As core components of the Business Transformation Management portfolio, SAP Signavio solutions are progressively being enriched with new artificial intelligence (AI) and copilot capabilities.

SAP Business AI in SAP Signavio is designed for the process world, helping process experts, business users and the C-suite contribute to process analysis and improvement simply by using everyday language to interact with SAP Signavio solutions. Through this intuitive and user-friendly approach, SAP customers at any level of an organization can receive instant insights and recommendations that can accelerate and inform decisions.

With the November release of SAP Signavio Process Transformation Suite, Joule is now fully integrated into SAP Signavio Process Collaboration Hub, and available to SAP Signavio customers in Germany and the U.S. through a dedicated SAP Early Adopter Care program.

Joule, SAP’s AI copilot, lets users become more efficient and productive through simply describing their ideas, asking analytical questions, or telling the system what to do.  As integration of Joule across the SAP portfolio continues to grow, so does its ability to correlate and reason over data spread across a business.

For SAP Signavio solutions in particular, Joule supports early informational, navigational, and transactional use cases.

From the start of the SAP Early Adopter Care program, users will be able to make use of capabilities such as simply asking Joule:

• How to perform a task and be guided through help documentation; for example, “Tell me how to set up a dashboard.”
• Where to find a certain assets or information within the SAP Signavio Process Collaboration Hub or SAP Signavio Process Intelligence; for example, “Tell me where I can find this process diagram.”
• Request the copilot to execute specific tasks such as creating or deleting a journey model; for example, “Do this…”

The SAP Early Adopter Care program will provide users with the unique chance to adopt new innovations early on, engage with SAP experts, and influence the future development of process AI for SAP Signavio solutions. 

In addition, SAP Signavio solutions will now offer text to insights capability with the new AI-assisted process analyzer. With users able to ask questions in natural language and receive immediate insights, the typical challenge for process mining and analysis — accessibility of insights to non-experts — will be readily avoided.

The AI-assisted process analyzer text to insights capability is designed to democratize process mining as it empowers users with any skill set, regardless of their technical knowledge, to conduct deep process analysis by adopting a conversational approach. 

The Joule integration and new capabilities follow from the successful August 2024 release of the AI-assisted process recommender and performance indicators recommender, representing a comprehensive, AI-supported approach to help organizations better manage their business processes and get the most out of SAP Signavio solutions.

The process analyzer text to insights capability is available via a beta program offered to SAP Signavio Process Intelligence customers. Customers willing to join the beta program can contact their SAP Signavio account executive or customer success partner. Registration for the SAP Early Adopter Care program for Joule is open until February 28, 2025. Customers can apply to join the program here.

Retail is transforming at lightning speed, shaped by AI, seamless shopping experiences, and sustainable practices. A new retail industry report from SAP delves into these shifts and reveals how savvy retailers can use AI to elevate personalization, adopt dynamic pricing to optimize profits, and turn returns into new revenue streams.

As consumers demand more convenience and accountability, retailers that are ready to integrate omnichannel flows and eco-friendly packaging will be primed to lead. So here are some hot takes from the report to stay ahead in the evolving retail game:

AI and Personalization

Retailers not using AI to meet customer expectations risk being left behind, as AI is not just a one-time tool but a transformative asset. While 61% of shoppers support more AI in retail, 40% believe most marketing emails lack relevance and 23% think retailers do not personalize content effectively. By adopting AI for personalization, 78% of marketers have increased customer engagement and 75% reported improved customer loyalty. The takeaway: Investing in AI-driven personalization not only meets customer demands but can significantly boost engagement and loyalty.

Omnichannel Integration

Seamless customer experiences across digital and physical channels are now the standard, with 80% of retailers syncing customer carts across platforms. By making returns easier, as 65% of retailers already do, businesses can enhance loyalty and encourage repeat purchases. The opportunity is clear: retailers that streamline omnichannel shopping can capture more customer loyalty; for newer brands, this is a strategic differentiator.

Dynamic Pricing and Inventory Management

AI-driven dynamic pricing is becoming a game-changer in the retail space, allowing real-time price adjustments based on market conditions. AI-based pricing can increase revenue by 1.3% annually on average. Additionally, 67% of consumers want real-time stock updates and 31% find items are often out of stock, underscoring the need for predictive inventory management. Retailers that leverage AI for both pricing and stock visibility can enjoy enhanced profitability and meet customer expectations more reliably.

Returns as Revenue

Returns — often seen as a hassle — present untapped revenue potential. By adopting strategic return incentives such as in-store bonuses, retailers can boost foot traffic and secondary sales. Thirty-three percent of U.S. shoppers intentionally over-purchase with plans to return some items. AI-led returns processing can reduce return rates by an average of 26%. Creative return programs, such as second-chance sales and re-commerce, offer a way to turn returns into customer loyalty and revenue opportunities rather than costs.

Sustainable Packaging

Upcoming regulations across the EU, U.K., and certain U.S. states mandate heightened recycling targets — 65% recycling by 2025 in the EU, for example — within the near- to mid-future. While many businesses are aware of the targets, they are not ready for them. As packaging solutions evolve, brands investing in eco-friendly packaging and reusable solutions can gain a competitive edge and connect with increasingly eco-conscious consumers. Retailers that see beyond short-term recycling and invest in sustainable, or even regenerative, packaging are positioning themselves for long-term success in an environmentally driven market.

As retail transforms, staying adaptable, data-driven, and customer-focused is essential. The SAP report reveals the winning strategies of top brands, from harnessing AI to reimagining returns and leading in sustainable packaging.

Explore the full report for actionable insights and strategies that can elevate your business — and catch these insights live at industry events like NRF, where retail’s future is on full display. Your blueprint for the next big move starts here.

Joerg Koesters is head of Consumer Industries Solutions Marketing at SAP.

Patient safety and environmental sustainability are driving cold chain innovation in the life sciences industry. Advanced technologies are essential for maintaining product integrity and ensuring safe, effective treatments worldwide.

The biopharma industry faces substantial challenges in managing temperature-controlled logistics, leading to an estimated $35 billion in annual losses due to cold chain failures. According to the World Health Organization (WHO), 50% of vaccines are rendered ineffective upon arrival due to uncontrolled temperature fluctuations. This not only poses risks to patient health, but also results in significant environmental and resource wastage. Every damaged vaccine represents a loss of raw materials, energy, and resources invested in production, transportation, and storage — ultimately contributing to environmental strain through increased waste.

Cold chain management is crucial for preserving the efficacy of temperature-sensitive products like vaccines and biologics. In the U.S., FDA regulations, including the CGMP and USP <1079> Good Storage and Distribution Practices for Drug Products, mandate temperature control to help ensure drug stability throughout the supply chain. Similarly, the EU Good Distribution Practice guidelines require strict temperature monitoring to maintain pharmaceutical quality, setting high standards for handling temperature-sensitive products.

To address these challenges, companies in the life sciences industry are leveraging advanced technologies with SAP Business Technology Platform (SAP BTP) to proactively manage temperature fluctuations.

SAP BTP enables seamless integration and data sharing across systems, providing critical insights for rapid, data-driven decisions that help maintain temperature stability. This strengthens supply chain resilience, minimizes product loss, and reduces environmental impact, helping ensure the safe and effective delivery of temperature-sensitive products.

Fusion’s Cold Chain Management Solution

In this context, Fusion Consulting has developed Cold Chain Management Solution (CCMS), a standard solution built on SAP BTP in close collaboration with the SAP product team for Life Sciences. The solution supports the integrity of temperature-sensitive products, including medicines, vaccines, and other perishables across the end-to-end supply chain. Any failure can result in temperature excursions and deviations, which threaten product efficacy and pose risks to patient safety while also leading to financial loss.

CCMS supports the management of products under controlled storage, preventing temperature excursions and deviations throughout the supply chain. Typically, manufacturing and supply processes track time out of refrigeration (TOR) and time In refrigeration (TIR), both of which accumulate the time a product spends within different temperature zones — cold, ambient, or frozen, for example — on the journey from the production line to the patient at the end of the supply chain.

Before Fusion CCMS, tracking TOR and TIR relied on a combination of custom-built in-house legacy systems, as well as error-prone manual paper-based processes. This led to complicated, time-consuming workloads, high error rates, re-work, and bureaucracy — all of which ultimately risks patient safety, product efficacy, and regulatory compliance.

CCMS digitalizes TOR and TIR tracking, offering full visibility of temperature conditions across the supply chain to proactively prevent anomalies. With automated workflows and smart alerts, it minimizes spoilage and patient risk, integrating with SAP systems to enhance efficiency and safety through automated data from RFID and IoT devices.

“The Fusion Cold Chain Management Solution exemplifies the power of collaboration and innovation on SAP BTP,” said Andreas Krummlauf, vice president of Life Sciences and Healthcare Product Management at SAP. “By addressing critical challenges in temperature-sensitive product management, it enhances patient safety, regulatory compliance, and reduces environmental impact. This solution perfectly extends our SAP for Life Sciences solution portfolio, aligning with our strategy to offer comprehensive capabilities to our customers. We’re proud to support partners like Fusion in developing cutting-edge solutions that drive meaningful change in life sciences delivery.”

“The collaboration with SAP is a prime example of how innovative strength and expertise can lead to literally life-saving solutions that transform the industry, such as the CCMS,” said Fares Zaier, chief revenue officer of Fusion Consulting.

Critical Link with Quality Management and Batch Release

The described TOR information is one of the crucial attributes that need to be checked by the Quality department. This is relevant throughout the whole supply chain process, whenever a batch decision needs to be taken. Throughout the entire value chain, sharing this information is of utmost importance.

Having the SAP Batch Release Hub for Life Sciences solution and Fusion CCMS both built on the SAP BTP Platform enables seamless integration into the process flow. This in turn enables seamless integration of systems, helping ensure data consistency and optimizing processes.

By combining these powerful solutions, companies in the life sciences industry lay the foundation for future innovations. Ultimately, the close cooperation between Fusion Consulting and SAP has enabled the development of solutions that not only meet current requirements, but also those of the future.

Looking to the future, Fusion plans to set up its industry consortium working with top life sciences customers to continuously taking their feedback and requirement into the product design and development.

Aladdin Mandishah is director of Product Marketing for Life Sciences at SAP
Marco De Lorenzo is vice president of Product Marketing for Life Sciences at SAP.