is transparent, it’s not just reactive — it’s strategic.

Stefan Steinle, executive vice president and global head of Customer Support & Cloud Lifecycle Management at SAP

Turn insight into strategic action

For CIOs, IT administrators, and support leaders, the customer insights dashboard is more than a tool; it’s your strategic command center embedded within SAP for Me. Experience how it turns insights into impactful actions today.

  • SAP for Me portal: Access the customer insights dashboard through the SAP for Me portal
  • Getting started guide: Learn how to effectively use the dashboard with this video tutorial
  • Customer insights dashboard portal: All relevant information can be found in the reporting portal

Check it out today and discover how insight becomes impact.


Oliver Huschke is vice president of External Engagements, Customer Support & Cloud Lifecycle Management at SAP.

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SAP Completes Acquisition of SmartRecruiters

WALLDORF — SAP SE (NYSE: SAP) today announced it has completed the acquisition of SmartRecruiters, a leading provider of enterprise-grade talent acquisition software. With this acquisition, SAP continues to expand its commitment to helping organizations attract, engage and hire top talent.

The SmartRecruiters platform, known for its intuitive user experience and seamless workflows, will now be integrated with the SAP SuccessFactors Human Capital Management (HCM) suite. This addition to the SAP SuccessFactors portfolio will make it easier for enterprises to manage the entire hiring lifecycle, from sourcing to onboarding, with enhanced AI-enabled recruiting capabilities that result in faster time-to-hire, improved candidate experiences and deeper analytics for workforce planning. SmartRecruiters customers will maintain the flexibility to continue using SmartRecruiters solutions with SAP or other HCM solutions.

Visit the SAP News Center. Get SAP news via LinkedIn and Bluesky.

About SmartRecruiters

SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 organizations, including Amazon, Visa, and McDonald’s, rely on SmartRecruiters to build winning teams. For more information, visit www.smartrecruiters.com.

Media contacts:
Joellen Perry, +1 (626) 265-0370, joellen.perry@sap.com, PT
Benjamin Nickel, +49 306341070266, benjamin.nickel@sap.com, CEST
Ilaina Jonas, +1 (646) 495-6643, ilaina.jonas@sap.com, ET
SAP Press Roompress@sap.com

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This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP’s 2024 Annual Report on Form 20-F.
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