In today’s digital landscape, visibility into your SAP solutions is paramount, not just a luxury. Enter the customer insights dashboard, a strategic tool within SAP for Me designed to transform complex data into clear insights and, ultimately, into informed decisions.

SAP for Me: tailored digital gateway

SAP for Me transcends the typical portal; it’s your customized digital gateway to holistic SAP insights. Every aspect, from system landscapes to support services, is tailored to meet the distinct needs of your role and responsibilities.

SAP for Me is more than a portal — it’s your gateway to intelligent support.

Thomas Pfiester, member of the Extended Board of SAP SE and head of Global Customer Engagement & Services

Customer insights dashboard: comprehensive SAP viewfinder

Residing in SAP for Me, the customer insights dashboard delivers a comprehensive, customizable view of your SAP environment—whether you’re managing hybrid settings, tracking case trends, or preparing for contract renewals. It empowers users to:

• Obtain a 360° view across all SAP engagements
• Analyze support data, product portfolios, renewals, and system landscapes
• Review historical support cases for quality, volume, and trends
• Leverage customizable filters and automated reporting for precise insights

This tool is designed to both report data and to transform it into actionable intelligence, enhancing leadership clarity and decision-making confidence.

What’s new: continuous enhancements

SAP is committed to continuously refining the customer insights dashboard to cater to evolving needs. Notable recent enhancements include:

• Benchmark capabilities through peer group comparison
• On-demand generation of detailed reports like support insights report and case overview report
• Increased visibility with partner case statistics and onboarding milestones

These updates are meticulously designed to deepen insights and streamline strategic processes. Additional planned updated include:

• Deeper engagement metrics from SAP Enterprise Support Academy
• Advanced AI-driven insights for smarter, quicker decisions
• CPU consumption and memory consumption for private cloud: Access performance metrics for private cloud environments

Data without insight is noise. SAP for Me turns it into action.

Anja Schneider, senior vice president and global head of Premium Engagement & Advisory at SAP

Accessing the dashboard

Starting with this powerful tool is straightforward via three ways:

• Use the direct link: me.sap.com/reporting
• Use the reporting icon:
  • Log into SAP for Me
  • Click on the reporting icon on the left menu bar
• Use the customer insight dashboard card:
  • Log into SAP for Me
  • Navigate to the Services & Support then Diagnostics, Reporting & Analytics
  • Click on the customer insights dashboard card

In all three cases, ensure your S-user ID is authorized to access the necessary features (get more information in SAP Note 3336856).

Why it matters

With comprehensive visibility, your approach shifts from reactive problem-solving to proactive strategic planning. The Customer Insights Dashboard equips you with the clarity to forecast and act effectively, supporting your role as a strategic leader within your organization.

When support is transparent, it’s not just reactive — it’s strategic.

Stefan Steinle, executive vice president and global head of Customer Support & Cloud Lifecycle Management at SAP

Turn insight into strategic action

For CIOs, IT administrators, and support leaders, the customer insights dashboard is more than a tool; it’s your strategic command center embedded within SAP for Me. Experience how it turns insights into impactful actions today.

• SAP for Me portal: Access the customer insights dashboard through the SAP for Me portal
• Getting started guide: Learn how to effectively use the dashboard with this video tutorial
• Customer insights dashboard portal: All relevant information can be found in the reporting portal

Check it out today and discover how insight becomes impact.

Oliver Huschke is vice president of External Engagements, Customer Support & Cloud Lifecycle Management at SAP.

Vulnerabilities, threats, and risks in SAP applications are some of the most important concepts in the domain of SAP cybersecurity because they are used to build any cybersecurity program.

Innovation is critical — but without the right foundation, it can quickly lead to complexity and cost. SAP’s clean core strategy helps customers build and extend their SAP S/4HANA Cloud systems in a way that is stable, agile, and innovation-ready.

The goal is simple: keep the core clean, standard, and upgrade-stable while still enabling business-specific differentiation where it counts.

Why clean core matters

Over time, many ERP landscapes become weighed down by custom code, undocumented changes, and hard-to-maintain integrations. This limits flexibility, slows down upgrades, and increases the total cost of ownership.

The clean core approach addresses these challenges by promoting the use of standard processes and enabling strategic extensions for differentiation. It focuses on building resilient business processes supported by seamless integration, efficient operations, and strong data quality.

By embracing a clean core approach, customers can:

• Accelerate innovation cycles
• Minimize technical debt
• Simplify system maintenance and upgrades

Rather than limiting agility, clean core ensures that extensions are done the right way — with long-term stability, scalability, and innovation-readiness in mind.

Clean extensions: build what you need, without risk

Business differentiation often depends on tailored processes, custom applications, or personalized user experiences. SAP supports this through clean extensibility, a framework that enables innovation without compromising system integrity.

Extend SAP S/4HANA Cloud using:

• Side-by-side extensibility on SAP Business Technology Platform (SAP BTP): creating scalable, decoupled applications that run independently from the core.
• On-stack extensibility with ABAP Cloud: tightly integrated, upgrade-stable extensions within the ERP system

Both models ensure flexibility while keeping systems clean, secure, and easier to maintain. Choose between side-by-side and on-stack extensibility based on your use case, applying an SAP BTP-first strategy.

Clean core level concept: clarity and control

To clarify extensibility decisions and simplify qualification criteria, SAP has evolved its original three-tier model into the clean core level concept, an enhanced maturity model that brings greater structure, flexibility, and transparency. It also provides a more pragmatic approach to managing custom code in SAP S/4HANA Cloud.

The new maturity model categorizes extensions into four distinct levels (A, B, C, and D) based on their architectural integrity, upgrade safety, and alignment with clean core principles. The evolved framework empowers organizations to make smarter decisions, streamline development, and continuously optimize their extensions — with more clarity, confidence, and long-term control.

Each extension is evaluated using a standardized methodology that looks at how the extension is built, how well it is decoupled from the core, and how easily it can be upgraded or maintained.

The model defines four levels of compliance:

• Level A – Extend with SAP Build: Fully compliant extensions using only publicly released and stable SAP interfaces, backed by formal stability contracts.
  • Side-by-side: Built on SAP BTP, using pro-code and low-code tools for app development and process automation.
  • On-stack: Built within SAP S/4HANA Cloud using the ABAP Cloud development model with publicly released APIs.
• Level B – Leverage classic APIs: Compliant extensions, in addition to meeting level A criteria, using also SAP’s classic APIs and technologies.  These APIs offer well-defined, documented, and generally upgrade-stable interfaces for extension use.
• Level C – Accesses internal objects: Partially compliant extensions allowing access to SAP internal objects, offering flexibility for legacy scenarios. To minimize upgrade risks, SAP plans to provide a changelog for SAP objects to help identify changes early and plan upgrades proactively.
• Level D – Not recommended extensions: Extensions not considered “clean” that use explicitly non-recommended objects or techniques; for example, explicitly non-recommended objects, modifications, write access to SAP tables, or implicit enhancements. These represent the highest risk and create significant technical debt.

By assigning each extension to a compliance level, the clean core level concept gives IT leaders, enterprise architects, and business stakeholders a shared vocabulary and visual road map for assessing their current ERP landscape. It supports transparent decision-making regarding where to invest in cleanup, modernization, or new development.

How SAP supports your journey to clean extensions

SAP offers a full set of technologies to support clean, upgrade-safe extensions and provide clean core insights:

• SAP BTP serves as the foundation for side-by-side extensions, enabling development, automation, and integration.
• SAP Build is a unified application development and process automation solution for developing apps, AI agents, and automations using pro-code, low-code, and generative AI — enabling personalization and efficiency at scale.
• ABAP Cloud, part of SAP Build, supports both on-stack and side-by-side development, enabling the enforcement of clean principles through syntax checks and lifecycle support.
• Joule, SAP’s AI copilot, boosts developer productivity by generating clean, context-aware code and streamlining workflow automation across ABAP, Java, JavaScript, and low-code tools.
• The RISE with SAP Methodology dashboard provides real-time insights into clean core adoption.
• For detailed code-level governance, the ABAP test cockpit is the key tool.

Smarter way to extend

Supported by the level concept and a powerful set of extensibility tools, SAP’s clean core strategy empowers organizations to innovate faster, increase agility, and lower total cost of ownership.

Extend what sets you apart: Decoupled extensions simplify upgrades and accelerate innovation. That’s one advantage of clean core.

Learn more at sap.com/clean-core.

Priyadarsana Panda is senior vice president and general manager of Cloud ERP Solution Area at SAP.
Steffen Pietsch is vice president and head of SAP BTP Product Management at SAP.
Rudolf Hois is senior vice president and chief product owner of Cloud ERP Private at SAP.

SAP S/4HANA has incorporated robust automated and monitored internal controls into the area of finance that covers cash management.

In the world of product development, innovation often is the No. 1 priority. However, true success lies not just in what we build, but in how it’s experienced. When product teams shift their focus from features to customer satisfaction, they unlock the power to create solutions that resonate deeply with users.

Let’s explore how embracing customer insights transform good intentions into meaningful impact across SAP Business Suite.

Build relationships with customers, not attachments to products

Product teams pour enormous passion and effort into building innovative solutions. Yet the real impact comes when that same energy is focused not just on what we build, but how it is experienced.

A product can be packed with features and innovation, but none of that matters if the overall experience does not meet real user needs. That is why product experience eats product capabilities for breakfast.

From good intentions to real impact: outcome over output

Today, at SAP we are in the fortunate position of having access to rich data that helps us understand:

• How customers use our software
• How they truly experience it
• What they actually need from SAP Business Suite

Customer insights replace internal assumptions with the reality how end-users are interacting and using the different capabilities of our software. Instead of guessing what matters, we uncover it through data-driven discovery. Instead of building based on what we think is needed, we deliver what’s proven to create value.

This is how product managers evolve: from intuition-led decision-makers to data-driven strategists, designing solutions that align with real-world use – and with the business outcomes our customers care about.

Three layers of insight that drive better software

This insight-driven approach is grounded in real data that reflects how customers use and experience our software. To improve how software is built, introduced, and adopted, we focus on three essential types of product insight.

Together, these three layers give our teams the foundation of a holistic view — of both product performance and of the experience behind it. And that experience is often the difference between a product that is used and one that is valued. This understanding enables smarter decisions, faster iteration, and ultimately software that reflects and supports the way customers work.

Product 360: SAP Business AI-powered one-stop insights hub

It is not only about collecting feedback; it’s about closing the loop, so every voice helps shape the product. And it’s about making sure our customers can see that we listen and understand what they really need.

Turning insights into action for product teams and customers

We are not just collecting this data for our product teams at SAP; we’re making it transparent and actionable for customers. Through SAP for Me, customers can access dashboards that visualize license utilization and feature usage within their own portfolio, along with key value drivers and benchmarks across peers and industries. For SAP S/4HANA Cloud Public Edition, they also receive aggregated feedback summaries from their end users, with more products to follow.

To turn these insights into real outcomes, we combine the power of SAP Business AI and Joule with in-app guidance tools like WalkMe solutions. This allows users to see where action is needed and to immediately take the right steps. From surfacing relevant KPIs to guiding users through change and process adoption, we are making enablement part of the flow of work.

By shifting our focus from what we build to how it’s experienced, we are not only improving software; we’re elevating the entire customer journey. Every insight, every piece of feedback, and every usage pattern brings us closer to delivering solutions that truly matter.

The more we understand how products are experienced, the better we can shape what comes next — for our customers, our teams, and the future of SAP Business Suite. Because when we fall in love with our customers, not just the product, we create value that lasts and experiences that lead the way forward.

Florian Heretsch is senior vice president and global head of SAP Product Experience.

Explore with us this powerful new feature in Planner Workspaces called Segmentation Variant. It is designed to eliminate the need to scan large, unfiltered data sets to access the data you need. Traditional manual filtering can be time-consuming and inefficient, especially when dealing with large datasets. Segmentation variants allow users to create workbook variants with specific filter criteria, making data management more efficient.

Additional information about SAP Integrated Business Planning 2508 can be found in the What’s new section of the Help Portal: https://sap.to/6050fzr8i

Learn more about SAP Integrated Business Planning: https://sap.to/6051fzr8c

Discover how Siemens is driving sustainable transformation and business efficiency through AI-powered solutions and SAP S/4HANA Cloud. In this inspiring story, a Siemens leader explains how Siemens leverages SAP Joule for Consultants to accelerate onboarding, access proprietary SAP knowledge, and empower employees during a major cloud transformation.

Learn how Siemens and SAP’s long-standing partnership is breaking down silos, enabling smarter, more sustainable operations, and fostering co-innovation for the future. See how AI and digitalization are at the heart of Siemens’ strategy to create sustainable buildings, rail systems, and energy solutions, while making business processes more efficient and future-ready.

Learn more: https://sap.to/60554pciz

0:00 – Passion for Baking & Technology
0:28 – Embracing Innovation at Siemens
0:47 – Siemens’ Vision for Sustainability
1:09 – SAP S/4HANA Cloud Transformation
1:27 – Accelerating Change with SAP Joule
1:35 – Business Benefits: Faster Knowledge Access
1:54 – Siemens & SAP: Co-Innovation for the Future

Headquartered in Copenhagen, Denmark, Pandora designs, handcrafts, and markets high-quality jewelry at affordable prices using only recycled silver and gold materials.

The company, which employs 37,000 people and had revenues last year of DKK 31.7 billion (EUR 4.2 billion), can trace its origins back to 1982 and a small family-run shop in Copenhagen.

In the 42 years since then, Pandora has grown into the largest jewelry brand in the world, with jewelry sold in more than 100 countries through retail stores and online.

“Pandora is the brand that’s all about love, and it is about gifting to your loved ones but also celebrating yourself when you have had an amazing achievement,” said Mariane Heidingsfelder, Pandora’s senior vice president of Business Transformation.