Trending Chats: Data Products: The Key to Faster Insights and AI

In this episode of Trending Chats, Kunnal Khanna unpacks what it takes to scale AI and data across the enterprise.

From aligning technology with business outcomes to navigating real-world transformation challenges, this conversation explores how organisations can move from ambition to execution.

Chapters:
00:00 – Welcome + what are Data Products?
00:21 – The data reality: SAP + non-SAP for AI
00:50 – The challenge: losing business context outside SAP
01:15 – SAP Business Data Cloud + Data Products overview
01:38 – What you get: business-ready data + metadata
01:57 – How to consume: SQL, APIs, Delta Sharing
02:30 – Data Products vs. business content templates
03:08 – Benefits + wrap-up / connect

Explore SAP Business Data Cloud: https://www.sap.com/products/data-cloud.html

🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6059CrDMW
Listen on Spotify: https://sap.to/6050CrDMo
Listen on Apple Podcasts: https://sap.to/6051CrDMU

How to Set Up User Access and Authorizations in SAP DRC

Setting up user access and authorization for SAP Fiori apps in SAP DRC involves a comprehensive understanding of the authorization model, configuring user roles, and managing access through business catalogs and app authorization variants.

How SAF-HOLLAND Enables AI-Ready Data with SAP Business Data Cloud

Different industry. Different challenge. Same data reality.

SAF-HOLLAND operates in a complex manufacturing environment, and after multiple acquisitions, their data ended up distributed across multiple warehouse solutions and systems. That fragmentation made it difficult to bring data together into one unified analytics approach.

In this short customer snapshot, learn how SAP Business Data Cloud helps SAF-HOLLAND connect SAP and non-SAP data sources into a more unified data landscape, so teams can access better insight and build the harmonized, scalable data foundation needed to scale AI across the business.

Learn more about SAP Business Data Cloud. 👉
https://sap.to/6057hPuKv

#SAPBusinessDataCloud #BDC #DataFabric

Sales in SAP Cloud ERP 2602 | Release Highlights

See how SAP Cloud ERP 2602 enhances Sales operations with a centralized sales document workspace and AI‑powered creation of sales orders from unstructured data.

In this highlight video, the digital avatar representing Dequan Xu walks you through two impactful innovations that simplify sales processes, reduce manual work, and help teams respond to customer demands more efficiently.

📂 Manage Sales Documents app — A single workspace to list, review, and edit key sales documents, so teams can manage Sales Orders and Sales Orders Without Charge in one comprehensive worklist instead of switching between multiple apps.

🤖 Automatic creation of sales orders from unstructured data — Upload a PDF or image of a customer purchase order and let intelligent automation convert it into a sales order request, reducing manual entry, lowering errors, and speeding up the sales order cycle.

Chapters:
00:00 – Welcome & introduction
00:23 – Manage Sales Documents app
01:24 – Automatic creation of sales orders from unstructured data
02:59 – Summary & wrap-up

• Read more about the latest Sales innovations in SAP Cloud ERP 2602: https://sap.to/6057h3ZSV
• Check out the SAP Cloud ERP Community: https://sap.to/6055CIrvT

• Explore SAP Cloud ERP innovations: https://sap.to/6056CIrvp

#SAPCloudERP #Sales #ERP #SAPS/4HANACloudPublicEdition

Smiling businesswoman greeting a colleague on a meeting

Customer Success Through Trusted Partner Support Expertise

SAP cloud customers can benefit from implementation and operations services from SAP’s partner ecosystem, where an effective support collaboration between such partners and SAP is one essential element of customer success. Therefore, customers are encouraged to select and manage partners also based on their effectiveness in support collaboration.

Usually in the cloud, SAP partners provide implementation and operations services that complement SAP cloud services. In such scenarios, partners utilize support services from SAP on behalf of the joint customer. Typical scenarios include, for instance, requesting support for a technical issue by creating a support case with SAP or leveraging SAP Cloud ALM in an implementation project.

As partners regularly request support, SAP closely collaborates with its partner ecosystem along all dimensions of support and equips partners with the tools, insights, and self-services they need to deliver consistent, high‑value services alongside SAP. This includes:

  • Best practices for partners to self-sufficiently handle common consulting and “how-to” questions from customers
  • Data insights and dashboards, such as the customer insights dashboards and Support Collaboration Analytics (for partners) in SAP for Me, to help monitor performance, identify trends, and proactively realize quality improvements
  • Best practice guidance embedded in SAP Cloud ALM with the opportunity for partners to enhance process content and methodologies represented in the solution
  • Support Accreditation training that can guide partners to efficiently engage SAP for support
  • Enabling transparency on partner action on customer’s behalf through dedicated partner S-users

Partner selection based on trusted support expertise

Customers can now receive higher value from partners with trusted support expertise. Partners that have built strong capabilities for an effective support collaboration can accelerate project execution and reduce risks. For example:

  • Partners that self-sufficiently address customers’ consulting and “how-to” questions can resolve inquiries much faster, as it avoids involving SAP in the process.
  • Partners that use SAP self-services or automatic responses to support inquiries as the default without creating redundant cases can minimize delays and disruptions.
  • Partners that effectively follow SAP’s best practices, for example in SAP Cloud ALM and the SAP Activate methodology, can be better equipped to help mitigate project risks and escalations.

Customers are therefore encouraged to review partners’ support capabilities when selecting and working with partners. Effective partners apply SAP support best practices to help resolve issues and self-sufficiently handle customers’ consulting and “how-to” inquiries. As a target for showing trusted support expertise, no more than 30% of partner-created support cases should fall into these categories. High-performing partners will establish standard operating procedures and continuously optimize service delivery by leveraging SAP’s data-driven support insights. Such partners also engage more efficiently with customers and SAP by speaking the same language because consultants are qualified on support offerings, channels, and best practices through the Support Accreditation training. They can also deliver best practice-based implementations by applying SAP guidance available through SAP Cloud ALM.

To simplify partner selection, also based on their trusted support expertise, SAP will show such qualified partners in SAP Partner Finder from March 2026 onwards.

As a prerequisite for showing such trusted support expertise, customers need to ensure their partners are working with partner S-users.

Customer action recommendations to realize incremental value when engaging partners

When seeking a partner, select those with trusted support expertise, visible from March 2026 onward in SAP Partner Finder through a support proficiency designation.

When working with your partner, enable transparency by authorizing partner S-users for support case handling via the service partner user management application and leverage the customer insights dashboard in SAP for Me for transparency on partner support collaboration effectiveness.


Jens Bernotat is head of Strategy, Portfolio, and Ecosystem Management for Global Customer Support at SAP.
Marcus Blaesi is head of Global Ecosystem Programs for Global Customer Support at SAP.

Connect with SAP News on LinkedIn and stay up-to-date

Digitalization of SMEs: conesprit wins award again

Already at third time in a row We are honored with the SAP Net New Name Award. We receive the award for the most newly acquired SAP Business One customers.

With this award, SAP annually honors partners who stand out through their special commitment to customer acquisition.

With our practical solutions and a clear focus on the Digitalization of small and medium-sized enterprises we were able to prevail in a strong competitive field.

“This award reinforces our cloud approach, which provides our customers with cost-effective access to SAP technology. We thank our customers for their trust and Karsten Rachholz from SAP for the excellent partnership,” says Roman Douverne, Managing Director of Conesprit GmbH.

Contact:
conesprit GmbH
Steffen Kienzle
+49 7191 34 55 356
steffen.kienzle@conesprit.de

The post Digitalisierung des Mittelstands: conesprit gewinnt erneut Award appeared first on SAP Business One Consulting.

SAP LeanIX, SAP Signavio, and WalkMe Unveil New Features at SAP Transformation Excellence Summit

At the SAP Transformation Excellence Summit in The Hague, the Netherlands, last week, with over 1,500 prospects, customers, and partners in attendance, SAP LeanIX, SAP Signavio, and WalkMe announced a range of new features and products. The theme of the summit, which followed the SAP Transformation Excellence Summit in Austin, TX, in September, was “Power Up.”

The announcements underlined all the ways that SAP’s Business Transformation Management solutions, and the integrated toolchain to which they belong, can empower organizations to develop a scalable and sustainable transformation capability.

Cost optimization, EA standardization, and AI adoption

Companies increasingly look to fund innovation, particularly when it comes to AI, by digging into existing budgets.

At the summits, AndrĂŠ Christ, co-founder and general manager at SAP LeanIX, announced new features focused on application TCO (total cost of ownership) to help companies find cost savings across the IT landscape that can be reallocated to more strategic investment. These TCO features include the addition of cost KPIs to the architecture executive dashboard, the ability to enhance factsheets with configurable calculations, and an application TCO view in the application landscape report.

Christ also announced a new approach to target architecture planning in SAP LeanIX, allowing customers to start by diagramming their future state and then modeling backwards. Architects and business leaders thus can get a more streamlined experience, from design to execution, allowing them to make thoughtful, data-driven decisions every step of the way. 

To help further facilitate landscape transformation and management, Christ also announced the upcoming release of AI-assisted architecture guidance.

Finally, Christ made several announcements regarding SAP LeanIX’s support for AI adoption and governance. Here, he returned to the AI agent hub in SAP LeanIX Application Portfolio Management announced at SAP Sapphire. Just as SAP LeanIX can serve as the single source of truth for the application landscape, SAP LeanIX can now serve as the single source of truth for AI agents. This begins with the discovery of agents—custom agents, Joule Agents, and third-party agents—and their subsequent tracking and management.

Better navigate constant change by turning business transformation from a project into a core capability

The goal of SAP LeanIX’s agent governance features is to allow organizations to understand what business capabilities agents support, what applications they access, and where they can have the greatest impact. To this end, Christ further announced a new agent radar report and the ability to assess agent adoption through executive dashboards.

As the last announcement with regard to AI, Christ also announced the launch of the MCP server for SAP LeanIX solutions. Model context protocol (MCP) servers are an open-source standard interface that links AI models with enterprise data, helping AI assistants connect to SAP LeanIX workspaces and inventory data. This feature helps organizations leverage AI agents to maintain data and activate AI workflows.

With the AI agent hub and the MCP server, SAP LeanIX can help accelerate the adoption of AI agents while also enabling consistent and scalable governance.

Process excellence, untapped value, and the organization of the future

The summit in Austin also afforded SAP Signavio’s Founder and General Manager, Gero Decker, the opportunity to talk about new features and capabilities in the SAP Signavio portfolio. Just as Christ talked about the ways that SAP LeanIX helps free up resources to fund innovation, Decker focused on the ways SAP Signavio supports organizations in their “quest for value.”

Transformation is not an end in itself. The goal of transforming the IT landscape, processes, and even the overall business is to unlock and realize new value. SAP Signavio has long helped companies find and pursue opportunities for such process improvement and value creation. Now, the AI-enabled transformation advisor, when connected to SAP Signavio Process Insights, can make this even easier by allowing users to use text-based prompts—such as “Can I reduce costs in my sales operations?”—to help generate analysis and recommended next steps.

While improving individual processes in this way can deliver real value, processes don’t run in a vacuum. In order to address this, Decker also announced transformation management capabilities providing visibility into the interconnections and cross-effects between processes.

By allowing customers to better see and understand the impact of transforming processes on one another, SAP Signavio solutions can enable truly holistic, data-driven decision-making.

Decker also addressed agentic AI by introducing a number of Joule Agents that will see general availability in Q1 2026. These agents, which will include a Screen Guide Agent, a Value Case Creation Agent, a Dashboard Analyzer Agent, a Process Content Recommender Agent, and a Workspace Administration Agent, can enable SAP Signavio solutions to help automate repetitive tasks and accelerate content discovery.

A new breed of digital learning technology

SAP completed the acquisition of WalkMe shortly before last year’s summit in Frankfurt, Germany. In The Hague and Austin, WalkMe took the stage as a key player in the Business Transformation Management portfolio.

The big announcement WalkMe shared at the summits focused on a new digital learning offering. By embedding training directly into the applications employees use every day, even when workflows extend across multiple applications, this new solution can empower learning teams to give employees both a comprehensive learning infrastructure and content they need to keep up. 

The key capabilities of this solution include: comprehensive training delivery with in-app search and discovery, in-app consumption, and customizable learning portals; intelligent content authoring with AI-first authoring that turns prompts and company knowledge into multi-media, multi-modal experiences; and the ability to curate and expose training in context with flexible conditions and triggers and behavior-based segmentation.

These capabilities come equipped with powerful analytics so you can measure and understand user behavior and engagement as well as assess content performance.

The transformation journey is just beginning

The summits showcased the power of SAP LeanIX, SAP Signavio, and WalkMe as individual portfolios as well as their combined power as the foundation of a transformation capability. The events also highlighted the amazing potential of these solutions to shape the way companies transform into the future.

At a time when AI is disrupting operating models and every function across the enterprise, the summits offered a reminder of the central role SAP can play in this disruption. From funding and managing transformation to enabling the workforce to adapt and excel in a rapidly changing world, this portfolio of tools can give every organization what they need to help address the challenges of today while unlocking opportunity for tomorrow.


Matthew T. Grant is a senior writer for SAP LeanIX and SAP Signavio.

Top photo copyright: Christian Palm

Stay in touch! Connect with SAP News on LinkedIn

Partner Extensibility in SAP Cloud ERP: Scalable Delivery with Three-System Landscape | Expert Talk

Join host Yannick Peterschmitt in conversation with Helmut Hofmann and Oren Shatil as they unveil SAP’s latest extensibility innovations for partners. Learn how to build scalable solutions on SAP S/4HANA Cloud, explore embedded options, and discover the new partner scalable delivery model.

Get started with the right tools and environments and follow SAP’s guided partner journeys from discovery to lifecycle management.

00:00 – Introduction and topic overview
00:47 – Meet the experts: Helmut Hofmann and Oren Shatil
01:39 – Extensibility use cases explained
03:02 – Technologies and delivery models
09:50 – Partner journeys and getting started

👉 Check out the demo on SAP Cloud ERP scalable delivery: https://sap.to/6052fi2mY
📘 Read the blog post: https://sap.to/6053fi2ml
📚 Explore the documentation:
👉 https://sap.to/6054fi2mm
👉 https://sap.to/6055fi2mW

📬 Contact us: insides4@sap.com
💬 Like, comment, and share this video to support your SAP partner community!

Bosch Power Tools Wins the SAP Innovation Awards 2025 for Customer Excellence Using AI Agents

Bosch Power Tools wins the SAP Innovation Award for 2025 by leveraging SAP technology and AI agents to maximize customer service quality.

To find out more about the SAP Innovation Awards and how to submit your own innovative ideas, visit:https://sap.to/6058fGA1Y

#SAPInnovationAwards @BoschToolsNA

What’s the New SAP Business Suite? A Beginner’s Guide to SAP’s Latest Cloud-Based Offering

In a business landscape defined by constant disruption, accelerated digital transformation, and increasing demand for agility, enterprise software must evolve—or risk falling behind.

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