Transforming Customer Support with AI: A conversation with SAP’s Senior VP

Join us as SAP’s Senior Vice President of Support, Mohammed Ajouz, discusses the transformation journey of SAP’s Support, to make it more efficient and effortless for both customers and engineers. Learn how leveraging AI, machine learning, and robotic process automation (RPA) has helped revolutionize SAP’s customers’ experience. From winning prestigious awards to implementing dozens of AI-driven use cases, SAP’s support strategy is one to keep an eye out for.
Learn more: https://learning.sap.com/learning-journeys/getting-started-with-support-from-sap-support-accreditation/using-bi-directional-support

What’s New with SAP BTP – Top New Features – November 2024

SAP BTP Innobytes – fresh, snackable SAP BTP insights that you can quickly consume and easily share. A monthly video series, sharing the latest hits and top SAP BTP innovations.

November’s Innovation Highlights:
0:12 Seamless Planning Integration between SAP Analytics Cloud and SAP Datasphere
Learn more: https://sap.to/6053tXhtc
1:30 Introducing SAP Integration Suite, starter edition
Learn more: https://sap.to/6055tXhtl
2:39 Document Information Extraction Premium Edition: Auto-Classification and Instant Learning
Learn more about the list of values: https://sap.to/6056tXhtm
Learn more about instant learning: https://sap.to/6057tXhtW

You might also be interested in:
SAP BTP Garage – monthly LIVE webinar with hands-on use case walkthroughs and demos: https://sap.to/6058tXhto
SAP BTP Talk Podcast – monthly podcast covering all things SAP BTP: https://sap.to/6059tXhtU
#sapbtp

SAP and AWS Simplify IT Systems at the BBC

SAP and AWS are collaborating to enhance the BBC’s IT infrastructure by moving key systems to the cloud. The BBC, a globally recognized public broadcaster, has undertaken a strategic shift towards modernizing its IT systems to optimize performance, increase scalability, and reduce operational costs. At the heart of this initiative is the adoption of SAP […]

The post SAP and AWS Simplify IT Systems at the BBC appeared first on InsideSAP.

SAP Utilities Core Powers DEMANDO’s Transformation

SAP Utilities Core is at the heart of DEMANDO’s initiative to build a modern, cloud-driven platform that enhances agility and efficiency in the energy market. DEMANDO, an IT service provider founded in 2011 and based in Kaiserslautern, has embarked on an ambitious project to integrate SAP S/4HANA Utilities and the SAP Market Communication Cloud into […]

The post SAP Utilities Core Powers DEMANDO’s Transformation appeared first on InsideSAP.

How to Define a Business Service with CDS and SAP Fiori Elements

In this blog post, we’ll show you how to define, register in the system, and test the business service for a sample SAP Fiori application.

SAP Service Cloud Gains AI Capabilities via Coveo Partnership

SAP Service Cloud has been integrated with Coveo’s AI-driven search and recommendation capabilities as part of an expanded partnership between the two organizations. Coveo’s collaboration with SAP introduces a new SAP Endorsed App, Coveo AI Search and Recommendations for SAP Customer Experience, now available on the SAP Store. This latest offering marks Coveo’s second SAP […]

The post SAP Service Cloud Gains AI Capabilities via Coveo Partnership appeared first on InsideSAP.

A Fusion of Tradition and Future: SAP Signavio Boosts Kaiser’s Digitization

When Andreas Vehreschild took up his new position as Chief Digital Officer (CDO) at Kaiser Group in September 2022, he was given the challenging task of digitizing the over-100-year-old traditional provider of electrical installation products and systems. The Kaiser Group is a third-generation, family-run company and sees itself as both a pioneer and an innovation leader. Based in Schalkesmühle, Germany, the company has subsidiaries in Germany, Belgium, the Netherlands, and Switzerland.

The new CDO had two specific goals: first, to standardize processes across all subsidiaries and create a template for any newly acquired business to follow, and second, to upgrade Kaiser’s outdated legacy system to SAP S/4HANA.

He embraced the challenge, recognizing that comprehending the business processes was an essential first step for long-term success. He also was aware that this challenging task could only be accomplished with a strong partner, engaged contributors, and a powerful IT tool. This is where digital consultancy and SAP partner Valantic and the business process transformation portfolio SAP Signavio came into play.

What is Data Architecture

Explore the fundamentals of data architecture, the blueprint for your data strategy. This video outlines how data architecture provides the technical framework for storing, organizing, and securing data. From data models to integration pathways and governance, it highlights the critical role of a robust data architecture in ensuring data accessibility, reliability, and security. See how data architecture enables AI and advanced analytics, driving innovation and operational efficiency in your organization.

Learn how you can simplify your data landscape with SAP Datasphere, the foundation of a business data fabric architecture: https://sap.to/6051SiW0B

#sapbtp #dataarchitecture

From Learning to Earning: How Multistakeholder Partnerships Are Shaping the Future Workforce

An astute young person once said that while youth make up 25% of the population, they represent 100% of the future. This insight resonates when considering the challenges businesses face in developing the necessary skills for a sustainable, digitally transformed future. Empowering young people is crucial, not only for their own growth but for addressing critical challenges, such as climate resilience, and preparing them to lead in a rapidly evolving world.

The global skills and opportunity gap is a recurring topic at landmark events such as the World Economic Forum (WEF) in Davos and UN General Assembly and Climate Week in New York. This is no different at the current UN Conference of the Parties (COP29) in Baku, Azerbaijan.

That’s because today’s youth are the leaders, innovators, and problem-solvers of tomorrow. However, as these gaps remain, it’s important to accelerate active engagement and enhance collaboration across sectors. Ensuring that young people are adequately prepared to enter and excel in the workforce is an investment in their future and a strategic imperative for businesses and societies worldwide. Without adequate learning pathways, young people risk unemployment and businesses may struggle to compete in the burgeoning green and digital economies due to a widening talent shortage.

Human Capital and Youth Day

For this reason, November 18 has been designated as the COP29 theme day for Human Capital Development for Climate Resilience. The initiative underscores that addressing climate change requires a holistic approach supported by healthier, better educated, and adequately skilled young people.

SAP is powering equitable access to economic opportunity, education and employment, and the circular economy

The Human Capital Day serves as a reminder that tackling climate change requires societal transformation – and there is no better time than now. A key component of this shift is ensuring access to quality education and skill development opportunities for youth that lead to tangible employment opportunities. According to the International Labour Organization (ILO), global youth unemployment was 13% in 2023, with many young people facing limited prospects for stable and decent work. At the same time, the World Economic Forum found that 44% of businesses report difficulties in finding talent with the right skills to fill jobs.

At SAP, we believe in our responsibility to support the next generation of professionals and users with our best-in-class digital learning. We fully support the COP29 agenda for human capital and are actively involved with the global community of governments, financial institutions, and private sector entities.

SAP Education and Employment Programs

SAP has several programs and partnerships to help tackle the deepening mismatch between the supply of young job seekers and the demand for skilled talent. These initiatives focus on human capital development and provide valuable educational opportunities for youth:

  • SAP and UNICEF’s partnership in support of Generation Unlimited develops innovative solutions to global skilling challenges to help young people transition to earning. The goal is to generate inclusive opportunities for underserved young people worldwide, preparing them for decent work with the skills needed in the market. The program helps equip youth with essential skills and builds on UNICEF’s Generation Unlimited (GenU) signature program, the Youth Agency Marketplace (YOMA), a platform developed by young Africans to tackle labor market challenges. To date, the partnership reached more than 600,000 youth with foundational and digital skills that help young people unlock opportunities in the changing global economy.
  • SAP Educate to Employ is one of the learn-to-earn pathways on YOMA designed by SAP to equip youth with essential competencies for the digital economy. Implemented by a local social enterprise in South Africa called UMUZI, the free program focuses on developing skills, knowledge, attitudes, and values to help prepare and bring candidates into employment within the SAP ecosystem. More than 1,000 learners completed one or more foundational skills courses, while 165 learners completed over 550 hours of critical skills development training and earned an SAP technology consultant professional certificate. The next step is to secure meaningful employment opportunities within the SAP ecosystem and beyond.
  • The SAP University Alliances program includes over 2,700 members in more than 100 countries. It enables academia to educate the next generation on using intelligent AI-enabled technology, engage at SAP events, build industry partnerships, and prepare graduates for the SAP ecosystem. SAP University Alliances initiatives aim to empower youth to work in digitized enterprises, shape their futures, and have a meaningful impact on the world. During COP29, SAP will engage with students and faculty members from local university partners in Baku. Planned activities include an on-campus, gamified learning experience with a focus on sustainability, dialogue on learning and skills for sustainable youth development, and student visits to SAP’s booth in the Green Zone.

To further amplify youth empowerment, SAP actively collaborates with leading youth organizations. Through these partnerships, SAP brings young voices to the forefront of decision-making, fostering intergenerational collaboration and innovative solutions to pressing global challenges.

  • We Are Family Foundation (WAFF) is a non-profit organization that empowers youth and brings them to decision-making tables to share ideas and innovative solutions for global problems. For instance, at COP29, WAFF, in partnership with Care About Climate and Groundswell, launched the Universal NDC Youth Clause campaign – a global call to action for governments to integrate youth voices into their updated climate plans due in February 2025. By adopting this clause, governments pledge to work collaboratively with young people to achieve ambitious climate goals.
  • The SAP and World Scouting partnership examines the critical role that youth-led initiatives play in advancing environmental sustainability. It provides opportunities to share insights on successful youth-driven projects and discuss challenges and the support needed to scale efforts. The engagement is based on the premise that young people are at the forefront of environmental activism and are leveraging technology, creativity, and community engagement to make tangible impacts amid unprecedented environmental challenges.

As the world grapples with urgent challenges like climate change and digital transformation, SAP believes that investing in youth and human development has never been more crucial. SAP’s contribution to building a sustainable future through initiatives that equip young people with job-ready skills underscores the importance of a whole-of-society approach.

By collaborating with global multistakeholder partners and empowering the next generation, we can help bridge the talent gap, foster climate resilience, and ensure that today’s youth are prepared to lead us into a more sustainable and inclusive future.


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