An astute young person once said that while youth make up 25% of the population, they represent 100% of the future. This insight resonates when considering the challenges businesses face in developing the necessary skills for a sustainable, digitally transformed future. Empowering young people is crucial, not only for their own growth but for addressing critical challenges, such as climate resilience, and preparing them to lead in a rapidly evolving world.

The global skills and opportunity gap is a recurring topic at landmark events such as the World Economic Forum (WEF) in Davos and UN General Assembly and Climate Week in New York. This is no different at the current UN Conference of the Parties (COP29) in Baku, Azerbaijan.

That’s because today’s youth are the leaders, innovators, and problem-solvers of tomorrow. However, as these gaps remain, it’s important to accelerate active engagement and enhance collaboration across sectors. Ensuring that young people are adequately prepared to enter and excel in the workforce is an investment in their future and a strategic imperative for businesses and societies worldwide. Without adequate learning pathways, young people risk unemployment and businesses may struggle to compete in the burgeoning green and digital economies due to a widening talent shortage.

Human Capital and Youth Day

For this reason, November 18 has been designated as the COP29 theme day for Human Capital Development for Climate Resilience. The initiative underscores that addressing climate change requires a holistic approach supported by healthier, better educated, and adequately skilled young people.

The Human Capital Day serves as a reminder that tackling climate change requires societal transformation – and there is no better time than now. A key component of this shift is ensuring access to quality education and skill development opportunities for youth that lead to tangible employment opportunities. According to the International Labour Organization (ILO), global youth unemployment was 13% in 2023, with many young people facing limited prospects for stable and decent work. At the same time, the World Economic Forum found that 44% of businesses report difficulties in finding talent with the right skills to fill jobs.

At SAP, we believe in our responsibility to support the next generation of professionals and users with our best-in-class digital learning. We fully support the COP29 agenda for human capital and are actively involved with the global community of governments, financial institutions, and private sector entities.

SAP Education and Employment Programs

SAP has several programs and partnerships to help tackle the deepening mismatch between the supply of young job seekers and the demand for skilled talent. These initiatives focus on human capital development and provide valuable educational opportunities for youth:

• SAP and UNICEF’s partnership in support of Generation Unlimited develops innovative solutions to global skilling challenges to help young people transition to earning. The goal is to generate inclusive opportunities for underserved young people worldwide, preparing them for decent work with the skills needed in the market. The program helps equip youth with essential skills and builds on UNICEF’s Generation Unlimited (GenU) signature program, the Youth Agency Marketplace (YOMA), a platform developed by young Africans to tackle labor market challenges. To date, the partnership reached more than 600,000 youth with foundational and digital skills that help young people unlock opportunities in the changing global economy.
• SAP Educate to Employ is one of the learn-to-earn pathways on YOMA designed by SAP to equip youth with essential competencies for the digital economy. Implemented by a local social enterprise in South Africa called UMUZI, the free program focuses on developing skills, knowledge, attitudes, and values to help prepare and bring candidates into employment within the SAP ecosystem. More than 1,000 learners completed one or more foundational skills courses, while 165 learners completed over 550 hours of critical skills development training and earned an SAP technology consultant professional certificate. The next step is to secure meaningful employment opportunities within the SAP ecosystem and beyond.
• The SAP University Alliances program includes over 2,700 members in more than 100 countries. It enables academia to educate the next generation on using intelligent AI-enabled technology, engage at SAP events, build industry partnerships, and prepare graduates for the SAP ecosystem. SAP University Alliances initiatives aim to empower youth to work in digitized enterprises, shape their futures, and have a meaningful impact on the world. During COP29, SAP will engage with students and faculty members from local university partners in Baku. Planned activities include an on-campus, gamified learning experience with a focus on sustainability, dialogue on learning and skills for sustainable youth development, and student visits to SAP’s booth in the Green Zone.

To further amplify youth empowerment, SAP actively collaborates with leading youth organizations. Through these partnerships, SAP brings young voices to the forefront of decision-making, fostering intergenerational collaboration and innovative solutions to pressing global challenges.

• We Are Family Foundation (WAFF) is a non-profit organization that empowers youth and brings them to decision-making tables to share ideas and innovative solutions for global problems. For instance, at COP29, WAFF, in partnership with Care About Climate and Groundswell, launched the Universal NDC Youth Clause campaign – a global call to action for governments to integrate youth voices into their updated climate plans due in February 2025. By adopting this clause, governments pledge to work collaboratively with young people to achieve ambitious climate goals.
• The SAP and World Scouting partnership examines the critical role that youth-led initiatives play in advancing environmental sustainability. It provides opportunities to share insights on successful youth-driven projects and discuss challenges and the support needed to scale efforts. The engagement is based on the premise that young people are at the forefront of environmental activism and are leveraging technology, creativity, and community engagement to make tangible impacts amid unprecedented environmental challenges.

As the world grapples with urgent challenges like climate change and digital transformation, SAP believes that investing in youth and human development has never been more crucial. SAP’s contribution to building a sustainable future through initiatives that equip young people with job-ready skills underscores the importance of a whole-of-society approach.

By collaborating with global multistakeholder partners and empowering the next generation, we can help bridge the talent gap, foster climate resilience, and ensure that today’s youth are prepared to lead us into a more sustainable and inclusive future.

With 2025 just around the corner, HR leaders are looking for ways to drive results using powerful technologies like business AI to advance skills in the workforce, improve productivity, and deliver greater efficiency. Some organizations are accelerating outcomes from HR transformations by implementing AI-based capabilities in SAP SuccessFactors HCM to gain an edge over the competition. 

“We are on the brink of a revolution in HR technology,” SuccessFactors Chief Revenue Officer Maryann Abbajay said, speaking to customers recently at SuccessConnect. “AI and other new intelligent technologies are transforming the way we work. Organizations are acutely aware that having the right skills today and cultivating these skills for the future is crucial to stay ahead. So, we must focus on our people – and the technologies that enable them to bring out the best in themselves.”

SAP research found that the top three reasons why HR leaders want to use skills data across their people practices are to match people to opportunities, develop members of their organizations, and have workforce planning that makes sense based on skills. Additionally, a sample of more than 4,000 employees revealed that time savings, quality, and efficiency are the top three most desired outcomes when it comes to AI at work.

Speaking at SuccessConnect, HR leaders from five forward-thinking organizations – L’Oréal, Eurobank, BT Group, American Honda, and SAP – shared insights from their HR journeys and how new advancements in HR tech are putting people at the center of business.

L’Oréal Creates a Future-Fit Organization with Skills and Learning

Global beauty brand L’Oréal keeps its people strategy as forward-thinking as its brand. “This People Vision is to be the most inclusive, innovative, and inspiring people company,” said L’Oréal Deputy Chief Human Relations Officer Isabelle Minneci. “To remain forward-thinking, we leverage this unique people culture, which cares for each individual, and we embed diversity, equity, and inclusion as part of our HR fundamentals.”

L’Oreal’s HR community drives three actions to advance a challenger mindset within the workforce. It builds a skills-driven organization to foster people and business growth. It invents new ways of working and harnesses the best of tech to deliver inspiring people experiences. And it leads transformation for HR and rest of the organization to remain agile. 

L’Oréal uses cloud-based solutions from SAP SuccessFactors – including SAP SuccessFactors Learning – to inspire amazing people experiences. For a future-fit workforce, L’Oréal invests €120 million each year in learning as it continually reskills its employees to boost agility and innovation. “Thanks to SAP SuccessFactors,” Minneci said, “we have linked the skills with the jobs and with our learning program, which enables us to really offer personalized learning journeys for our employees and to make sure that we prepare the future.”

Eurobank Ensures Compliance and Empowers the Workforce

Eurobank is one of Greece’s largest employers, with about 6,500 employees and €81.5 billion in total assets under management. It uses cloud-based solutions from SAP SuccessFactors HCM to help ensure compliance with local labor legislation, support more strategic decision-making, and deliver on its promise of a great employee experience.

Eurobank began its journey with SAP SuccessFactors over six years ago, said Maria Tachataki, head of People Technology and Internal Communications, Eurobank SA. “We have increased efficiency and eliminated paper usage,” she said. “Most of all, we have enhanced our people empowerment by providing more accountability, responsibility, and work mobility. SAP SuccessFactors has been our ally and our companion in an ongoing journey of growth and transformation.”

In April 2022, a new Greek labor law required local banks to implement a digital work card that integrated with the Ministry of Labor’s platform for real-time monitoring of work schedules, shift planning, and overtime. Effectively, it meant Eurobank’s employees needed to clock in and out at their specific work times – or the bank would incur steep penalties. The company needed a digital solution that was accurate, reliable, efficient, and scalable. It had to have seamless integration with the SAP SuccessFactors platform, payroll, and the Ministry of Labor’s platform. And it needed to have very detailed monitoring and audit trails. Eurobank chose SAP SuccessFactors Time Tracking and leveraged SAP Business Technology Platform (SAP BTP) for flexibility and connectivity. As a result, it now reports 99% performance (an improvement of 75%) and 45% reduction in instances when employees forget to clock out. Read more here.

“For us the next move is AI and skills, in terms of more strategic workforce planning,” Tachataki said. “We aim to transition from merely filling positions with people to focusing on talent and strategic workforce planning based on upskilling, and skills taxonomy. This is our next big challenge.”

BT Group Builds the Digital Colleague Experience

Global telecommunications company BT Group is accelerating its HR transformation with the infusion of AI to build its Digital Colleague Experience. Recently, the organization unified core HR by moving its UK payroll of 80,000 colleagues to SAP SuccessFactors Employee Central Payroll, using SAP BTP for extensibility and innovation. The launch of the AI copilot Joule and generative AI early adopt program is another highlight in what the company’s HR Technology Director Nick Hawkes described as an “incredibly busy 12 months.” As he noted, “This is an exciting phase for us. Those digital foundations within HR were really important. We’ve gone from four HR systems, three payroll systems, down to one, which was an important milestone.”

“We’ve been on the AI journey a little while now,” he continued, underscoring BT’s commitment to security through the establishment of a responsible AI team and guardrails to evaluate and implement acceptable AI use cases. Working collaboratively with BT’s legal teams, data governance, and SAP has given the company’s HR team an edge for advancing AI use cases that elevate the employee experience. “Having those levers to pull really allowed us to achieve a quick rollout,” he said, referencing SAP Business AI.

In the shift to becoming a skills-based organization, BT aims to implement the talent intelligence hub, which can provide organizations a centralized system for skills for SAP SuccessFactors solutions, to help drive better planning and strategic workforce planning across the organization. Hawkes is optimistic about how AI will enhance the BT’s Digital Colleague Experience: “We can see in the data a 40% increase in efficiency in terms of what Joule brings to the organization, so we’ll double down on that.”

American Honda Charts Digital Journey with People-Centric Focus

American Honda is on a journey to become a carbon-zero company by 2050 – in effect, evolving from a hardware-defined company to a software-defined company. “It’s a transformation we view internally as the second founding of Honda. That means digital experience is very important,” said Rich Richardson, senior vice president, Human Resources, American Honda, describing how the new strategic direction is leading to increased focus on the employee experience. “We have developed a plan to engage our associates on a digital journey that has a number of tenets critical to making sure our associates are at the center.”

In January 2023, American Honda went live with SAP SuccessFactors HCM to provide seamless access to HR information and opportunities for upskilling. To ensure the best outcomes for its AI journey, American Honda established a Responsible AI Council to govern AI usage, evaluate use cases, maintain standards, and foster communication and transparency across the organization.

This year, the company joined an SAP early adopter program to learn how AI can accelerate its vision for a future-ready workforce. “We have four use cases that we’re piloting right now with 850 associates. They’re around Joule, compensation insights, enhanced writing, and goal creation. We’ve been getting feedback along the way with those pilots, and we’ve seen some really good results,” Richardson said.

Employees in the pilot share overwhelming positive feedback on the AI-based innovations, reporting 80% favorable feedback overall. To ensure a great employee experience that benefits all employees, Richardson wants to further understand why employees might be hesitant to fully embrace the new AI-led tools: “When we can uncover that – whether its communication, change management, or on the technical side – we think we can have a really positive rollout of these use cases to our associate population and, ultimately, save time and energy and effort.”

SAP Accelerates a Skills-First Workforce with AI

For SAP, a global leader in enterprise applications and business AI, a strong people culture is integral to its mission to help the world run better and improve people’s lives. “At SAP, people are very close to our heart. And that goes back to our founder, Hasso Plattner,” said SAP Chief People Officer Gina Vargiu-Breuer, recalling Plattner’s observation that “we can be proud of our culture because our culture is very much one of customer-centricity, innovation, and people.” 

SAP’s People Agenda, essential to its transformation to a cloud-first company, comprises three pillars: SAP’s growth culture, a skills-led people ecosystem, and game-changing people technology. The People Agenda is underpinned by a strong foundation: a people-centric work environment that is nurtured by employee well-being, safety, and health as well as diversity and inclusion to create a feeling of belonging at SAP. 

To build a skills-led people ecosystem, SAP is using the AI capabilities of the SAP SuccessFactors HCM suite to gain visibility into the skills of the workforce and improve the employee experience. With the AI-powered growth portfolio in SAP SuccessFactors talent and learning solutions, SAP is currently focused on increasing skills transparency to help employees focus on growth and career opportunities.

“In the growth portfolio, we are relying on AI,” Vargiu-Breuer said. “Without having a market-centric skills taxonomy and without having skills transparency across the entire workforce, it’s very difficult to have, for example, personalized learning and career development opportunities. So, AI is absolutely essential.” 

Making Every Employee a Success Story

As these inspiring stories show, SAP customers are using HR technology to support their people agendas and drive HR transformation in their organizations. By advancing productivity and the employee experience, customers are harnessing the power of SAP SuccessFactors solutions to make every employee a success story.

Watch SuccessConnect Virtual on demand.

We are thrilled that SAP SuccessFactors HCM has received the TrustRadius 2025 Buyer’s Choice Award. TrustRadius is a peer research and review platform designed to help business leaders find and select the right software to meet their needs.

“This recognition is driven by the voices of customers who rely on SAP SuccessFactors HCM to elevate their workforce management strategies. It’s a testament to SAP’s ability to meet the evolving needs of HR teams and empower organizations to succeed,” said Allyson Havener, senior vice president of Marketing and Community at TrustRadius.

The Buyer’s Choice Awards are determined by verified, unbiased customer reviews. These awards recognize products that excel in capabilities, performance, value for money, and customer relationships. 

Here’s what some of our customers are saying about SAP SuccessFactors HCM:

• “With SAP SuccessFactors solutions, the ease with which our people data flows throughout our organization is superb. This is key to helping us ensure compliance and high data integrity throughout the employee lifecycle, such as recording attendance at a talent review.”
  – Assistant Manager, Sun Pharma
• “We use SAP SuccessFactors as our core HR system and have many of the modules, including Performance Management, Succession and Development, Compensation, Learning and Recruiting and we utilize it globally. SAP SuccessFactors enables us to have all of our team members in one system and manage their ongoing career development as well as the day-to-day transactions.”
  – Director, HRMS, Wyndham Hotels & Resorts
• “SAP SuccessFactors is helping us integrate all employee management tools in one. It helps us integrate learning for the employees, tracking and approving leave application and also track employee development discussions in one place. As a manager it helps me track data for all the employees in just one place and further helps me in planning.”
  – Store Manager, Tata Starbucks Pvt ltd.
• “SAP SuccessFactors has a robust framework which makes it an absolute platform for scaling and scaled companies, including the ones of larger sizes. [SAP] SuccessFactors is contributing to maintain the data quality and automated workflows. [SAP SuccessFactors] had almost automated every single HR process which has removed the manual intervention altogether.”
  – Manager, IBM

The SAP SuccessFactors HCM suite provides global HR cloud software with powerful artificial intelligence (AI) capabilities to help organizations meet the business demands of today and innovate for tomorrow. More than 10,000 customers worldwide — from startups and midmarket companies to large enterprises — use SAP SuccessFactors solutions to elevate every experience, guide every people decision, and connect HR across every aspect of the business.

Innovating to help our customers solve their biggest business and people-focused challenges is at the heart of everything we do. 

Last week at SuccessConnect, we announced several exciting new updates to the SAP SuccessFactors HCM suite, including SAP SuccessFactors Career and Talent Development, new enhancements to SAP SuccessFactors Employee Central Payroll, and several new AI capabilities, including AI-recommended jobs for candidates, AI-assisted 360-degree reviews, and, with Joule, a conversational way to complete onboarding tasks.

Learn more about SAP SuccessFactors HCM and read our customer reviews on TrustRadius. For more information about these recognitions, visit the TrustRadius scoring FAQ page.

Looking to share your own feedback? Leave us a review here.

Lara Albert is global vice president of Product Marketing for SAP SuccessFactors at SAP.