Redefining CX: AGIG’s CX Transformation with DXC by Monther Alnababeth | Trending Chats

Australian Gas Infrastructure Group (AGIG) is redefining what it means to put customers first, especially those who need support the most.

In this episode of Trending Chats, we speak with Monther Alnababeth, Senior Project Manager at AGIG, about their recent customer experience transformation and how technology, empathy, and smarter processes are helping them better serve vulnerable communities.

Tune in to hear the lessons, challenges, and insights behind AGIG’s journey to more connected and compassionate service.

00:05 – Welcome + AGIG’s CRM transformation with SAP Service Cloud
00:20 – What changed: replacing legacy CRM and manual, fragmented processes
00:52 – Modernisation goals + roadmap toward agentic AI automation
01:16 – Top lessons: business engagement + data migration and validation
02:10 – Three pitfalls to avoid: “quick wins,” late reporting, one-size change mgmt
03:29 – Wrap-up + thanks for tuning in

See more of AGIG’s CX transformation with DXC: https://sap.to/6050Cr8PA

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6052Cr8PC
Listen on Spotify: https://sap.to/6053Cr8Ph
Listen on Apple Podcasts: https://sap.to/6054Cr8u6

#TrendingChats #CX #CustomerExperience

SAP Datasphere: Top New Features | November 2025

See the top capabilities from SAP Datasphere’s November 2025 updates, explained clearly by Klaus-Peter Sauer, in minutes.

From tighter, attribute-based data access to faster pipelines and Excel add-in improvements, this month’s two releases focus on control, performance, and productivity in SAP Datasphere. Klaus-Peter Sauer walks through what changed and why it matters for data engineers, modelers, and analytics teams, so you can quickly assess impact and plan your next move.

Chapters:
00:24 – Define Data Access Controls Based on IdP User Attributes
01:10 – Cancel the Start or Stop Process of an Elastic Compute Node
01:35 – Replication Flows: Increase Maximum Parallel Jobs
01:55 – Transformation Flows: New Aggregation Types
02:16 – Cancel Running Merge Tasks of Local Table (File)
02:32 – Disable Delta Capture for Local Tables (File)
02:46 – SAP Analytics Cloud, add-in for MS Excel: Performance Mode
03:12 – SAP Analytics Cloud, add-in for MS Excel: Preview Version
03:38 – Become an SAP Data Architect

Explore SAP Datasphere on https://sap.to/6055C8JrR to learn more, see docs, and get started 👉https://sap.to/6057C8JrT

Time Management: Geofencing & Scheduling in SAP SuccessFactors | 2H 2025 Release Highlights

See what’s new in SAP SuccessFactors Time Management with geofencing, self-service audits, FMLA automation, and workforce scheduling.

In this 2H 2025 release highlight, Frans Smolders introduces new innovations in SAP SuccessFactors Time Management that help organizations improve compliance, reduce administrative effort, and give employees and managers smarter tools to manage time, absences, and schedules.

The video starts with geofencing for time recording. Employees can clock in and out only when they are within a defined work location, using the mobile app to see proximity to the nearest site. This supports location-based policies, improves transparency, and helps prevent misuse of time recording outside authorized areas – especially relevant for industries with distributed or site-based workforces.

Next, Frans highlights a self-service Time Sheet Change Audit report. Directly from the time sheet UI, employees can generate an audit document that shows all time sheet updates, who made them, and when. This added visibility supports payroll accuracy and strengthens audit readiness.

The release also brings enhancements to absence management, including streamlined connectivity with FMLA service providers for customers in the United States. Automated leave deductions help simplify compliance and reduce manual work for HR and time admins. Building on this, new capabilities for automated payouts allow remaining balances across multiple pay components to be paid out at the end of a period without manual intervention – improving efficiency and payroll accuracy.

The video closes with a preview of Workforce Scheduling for manufacturing and other production industries. Shift scheduling supports demand-driven workforce planning and generates weekly or monthly shift plans that consider operational needs and employee skills. This helps organizations align labor with demand, reduce downtime, and improve productivity as part of a connected workforce management approach with SAP SuccessFactors solutions.

0:08 – Introduction
0:28 – Geofencing in SAP SuccessFactors Time Tracking
0:57 – Time Sheet Change Audit Report
01:18 – Absence Management in SAP SuccessFactors Employee Central
1:39 – Automated payouts in SAP SuccessFactors Employee Central
2:52 – SAP SuccessFactors Workforce Scheduling
2:16 – Closing

Learn more about SAP SuccessFactors Time Management : https://sap.to/60587Zxej

#SAPSuccessFactors #TimeManagement #BusinessAI

Technical Objects and Business Add-Ins in SAP DRC

In this blog post, we’ll explore the technical objects and BAdIs in SAP Document and Reporting Compliance.

Demo: SAP Build in Action | Low-Code Apps & Automation | SAP TechEd 2025

See how SAP Build lets business and IT teams ship secure apps and automations fast—connected to SAP data and governed on SAP BTP.

In this SAP TechEd demo, we show how SAP Build accelerates the way teams deliver value with low-code app development and process automation on SAP Business Technology Platform. You’ll see a business scenario go from idea to working solution: building a responsive app with drag-and-drop UI, connecting to trusted SAP data, and orchestrating approvals and tasks with automation—backed by enterprise-grade governance.

We also highlight how embedded AI in SAP Build helps generate forms, map data, and streamline routine steps so people can focus on higher-value work. Whether you’re in IT modernizing backlogs or a business technologist solving a workflow bottleneck, you’ll learn how SAP Build speeds delivery while keeping your core clean and compliant.

Speaker: Friederike Marby, Demo Expert, SAP

00:02 – Intro: Credit controller & Signavio insight
00:31 – Ask Joule; generate S/4HANA extension in SAP Build (intent-based)
01:47 – MCP agents generate a full-stack app (reasoning + build)
02:26 – Preview UI5 app; add high-value indicator; verify code
03:58 – Pro-code with Cline in VS Code → deploy to BTP & outcomes

Watch all SAP TechEd replays: https://sap.to/605773WbT
Explore SAP Build on SAP BTP: https://sap.to/605173WbX

Follow us on social:
LinkedIn: https://sap.to/605373WbZ
Instagram: https://sap.to/605473Wbw
Facebook: https://sap.to/605573Wbb
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/605773Wbd

#SAPTechEd #SAPBuild #BusinessAI

How to Customize in SAP GTS

Specific system configurations are often needed to upload control class codes or classify products. The system configuration in SAP GTS revolves around establishing numbering schemes.

SAP-RPT-1 Predicts Your Business Future: Up to 3.5x Better! #SAPTechEd

Meet SAP-RPT-1—a predictive foundation model that forecasts real business outcomes, delivering up to 2×–3.5× better accuracy.

Try it for yourself at the SAP-RPT-1 Playground: https://sap.to/60587MQvo

#SAPTechEd #SAPRPT1 #AI

Lo-Fi Beats to Code & Learn | SAP TechEd with Kasimir the Cat

Cat ears on. SAP Build open. Lo-fi low, focus high. Code, study, or build with Kasimir, the chill mascot of SAP TechEd, on a cozy, loopable soundtrack.

Welcome to a different kind of SAP TechEd moment. This ambient “lo-fi beats to code & learn” session features Kasimir Cat keeping you company while you debug, prototype, or cram for certs. It’s the perfect background mix for deep work – minimal vocals, steady tempo, and gentle textures that won’t compete with your flow. Consider it your musical rubber duck… with whiskers.

Why now? SAP TechEd is our global learning event for builders and problem-solvers. Whether you’re exploring Business AI, extending SAP S/4HANA, or shipping with SAP BTP, staying in the zone matters. Let this stream soundtrack your focus while you explore our hands-on sessions, tutorials, and expert talks – free and on demand. https://sap.to/60567zl88

#SAPTechEd #LoFiBeats #Developers

SAP S/4HANA Cloud Joins U.S. Treasury’s FM QSMO Marketplace

SAP’s recent acceptance into the U.S. Treasury’s FM QSMO Marketplace marks a milestone in the company’s continued commitment to the U.S. federal market.

Secure and strengthen your digital future with government cloud solutions from SAP

This achievement underscores SAP’s dedication to empowering federal agencies with secure cloud-ready solutions that align with the government’s modernization and transparency goals.

SAP S/4HANA Cloud, the company’s next-generation SAP Business Suite foundation, delivers comprehensive financial management capabilities specifically designed for the public sector.

With advanced automation, real-time analytics, and a secure cloud architecture, agencies can optimize financial operations, strengthen oversight, and accelerate mission outcomes. From appropriations management to budget forecasting and performance tracking, SAP S/4HANA Cloud enables organizations to work faster, smarter, and with greater accountability—all while maintaining full compliance with federal policies and cybersecurity standards.

Advancing the government’s modernization agenda

The FM QSMO Marketplace, operated by the U.S. Department of the Treasury, is a key pillar in the government’s strategy to modernize financial management. By curating a pre-vetted catalog of approved commercial and federal solutions, the marketplace simplifies acquisition processes and enables agencies to adopt high-quality, secure, and standards-based systems with confidence.

New marketplace listings from SAP include SAP S/4HANA Cloud Private Edition, SAP Analytics Cloud, integration services for SAP Business Technology Platform (SAP BTP), and a full suite of risk mitigation services covering activation, transition, and operational support. Together, these offerings give agencies the flexibility and agility to modernize their core systems while achieving improved performance, transparency, and accountability.

Accelerating modernization: a win for government and industry

The FM QSMO Marketplace reduces barriers to modernization by centralizing evaluation, contracting, and compliance, streamlining the path for agencies to adopt proven solutions. For government leaders, it offers access to technologies that promote consistency, interoperability, and data-driven collaboration across departments. The result is enhanced efficiency, transparency, and value for the American public.

For SAP, this selection is both a recognition of decades-long partnership and a reaffirmation of its mission to help government operate at the speed of mission. By making secure cloud technology and deep public sector expertise from SAP easily accessible, agencies can modernize confidently with solutions that deliver measurable and lasting impact.

Partnering for the future of government

SAP’s inclusion in the FM QSMO Marketplace reflects a shared vision with the U.S. Treasury: to advance financial excellence, accountability, and trust in government.

Together, SAP and its federal partners are shaping the next era of an AI-enabled, data-driven, and citizen-focused public service, one where modern technology forms the backbone of smarter decisions, stronger performance, and greater outcomes for every mission.


David Robinson is president of Cloud ERP and acting managing director of U.S. Public Services at SAP.

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Keynote Highlights: Connecting Finance Across the Enterprise | Finance Connect at SAP Connect

See the biggest moments from Finance Connect at #SAPConnect 2025 — where SAP leaders explore how collaboration, AI, and connected data are reshaping the role of finance in driving enterprise success.

In this highlight reel, SAP finance experts and executives share how SAP Business Suite brings finance into the center of the connected enterprise — integrating people, processes, and data to deliver clarity, speed, and impact.

00:00 – Opening: Finance as a Catalyst for Enterprise Transformation
01:20 – Etosha Thurman on Connected Finance and Business Impact
03:10 – SAP Leaders on Automation, Insight, and Collaboration
05:00 – AI and Data for Enterprise-Wide Risk Visibility
06:40 – Closing: From Integration to Innovation

Etosha Thurman, Chief Marketing Officer for Finance & Spend Management at SAP, opens with a simple truth: organizational success requires integration, not isolation. She highlights how collaborative finance teams gain productivity and transparency through connected processes and shared insight.

Throughout the session, SAP leaders demonstrate how AI-powered automation, predictive analytics, and enterprise visibility are empowering finance professionals to shape strategy, manage risk, and deliver measurable outcomes. From streamlining close cycles to optimizing spend and forecasting, every innovation showcased is designed to help finance teams move beyond reporting — to lead transformation.

These highlights capture how SAP Business Suite, powered by SAP Business AI and SAP Business Technology Platform, unites every financial process into one intelligent ecosystem. The result: a finance function that’s more connected, more collaborative, and more capable of driving enterprise-wide value.

Watch all SAP Connect replays: https://sap.to/6056AsaM6
Explore new Finance innovations: https://sap.to/6058AsaM8

Follow us on social:
LinkedIn: https://sap.to/6059AsaMD
Instagram: https://sap.to/6050AsaME
Facebook: https://sap.to/6051AsaM1
Threads: https://sap.to/6052AsaMG

About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6053AsaMH

#SAPConnect #SAPBusinessSuite #AI

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